This was the second site we had to go to get a truck. We were pleased with how they worked with us. The first location, MAC's in Bismarck, did not have our 26 ft truck, which had been reserved, and had rented it out to someone else. Due to circumstances beyond our control, bad weather, we had to reschedule twice in two weeks. There were no 26 ft trucks in the area and had to rent a 15 truck from the above facility and had to make two trips instead of one. Very time-consuming and aggravating. Got a very late start on Saturday, resulting in getting back early morning, resulting in packing the truck again until 1:30 in the morning. Packing was finished early afternoon and arrived late afternoon at final destination. What should have been finished in one day, resulted in a two-day marathon. Very exasperating experience for all involved. Except for working with the above facility, it was not a good experience!Arta L.
Customer Reviews for Pack and Ship North Dakota LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joan T.
The stated size of the truck was misleading. It was advertised as a 15' truck, and the web site lists the truck's interior dimensions as 15' x 7'8" x 7'2", but the real length of the cargo space that is 7'2" high is 12'5". I even asked the person checking me in if the length from behind the cab to the end was 15', and he confirmed it was. This should be advertised as a 12' truck with a Mom's atticCharles M.
Customer did not leave a comment.KELVIN B.
The shop employee was awesome he did A great job.Shane N.
U-haul gave me a truck that was unsafe/fire hazard. U-haul still wanted me to still drive this truck. I will be calling the DOT/Motor carries department on this matter.Scott W.
It's no longer called Pack and Ship. It's called Safe Ship. This makes it confusing.Ashley B.
Customer did not leave a comment.james D.
Customer did not leave a comment.Austin E.
Customer did not leave a comment.Kaylee L.
Stay the same wayPaul W.
Efficient and great experience picking up my Uhaul trailer!Kayla T.
Customer did not leave a comment.Garrett M.
Customer did not leave a comment.Jay C.
Everything was great.Dennis F.
Customer did not leave a comment.TIMOTHY G.
I would recommend putting jacks on your trailers to assist in putting the hitch on and and especially removing them from vehicles. I had an extremely difficult time taking the trailer from my vehicle and had to call and have someone help me. Luckily, I could get ahold of someone. Otherwise I would've had to take the trailer home with me because I couldn't remove it by myself. They are too heavy and not female user-friendly.Andra M.
Returning the U-haul was quick and easy here but I got charged $35 for gas. When I picked up the truck it was a little under half a tank and I returned it at 3/8 tank. I think getting charged for a 1/16 of a tank difference is a little much especially considering I got charged over $6 a gallonKyle L.
Very friendly, organized and cleanTerrence D.
Nothing, akk was great.Juan D.
Customer did not leave a comment.Alexius B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.NATHANIEL C.
Customer did not leave a comment.Sheryl J.
Employees at Safe Ship in Mandan, ND (Drop-Off Location) were exceptionally accomodating and helpful.Anton H.
Dennis was informative and friendlyPerry S.
Customer did not leave a comment.Roger R.
Customer did not leave a comment.Kayla O.
Customer did not leave a comment.Zelvan P.
Customer did not leave a comment.Michelle S.
Dropped it off with more gas than it had when I picked it up but they still charged me for fuel. Guy was not helpful when I calledTIMOTHY B.
the place was easy find. great place. just didnt know where to park the truck legally if i parked it illegalFRANCIS A.
Customer did not leave a comment.JESSE S.
Customer did not leave a comment.CONRAD W.
App has loading problemsFRANKLIN W.
Uhaul customer service is terrible. Called with an issue and instead of getting it resolved, the customer rep kept interrupting me and talking over me when she should have been listening to the problem. 100% would not recommend any uhaul services to anyone in the future. I've spent close to $1000 with uhaul in the last week and a half, I refuse to be treated the way I was by customer service ever again. Done with this companyCHRISTOFER C.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.ANNETTE L.
Make a sign that shows your a uhaul business. I had no idea where it was located drove back and forth numerous times and I passed it everytime. It made me late ! I hope they dont charge me for being 6min late due to no advertising. You want your customers to see your place from blocks away so they can get into the lane to turn and not to be stressed out because they passed the placeKyle K.
Customer did not leave a comment.KERRY F.
