Bill was great. He gave me a couple of good tips on the truck that made it easier.
MARILYN K
Customer Reviews for Paiges Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had check engine light and wrench light lit up. Roadside assist told me not to drive it. Second truck also had check engine light on but I had movers waiting on me and I was paying them. The app wouldn't allow me upload photos for second truck. Overall an unpleasant experience.
Brandy YNot a thing, he was happy to receive that trailer. From my experience I learned that the 6 x 12 trailer is difficult to find.
CHRIS LSuper easy guy helping was super friendly and assisted me with finding the right adaptor for my vehicle Went above and beyond to support me
LANDON BEquipment Clean and Well Maintained Check in and out was a breeze Highly recommend
ROBERT KCleaner and more organized store. Truck had check engine light on even though it seemed to run fine
JOHN JPrompted service and knowledgeable about the trailer.
SAMUEL MExcellent customer service welll versed in uhaul products and equipment
PAIGE KAwesome experience
MATTHEW SLess dust , the outside of vehicles clean but inside dusty not good for allergies. Also to be kind and Courteous. I brought truck bk called ahead told them I was at the gas station. But Bill at The UHAL claims there was more gas needed and I asked to let me go bk up the street to the shell to put 5+ more gas because I don’t want it to cost me uhaual gas prices, Bill refuse took possession of my keys and took uhaual key off it told me too Bad and flew through the doors and locked me out, I called UHAL customer service on Bill and He came out side telling me to stop talking loud in front of his store. …Then threaten or and call the police ?? For what🥲 IT WAS A TERRIBLE EXPERIENCE EVER. THK You ., for allowing My input. Sincerely Roxanne Clark Pless.
ROXANNE CN/A
Daniel LPending open complaint about this rental
WILMA SFilthy, stinky interior of truck. Floors were covered in mud. Bald tires. This was the absolute worst experience I’ve ever had with U-HAUL. Walked in business and the owner Bill never said helllo or greeted us. We were a little late picking up and he said “ you almost lost the truck to someone else”. My husband apologized and he actually said “ I could care less, it doesn’t make me a difference. If someone else would have called five seconds ago I would have given it to them.” He never got off his lazy butt to come and inspect the truck upon leaving. When we returned my husband was waiting outside for him to inspect the truck and get the mileage and he just stood there and wouldn’t go out and check it. When asked why he said oh I have another customer coming soon. We weren’t even in our car and then he walked out to inspect it, He was a very rude man. I would never rent from this place again or recommend it to anyone.
ROY SI was given the wrong truck, it did not have a ramp. Why would I rent a truck if it did not have the ramp! No one was at the location at the time of pick up.
MOAMAR MVery friendly and helpful
MICHAEL TGet a nicer person. The guy was very rude. The windshield was already cracked when picked up but he blamed us. U-Haul are supposed to be able to return rental to any U-Haul and the guy charged us another $200 because didn't return to Boardman. If you rent from U-Haul, I would recommend finding another place to rent from.
GARRY HEquipment was not kept up to my standards, but was acceptable for my move.
JOSEPH DDon’t make a reservation more than 3 days ahead of your need.
BRADLEY ORear right-turn signal on trailer didn’t work.
JOHN EFast , Friendly and Convenient - Highly Recommend Paige's Deli
ROBERT KTruck worked well for my needs, and was reasonably priced.
CAROL GHorrible experience, rude service & poorly maintained vehicle. I would shut this place down. Owner did not explain drop off & was mad when I didn’t know they had a drop box.
DEXTER WThis is my second time using them. Both times were amazing… He went out of his way to work with me. I truly appreciate it!
SHANIQUA DCustomer service was awesome!
betsy mGood job . Friendly manager
WILLIAM SService was excellent , very quick checkout , and professional
ROBERT MBill was extremely helpful.
Deborah MGreat job, Very easy and great service.
CYNTHIA WThe gentleman was extremely friendly, he answered all of our questions and made the whole rental process very easy. We will definitely rent from him again..
