Customer Reviews for Pack & Ship
(U-Haul Neighborhood Dealer)

924 reviews

101 W 2nd St   Yankton, SD 57078

(605) 668-5186

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(605) 668-5186

101 W 2nd St
Yankton, SD 57078

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

No issues with this location, but your automated return system sucks! It took almost 40 minutes to complete the return process. First it wouldn't work with Safari browser recognizing the location. Next it wouldn't work with Firefox. It recognizing the location, but wouldn't let us download pictures. Finally we tried with Google and it was cumbersome, but let us process the return. Your system needs some needed improvemetns. Not sure I want to deal with Uhaul on line system if I have to endure that big of a apint in the butt!!

THOMAS B. 
Rating:
4.0

Customer service at Yankton was excellent Helped me change my pick up to after hours on my cell phone

Michael S. 
Rating:
4.0

Customer did not leave a comment.

GAYLORD O. 
Rating:
5.0

Nothing

Tammy K. 
Rating:
2.0

Vehicle was boxed in. Had to take extra steps for U Haul to contact location manager so vehicle could be moved. Not impressed with service.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
1.0

Worst on line app I have used in a long time. Pick up location was changed without notice. Had to call customer service 3 times just to pick up unit.

Greg D. 
Rating:
2.0

The truck broke down on a Saturday, after it was loaded and I was ready to hit the road. Calls to the manager of the pickup location were useless - she was too busy to be bothered to help find another truck (which they didn't have). They sent a tow truck and the driver discovered the fuel pump had failed. He towed the truck, still full of the contents to a shop that was only open until noon on a Saturday (it was 11:30 by then). They said they wouldn't be able to fix it until sometime the following week, and we had to be on the road that same day. Next spent half the day on the phone to Uhaul trying to find another truck, which they were not willing to bring to our location. Literally on the phone for 3 hours, with multiple reps. Finally found a rep that was able to help locate another truck, but I had to drive to a neighboring town about an hour and a half each way to go pick up another truck, then transfer all the contents of the dead truck to the new one. To be fair, I was reimbursed for the extra miles and the labor for having to transfer the load to the other truck, but it cost me a lot of time that I could not spare, and the attitude of the manager of the pickup location was really off-putting.

Joel N. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

RANDY A. 
Rating:
5.0

Staff were great

Roberta K. 
Rating:
5.0

Great service and easy move! Thanks!

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

AMBER B. 
Rating:
5.0

The inside cab was dirty from the previous renters

ASHTON H. 
Rating:
5.0

Over All, it was alright. However, the heater in the truck didn't work, the driver's mirror wasn't adjustable, mileage was off when I picked up the truck and the gas tank was only 3/4 full. It was full when returned. I personally feel I should get some sort of refund for adding more gas than what I used.

PAUL S. 
Rating:
5.0

The lady that works there is very friendly and helpful!!

Deborah K. 
Rating:
4.0

Customer did not leave a comment.

CATHY L. 
Rating:
4.0

Staff is friendly, reserving a trailer was simple, there was a large selection of equipment at this location. This is the second time I've rented equipment her and both times I had no issues. I would rent at this location again.

APRIL G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

The a/c did not work on the whole trip.

JEANIE S. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
4.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
2.0

Lady would not come out to assist because she it was cold had trouble with the running lights on the trailer I changed out the electrical harness on trailer myself.Took over a hour with no assistance.Was not good.

LARRY T. 
Rating:
5.0

Pick-up and Return are SO easy with the app. I LOVE IT!! I wish there was a way ( maybe I did not read well enough) to know the amount necessary to fill the gas tank. When I went to fill, the pump kicked off early and I stopped and paid -- assuming that it was full. When I started the truck it was only at 3/4. Had I known it was a 30-35 gallon tank, I would have continued at the pump instead of filling a second time. Not a huge problem, just a convenience. Thanks for a good trip!

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
2.0

Customer did not leave a comment.

Elijah W. 
Rating:
2.0

The location wasn't recognized by my phone or my boyfriend's phone. It took over 30 minutes and a call to customer service to get checked in.

sarah R. 
Rating:
3.0

Customer did not leave a comment.

Marshall Z. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

All was very satisfactory !! My mover helpers where Awesome'n

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Barb D. 
Rating:
5.0

Excellent staff, easy to work with!

RICH S. 
Rating:
5.0

Great customer service, very friendly!!

Kimberly J. 
Rating:
4.0

I had to drive an hour because equipment wasn't available in Sioux City like I had reserved. This is the 2nd time I've had this happen. I will not use Uhaul again.

Ethan G. 
Rating:
3.0

Vicky told me that she would give me a 15 foot unit for the same price as a 10 foot as she had 3 in stock. She quoted me $1,384. I told the other worker on Friday that I still would rather have the 10 footer. When I went to pay on Saturday he only charged me $1,291. It appears that Vicky was going to actually charge me full price for the 15 footer rather than give me the 10 footer price. Also, the unit I rented had a broken wiper blade which I had to replace on Sunday.

