Customer Reviews for Pak N Post II

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak N Post II

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Douglas I. on

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I'll be back for sure.

Ella J. on

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Theresa J. on

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John W. on

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Russell H. on

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Scott R. on

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Charlotte B. on

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Frederick F. on

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David S. on

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TAMI L. on

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Nothing I am totally satisfied Thank you for your assistance

Alisa H. on

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Customer Service

Beverly B. on

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Very unhappy, service was fine, vehicle was ok nothing outstanding as far as clean. I had made sure vehicle was clean and you charged me $25.00. I will make sure I let people know what a scam you run. This is second time U haul screwed things up, so I will not be back and let people know about your operation, but you really don’t care.

Charity T. on

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Michael N. on

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Don H. on

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Jay S. on

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Jay S. on

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Forrest W. on

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Agent top notch- efficient and friendly

Bruno S. on

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Smell to cigarette

Michael M. on

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Kevin J. on

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Fred M. on

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Efficient and friendly service

BRAD A. on

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Ronald H. on

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Everything went as planned and agent (Jay) was very accommodating - Good Job...

Edward T. on

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Employee and/or owner of Pak n post II was great. Reservation details on phone upon callback (reservation manager?, Not Pak n post II) unclear failing to tell me I needed a second form of specific ID cost me three hours of my day and probably about 15 miles at 0.69 cents a mile. Also U-Haul prebilled my credit card on estimated millage at pickup, not droppoff causing an issue with my credit card due to unexpected charges that I thought would occur based on a actual mileage used after turning the truck in. 5/5 stars to pack n post II for spending the extra time to work with me, 2/5 stars for U-Haul callback for failing to deliver all the required rental information.

brian S. on

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JIM K. on

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Nothing

William C. on

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Patty F. on

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Wonderful nice accommodating location !!!

John L. on

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James M. on

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The owner/ operator went way over the top with the Guilt trip /unnecessary pressure sale of the insurance

Ken L. on

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Mark B. on

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Mary H. on

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Adam B. on

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Herbert D. on

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Our truck information was wrong and mixed up with someone else’s and we were overcharged...

Marlene G. on

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Truck I rented was a quarter tank empty, i filled up 37$ prior to actually using it. The truck cab was filthy, covered in dog hair. Then in addition filled truck back up again 27$ after my use. Gas total 64$. Then returning the equipment was informed of total cost being upward if 90$. Then was also informed broker would not have an accurate total because systems were down and if the broker tried to process it would look as if I rented two trucks. For the past two days other brokers from the same branch have contacting me leaving messages TELLING me "that if I don't come pick up my rental within the hour it will be given away"- I made no other reservations. Obviously you can understand my frustration. Incompetence and lack of professionalism is appalling. I have always selected uhual for all my moving needs, after this experience I will seriously consider other options first. After receiving my total bill was much more appreciative of charges, felt that was appropriate.

James F. on

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Ruben S. on

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Nothing needed keep up the good work

Maria P. on

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Gordon M. on

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Very satisfied with the service and would highly recommend. As a side note.... U Hauls location on International Drive in Daytona Beach is represented by an incompetent counter person. My original thought was to attempt to rent a vehicle at this location. On November 16 I inquired as to the availability of a vehicle for the following day. Person at the counter that would not be a problem. After 20 minutes of filling out the required paper work I inquired as to the time to pick up the vehicle. Counter person said he did not know, but they opened a 7:00 am. A complete waste of time on my part. I noted on my face book page to avoid this location.

Hien L. on

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U-Haul pick-up truck was clean and worked well. Filled the gas as it was received (took pics of the gas meter and odometer at return), yet still charged me over $8 for gas refill. Not thrilled about that...

ERIC B. on

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Shawn L. on

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Laura E. on

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I would like a copy of my invoice. I question the amount my CC was billed. There must have been $60.00 worth of taxes/surcharges/misc? Why isn't a copy attached to my account? The truck was dropped off after hours.

Joanne G. on

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No improvement needed, everything as always was great.

WILLIAM S. on

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Joanne G. on

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Easiest rental we ever had. We will definitely use this location again.

CJ J. on

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Very efficient. Helpful. Easy to access the pickup, etc. Thanks.

Alfredo M. on

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Garold H. on

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Buffet of food.

Johanna W. on

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The owner/counter person I dealt with was very helpful and professional. No improvements needed.

MARILYN W. on

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Always great customer service, and clean vehicles.

Susan P. on

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Ronald C. on

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phyllis H. on

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phyllis H. on

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James T. on

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Pat K. on

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It was quick and easy to pick up and easy-to-use and easy to drop off, what more could you ask. It was a great experience and a friendly employee. I will definitely use this location again!

Michael K. on

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Be honest with you it was the best your whole experience I've ever had he was there like it was promised if it was new and clean I drive a counter was great I was in and out couldn't have gone more smoothly thank you so much

Kenneth W. on

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George W. on

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Jeremy B. on

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CLEARLY explain insurance rates ... we were not explicitly told that the flat rate was $10/day, which caused confusion.

John K. on

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Everything was handled professionally and quickly. Good experience. Thank you.

Steven W. on

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My transaction could not have been smoother. Outstanding customer service.

William R. on

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Eric B. on

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LOUIS G. on

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Very friendly service

MIKE R. on

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Customer service was quick, and easy. GREAT!

Greg R. on

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EMMY H. on

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Can't think of a thing to improve…. My experience was awesome!

ANNA D. on

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Always a seamless, pleasant rental experience.

Robert L. on

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kim K. on

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DAWN P. on

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Ruth S. on

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A bigger sign on the door would be a big help.

Anna D. on

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phyllis H. on

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Fred R. on

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friendly, prompt and professional.

JAMES C. on

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I reserved pick up at 9:00 am no one showed up tell after 9:30, when I called U-Haul they told me they would give me 50.00 off, but never received any discount. It cost me $ to wait on late owner but he didn't care saying he makes very little from U-haul, if you're not happy go somewhere else.

phyllis H. on

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Mike M. on

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Anna D. on

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The pickup truck was brand new. Good gas mileage. Customer service is top notch at this location.

Robin F. on

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I was left a key that would not open the truck bed for me to easily haul heavy items in and out. Thus it was impossible for me to get large items in the truck. I would have had to lift them up and over. Impossible. I don't feel I should be charged at all.

Anna D. on

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The customer service at this location is excellent. I have no suggestions for improvement. Vehicle is well maintained.

DONNA R. on

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Everything was great!

Anna D. on

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Customer service was fantastic. Pickup truck was just the right size for my needs. Only one mile from home. Great experience.

ruth J. on

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Glenda M. on

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Very friendly, professional and accurate description of services. Equipment was of the highest standards.

Rachael R. on

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Everything was great. Fast and efficient. Thanks so much.

Mike B. on

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Dennis D. on

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This was my first time I had to rent a van and the process was flaulious.

Elaine D. on

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Ernest T. on

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Best - five stars

ANTJE H. on

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Your company is great! Young entrepreneur starting it up in the most professional and personable way. I am impressed and will recommend you to anyone in need for U-Haul and postal services. You are flexible, polite and simply great. Dealing with you was a pleasure; uncomplicated and honest. Having had my own business in the past- these are qualities that have become rare. Thank you for your trust and your service. Thank you Jay. I will be your future customer. All the best to you, sincerely, Antje Haynie and William Boston.