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Elizabeth D
Customer Reviews for Packrats Mail N More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented truck in January had error message on dash, I reported it. Rented same truck in May and same error was on dash. Not maintained.
TIMOTHY KN/A
LAURIE MAwesome service- great prices. Thank you!
Adriana MMarina was very knowledgeable and friendly and helpful. She's a plus for your company.
jay hGreat service. Diffidently recommend to friends and family.
Rudy WThey were great. Did all the paperwork quickly and had me in the truck in just a few minutes.
DARCY HPatrick was excellent to work with on return, went above and beyond to ensure all was taken care of
JESSE GFast service. Never takes long. I have rented here 4+ times. Helpful people.
robert bGet equipment that is in better condition.
Donald Cexcellent customer service.
ronald dWonderful team at this location!!
Jan JMake sure the tires are properly inflated and not leaking
WILLIAM GGreat friendly service
Erwin BMake the ball hitch lockable for my peace of mind!
Paul JThe headlights on the truck we were given needed serious reaiming. Couldnt see 20ft beyond truck at night. Other than that, the truck was "excellent" runner!
RICHARD MThese ladies are excellent
Lee FI dropped off after hours but found the lot clean. Uhaul app made drop off easy.
RONALD PDolly Hand Crank for Safety Harness over the Tires need to be replaced , both rusty
jurgen pFuel was not at what they specified.
JOSHUA OReturned the the trailer a day early. Gal was very helpful on unhooking the trailer. Asked if I get a refund for getting it back early. No u haul just keeps it.
DAVID CDarcy was speedy, friendly and very helpful.
ROBERTO PConvenient drop-off location.
BRIAN MBest uhaul location I've ever been to.
GLENN Pgreat customer service
Dean FFriendly, helpful, informative, professional
Karen CThe location is great. But the app for pickup is frustrating. My advice would be to pickup when they are open.
James BAs noted in my contact, this was Mt drip off location. When I returned the equipment 2 days early, we were told to take it to another location. I explained that I had a doctor's appointment and wasn't able to do that and was informed that it wasn't their problem. They said that they were full and didn't have room and they wouldn't except it. I in return said that wasn't my problem and that my contract was to return it to that location and was threatened with law enforcement if I left it there. I did in fact leave it there and contacted uhaul to file a complaint against this place. I would appreciate it if your people was trained better and didn't threaten me when I am doing what my contract directs me to do.
Rita aBackup Camera and cruise line control
JEFFREY Qvery easy
JD JDon't let the woman I dealth with represent your company. She was rude, demanding and mean.
RANDAL MNot much, did a good job explaining everything. Thank you
JAMES HThis is by far the cleanest U-Haul I've ever seen
michelle aExcellent customer service. 3 people on hand to help. Almost no wait time. Offered to help with loading equipment. Made sure I had everything i needed for the job I was doing. I only use this facility for equipment needs. Thank you
Wesley BNot alot. Everything was great
Donald GThe place was closed, no prior notification, had to call U-Haul, the person we spoke to was Extremely helpful, did online drop off, had to take many photos, overall just a pain in the “a”
Sue DEasy, fast
TERESA RDon't hire kids. Don't remember her name but I'm sure Lonnie knows. The "kid was a female" and rude. Lonnie was great.
thomas cIn-person customer service was great! The U-Haul app for drop off is terrible! Had I known that it would turn into a full-on photo session and take 20+ minutes to drop a stupid truck off, I would have waited until they were open and dropped off in person.
Jeffrey MNothing
Bob Hgreat service
Gary HWish I had known about this location to begin with very accommodating
Barbara BSame as above
Ronald MThey should check in the equipment while the customer is there to inspect it with them.
Henry IReally nice and friendly staff that knew what they where doing and look out for the customer , highly recommend
William K