Customer Reviews for Pacoima Tire Pros

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pacoima Tire Pros

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A TIAI W.
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This was such a smooth transition! Made moving day an easy!

Eliezer B.
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The location is OK, but I had reservation in Canoga.

Wilfredo M.
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Customer did not leave a comment.

JOSE A.
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Customer did not leave a comment.

manuel O.
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Great customer service didn't have any problems definitely if I need something I will go back at the same store

Christopher M.
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Nothing,it's all good

Rachel O.
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Service at the time of rental was outstanding, professional.

Moises T.
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Customer did not leave a comment.

Herbert T.
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Customer did not leave a comment.

Ana M.
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Customer did not leave a comment.

Luis G.
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Customer did not leave a comment.

Angela G.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

JULIO W.
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Customer did not leave a comment.

Salvio C.
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I will never use your company again. I asked the guy at the location were I originally reserved the two dolly to help me with process because it was my first time. He told me not to worry. When i returned he, without ask me or give me a quote, went on and charge me $ 311 for the rig on my truck. Then I got a call to pick up the tow dolly in Pacoima, I live in Thousand oaks. The gentleman at the location was very nice and helpful but it was in a very shady area. Thats why I'm very disappointed in the all process. You just lost a costumer.

Reymundo A.
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Orlando and Daniel did an excellent job. Great customer service!

Jean C.
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Customer did not leave a comment.

Janet M.
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Nothing. Everyone was very nice to use.I will come back again.

Lenny R.
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Location selected for reservation did not have truck I requested. Having to make the drive out to a further area really made things difficult. There was an overall lack of communication. The total spent felt a bit too high after all the issues encountered.

CARL W.
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Allow customers to park in you lot! I understand you don't want to be responsible in case the car is damaged. The location I rented from was not the best. I had to leave my vehicle and all my tools on the street all day. Nothing happened but I had attention of the exposure the entire day. Over all great but I'd probably pick a different location so I don't have to worry about my vehicle being broken into or stolen off the street.

ROBERT L.
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Customer did not leave a comment.

Daisy V.
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Customer did not leave a comment.

Ivan G.
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Guy who took my order was great, however, the guy who received it was not.

DAVID G.
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Thanks you guys were great. The gentleman who checked out my truck gave me precise information on the checkout and returning of the vehicle. Much appreciated.

Patrick M.
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Customer did not leave a comment.

EDWARD C.
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Went to Home Depot and they had no trucks available. After checking google maps you were close and had good ratings. Very pleased with my experience and will be back the next time i need to rent a van or pickup truck.

CARLOS C.
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nothing.

Bryan B.
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Service was outstanding.

MARTHA C.
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Customer did not leave a comment.

LARRY W.
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Customer did not leave a comment.

Rudy D.
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Customer did not leave a comment.

Anna B.
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It's right next to the freeway off ramp so be careful. It's also part of strip of small auto bays, but you can see the U-Haul trucks

Jose P.
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Awesome service very friendly

KRISTEIN B.
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Orlando has his team were absolutely amazing. They had the truck ready for me when I needed it and they were so professional and great! I'm recommending everyone to him next time!!!

Claudia C.
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Customer did not leave a comment.

David M.
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No comments very good service and good help

Luis V.
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Just keep up the good work

Carly B.
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Orlando was very rude. I was rented I truck Saturday & was told I can return it that night or by Monday . He told me they close by 4 & to park it outside. I tried to return truck that night. There was no parking so I had to drive it home. On Monday I called & told him I tried to return truck & there was no parking. He then said no I didn't tell you that I told you to return it Monday by 7am. I said no you gave me an option of returning it that night or keeping it till Monday. I told him I'm a nurse I work 10hr shifts & would bring it back same day. He continued to argue with me. I told him his employee told me where to park & he said I shouldn't have listened to him. The truck was dirty. The steering wheel was sticky. I cleaned it with a Clorox wipe & it was gross. Thinking they would try a little harder to clean truck since the corona virus is going around. I would never go back again

Jesse or Sandra M.
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Everything is well up to par. Give the Employees a. Raise for their dedication and time during the situation. I think it will help them and Family .

Alejandro B.
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Nothing! This location provided the best customer service I have experienced.

Antonio C.
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there is nothing to do with that kind the people, they do not care about costumer service!

TERRY C.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

SHONDELL R.
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Customer did not leave a comment.

Kelsey S.
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Customer did not leave a comment.

Paul D.
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Tarek, Orlando, and Daniel were all very helpful. After hours drop-off was seamless and easy. Thanks so much!

Gary S.
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it was fine

Esteban L.
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Customer did not leave a comment.

VICENTE M E.
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Customer did not leave a comment.

CINDY C.
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I have no improvement, your staff was very helpful, excellent customer service. Thank you for a positive experience.

NORMA E.
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Orlando was great! Very professional and knowledgeable! Would definitely use again if needed and high recommended!

Elizabeth H.
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Prices to high. Tax fee. Equipment fee.

Henry O.
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No comments

Leopoldo L.
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Excellent service!

