I reserved a vehicle at a location near me. The day before I was to pick up the vehicle I was instructed to pick up the vehicle at a different location, 30 minutes away, because the size vehicle I reserved was not available at the location near me. Not only did this take an hour extra of my scheduled time to move but also added mileage and additional fuel cost to my reservation. For such a well known company you would think they could hire staff to drive a vehicle to the location where the reservation was made. Not pleased with that part of the reservation.Kathy B.
Moving Truck Rental in Yuma, AZ at Packrats Mail N More
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Yuma, AZ 85367
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The customer service was well above any other U-Haul I have ever been to. I needed to extend my use by one day, I called and was again amazed by how friendly and politely I was helped. I only thing I think could help there, would be some shade for the workers hooking trailers in this desert heat. Today was 117o and I got out to help but it was just too much for me. The lady who did do the work never complained once. Would absolutely go there again if I needed anything. Thank you, A. W.ANDREA W.
we actually returned the truck on the 23rd but, your computer system was still having issues and they were unable to process the paperwork until the next day.. My concern is had their still been an issue with your system , your system could've charged a late fee even tho we returned early.. You really need to fix your computer program.JOAN S.
Go out of their way to help you! When in the Yuma area will also select for moving.Judy B.
Darcy is an absolute jewel, she's pleasant, knowledgeable, easy to talk to, and thorough. The truck ran great, easy to drive and clean.Sandy G.
I got overcharged! They charged me $25 for gas when I made sure to fill it back up to the halfway mark, how I got it. He said it was not all the way to the halfway mark. So I got charged $25 for driving it from the gas station that is about a mile away to the location!! They are con artists and horrible people.GEORGE A.
I had made a reservation online and when my husband went to pick up the truck they wouldn't take my CC over the phone so he had to turn around and come back home to grab my CC and go back to the rental location. I rent UHauls all the time for my business and all other locations I have dealt with in Yuma and El Centro all take CC over the phone for payment.Thomas L.
Tell us where the key drop slot is :)Leslie M.
They were extremely helpful we appreciate a doing business with themJohn F.
Staff was knowledgeable and helpful and friendlyJohn A.
Really friendly people and ready with the equipment I needed.MARK H.
Very helpful employees. Had a good drive to seattle from YumaJOHN I.
Outstanding customer serviceJay P.
Good location, very helpful hooking up the equipmentDavid W.
Very nice people. Took care of you. Very helpful.Dennis S.
nothing all went wellMike J.
Good people. Dirty windshield. Using wipers and fluid made it worseClay M.
Great folks to deal withRand K.
Good all the way around. Wanted 6x12 trailer. None available. Went next size down and compensated with extra day. Did one way. Drop off was good too. Easy. ThanksMICHAEL M.
Very nice people. Courteous and helpful.RICHARD L.
I have rented from this location before and it is by fr the best location not only of U-haul but of any brand.Russell H.
Just make sure you have the right ball hitch. Mine worked but was a little small and rattled the whole trip. Other than that customer service was great.Ezra B.
All equipment should be clean. Whether its a auto transport , truck or tow behind trailer. Even If its a Auto Transport it should be free of split fluids from a previous rental. Respond only if you agree. Don't Respond if you think it's permissible. Period ! Thank youWally T.
I called and asked to reserve a 6x12 enclosed trailer and was told it would be available that day. I was also told I would receive a phone call the day before to confirm my reservation. The day before I did receive a call however they told me they would only be able to give me a 5x10 enclosed trailer which did not help. My question is what is the point of making a reservation if they are only going to give you whatever is available? Might as well just call the day before instead of trying to plan.Jennifer H.