Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)

4,395 reviews

9050 Red Branch Rd #D   Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building)

(301) 854-0984

Location Hours

  • Monday - Wednesday:
    8 am - 6 pm
  • Thursday:
    8 am - 12:30 pm / 1:30 pm - 6 pm
  • Friday - Saturday:
    8 am - 6 pm
  • Sunday:
    9 am - 1 pm
Special Operating Hours
  • 9/27/2021: 8:00 am - 1:00 pm
  • 9/29/2021: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(301) 854-0984

9050 Red Branch Rd #D
Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building)

Services at this Location:

Location Hours

  • Monday - Wednesday:
    8 am - 6 pm
  • Thursday:
    8 am - 12:30 pm / 1:30 pm - 6 pm
  • Friday - Saturday:
    8 am - 6 pm
  • Sunday:
    9 am - 1 pm
Special Operating Hours
  • 9/27/2021: 8:00 am - 1:00 pm
  • 9/29/2021: 8:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mourad E. 
Rating:
5.0

Customer did not leave a comment.

HABTOM W. 
Rating:
5.0

Customer did not leave a comment.

WARREN W. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE P. 
Rating:
4.0

not knowledgeable enough to know about how your business is run, so I have no suggestions, … everything was great for what I required... thank you.

theodore S. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
4.0

Customer did not leave a comment.

Cherrel L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Subhankar B. 
Rating:
3.0

All good!

Randall N. 
Rating:
5.0

Customer did not leave a comment.

TODD R. 
Rating:
4.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Nice, friendly, helpful people. Painless rental.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
3.0

Customer did not leave a comment.

Lorena M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Toni W. 
Rating:
4.0

The van was clean as far as not having trash/debris but it smelled terrible, like horse urine or manure. I assume the person before us was transporting horses...? Otherwise a good experience

Mashel W. 
Rating:
5.0

Customer did not leave a comment.

Shane K. 
Rating:
3.0

A little tricky to find but just keep driving to the back corner of a little industrial park. The hitch made some serious banging every time I stopped. Not sure if the 2 inch ball was the correct size for the car hauler. Never did find out why or if the ball was too small for the trailer.

wayne K. 
Rating:
5.0

Customer did not leave a comment.

Sarbjit S. 
Rating:
5.0

Customer did not leave a comment.

TYLER J. 
Rating:
5.0

You changed my pickup location to a place about 20 miles away from one less than three. I would REALLY have appreciated more than a 30-minute notice of this, and one more active than a "your rental pickup is ready" notice. Something very specific like "YOUR PICKUP LOCATION HAS BEEN CHANGED!" would have been great. If not for the new location allowing me to return the trailer after hours, I'd have not been able to get my task done in a single day.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

ALSYLVIA P. 
Rating:
1.0

This placed charged for 284 extra miles on a 2 hour rental and refuses to admit the mistake. Stay away they are changing the odometers to add extra charges.

Charles O. 
Rating:
4.0

Customer did not leave a comment.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

My brother picked up for me and said it was smoothest compared to other rental locations. He was very impressed.

DAVID A. 
Rating:
2.0

The billing is horrible and to be told its our system and you have to wait until multiple pending hits to my account fall off is not acceptable.

Bartholomew B. 
Rating:
5.0

Customer did not leave a comment.

KARINA M. 
Rating:
1.0

Customer did not leave a comment.

Vannida P. 
Rating:
3.0

Long wait to pick up the vehicle.

KIA M. 
Rating:
5.0

Can't think of a thing.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
4.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

If you guys can put a sign in the front of the building that be awesome so we can find the store easier!! Thank you Carlos for great customer service!!!

AHMED C. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Make sure there are no warning lights on the dashboard. The TPMS light was on the entire time.

Daniel V. 
Rating:
3.0

The owner/manager was unpleasant on the phone many times when I called with questions. He was condescending, rude, and abrupt. He was ok in person when I picked up the van but his phone manners were unpleasant.

SARA K. 
Rating:
5.0

I've rented trailers from here multiple times and its been smooth transaction every time.

Aramis C. 
Rating:
5.0

The Uhaul representative at the location was very helpful and knowledgeable.

