Truck ran pretty rough, bounced a lot.
Malcolm J
Customer Reviews for Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
With no jack being on the 6x12 cargo trailers and no one to help pick up the tongue to put on hitch it would be nice to have them sitting on wood or a cement block to get hooked up. Thank God my 72 year old dad had his floor jack with him and was able to hook it up. You need to think about the people renting your equipment and how it affects them when they struggle to get the your equipment. Oh and not accepting cash ? Not everyone wants to use a debit card. Please consider your customers and their needs when renting out your equipment. You might loose customers like myself who appreciate your company in a time of need. With the way the world is now we don’t have many choices and would hate to see a company like yours leave when there’s a need for your service. Thank you
Lisa HYour communication between your stores is inadequate. Between reservations, pick up and returns. I recieved two calls today about when I would be returning truck which had already been returned and discussed with the employee via phone. Also, understanding you are dependent on others returning trucks, you should also have enough equipment in case of non returns. Will I use uhaul again yes because sometimes things happen but this first time...would turn most people off.
PAULETTE PThe lady working was very kind and helpful. even to get the trailer lights working. and taking my phone calls. Thank you.
DONALD KKeep up the good work! Slick system & very convenient/affordable!
Chad KI did not see the personnel at this site. I dropped the uhaul off on Monday Memorial Day Holiday. I do not know if I would recommend this location to a friend or not.
SCOTT MArrangements were made to use the trailer for two days over a three-day weekend (holiday) and everything worked out extremely well. I am very pleased with the experience. I will do business there in the future when the need arises.
NEAL KNo problems at all! Truck was ready to go.
CAREY MDropped off after hours so did not interact with personel
MONIQUE KGreat customer service experience
Fred BEverything was fantastic. Great help and the equipment was clean and in great condition
Jeffrey MExcellent customer service and experience
Ronald LNice and helpful staff
RAY JSend out clear instructions to all your people that you cannot use the app to pick up car hauler. Train personnel that if it is uhaul's fault, do right by your customer and not screw them for more money.
BRADLEY BThey were fast and helpful
GILLIAN SI wa
Mel LTrailer was not equipped with a jack to raise the tongue. Quite heavy on a 6 X 12 tandem trailer. Other locations have jacks under the tongues. Had to replace 2 tires during the trip. Over a 3 hour wait for the first roadside assistance to show up.
DAVID MDropoff was easy.
JONI NBusiness was closed. Would have chosen N/A for some questions. It would have been nice to have a posted notice of where/which direction to park larger vehicles and equipment.
Edward CPickup was quick & return was easy. Online tool works well...just make sure to have location services on in your phone settings
Merrick MHave the business be open at our scheduled pick up time. We had trouble opening the key lock box, and the number we called for assistance did not answer after repeated calls. Quite frustrating
Bill HAlways accommodating and fair priced and thanks very much
Mark GDelightful agent. Easy check-in. Great experience.
JOHN RYou have to have a smart phone to check in your returned equipment because there were no personnel on site, and limited parking for equipment as well.
Tracy WHad 2 different people help us. We were charged for a return mileage and they refused to credit us. The first person we discussed the drop off location. So he knew we were returning to that location. Then the day we picked up the gal also knew we were not returning the truck it would be dropped at the destination. Which we did then the guy calls and said you should have paid me at the drop off location bc they charged you mileage for a return trip. We lost a few hundred bucks and we got tired of arguing with the gal at the home location. Uhaul get your s___ straight.
Garry MNothing. We did an after hours drop off.
Wade JIt was great
Eric BFast and friendly. Highly recommend.
Andrew RFast and friendly drop off. Highly recommend.
Andrew RThanks!
Chuck TI love this U-Haul and the gentleman that is always there is such a pleasure to work with! He is so helpful and kind and always goes above and beyond to ensure a great interaction!!
Jessica RThe truck wasn't clean. Cup holders and door handles full of water. Broken glass in back of truck. Was charged for a chip that was in the window that was already there.
Krysia R24/7 app my ass
Dustin INot a thing
Lottie VFriendly and knowledgeable staff
Cheri BWe did not receive the two 26 foot trucks were ordered. We got a 20 and a 15 so we had to move furniture into my sister's home for space. Problem #2 was we were asked to bring the truck back 19 hours early for another client. We hurried to unload it and get it down there to help someone else. We were told to give the key over and we said not until our contract was updated to show we weren't under contract for that truck any longer. The manager yelled at us on the phone. Then when we called into customer service we were told they were charging us over $800 for a day and half use of the trucks. That was corrected by customer service, but I'm shocked we didn't receive any discount or apology for the mess of a move we had. I work in customer service so I understand things happen, but this was the worst experience possible. Having to move things twice instead of once and being told by the manager that that wasn't an inconvenience to us.
Anthony ZThis location was great. Our experience with the U-Haul distribution center was not.
Natalie SVery clean truck, easy to drive. Great customer service!
LISA KThe gas was lower than the paperwork. The guy was late opening the store and left the store before we even had time to say our differences
Shari VA very nice and knowledgeable young lady handled my puckup of the trailer. I was very impressed with het
Larry ROnly needed for Saturday, but was not able to get the truck until 10: 00 Saturday morning because of store hours? I asked if I could pick up the keys Friday before close, but still had to pay for two day rental. There is another Uhaul location in this area and will recommend that one to others, hoping that location might be more accommodating to the customer needs.
WESLEY DNot much to improve, good equipment and knowledgeable, friendly service.
Lyle BGot my equipment late because owner didnt show up for work, and left it for his employee, who was stressed out about having to unexpectedly come in to work.
William JReally easy to reserve the unit. Definitely worth the price.
Sophia L | ReservationThe storage unit was clean and easy to load.
KIRSTEN K | First Impressions