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RONALD W
Customer Reviews for Pack N Ship Worldwide
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very help
Tex RVehicles located at other end of shopping Plaza from the office. A Uhaul representative did not complete an in person walk-around during rental.
DAVID JThe only reason I gave it poor because the vehicle that I received was filthy inside and out especially in the back part I had to sweep and mop the back of the vehicle just to make semi clean in prefer to put my items inside. The vehicle also was making a ticking sound like it would shut off any minute. However the facility itself was clean and the young lady who took care of me was awesome so maybe she didn’t know that the vehicle look like that because I went to the back and got it myself
LAKEISHA RGracias !! De mucha ayuda
Iyanu NAlways the best service.
Connor QAs a first timer in renting a truck for moving our boxes to a storage unit, I was impressed how easy and fast we were able to do and complete the rental. The young lady at the desk was absolutely wonderful and made us feel great for completing the paper work online better than most costumers. Being seniors that was very encouraging for us. Thank you and keep the good work.
Ana MEverything was great the costumer support that this lady on this location provide me was amazing. Highly recommend
Adrian MEmployees are great!
Brian MIt was close to home but the location was closed.
Daniel CExcellent service. The staff was helpful, efficient and friendly.
Susana AService was excellent.
Susana AEstuvieron excelente! Sobretodo el muchacho que me ayudó Matías, súper cordial y amable
Angie ANothing at this time The service was outstanding.
ISMAEL VI rented uhaul previously from spot on 186 and paid $90 less for same time and more mileage used. Rip off hidden fees etc.
Edna TFriendly staff, incredibly helpful, and provided me with a great truck. I contacted them later on because I had forgot to pick up the furniture dolly I reserved and they were incredibly helpful and I see the charge was removed.
Mokhtar RGreat customer service! Thank you
Rafael GGreat service!!
Samuel LBetter customer service, the staff at this location was not courteous
DAVID MThe people at the counter were super nice and helpful.
FELICE FAl paper work it is easy and state of the art, process simple and fast. It excellent use of safe and efficient location
Rene LLock box way too far from truck, self sign process sucks, and the doors did not closed all the way and the wind make it really loud
Miguel GThe truck is in terrible condition.
xuefang h❤️
WINTERTON MCustomer service 100.
WINTERTON MDid not send a receipt..
Bradford Fgreat customer service
Orlando RIts not a comment but the front tired and bumper had dry mud on them at the pick up.
Olivier FA few newer trucks would enhance the rental experience. Overall, the experience was pleasant, and the cost was reasonable. I heartily recommend this location to anyone.
earl wI don’t have any recommendation. The agent that assisted us was very helpful and polite.
Jorge RGetting help from customer service while the store was closed was like pulling teeth. Upon arrival to pick up the rental truck, I noticed the engine light was on and called UHaul to report out on my findings prior to utilizing the vehicle. I needed to know next steps from UHaul, such as whether the vehicle is safe to drive or whether UHaul would assign an alternate vehicle. The customer service team did attempt to understand the issue or the needs of the customer. The matter was not resolved upon first call and because of the lack of effective customer service skills it caused a delay for the customer’s use of the UHaul service. The agent cut me off while speaking and misdirected my call before listening to the customer inquiry in its entirety. Aside from the scheduling department having amazing customer service skills and providing reassurance and education to the customer - informing the customer the truck could be driven, this was the worst experience I’ve ever had with UHaul.
CHRISTINA KKeep up the good works
ANGEL ANo improvement..Great Customer service!
tamara jNothing, the process was smooth.
CARLENE SI was extremely unhappy with my whole experience using 25/7 Share. The app did work, Live verify took an exorbitant amount of time, and despite being 45 minutes early to pick up and seeing the van in the lot the whole time, I was late due to the extremely inefficient check process. Everything from the app, live chat, customer service and website were subpar and we're a burden. You need serious IT help!
Ilana MService was good. A little slow perhaps. Never hot told thr truck was BEHIND all the shops and not out front like the rest of the vehicles ... Vehicle ran great. But was not clean inside or oiut. - ESPECIALLY thr lle front windshield which was sp fogged over with film I could hardly see out of it.
JEFF MThe store called me to get the truck a day earlier because they were overbooked in the morning. I was unaware I would be charged an extra day. When I got to the store, the equipment I ordered (Dolly x 2 and blankets) were not in the truck and the employee did not offer any assistance to place in the truck, just told me to park in front of the store and do it myself even though I was wearing shirt and tie. I’m deeply disappointed with the lack of customer service. I would not recommend this place to anyone.
Paulo PI have used this facility at least 50 times and the management and staff are just plain excellent!!!
Jude LAll good
Daniel N😊
Judy BThe staff at this location are always excellent, friendly, and efficient. The van we had reserved was almost new and in great condition, with a full tank of gas. Overall, I would definitely recommend this location for truck rentals.
Michael MPack and Ship Miramar is always great, they go over and beyond to provide you with excellent service.
ANNYVIES CPositive attitude, good atmosphere between employees in the workplace. Smooth process
Rafael GVivian was great very professional
Carlos AI got here and no truck was available the tech was not nice or helpful. All the trucks was damaged. I had some where to be and was delayed
Erika JCustomer service was outstanding! Equipment was clean, and in good condition...
louis jThe mobile pick up is not very mobile and the order for the steps makes not sense. I had to go find the truck, drove to the back of the store, confirm I found it, then drive all the way back to the store to go inside. The mobile check in process is long and cut into our scheduled time. The drop off process is just as lengthy, but is easier.
Claudia CI love it
Evaristo ZWe have many problems with payment, the system always send a fraud call to the bank and in the location the can do nothing, even take another card to make the payments
Nadia GThey are always helpful and a great store
Todd CI made a reservation, but didn’t receive a confirmation so when I went to pick up the truck, it wasn’t available which I understand. However, I was told I would receive a follow up regarding when a truck was returned. I received no follow up and called the next day only to find out my reservation was canceled. Luckily, the representative was nice enough to make another reservation for a truck that was returned the previous day. But had I not called, I may have been stuck without a truck again. I also received the truck with an empty gas tank. Very poor customer service.
Everton W