Donna BThe employee who received my equipment was outstanding. It was a holiday weekend, and my assigned location was quite far away from my ultimate destination. After only a short call to find out if this new location was open, Bill, the employee at the new location, using only my phone number (since I had neglected to give my name or any other details) proactively discovered who I was and did the entire transfer of my account to his new location even prior to my arrival there. When I arrived, everything was ready and Bill quickly and efficiently checked in all of my equipment. The guy was an absolute customer service star!!!
ANTHONY SThank you for helping me out 🙏
JERRY MThe lady who took my original call suggested a smaller truck for me and it turned out that I actually needed the larger 20 Ft truck I originally requested. Now I have to move the remaining items in my vehicle. The gentleman at the U-Haul dealership more than made up for it though. He was very kind, knowledgeable and very pleasant. The recommended movers were awesome as well.
RACHEL DCustomer service was garbage. I was cussed out multiple times. My wife got called and cussed out several times. All because my dad got rushed to the hospital so I was unable to return the truck to the location by 3:30. The guy didn’t even answer the phone the whole day for me to extend reservation. Instead they waited until the day of to tell me it was hardlined to 3:30. Then they redlined the truck and told me they were going to tow it with my stuff in it. So no, my experience with this location was awful. I’ve used U-Haul many many times in the past as spare trucks for my construction company and I’ve never ever had an issue. But now, thanks to this location, I promise I will not be using U-Haul again. I would rather pay extra for a truck and extra price per mile fee to receive better customer service than to ever have to go through this crap again.
SHAWN KVery accommodating!
Theresa BThere was a random metal object short enough to where it was not visible in the center of the entrance area where you pull the trailers. It scratched my vehicle and I now need to pay to have it fixed. I’m never doing uhaul again
STEPHEN PExcellent experience, great customer service
MICHAEL Pnothing.... great experience!
Mia PThe man that helped me , was very knowledgeable and very friendly . Would recommend this location to anyone
ROBERT MThe best experience I have ever had renting a U-Haul. Immediately got my truck in the evening. Drop off seemed to be only two minutes. Effective and efficient. John Crooks
John CI got nothing. I've rented a trailer and car hauler in the past, but I've never felt more comfortable pulling out of location that I did here. This dude is awesome!
Devyn BVery helpful when letting me know of a picking up issue. Truck was perfect. Thank you!
Ralph PRepresentative was not a friendly guy to the point of almost arguing my commercial insurance would not cover the rental transport, when going outside to hook up he was smoking in my space. The equipment was not well serviced, my truck computer indicated almost everything was past due for service. I would not go back there.
RANDY IThe employee working at Paiges Deli was friendly, yet unprofessional. When giving instructions about my rental, he was eating and food was coming out of his mouth as he spoke. Additionally, the equipment (15 ft. truck) seemed to be in poor operating condition. The interior of the truck was extremely dusty and had a strong dirty odor to it. Furthermore, the wheel alignment was noticeably in need of correction and was difficult to drive.
Trevor CThere is no need to be rude when vehicles are returned because its raining. And I felt it was rude to refuse to accept a cash payment.
Debora MHighly recommend, she did a great job got me in and out.
Henry SIt took 30-45 mins to check out due to system input issues and having to re enter data. The system kept freezing up, while standing by the truck in the heat and sun. Check in is done 100% outside. Why?
Robert LBill was very nice and efficient and got me in and out quickly.
Lori The was fast and efficient.
Zusha CI LOVE this UHaul Location! Bill is always so professional & extremely helpful. He goes out of his way to make sure, I have always gotten a truck. I have rented from other locations but Stopped and only rent from Bill now ( 3 times now!) Equipment is up to date too! ***** A+++++
christine TEverything was great!!! Even when I couldn’t get the technical side, I called the number on the door and he helped me get moving. Thank you!!!
David CVery friendly , great location to rent from, very professional and prompt service
ROBERT MBill was very accommodating, thorough and explained everything to me making sure that I understood everything. Vehicles appear to be very well-maintained. U-Haul has Great equipment and Paige’s Deli (Bill) is a great place to rent from. Thank you! I will be back!
Scott MGreat Transaction - No Issues with Dealer or Equipment
Robert KGot a sandwich it was so good
Kelly K