Customer Reviews for Pack & Ship

Lady would not come out to assist because she it was cold had trouble with the running lights on the trailer I changed out the electrical harness on trailer myself.Took over a hour with no assistance.Was not good.

Pick-up and Return are SO easy with the app. I LOVE IT!! I wish there was a way ( maybe I did not read well enough) to know the amount necessary to fill the gas tank. When I went to fill, the pump kicked off early and I stopped and paid -- assuming that it was full. When I started the truck it was only at 3/4. Had I known it was a 30-35 gallon tank, I would have continued at the pump instead of filling a second time. Not a huge problem, just a convenience. Thanks for a good trip!

The location wasn't recognized by my phone or my boyfriend's phone. It took over 30 minutes and a call to customer service to get checked in.

All was very satisfactory !! My mover helpers where Awesome'n

Excellent staff, easy to work with!

Great customer service, very friendly!!

I had to drive an hour because equipment wasn't available in Sioux City like I had reserved. This is the 2nd time I've had this happen. I will not use Uhaul again.

Vicky told me that she would give me a 15 foot unit for the same price as a 10 foot as she had 3 in stock. She quoted me $1,384. I told the other worker on Friday that I still would rather have the 10 footer. When I went to pay on Saturday he only charged me $1,291. It appears that Vicky was going to actually charge me full price for the 15 footer rather than give me the 10 footer price. Also, the unit I rented had a broken wiper blade which I had to replace on Sunday.

U haul, the location where i rented from, Yankton S.D. was very easy to work with, very helpful as i was a first time user/renter. i would with out a doubt recommed this company to everyone....EVERYONE....

Everything worked out fantastic. We maybe should have got a bigger one especially since a king size mattress doesn't really fit in a 5' trailer but since we used a pickup we were good.

Store could use a cleaning. I know it is a storage place but it's looks is not too inviting. I also tried to return my truck with my phone and I could not get the system to work. I call the 800 number and after going through all the prompts was put on hold and was not given a wait time. Stayed an the line over 20 minutes and finally gave up. Did this 2 days in a row! Not very happy with the overall service. U-Haul has the monopoly on truck rental along with a high cost. The closest Penske truck which was at least a third of the cost was over a one and a half hours away from my departure and drop off.

I can't think of anything to improve on. They do a good job. Trucks are well taken care of.

Pack & Ship has great service- very helpful!

thank you for good service

very easy and friendly service

No crank jack on equipment. Extremely heavy to hook up and unhook.

I really didnt have a problem with the store, I talked to the gentleman on the phone and he was wonderful. But when I got there to pick up truck it was by phone only, for some reason the app wouldn't pick up my location and yes I had my location on. I tried calling sat on hold for 45 minutes at that time I drove back home got a different phone and started checking out the truck through a phone. It was over a hour for me to check out, and 45 minutes on hold before I hung up because I got a different device. My issues were not with the store but uhaul in general. Have rented from this location before and didnt have any issues.

Store was not open on time..we were waiting about 15 minutes before he showed up..employee was not clean, neither was the store

continue the excellent customer service/interaction

giant cockroach in truck , had to spray before I put belongings in there

would be nice to be open the hours and days stated on the internet rather than getting up early to drop off on Sunday and finding it was not even open What was I to do if my daughter hadn't just bought a smart phone?

I was charged twice. The fuel level was not at the level the previously mentioned.

The women working there was not helpful i went to hook up trailer came back to office found it locked up about 10 minutes later she show up to check to my lights thats the last i seen of not no ball of fire

Vicki is great to work with! She is always friendly and pleasant!

Smooth and easy Just like it should be. Nice lady helped get it all taken care of

I did not expect to get an after hours service fee of $21, sense i dropped it off early. For that reason i may use another vendor next time

The employee was attentive and gave me so much information

great friendly service

Having a certain number of bungee cords or tie-down straps with the truck and they simply need to be returned with the truck to avoid being charged.

very pleased with the service and well maintained truck if needed will rent another THANKS

Vicki was so responsive. We pulled into their overflow lot and didn't even have to go to the main office. Vicki pulled up in her car before we even got out of the vehicles. This was so appreciated as it was raining pretty hard by then. Vicki did the whole check out procedure right there with us and we were on our way. Vicki was also extremely courteous when she called the next day to process an overcharge we had.

Vicki was so responsive. We pulled into their overflow lot and didn't even have to go to the main office. Vicki pulled up in her car before we even got out of the vehicles. This was so appreciated as it was raining pretty hard by then. Vicki did the whole check out procedure right there with us and we were on our way. Vicki was also extremely courteous when she called the next day to process an overcharge we had.

Equipment was clean and in excellent shape. We upgraded the size of trailer at pickup and was surprised how easy it was. Vicky was very helpful.

I appreciated the associates effort to procure the desired trailer size that was ordered.

Everything was so smooth, easy and user friendly

Good service.at this location.. the problem is person at corperate that took my reservation promissed equip reserved will be there at souix falls SD. he never checked, just took order anyways. I needed to know for sure.on trip before I got there.a 7 hr drive. I got a call there is no equip avail anywhere on my path. closest was 2 hr drive out of my way. it was reserved, and promised it would be there. it cost me 2hr drive time wrong direction, on a very tight timeline. I was very dissapointed. why do we bother to reserve it if it means nothing.

Lady was rude, made me go back outside and take a picture of the fuel and odometer so she didn't have 2 go out in the cold, she was smoking in the cold when I drove up, blamed being rude on it being a Friday afternoon... The uhaul name will only carry you so far improve customer service

have the different size 2 wheel car haulers on web page

Rental truck was not at the agreed location.The equipment w had mechanical issues that were nit disclosed.

get some 28' straight box trucks. but otherwise the equipment was great, Vicki at pack & ship is a great help and knows her business! she is a great manager!

Really easy to reserve the unit. Definitely worth the price.

The storage unit was clean and easy to load.