Customer Reviews for Pacific Storage
(U-Haul Neighborhood Dealer)

463 reviews

15411 Silverdale Way NW   Poulsbo, WA 98370

(360) 930-6657

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 12 pm - 3:30 pm

Services at this Location:

Contact Us

(360) 930-6657

15411 Silverdale Way NW
Poulsbo, WA 98370

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 12 pm - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Nothing

CRYSTAL Y. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Was a easy experience will rent from them again. I bought large items from Lowe's down the street so very easy to get to. I felt my car was safe with the gated area which I was happy to see.

Elizabeth R. 
Rating:
5.0

Diane at the office was amazingly helpful. She's very pleasant to work with. The entire experience went well from beginning to end. Thank you!

cynthia L. 
Rating:
5.0

Customer did not leave a comment.

RHYSS E. 
Rating:
5.0

Randomly inspect your vehicles. The right brake light was very dim when using the turn signal.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Markey C. 
Rating:
5.0

Very nice helpful people answering the phone and checking out the equipment.

JAMES N. 
Rating:
5.0

Great customer service, very friendly and kind. I definitely recommend this location. Thank you

Harry K. 
Rating:
5.0

Customer did not leave a comment.

RACHEL DAWN W. 
Rating:
5.0

Very easy dropoff.

MELODY K. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Excellent customer service!! The employee there when I picked up the truck was phenomenal and a pleasure to interact with and the employee there when We returned it was also very polite and pleasant!!

LORI G. 
Rating:
5.0

Very pleasant person.

EDWARDLLOYD D. 
Rating:
5.0

Diane is Awesome

Robert R. 
Rating:
5.0

Outstanding customer service

Elliot R. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

Customer did not leave a comment.

RONNIE L. 
Rating:
5.0

Isabelle was exceptional. Professional, patient, and honorable to customers. She really went out of her way to find the best payment/contract options for me and patiently repaired other people errors while I waited. Great people and great trucks! 👍🏻

Becky M. 
Rating:
5.0

Customer did not leave a comment.

jonothan S. 
Rating:
5.0

Nothing. They gave me all the info I needed to drop the truck off after hours. It was quick and easy.

Eriek R. 
Rating:
5.0

Customer service was very good!! I am so happy & definitely will be recommending uhaul to all my friends who are moving

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Professional and friendly team here at Pacific Storage.

JONATHAN E. 
Rating:
5.0

Everything was great. The website was a bit confusing but when I called the location they were incredibly helpful and assured me that my reservation was correct.

Jared R. 
Rating:
4.0

I Haul main system was down and I had waited 4 hours hoping it would come back on line but it never did. I call several locations for a rental but no one could help me. Finally I called this location and the young woman was willing to help me and said she could do a paper rental considering my situation. I had a very large 20X30 storage half empty and I needed a truck because we didn't want to put all of the items back in the unit. She was very happy, considered, caring and very very professional doing her job

Pauline M. 
Rating:
5.0

Maybe purchase new vehicles, Otherwise fantastic experience

ROBERT M. 
Rating:
5.0

Great customer service; quick at processing request and completing paperwork.

Doris A. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Great customer service no improvement needed. Friendly professional staff.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

LARRY NELS H. 
Rating:
5.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

Nothing, the gal that helped us out...3/12 about 2pm was wonderful!!!

Christine S. 
Rating:
5.0

Great experience. Customer service agent was friendly and professional.

Doris A. 
Rating:
5.0

Customer did not leave a comment.

Abraham D. 
Rating:
5.0

Very easy to set up, very flexible when we hit a snag with move in time. Reasonable rates. Easy to locate. Easy to get in and out. Friendly helpful staff. Thank you Jasmine for helping make this a more pleasant move.

Diana P. 
Rating:
5.0

The cab overhead light was not working for me, bulb may have been burned-out. Besides that everything was great. Your staff was extremely pleasant, helpful, and professional. Thank you.

MATTHEW OREN KEI R. 
Rating:
5.0

Great customer service.

MATTHEW S. 
Rating:
5.0

the agent was great, and the price was perfect.

DALE LEE P. 
Rating:
1.0

The vehicle was dirty on the floor in the cab. It smelled like a smoker drove it recently. An air freshener was hung in the cab to try and disguise the cigarette smell. It was terrible smelling. I asked to receive a text message in order to complete the walk around and double check of starting mileage and fuel tank level. They said they could only send an email. The previous 5 U-haul rentals in the prior 3 weeks to manage the estate of a family who passed away was able to send a text without problem. I received the email which stated it included photos of the exterior condition of the vehicle that needed to be verified and a link to verify. The email contained no link and no photos. I went back in to ask about it and they said that was not their problem. I needed to call U-haul if I had a problem. They told me to just take my own photos of any damage not already marked and of the starting mileage. They said they tried to send the message again via text message. They ended up only sending the copy of the contract again.

RYAN H. 
Rating:
5.0

Somehow my reservation was not completed but girls in office set me up w/ remaining truck and super helpful. Highly recommend location for local rental! Thank you.

DeAnn J. 
Rating:
5.0

This isn't on the locations I picked up from or dropped off the truck to. This is on Uhaul. I made me reservation and was told I would hear from someone. I didn't. Then I called and they said I would hear from them by 6. I didn't. Then they cancelled my reservation out of the blue.