Kenny B.
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When we set up the rental, we were told we would be picking the truck up in Burbank. Thankfully, we're used to things going wrong, so we went to the location the day before we were to pick the truck up and found out that they would not be providing our truck there, but we needed to go to Pacoima to get it. We drove on to Pacoima, and spoke with Orlando who was very nice and very helpful and called to find out if he indeed would have our truck the next day. He said that A U-Haul manager was to call me later that day to tell me where to pick the truck up. He didn't call, so I called the number Orlando had given me and spoke with a female employee who told me that the Pacoima location would indeed have the truck for us the next day. Since that location is a pickup place only and not a U-Haul center, there isn't any parking available for U-Haul customers, only tire shop customers bringing in their vehicles, so that is a definite draw-back, which is the reason for my "average" rating above. However, Orlando who handled the rental agreement was very nice and I would be glad to deal with him again. Even though there was a mix-up on where the truck would be picked up, it was a very good experience from there on. I would recommend that anyone renting call or go to check things out the day before you are picking the rental up to make 100% sure that the place you were told to pick up is really where the truck will be. The only other thing that I think would be a huge improvement would be cruise-control on the trucks. I've gotten very spoiled with our last few vehicles having it and I found it to be quite difficult to maintain a steady speed without constantly watching the speedometer.

Matthew G.
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Customer did not leave a comment.

Philip V.
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Orlando was very professional and helpful with every question I asked

Israel C.
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Customer did not leave a comment.

samuel ornel C.
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After running for 20 miles, the gear shift in lower gear permanently which make the engine RPM high. I put extra gallons of fuel to supply the consumption of high RPM engine.

Eugene S.
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none

Alfonzo P.
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Orlando was a true professional!! Explained everything from start to finish . He was a pleasure dealing with !!

Adam P.
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Quick easy and helpful service

Gregg B.
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Customer did not leave a comment.

Jerald B.
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Customer did not leave a comment.

Blanca G.
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Great Service and Kind employees

MIKE C.
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Customer did not leave a comment.

THOMAS K.
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The office and staff were just fine, no issue there but passed that it was all bad. They didn't have my online reservation, the truck wasn't ready. When I got the truck it was dirty, inside and out plus it was low on gas. I was made aware of this and told I could wait for it to fueld and cleaned but I didn't have the time to do that. Once I got the truck loaded and started down the road I discovered it had no working running light in the back for the truck or a trailer. The dash lights also did not work. That was a major hazard as I was driving at night over a considerable distance. I'm not likely to use U-Haul again if I have a choice.

Alex C.
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Orlando, the guy who took care of me was very knowledgeable, great service.

CHRISTINA R.
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These guys make you feel welcome and at home!!! I'll definitely be coming back here

JEREMIAH B.
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Customer did not leave a comment.

MICHAEL F.
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friendly and efficient.

Janet M.
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The owner of the shop was super cool and professional. Loved his charisma

Patricia G.
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I can't think of any improvements for you to make. Very excellent experience.

Edgars S.
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Customer did not leave a comment.

Mary T.
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Customer did not leave a comment.

Lisa C.
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Orlando was excellent! Professional and helpful! I recommend him all my friends. He is in Pacoima and was worth us driving to because he was so helpful! What I didn't like was the U-Haul service overall. I made reservations for a small trailer, the person who called me stated the day before my trip that they didn't have my trailer in stock and I could get a larger size trailer. Our campground would not let us have anything bigger. All he said was “sorry, it's on a first come first serve basis and we are all out”. What's the sense of making a reservation!!! The second lady called was pretty much asking if we wanted to larger size because other people wanted it. Finally after asking if there were other areas that would have a trailer we could haul, (they never offered to look at other places for us) found us a size that was comparable to what we could haul, but 35 miles away from us in Pacoima. Then on the return, We called to see if we could drop of the trailer off closer to our house, Anna... very snarky and you could tell she was annoyed that she had to do work, what she said was fine, it was all in her tone that was rude, allowed us to drop off closer to our home.

Cate M.
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I was helped by Daniel. He was kind, courteous and quick. Got me in and out in a flash and had answers to all of my questions. Everyone there said hello or good morning. Nice place, and nice staff.

Craig W.
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They were awesome. Greeted me & had me out quickly. Orlando was very professional

Victor R.
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Great customer service!!

Bruce B.
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All good. 2 thumbs up! ????

Carlos F. Q.
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Service was great and the rental equipment as well

Karen P.
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Orlando was a great guy to speak with. Very professional and j ows what he is doing.

jeff M.
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I was not sure the truck was going to make it to our house for the move... transmission seems to be slipping and has a hard time shifting from a lower gear to a higher gear. Also, there was some rubbing in the right front tire when turning left slightly... might be the CV joint going out... I looked but could not see anything wrong with it.

EDUARDO G.
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Customer did not leave a comment.

Mark Q.
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Customer did not leave a comment.

Melanie S.
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Awesome customer service! Very efficient.

Leroy G.
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Great service. Friendly staff, and knowledgeable. Positive first-time experience.

HELIO D.
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Customer did not leave a comment.

samuel ornel C.
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Customer did not leave a comment.

Philip E.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

Teresa C.
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Customer did not leave a comment.

KEVIN K.
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Customer did not leave a comment.

Roberto B.
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Customer did not leave a comment.

Julio H.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

LAURA R.
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The men working here were very polite and courteous. Thank you.

Alex E.
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Customer did not leave a comment.

Michael O.
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Folks there were very friendly and helpful

David L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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