Customer Reviews for Pack and Ship North Dakota LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pack and Ship North Dakota LLC

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Bradley O. on

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The wiring had to be repaired. Equipment stood up well

Micheal B. on

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john G. on

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Staff was very helpful and friendly. Highly recommend.

Steve R. on

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Very friendly staff and willing to help out with all service

judy B. on

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We had a problem due to extreme weather. We had high winds (35-50 MPH) and icy roads, the return day so we called the distributor in Mandan, ND and told him we would bring it when the weather cleared. H said it was not going out that day waited to bring the van back until it was safe. Returned it at 5:30 pm on the return day. Better safe than sorry. I requested a return of the extra day charge and was told they would let me know. I have not heard from U-Haul since. Please review my request and let me know your decision.

Katie W. on

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Rep. was very helpful with attaching trailer to truck and made sure all safety devices were present and in working order for my 700+ mile trip. Wouldn't hesitate to rent from them again.

roger A. on

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Can't think of any improvements to make. Staff was very nice.

June S. on

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Bailey T. on

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Stephen S. on

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jeff E. on

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Jackie L. on

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Dennis is very nice and nicely....we highly recommend this place

Shawna B. on

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No improvements needed! Awesome and friendly service. The truck was new, clean, and ran great. Will definitely be a repeat customer in the future.

Linda B. on

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It would have been nice if the Interstate Uhaul location had called and let me know there was no trailer there for me to pick up.

Lee H. on

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Super easy transaction zero hassle

Chancellor M. on

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Picking up the truck at this location was easy with the 24 hour pickup and that was nice considering the first place U-Haul sent us was closed and wasn’t available for 24 hr pickup like they had previously told me

Andrew R. on

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sean M. on

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Friendly workers! Was greeted right way and the guy was very helpful! Thanks!

Andrew R. on

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Had a hard time finding exact location.. I’d suggest a bigger sign showing where to drop off at from the main road. Overall though it was a good place

David M. on

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Quentin C. on

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Cheryl L. on

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Dawn A. on

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The man the we worked with was very rude. We made one complaint about the miscommunication on where to pick up the trailer and he told us to just leave if we didn't want it. He told my mom she needed to fix her attitude if we wanted him to help us.

Christopher B. on

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I put the keys in a drop box

Jerry S. on

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Richard D. on

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anthony S. on

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Easy to drop off no hassle.

Emmaline C. on

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Shawn M. on

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John S. on

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Mark the location so it can be found. The sign is so small you have to walk up to the door to find it.

david C. on

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WILLIAM R. on

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The location is hard to see from the street. There should be a sign indicating UHaul. The location is in a package shipping store in a small strip mall and its front does not face the street.

Mary N. on

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Troy D. on

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Bryce H. on

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After a horrible interaction trying to rent a U-Haul from the fellow at Craig’s Car Care, Pack & Ship North Dakota really turned our moving experience around. 100% recommend Pack & Ship. Would never give a dollar to Craig’s Car Care for any type of service.

Kevin V. on

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Outstanding Customer Service at the Madan Uhaul.

paul G. on

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Shawn B. on

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Just dropped it off. Very quick.

Rick W. on

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Julio C. on

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Karen S. on

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Connor C. on

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DOUGLAS C. on

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Mike N. on

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arthur R. on

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need to pave the parking and pick up area.

paul T. on

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Road signage

Jerome H. on

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Tim S. on

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Rebecca L. on

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Terry B. on

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Kathy C. on

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Lisa W. on

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Barbara P. on

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Josh L. on

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Magdaleno G. on

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Devonia M. on

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David R. on

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Was disappointed that I had to drive to a different location than what I originally reserved the trailer for.

brent M. on

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Everything was great!

Ronald G. on

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this business needs better visibility for the U Haul side. A truck parked by the street would be helpful. I had a hard time finding it, even when I was right next door.

Bob M. on

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Lyle Z. on

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Fast! In-n-Out!

Archie G. on

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Thank you! Truck was ready and no delays at all. All went well.. Cleaning box out was a easy thing.

David H. on

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Myron M. on

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randy G. on

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William K. on

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William B. on

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All reps were great except in the Fargo ND Office who were rude and demanding. Was told I had to drive 91 miles to be able to get a 20' truck. or same as go else where.. Dennis in the Pack and Ship was very helpful and his customer service was great..

Drew K. on

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The guys at Safe Ship definitely know what they're doing and are very pleasant to work with. They can ship just about anything through the mail, rent U-Hauls, and they have boxes and other necessary moving supplies. They filled me in on all details for renting a U-Haul and how to prevent additional charges. Highly recommended

JUSTIN R. on

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Last minute scheduling and Dennis came through. Very Pleased with service and product. Thanks so much!

tom R. on

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LEON H. on

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Rob L. on

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RICHARD L. on

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The only thing I would change here is the trailer unhook service since there isn't any.

Vicke G. on

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Jennifer F. on

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mary N. on

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Marti B. on

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We called Bismarck Uhaul to rent the trailer and when we got there, we were told we needed to drive to Mandan because that's where the trailer was currently.

Lindsay G. on

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We got lost because we couldn't see anything that said Uhaul from the road. It would be nice to advertise this more clearly.

Justin K. on

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mitch W. on

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TANYA A. on

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Victoria P. on

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Tremell R. on

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I'd rather not deal with uhaul again. 701-340-6417

Chris B. on

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The service was great. When we picked up the truck there was a potential issue which we were made aware of immediately and were given options to remedy. It was a pleasure to deal with an accommodating and pleasant business. We will definitely rent from them again! Thanks!

MARION H. on

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Great service!

Tom A. on

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thomas N. on

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Roberta C. on

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Bryce H. on

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Julie J. on

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karen M. on

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JANET A. on

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Just a little hard to find the address

Gary B. on

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Fast check-in to pick up reserved trailer Good recommendations for loading Clear instructions for drop-off after hours Overall: excellent

Pete M. on

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Chad H. on

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larry H. on

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DONALD S. on

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BRANDON F. on

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More tie downs spots, and a way to unhook the trailer when loaded

Kim M. on

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Do some training with your customer service department!!!!!

Jackie D. on

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