Customer did not leave a comment.BRANDON P.
Customer did not leave a comment.CRYSTAL B.
Customer did not leave a comment.CLEMENS N.
Customer did not leave a comment.JUSTIN F.
Customer did not leave a comment.Jan Z.
Customer did not leave a comment.EMILY J.
Used app rental. Awesome!Lori R.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.GERALD N.
Customer did not leave a comment.EDWARD H.
Inspect all tires before rental.THOMAS B.
Customer did not leave a comment.GIDEON A.
Customer did not leave a comment.John D.
Keep up the good work!kenneth K.
Customer did not leave a comment.NORMAN C.
The guys were super helpful and fun to work with.Rich C.
Customer did not leave a comment.YVONNE K.
They don't work weekends they don't have returns spots after hours or weekends market under cameraMOHAMED K.
Customer did not leave a comment.Dennis K.
Customer did not leave a comment.Leonard B.
Customer did not leave a comment.DARREN G.
Customer did not leave a comment.Darren G.
Customer did not leave a comment.Vicke G.
Customer did not leave a comment.Lance H.
Customer did not leave a comment.Phillip E.
Owner was great to work with, very helpful, even borrowed me an adapter for my hitch to get the lights to work!Michael M.
Customer did not leave a comment.Chris M.
They were very helpful at this location. The main uhaul office needs to keep in contact with locations so they all know the hours of each place. This location is closed on sundays so when making reservations online or at a different location that should be known so it can be redirected to a different location. I had to call the 1800 # and I was on hold for over 40 minutes. They weren't helpful at all. My friend ended up going to the online chat and got through faster than I did on the phone. When I was on the phone with customer service, the gentleman was rude and made me feel like I didn't do the right things when returning the truck. I won't be renting from uhaul or recommend uhaul to anyone.Nicole N.
Get the truck to the right location or at least 30 minutes within. We had to travel 3 hours round trip for the truck the morning of our planned move.Mario H.
Customer did not leave a comment.CAREY K.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Tracy G.
Customer did not leave a comment.Pamela I.
Customer did not leave a comment.Andre A.
Dennis who helped me hitched the trailer and take care of my refund is easy to work with. I will definitely come back when In need of trailer.julius A.
They didn't have the 24 furniture pads we ordered so I had to cancel them before pickup.Jesse H.
Staff was outstanding And extremely knowledgeable and friendly! Definitely use again!Michael E.
Customer did not leave a comment.Nathan R.
Very friendly staff.Norman R.
Customer did not leave a comment.Faith M.
This staff was super helpful the whole timeLISA A.
The wiring had to be repaired. Equipment stood up wellBradley O.
Customer did not leave a comment.Micheal B.
Staff was very helpful and friendly. Highly recommend.john G.
Very friendly staff and willing to help out with all serviceSteve R.
We had a problem due to extreme weather. We had high winds (35-50 MPH) and icy roads, the return day so we called the distributor in Mandan, ND and told him we would bring it when the weather cleared. H said it was not going out that day waited to bring the van back until it was safe. Returned it at 5:30 pm on the return day. Better safe than sorry. I requested a return of the extra day charge and was told they would let me know. I have not heard from U-Haul since. Please review my request and let me know your decision.judy B.
Rep. was very helpful with attaching trailer to truck and made sure all safety devices were present and in working order for my 700+ mile trip. Wouldn't hesitate to rent from them again.Katie W.
Can't think of any improvements to make. Staff was very nice.roger A.
Customer did not leave a comment.June S.
Customer did not leave a comment.Bailey T.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.jeff E.
Dennis is very nice and nicely....we highly recommend this placeJackie L.
No improvements needed! Awesome and friendly service. The truck was new, clean, and ran great. Will definitely be a repeat customer in the future.Shawna B.
It would have been nice if the Interstate Uhaul location had called and let me know there was no trailer there for me to pick up.Linda B.
Super easy transaction zero hassleLee H.
Picking up the truck at this location was easy with the 24 hour pickup and that was nice considering the first place U-Haul sent us was closed and wasn't available for 24 hr pickup like they had previously told meChancellor M.
Customer did not leave a comment.Andrew R.
Friendly workers! Was greeted right way and the guy was very helpful! Thanks!sean M.