Customer Reviews for Pak Rat

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Rat

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Brandon P. on

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Very helpful and friendly staff.

JUSTIN C. on

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Duane W. on

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Scott W. on

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Be you ...thanks

Patricia P. on

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The wraps were very dusty. I tried to shake them out before folding them.

Rodney G. on

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Right side Marker Light on Fender was missing, made it a bit more difficult to see a night.

Mary N. on

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Brenda J. on

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Susan N. on

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Theresa A. on

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Clifton O. on

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Reserved truck online at a location 7 miles from home. Got there and they didn’t have a truck that size. They called haul. The closest place with a truck that size was 10 more miles away. Which would be fine but you charge by the mile.

Kristie G. on

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Customer service with the staff there made me feel very comfortable. The best service I have had from renting trucks from Uhaul

Dennis B. on

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Pablo S. on

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Austin D. on

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Martha P. on

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Agent explained things and it was a piece of cake. Glad we had this service. Plan to rent again very soon.

Thomas B. on

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It was difficult dropping off the van online. I don’t think my phone had the capability.

Patricia C. on

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I really liked being able to drop off even when the location was closed. Our reservation was at another location that closed so the corporate office directed us to this location. I never saw a person. They were closed when I got the vehicle and closed when I dropped it off. That was very convenient.

Connie Q. on

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Anthony G. on

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Curtis B. on

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The u-haul website listed another location as “closest”. I rush hour traffic, it took me some time to get there and was told they don’t take trailers drop offs. I explained the the website directed me to him and he said only “yeah, they need to fix that”. After fighting traffic for about 45 more minutes we found pac-rat, where they were very helpful and accomadating

Sebastian L. on

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When I picked up the van it took a long time since the system was down. Not a pal rat issue but a U-Haul issue. Get better developers! ??

Lauren H. on

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The rolling door on the unit would not close. It was extremely frustrating. The latch kept getting stuck on the roof. When you are moving on a hot weekend, fighting with your UHaul is not a fun thing to do. We love this location, but this truck was horrible -- plus it stank like cigarette smoke.

Derek B. on

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jose P. on

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Thx for everything very nice people and very helpful.

Husam I. on

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Gas consumers

Alan F. on

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Jeff B. on

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Paul L. on

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BILL D. on

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Jeff G. on

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Bethany G. on

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U-Haul needs to put a lot more effort into their customer service. It was one step away from abysmal. I reserved a truck via the website and t told me to use the 24/7 mobile pickup option. When I got to the location, the app would not complete the process and stayed stuck in “awaiting approval” for 30 minutes. We were forced to wait until an employee showed up, and the only thing they knew how to do was cancel the original reservation and start a new one. Problem solved? Yes, but hardly to satisfaction. We were an hour behind schedule and not once did the employee apologize or offer any type of discount for the massive inconvenience. Do NOT use Uhaul. Save yourself the aggravation and use anyone else.

Matt B. on

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Thomas S. on

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Elizabeth M. on

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We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless

MARGUERITE B. on

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Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!

Frank M. on

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Looking forward to doing business again

Neftali L. on

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Very friendly and helpful staff easy access

Nicole D. on

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The staff were always so helpful and respectful.

JAY R. on

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Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.

Zakiyyah W. on

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I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.

Martin M. on

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Great service and good guys to take care of my needs.

JUDY B. on

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The staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping