Customer Reviews for Pacos Paints & Two Helpers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pacos Paints & Two Helpers

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John P. on

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Michael B. on

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Robert L. on

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Great service and equipment. I highly recommend these guys.

allison S. on

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The address is 9060 Red Branch Road, Columbia MD 21045 (not 9050) and it’s not Pacos Paints & Two Helpers, it’s a Uhaul location but maybe it goes by another name.

Artur Z. on

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GEORGE C. on

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Everything was excellent

Richard C. on

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Peter H. on

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Shawn M. on

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Daniel S. on

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John D. on

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james O. on

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Russell S. on

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Steven P. on

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William F. on

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The truck stunk like cigarettes, running the defroster I had to open the window to breathe. either better clean out or non-smoking vehicle option would make a better experience.

Martin K. on

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Patrick X. on

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Natasha L. on

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Have more location operate like this one.

Naga Venkata Sat N. on

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Good Service.

Stephanie S. on

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There is a UHaul rental agency that is closer to my house (meaning lower per-mile cost) but I will only go to Paco's Paints & Two Helpers because they are so professional and reliable. Have rented from them multiple times and never had a bad experience. My biggest complaint is that I don't care for the air fresheners they use in their trucks LOL.

Michael H. on

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Great service

Denzel M. on

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Carole B. on

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Vivek M. on

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very painless checkin process and the truck was Clean and had really low mileage-

Tom R. on

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Marcelo B. on

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Johnette W. on

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It wasn't explained to us to go online for returning afterhour instructions. So I was charged $85 on my card instead of $65. He was very misleading in his instructions and I don't appreciate it. Then he made up excuses as to why I was overcharged. Never again.

Robert P. on

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Ahmad A. on

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William H. on

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Thomas M. on

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Experience was great, attendant helped hook up trailer, very nice guy and helpful.

Peter R. on

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Robert R. on

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Wanda W. on

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Professional! knowledgeable and ready to help you, fast at getting you on your feet and on the road. I will always use their service and first to recommend to all my friends and family

gerlinde Y. on

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The rental agents were unfriendly and confusing.

Saad W. on

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Reserved a 26-ft truck but got a 20-ft upon check-in. Had to make an additional trip, costing time and money. No discount was given for additional hassle resulting therefrom. Also, the truck’s pull was below average.

Oydek A. on

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Natasha L. on

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In my opinion,This location has excellent customer service,And I don't see any needs for improvement.

Tenisha W. on

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Caitlin S. on

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The man who was helping me was extremely rude and unprofessional.

Ryan O. on

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I asked for a receipt to be email to me and they sent a receipt that had all $0.00 all over it. How am I supposed to use that for reimbursement from my company?

Douglas K. on

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Sean M. on

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The customer service rep was well prepared very courteous and extremely professional.

bob B. on

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ADEDEJI F. on

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Nothing. Service was impressive and staff were very friendly.

Yolanda M. on

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Ben D. on

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nguyen L. on

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Michael K. on

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Rosalind K. on

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ANTONIO A. on

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Excellent customer service

Andrew W. on

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Cristen O. on

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Tanisha J. on

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Michael B. on

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The only issue I had wasn't with the location, but with the website. I made the reservation a day early, and I was told I could have the truck from 8 am - 4 pm. The website confirmed this, but then later said I couldn't pick up the truck until 8:30.

Ellwood H. on

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Let customers know once reservations are made that you will be closing earlier than the posted times.

valencia J. on

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Roslyn K. on

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Peter D. on

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John C. on

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Went to pick up truck, man at counter was rude and acted like we were inconveniencing him. Never again

Dianne W. on

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My experience was awesome. The office guy who assisted me was great

Munib L. on

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Denise S. on

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Bryan L. on

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Excellent service.

pamela Q. on

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improve/update the computer system personnel were fantastic

mark E. on

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MICHAEL G. on

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Amy P. on

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The best uhual experience I have ever had!

