The truck I used was horrible!!! Kept stalling and maintainer took forever to even come check it out. Don’t rent from this company go to a real UhAul
Amanda P
Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy off hours checkin/checkout
GARY TThank you for your kind service…
dixie wDrop off location reps are the best….. used this location to rent and drop off several times…. Always great customer service.
BRIAN PExtremely easy drop-off. Thank you!
JENNA BThe online check in process was very frustrating and time consuming. For example I retook my photo over 5 times before I was notified that I needed to take off my glasses. Not intuitive at all
Gary HYour people hooked up my vehicle to an auto transport trailer. They attached the rear chain to my axel and in the drive, that pressure from the chain bent my axel causing HUNDREDS in damage. I will be making sure you pay for ALL of the costs to fix my car YOU damaged.
SAMANTHA SMy truck was ready with the requested equipment, and in good condition.
Ronald SVery convenient location. Easy to pick up and return. Would definitely recommend it and use for future moves.
JEFFREY SGreat location and owner!
James HNothing! It was all great!
MARY SWorked great. Pre filled out information online, but some of it did not go through or show up upon arrival.
Brendan HGreat location. Easy to do business with.. Wonderful owner
James HGoing to check in through the app was a real pain. It kept freezing and I kept having to start over and restart the app.
JENNIFER BVery friendly and prompt service
CHRISTINE CFast easy rental!
PATRICIA WFood spill on side of seat
chad pThis is an excellent place to rent a truck. They are so helpful and friendly. I had to upgrade my truck and they took care of it with no issues at all. Next time I need a truck, I'm going right back to them.
Gavin FMan was very professional and welcoming. gave instructions where to park truck.
Suzanne LTruck needed windshield washer fluid. But otherwise everything else was good.
David Wgreat experience
Phillip VGreat service!
Kim ROur experience was amazing. We had o pick up the vehicle late due to a snow storm, then drop off after hours. They were very accommodating. I would recommend to anyone. Traci
Traci WGive instruction on how the fender folds down to be able to get in and out of their car when renting a full car trailer.
Dwain BVery professional and easy to work with.
Conner HExcellent Customer Service
Stephen FI would have given a great review overall until I got phone call from who I assume was the owner after I dropped the truck off. Without even saying hello, he began accusing me of not returning equipment I didn't even rent. He told me I had handtrucks and multi dozen pads that I didn't return (I only rented one hand truck, an appliance dolly, and 1/2 dozen pads - all of which were returned with the truck -folded and cleaned.) After a minute of me running through what I had paid for and returned, he relented. Not the greatest experience. Maybe confirm what customer has what before accusing them of something.
Holly VHeadlights barely worked. Turn signals didn't work. Thankfully I used the truck during mostly daylight hours. Wouldn't want to have to drive it on unlighted streets.
Michael GGood experience, easy process, friendly and helpful staff.
Krista MThe owner was very nice and polite.
STEPHEN RMy wife and I noted the vehicle was very clean and didn’t smell bad. Good experience.
ERIC MMake sure the correct lock is on the truck so it's easier for the customer to pick up and get a sign to let people know what store is the uhaul dealer
Andrew NVery good service and and not very expensive. Abraham is very helpful!
PATRICIA CThe truck was very clean, but the steering was way off making it feel unsafe to drive.
MICHAEL ZOverall Uhaul has taken a big step back. The equipment was dirty on the outside, relatively clean on the inside, the truck drove as though it needed to have maintenance performed on it. Our reservation was changed at the last minute to a new location and we were charged for the additional miles. The original price that we were quoted was at $.59 a mile and then we were charged $.69 a mile. feel like the entire process was absolutely miserable and a total scam from beginning to end. I will to never ever ever use U-Haul again.
Erik WVery helpful employee
Charles KThe 24/7 application is a complete disaster. I had to call CS both picking up and dropping off and wait times were over 30 minutes.. will never rent from uhaul again
Matt EPerson at pakmail was fine
Eugene DEverything is great. No improvement needed.
Wilford BFantastic rental! It was easy to set up online and the pick up and drop off was quick and easy. Thank you very much!
John BThe car had trouble starting. I wanted to explain this to the person who checked me out, but the store was closed in the middle of the day. The truck only had a quarter tank of gas, not convenient.
Shirley BAbraham was helpful and nice. The van was missing a windshield wiper. It was probably stolen and is not necessarily the fault of the location.
Jason AExcellent experience - very easy to use!
TIMOTHY MMy charges doubled for no reason or not a reason explained to me.
SPENCER EVery nice
Hong T