THOMAS D. 
Rating:
5.0

U haul, the location where i rented from, Yankton S.D. was very easy to work with, very helpful as i was a first time user/renter. i would with out a doubt recommed this company to everyone....EVERYONE....

STUART J R. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
5.0

Everything worked out fantastic. We maybe should have got a bigger one especially since a king size mattress doesn't really fit in a 5' trailer but since we used a pickup we were good.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Joann S. 
Rating:
4.0

Customer did not leave a comment.

Alejandra E. 
Rating:
3.0

Store could use a cleaning. I know it is a storage place but it's looks is not too inviting. I also tried to return my truck with my phone and I could not get the system to work. I call the 800 number and after going through all the prompts was put on hold and was not given a wait time. Stayed an the line over 20 minutes and finally gave up. Did this 2 days in a row! Not very happy with the overall service. U-Haul has the monopoly on truck rental along with a high cost. The closest Penske truck which was at least a third of the cost was over a one and a half hours away from my departure and drop off.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
4.0

I can't think of anything to improve on. They do a good job. Trucks are well taken care of.

Jonathan L. 
Rating:
5.0

Pack & Ship has great service- very helpful!

Dale N. 
Rating:
5.0

thank you for good service

Leon F. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

very easy and friendly service

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
1.0

No crank jack on equipment. Extremely heavy to hook up and unhook.

Jodi K. 
Rating:
1.0

I really didnt have a problem with the store, I talked to the gentleman on the phone and he was wonderful. But when I got there to pick up truck it was by phone only, for some reason the app wouldn't pick up my location and yes I had my location on. I tried calling sat on hold for 45 minutes at that time I drove back home got a different phone and started checking out the truck through a phone. It was over a hour for me to check out, and 45 minutes on hold before I hung up because I got a different device. My issues were not with the store but uhaul in general. Have rented from this location before and didnt have any issues.

MIRANDA S. 
Rating:
1.0

Store was not open on time..we were waiting about 15 minutes before he showed up..employee was not clean, neither was the store

Jessey D. 
Rating:
5.0

Customer did not leave a comment.

Rex K. 
Rating:
5.0

continue the excellent customer service/interaction

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

KEN H. 
Rating:
4.0

giant cockroach in truck , had to spray before I put belongings in there

Alyssa H. 
Rating:
3.0

would be nice to be open the hours and days stated on the internet rather than getting up early to drop off on Sunday and finding it was not even open What was I to do if my daughter hadn't just bought a smart phone?

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
1.0

I was charged twice. The fuel level was not at the level the previously mentioned.

Gabe L. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
3.0

Customer did not leave a comment.

Ronald A. 
Rating:
4.0

Customer did not leave a comment.

Donna H. 
Rating:
2.0

Customer did not leave a comment.

CHEYENNE S. 
Rating:
2.0

The women working there was not helpful i went to hook up trailer came back to office found it locked up about 10 minutes later she show up to check to my lights thats the last i seen of not no ball of fire

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Skyler S. 
Rating:
4.0

Customer did not leave a comment.

Jean K. 
Rating:
5.0

Vicki is great to work with! She is always friendly and pleasant!

RICH S. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Smooth and easy Just like it should be. Nice lady helped get it all taken care of

Troy M. 
Rating:
3.0

Customer did not leave a comment.

Vern S. 
Rating:
3.0

I did not expect to get an after hours service fee of $21, sense i dropped it off early. For that reason i may use another vendor next time

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

The employee was attentive and gave me so much information

CALEB B. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

great friendly service

Roger J. 
Rating:
5.0

Having a certain number of bungee cords or tie-down straps with the truck and they simply need to be returned with the truck to avoid being charged.

Daniel S. 
Rating:
5.0

very pleased with the service and well maintained truck if needed will rent another THANKS

Regg G. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Vicki was so responsive. We pulled into their overflow lot and didn't even have to go to the main office. Vicki pulled up in her car before we even got out of the vehicles. This was so appreciated as it was raining pretty hard by then. Vicki did the whole check out procedure right there with us and we were on our way. Vicki was also extremely courteous when she called the next day to process an overcharge we had.

Lisa S. 
Rating:
5.0

Vicki was so responsive. We pulled into their overflow lot and didn't even have to go to the main office. Vicki pulled up in her car before we even got out of the vehicles. This was so appreciated as it was raining pretty hard by then. Vicki did the whole check out procedure right there with us and we were on our way. Vicki was also extremely courteous when she called the next day to process an overcharge we had.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

PENNY G. 
Rating:
5.0

Equipment was clean and in excellent shape. We upgraded the size of trailer at pickup and was surprised how easy it was. Vicky was very helpful.

TREVOR M. 
Rating:
4.0

Customer did not leave a comment.

Haley M. 
Rating:
4.0

Really easy to reserve the unit. Definitely worth the price.

Sophia L.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top