Ryan B. 
Rating:
5.0

best customer service ever , friendly and convenient

Chuck W. 
Rating:
5.0

Awesome customer service!

Samuel S. 
Rating:
2.0

Very nice employee when I picked up the van

ROBIN GEORGENE H. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

The person who helped us was great but overall my experience was shit. Had to drive 2 hours to pick up my Uhaul that was reserved weeks in advanced at a location 2 miles from my home.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Service at both the pickup and drop off was spectacular. The employees were helpful, efficient and friendly. We will rent again from Uhaul.

Sharon C. 
Rating:
5.0

Diane and Pacific Storage are fantastic and helpful. I couldn't rate them high enough. Highly recommended! U-Haul on the other hand has some policies and procedures that I would certainly question.

Johnathon S. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Haley B. 
Rating:
5.0

The manager, Diane, was great! Friendly and very helpful. I was very happy with the whole transaction!

john P. 
Rating:
3.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

None

leonardo P. 
Rating:
5.0

Customer did not leave a comment.

Dane B. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

We loved working with Dianne, she was very pleasant snd efficient.

Richard W. 
Rating:
5.0

The truck did not run well and had a check engine light on, along with a clunking in the front suspension.

Jeff R. 
Rating:
5.0

Best office in the area!

Karl R. 
Rating:
4.0

I would use I haul more if the mileage cost were not so high. Took u haul for day trip returned on time. Local trip went 90 miles and at 1.19 per mile I was out the door for $142.00. I thought mileage was high and more than Seattle.

diane M. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
4.0

The service was great. The 15' truck was a disaster. It road like it didn't have shocks. It continually downshifted when not necessary. I've never had a vehicle decide to downshift on it's own. I don't know if that was supposed to be a "feature" but it was quite disruptive and unnecessary. I've rented many u-haul trucks and this was the worst.

Sandi A. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

The truck could have felt a little more cared for: the roller door was unusually hard to open and close, as was the ramp. The cab could have used a wipe down. Otherwise, it was a good experience!

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Johnnie W. 
Rating:
5.0

Excellent customer service. Knowledgeable, thoughtful and professional. We rented the vehicle to move my son to an apartment and everything about the process was seamless.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

leonardo P. 
Rating:
5.0

I like that the drop off is next to a gas station.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

The best U-haul place I have seen.

Rostem B. 
Rating:
5.0

Customer did not leave a comment.

Mikenzie S. 
Rating:
2.0

We did the online reservation. The equipment was not available at the location. The woman at the desk was so rude! Won't be going to this location again. It took going to 3 locations for get the equipment needed from our reservation.

Edward V. 
Rating:
5.0

Don't allow smoking in the cab

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Don't change a thing. Your competence, cordiality and conversation was welcomed and appreciated.

bruce C. 
Rating:
5.0

I can't see how you can improve on perfection.

William D. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

This location was great, the agent was very professional and friendly. The overall experience work uhaul and the original location was a total nightmare and I'll never use the company again.

Caleb O. 
Rating:
5.0

The office person was friendly and accommodating . We were running a little late and he waited to make it easier to return truck.

eugene B. 
Rating:
5.0

I felt that they treated me really good and it was really great I can't see anything changing this place is really great

Grace P. 
Rating:
5.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
2.0

Unfair charges. Store charged me for fuel even though i filled tank till full, till pump stopped. I fueled just down the street,, 50' away. Not sure why i was charged. If fuel gauge is not marking properly its not my fault. Unfair charges

eric G. 
Rating:
5.0

There are no additional comments because service was excellent, thorough and couldn't be better.

Elizabeth F. 
Rating:
4.0

Customer did not leave a comment.

Joy Bird W. 
Rating:
1.0

I received an email the night before pickup guaranteeing a 15' U-Haul ready to go at 8:00 AM per my rental agreement. When I got to the location at 7:55, I found out they didn't open until 8:30. This delay caused me to be late for work because I had previously arranged for the 8:00 am pickup. There was no 15' U-Haul available at this location despite the email and I was given a 20' truck which cost more in gas.

Ryder A. 
Rating:
5.0

Very easy to drop off.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Bjorn O. 
Rating:
5.0

Customer did not leave a comment.

Judy N. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

I have rented from U-haul around the country since 1982. This location in Poulsbo is by far the BEST ANYWHERE. Three different times I have used this location. Each time I even had a different person assisting me. They have always been the friendliest and most kind and helpful anywhere. I would use them over any in the county.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Marka L S. 
Rating:
5.0

Location was great! Customer Service and Cleanliness of the vehicle was great! It wasn't grate that the Uhal dispatch changed my order from one size truck to another without authorization!! the location made it right... not happy with UHaul as my moving plans had to change do to the change is truck size.

Michael D. 
Rating:
1.0

The person working was incredibly rude but when picking up and dropping off the uhaul rental. Everything else was fine but he was beyond rude.

Lena T. 
Rating:
5.0

Offer a military discount. The mileage fee is to high for a one day rental, and service members who are cash strapped could use the break.

jon M. 
No reviews have been submitted for this location.

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