Martin M. 
Rating:
3.0

I found the location to provide good customer service, but I was disappointed in U-Haul in switching my pick-up and drop-off location. The switch caused me to have to return the truck after hours. I found the truck return process on your application to provide a poor user experience and to require too many photographs. Based upon my experience with U-Haul corporate, I will probably go back to renting from Hertz Penske.

James K. 
Rating:
5.0

Overall experience was great, fast and friendly

GERALD W. 
Rating:
4.0

Customer did not leave a comment.

Ayo S. 
Rating:
2.0

The person in charge was somewhat uncaring and didn't seem to be particularly about customer service.

STEVEN S. 
Rating:
2.0

I check ed out the vehicle with less than eighth of a tank with gas. I was told if I return it with quarter full I would get $27 credit. I ended up returning it with almost half full. However I only received $27 in credit. As I enquired further the gentleman said that he was unable to provide more credit for the extra gas. I should have received at least $40 (in addition to the $27) in credit at $3.19 per gallon of gas.

Mohammad A. 
Rating:
5.0

Excellent customer service and equipment us always clean and working. Thank you

Debra P. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Elena B. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Excellent service. Highly recommend to rent form them.

JAMES P. 
Rating:
5.0

Great customer service received!!!

CORINTHIA H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Friendly service

FREDY R. 
Rating:
5.0

I can't think of anything else. Great service, no hassle.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

Christal B. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

The Managers were excellent in manner and information. The only thing I can suggest to improve would be advising customers if a vehicle has any points to know. Our vehicle served our purposes just fine, automatic gears changes seemed loud.

catherine H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM S. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
1.0

I specifically asked to not have insurance and yet I was charged for it despite having to decline it multiple times. The amount of gallons of gas I was charged was also egregious. The needle was very much on full and they took liberties to call it 7/8 full.

Colin L. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
2.0

My truck was missing and took an hour and a half to find and then I still had to return it at the same time and pay full price even though I lost a good chunk of time since this location lost a truck.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

victor G. 
Rating:
5.0

Customer did not leave a comment.

Alissa F. 
Rating:
5.0

Customer did not leave a comment.

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

Anthony Q. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
4.0

Customer did not leave a comment.

Brandon D. 
Rating:
2.0

The truck had engine maintenance light on. The tread on rear tires was mostly worn off. Even in the pandemic, I don't think they disinfect the cabin. They should have brought the truck and should have had inspected along with me rather than giving me the keys and ask to go get it. The helping staff could have been more courteous. He was disrespectful when I inquired about hand breaks.

Manmohan S. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The worker in the front was very nice and helped me hook up the trailer. He was very helpful and deserves a raise.

Roberto M. 
Rating:
5.0

Customer did not leave a comment.

Shera G. 
Rating:
5.0

Customer did not leave a comment.

Shera G. 
Rating:
5.0

Customer did not leave a comment.

Bakr A. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

DIMPLE A. 
Rating:
5.0

stuff are super nice and friendly, the pickup and drop is easy and smooth as well.

Chongzhao W. 
Rating:
5.0

Soooo much better than the last location which was a gas station.

Thomas L. 
Rating:
5.0

Roberto was great and provided top notch customer service. I will visit this location next time I need a rental

Valentine S. 
Rating:
5.0

Customer did not leave a comment.

TERENCE C. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

The staff is friendly and well prepared when you arrive to pick-up your reservation. I was very pleased to see the facility and truck were very clean. I will definitely use this facility again and refer to others if I need to rent a truck again. Also, the costs are very reasonable.

angela H. 
Rating:
5.0

We've never had a problem with the service at Paco's. We definitely would recommend them if you need a U-Haul from this area.

ROBERT C. 
Rating:
5.0

Very pleased!

Dennis K. 
Rating:
4.0

Great operator. He is on top of things.

Edward S. 
Rating:
5.0

Can you offer an option to buy gas? Getting gas can be a hassle.

Rudolph P. 
Rating:
5.0

Customer did not leave a comment.

Shari R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

A+

Paul J. 
No reviews have been submitted for this location.

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