Jim L. on

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Stuart R. on

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Nicholas B. on

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ROBERT T. on

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Very clean and great condition at a reasonable price

Katelynd B. on

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The Uhaul 24/7 app has also caused me an enormous amount of trouble and will now also cost me extra money. I will never use it again. We arrived at the Pacos Paint location and completed 90% of the truck return in the Uhaul 24/7 app. After successfully photographing the truck cab and inside the back of the truck to show they were clean, we went to the next screen in the app, where there were directions on how to lock the truck and presumably what to do with the key. However, before I had a chance to read more than 'lock the truck' (didn't even have enough time to read that thoroughly enough that I can be sure what it said), a window popped up asking if I'd like to review the app, and blocking my ability to see the key return directions. I selected 'maybe later,' assuming that would make the window go away, but it navigated me back to the app's home screen, and I had no way to get back to the directions because presumably that meant the return was completed. I had no idea what to do with the key- it was 10pm and dark in the parking lot, and no key return box was visible. I was afraid to leave the truck unlocked, not wanting it to be stolen, and as I had to go out of state first thing the next morning, I knew I wouldn't be able to come back and drop off the key. As there was no key return visible, and with no idea what else to do, I assumed that the correct action must be to lock the key in the truck, as I have been directed to do previously with a uhaul rental, and that the rental office must have another copy of it, or a skeleton key or somesuch. The next morning, an employee of the Pacos Paint location called me and immediately began berating me for locking the key in the truck. I apologized immediately, realizing that I had obviously made a mistake and feeling pretty awful about it, but he continued to yell at and berate me. The only solution, he said, was for me to pay for the truck to be unlocked. At first he mentioned that there was a fee for this, which made sense to me, and so I asked how much it would be, and he said that he wouldn't know until the locksmith arrived and he would have to send me the bill for it. This seemed strange to me because I would assume Uhaul has a fee in place for that sort of thing so that customers aren't charged varying rates for this mistake. At the end of the call, after I agreed to this for lack of another option and he yelled at me some more, he hung up on me. I attempted to call AAA to see if they could unlock it, but after being told that they don't open Uhauls, I called back to say that he would have to bill me for the locksmith, and he hung up on me again. In all, this was an unpleasant experience that was made exponentially worse by that Uhaul representative the next morning. I will never be using this Uhaul 24/7 service again, which is a shame because I'm going to need to rent a truck in the next couple of months, and it is theoretically a convenient concept. Never again.

Edward F. on

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Hannah L. on

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JESSE S. on

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phyllis A. on

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Vonetta K. on

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The representative was very personable and provided excellent customer service. Will use again when needed in the future.

Theresa T. on

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Paco on Red Branch Road, Columbia, MD, is currently over billing me. When I rented the truck the rate was $59.00 + 79miles @1.30 per mile = $161.00 (which cleared my account), now I look at my bank statement they are charging me additional $99 for the same service. I need someone to correct this error ASAP and not sent the $99 payment into my bank.

Elizabeth S. on

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The truck was not cleaned out -- there was dog hair, smell of dog and dirt and filth in the cabin. The truck didn't stop very easily -- it seemed that the brakes weren't responsive.

Rosalie T. on

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Laxmidhar M. on

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Everything excellent. Do not like confusing text msg sent to phone saying verify equipment thru phone or pay 20 Dollar charge for a convenience fee.

Micah James T. on

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This location was great, In person always is. The problem I had was with my original reservation at Fort Knox Self Storage 9597 Berger Rd, Columbia, MD 21046. I was there at 6:30am getting my reservation with the self service but after 3 selfies and a picture of my drivers license both front and back and a call to the 1800 number still had to go back at 8am to a different location. Don't understand why and they couldn't tell me either. If you're going to make this an option don't make it impossible and a waste of time to drive to pick up a truck that you can only look at and wish you could start the job earlier.

Michael O. on

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Every Time I had to rent something for out of state I only need it for a day, but you insist I pay for 5 days. I wish you were more flexible to customers needs instead of the almighty $

Elaine L. on

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RICHARD MAURICE S. on

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Always rent from this location..vans are always clean and reliable

Matthew M. on

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Wanda G. on

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Very friendly. The reservation, check-in and out process was good.

GREGORY B. on

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Nothing that I can think, the staff really helped w hooking up and then unhooking trailer when I was finished

Megan D. on

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Dondra D. on

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Yony L. on

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Tamara M. on

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Cy C. on

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Carlos and everyone are very professional and friendly. This was the second time I rented from them and should the need ever come around again I will certainly use Paco's. Thanks Carlos and team.

Alexander L. on

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Christopher C. on

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evelyn G. on

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Terry S. on

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Amanda O. on

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GUY H. on

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Nothing.