I made the reservation online , I went to the pick up location at the scheduled time; they advised they did not have the trailer. The gentleman also said he doesn’t inventory trailers but U-Haul shows them on website. I then called U-Haul for an alternative pick up site; I was sent to Eisenhower Rd location, when I got there no one was there. I called the handwritten number on the door and he said that location was closed, directing me to a third location. I arrived at the third location and no one was there to help me attach the trailer. The trailer is heavy but I managed to attach it by myself. Overall not a pleasant experience.
Eric R
Customer Reviews for Pack & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A1 service!
Derek CU-Haul's wide range of equipment options and convenient locations make it a top choice for moving and storage needs.The staff at U-Haul were helpful and professional, making the rental process smooth and efficient. Raphael is the best. He’s so helpful and knowledgeable about everything. I will be using their location again and referring other customers to them. Also, U-Haul's competitive pricing and flexible rental terms make it an attractive option for those on a budget."
Kimberli HThe agent lied about my refund I never saw him in person everything was done over the phone and it’s been hours I still haven’t received my refund
Termika G