Customer Reviews for Pack & Ship
(U-Haul Neighborhood Dealer)

908 reviews

101 W 2nd St   Yankton, SD 57078

(605) 668-5186

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am
Special Operating Hours
  • 4/24/2021 - 4/25/2021: Closed

Services at this Location:

Contact Us

(605) 668-5186

101 W 2nd St
Yankton, SD 57078

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am
Special Operating Hours
  • 4/24/2021 - 4/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady that works there is very friendly and helpful!!

Deborah K. 
Rating:
4.0

Customer did not leave a comment.

CATHY L. 
Rating:
4.0

Staff is friendly, reserving a trailer was simple, there was a large selection of equipment at this location. This is the second time I've rented equipment her and both times I had no issues. I would rent at this location again.

APRIL G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

The a/c did not work on the whole trip.

JEANIE S. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
4.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
2.0

Lady would not come out to assist because she it was cold had trouble with the running lights on the trailer I changed out the electrical harness on trailer myself.Took over a hour with no assistance.Was not good.

LARRY T. 
Rating:
5.0

Pick-up and Return are SO easy with the app. I LOVE IT!! I wish there was a way ( maybe I did not read well enough) to know the amount necessary to fill the gas tank. When I went to fill, the pump kicked off early and I stopped and paid -- assuming that it was full. When I started the truck it was only at 3/4. Had I known it was a 30-35 gallon tank, I would have continued at the pump instead of filling a second time. Not a huge problem, just a convenience. Thanks for a good trip!

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
2.0

Customer did not leave a comment.

Elijah W. 
Rating:
2.0

The location wasn't recognized by my phone or my boyfriend's phone. It took over 30 minutes and a call to customer service to get checked in.

sarah R. 
Rating:
3.0

Customer did not leave a comment.

Marshall Z. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

All was very satisfactory !! My mover helpers where Awesome'n

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Barb D. 
Rating:
5.0

Excellent staff, easy to work with!

RICH S. 
Rating:
5.0

Great customer service, very friendly!!

Kimberly J. 
Rating:
4.0

I had to drive an hour because equipment wasn't available in Sioux City like I had reserved. This is the 2nd time I've had this happen. I will not use Uhaul again.

Ethan G. 
Rating:
3.0

Vicky told me that she would give me a 15 foot unit for the same price as a 10 foot as she had 3 in stock. She quoted me $1,384. I told the other worker on Friday that I still would rather have the 10 footer. When I went to pay on Saturday he only charged me $1,291. It appears that Vicky was going to actually charge me full price for the 15 footer rather than give me the 10 footer price. Also, the unit I rented had a broken wiper blade which I had to replace on Sunday.

THOMAS D. 
Rating:
5.0

U haul, the location where i rented from, Yankton S.D. was very easy to work with, very helpful as i was a first time user/renter. i would with out a doubt recommed this company to everyone....EVERYONE....

STUART J R. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
5.0

Everything worked out fantastic. We maybe should have got a bigger one especially since a king size mattress doesn't really fit in a 5' trailer but since we used a pickup we were good.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Joann S. 
Rating:
4.0

Customer did not leave a comment.

Alejandra E. 
Rating:
3.0

Store could use a cleaning. I know it is a storage place but it's looks is not too inviting. I also tried to return my truck with my phone and I could not get the system to work. I call the 800 number and after going through all the prompts was put on hold and was not given a wait time. Stayed an the line over 20 minutes and finally gave up. Did this 2 days in a row! Not very happy with the overall service. U-Haul has the monopoly on truck rental along with a high cost. The closest Penske truck which was at least a third of the cost was over a one and a half hours away from my departure and drop off.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
4.0

I can't think of anything to improve on. They do a good job. Trucks are well taken care of.

Jonathan L. 
Rating:
5.0

Pack & Ship has great service- very helpful!

Dale N. 
Rating:
5.0

thank you for good service

Leon F. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

very easy and friendly service

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
1.0

No crank jack on equipment. Extremely heavy to hook up and unhook.

Jodi K. 
Rating:
1.0

I really didnt have a problem with the store, I talked to the gentleman on the phone and he was wonderful. But when I got there to pick up truck it was by phone only, for some reason the app wouldn't pick up my location and yes I had my location on. I tried calling sat on hold for 45 minutes at that time I drove back home got a different phone and started checking out the truck through a phone. It was over a hour for me to check out, and 45 minutes on hold before I hung up because I got a different device. My issues were not with the store but uhaul in general. Have rented from this location before and didnt have any issues.

