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Austin Evans
Customer Reviews for Pack and Ship North Dakota LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No recommendations for improvement. But I would like to mention how helpful and friendly the service was; not just for me but for anyone who came in the door.
Ronya HoblitSafe ship are great people totally helpful and kind
Anne BesmerThis location was great. I had a previous reservation at another location. 2 miles from my home and place I was moving to. I got to my reservation and they did not have a working vehicle for me. I then had to drive 8 miles to pick up the vehicle which I was charged for. I think I should’ve been notified prior and compensated for the miles I had to pay for.
Joe Wareto start this conversation I want to make it clear that the location where I picked up my trailer and the location where I dropped off my trailer where great people. My gripe is military personnel have used Uhaul for many, many, many years. When i ask the a military discount I was told at both the beginning and end of my trip, that their computer programs were not set up to give discounts. SHAME ON YOU, UHAUL. I am hugely disappointed in this organization. Then when I find out the cost of my trip, going eastward, I get my 2nd slap in the face. The cost is determined by what direction Im taking the Uhaul. REALLY people ! Unbelieveable how you rip off people.
ANGELA BRANDNERVery disappointed on the fees and no U haul discount to return back to the location, I guess it’s a miscommunication when I went through the U haul website to get places to rent from, I did not know this place owns their own equipment. Process to go through to return the van was time consuming. I won’t rent again
Teresa MertzThe persons here are great to be around and I can't say enough good about them.
Sherman SorensonNothing. They were excellent
Don WestlundN/A
Reid KatzungDropped off after hours and used app so no interaction with anyone.
Scott KrebsSide mirrors would not adjust. App would work to check in the van.
Thomas ConnollyI dropped the trailer off on Sunday and returned it online. There were no personnel present when I dropped it off.
Brac MettlerBigger sign to make it easier to see.
Loren KordonowyMake sure when someone makes a res. You have the equipment . I reserved a 4x8 trailer and ended up with a 6x12. Way to much for my little Jeep. But I had no choice!!
Mark FatticciGive this man more equipment and rentals. Dennis has excellent customer skills and the best attitude to have and operate a uhaul rental store.
Mark RoederThis was the second site we had to go to get a truck. We were pleased with how they worked with us. The first location, MAC's in Bismarck, did not have our 26 ft truck, which had been reserved, and had rented it out to someone else. Due to circumstances beyond our control, bad weather, we had to reschedule twice in two weeks. There were no 26 ft trucks in the area and had to rent a 15 truck from the above facility and had to make two trips instead of one. Very time-consuming and aggravating. Got a very late start on Saturday, resulting in getting back early morning, resulting in packing the truck again until 1:30 in the morning. Packing was finished early afternoon and arrived late afternoon at final destination. What should have been finished in one day, resulted in a two-day marathon. Very exasperating experience for all involved. Except for working with the above facility, it was not a good experience!
Arta LenoThe stated size of the truck was misleading. It was advertised as a 15' truck, and the web site lists the truck's interior dimensions as 15' x 7'8" x 7'2", but the real length of the cargo space that is 7'2" high is 12'5". I even asked the person checking me in if the length from behind the cab to the end was 15', and he confirmed it was. This should be advertised as a 12' truck with a Mom's attic
Charles McDonaldThe shop employee was awesome he did A great job.
Shane NaslundU-haul gave me a truck that was unsafe/fire hazard. U-haul still wanted me to still drive this truck. I will be calling the DOT/Motor carries department on this matter.
Scott WaliserIt's no longer called Pack and Ship. It's called Safe Ship. This makes it confusing.
Ashley BullingerStay the same way
Paul WesterheimEfficient and great experience picking up my Uhaul trailer!
Kayla ThorsonEverything was great.
Dennis FrieszI would recommend putting jacks on your trailers to assist in putting the hitch on and and especially removing them from vehicles. I had an extremely difficult time taking the trailer from my vehicle and had to call and have someone help me. Luckily, I could get ahold of someone. Otherwise I would’ve had to take the trailer home with me because I couldn’t remove it by myself. They are too heavy and not female user-friendly.
Andra MillerReturning the U-haul was quick and easy here but I got charged $35 for gas. When I picked up the truck it was a little under half a tank and I returned it at 3/8 tank. I think getting charged for a 1/16 of a tank difference is a little much especially considering I got charged over $6 a gallon
Kyle LempiaVery friendly, organized and clean
Terrence DrollNothing, akk was great.
Juan DominguezEmployees at Safe Ship in Mandan, ND (Drop-Off Location) were exceptionally accomodating and helpful.
Anton HeidrichDennis was informative and friendly
Perry SchuetzDropped it off with more gas than it had when I picked it up but they still charged me for fuel. Guy was not helpful when I called
TIMOTHY BOZMANthe place was easy find. great place. just didnt know where to park the truck legally if i parked it illegal
FRANCIS AZUREApp has loading problems
FRANKLIN WHITE BULLUhaul customer service is terrible. Called with an issue and instead of getting it resolved, the customer rep kept interrupting me and talking over me when she should have been listening to the problem. 100% would not recommend any uhaul services to anyone in the future. I've spent close to $1000 with uhaul in the last week and a half, I refuse to be treated the way I was by customer service ever again. Done with this company
CHRISTOFER COLEMake a sign that shows your a uhaul business. I had no idea where it was located drove back and forth numerous times and I passed it everytime. It made me late ! I hope they dont charge me for being 6min late due to no advertising. You want your customers to see your place from blocks away so they can get into the lane to turn and not to be stressed out because they passed the place
Kyle KosteleckyUsed app rental. Awesome!
Lori RicterInspect all tires before rental.
THOMAS BERGERONKeep up the good work!
kenneth KraftThe guys were super helpful and fun to work with.
Rich CieslakThey don’t work weekends they don’t have returns spots after hours or weekends market under camera
MOHAMED KHALIFA