MIRANDA S. 
Rating:
1.0

Store was not open on time..we were waiting about 15 minutes before he showed up..employee was not clean, neither was the store

Jessey D. 
Rating:
5.0

Customer did not leave a comment.

Rex K. 
Rating:
5.0

continue the excellent customer service/interaction

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

KEN H. 
Rating:
4.0

giant cockroach in truck , had to spray before I put belongings in there

Alyssa H. 
Rating:
3.0

would be nice to be open the hours and days stated on the internet rather than getting up early to drop off on Sunday and finding it was not even open What was I to do if my daughter hadn't just bought a smart phone?

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
1.0

I was charged twice. The fuel level was not at the level the previously mentioned.

Gabe L. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
3.0

Customer did not leave a comment.

Ronald A. 
Rating:
4.0

Customer did not leave a comment.

Donna H. 
Rating:
2.0

Customer did not leave a comment.

CHEYENNE S. 
Rating:
2.0

The women working there was not helpful i went to hook up trailer came back to office found it locked up about 10 minutes later she show up to check to my lights thats the last i seen of not no ball of fire

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Skyler S. 
Rating:
4.0

Customer did not leave a comment.

Jean K. 
Rating:
5.0

Vicki is great to work with! She is always friendly and pleasant!

RICH S. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Smooth and easy Just like it should be. Nice lady helped get it all taken care of

Troy M. 
Rating:
3.0

Customer did not leave a comment.

Vern S. 
Rating:
3.0

I did not expect to get an after hours service fee of $21, sense i dropped it off early. For that reason i may use another vendor next time

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

The employee was attentive and gave me so much information

CALEB B. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

great friendly service

Roger J. 
Rating:
5.0

Having a certain number of bungee cords or tie-down straps with the truck and they simply need to be returned with the truck to avoid being charged.

Daniel S. 
Rating:
5.0

very pleased with the service and well maintained truck if needed will rent another THANKS

Regg G. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Vicki was so responsive. We pulled into their overflow lot and didn't even have to go to the main office. Vicki pulled up in her car before we even got out of the vehicles. This was so appreciated as it was raining pretty hard by then. Vicki did the whole check out procedure right there with us and we were on our way. Vicki was also extremely courteous when she called the next day to process an overcharge we had.

Lisa S. 
Rating:
5.0

Vicki was so responsive. We pulled into their overflow lot and didn't even have to go to the main office. Vicki pulled up in her car before we even got out of the vehicles. This was so appreciated as it was raining pretty hard by then. Vicki did the whole check out procedure right there with us and we were on our way. Vicki was also extremely courteous when she called the next day to process an overcharge we had.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

PENNY G. 
Rating:
5.0

Equipment was clean and in excellent shape. We upgraded the size of trailer at pickup and was surprised how easy it was. Vicky was very helpful.

TREVOR M. 
Rating:
4.0

Customer did not leave a comment.

Haley M. 
Rating:
2.0

Customer did not leave a comment.

Merlin T. 
Rating:
4.0

Customer did not leave a comment.

Erica S. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

I appreciated the associates effort to procure the desired trailer size that was ordered.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Everything was so smooth, easy and user friendly

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Jerald R. 
Rating:
3.0

Customer did not leave a comment.

Ryland C. 
Rating:
4.0

Customer did not leave a comment.

Doug C. 
Rating:
4.0

Customer did not leave a comment.

Rita H. 
Rating:
3.0

Good service.at this location.. the problem is person at corperate that took my reservation promissed equip reserved will be there at souix falls SD. he never checked, just took order anyways. I needed to know for sure.on trip before I got there.a 7 hr drive. I got a call there is no equip avail anywhere on my path. closest was 2 hr drive out of my way. it was reserved, and promised it would be there. it cost me 2hr drive time wrong direction, on a very tight timeline. I was very dissapointed. why do we bother to reserve it if it means nothing.

Timothy C. 
Rating:
3.0

Lady was rude, made me go back outside and take a picture of the fuel and odometer so she didn't have 2 go out in the cold, she was smoking in the cold when I drove up, blamed being rude on it being a Friday afternoon... The uhaul name will only carry you so far improve customer service

Tyler L. 
Rating:
4.0

Really easy to reserve the unit. Definitely worth the price.

Sophia L.  |  Reservation 
Rating:
3.0

The storage unit was clean and easy to load.

KIRSTEN K.  |  First Impressions 
No reviews have been submitted for this location.

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