Customer Reviews for Pak Rat

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Rat

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STEPHANIE B. | Overall Experience |
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Customer did not leave a comment.

AMANDA C.
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MICHAEL L.
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Supreme Restaurant E. | Overall Experience |
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Frank S.
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DENISE A.
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Scherrie J. | Overall Experience |
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This is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...

BRENDA C. | Overall Experience |
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Very nice people to deal With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.

MINESH P.
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William M.
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1) This place was disgustingly dirty. I saw 2 cockroaches while in the lobby. 2) The person working the front desk incorrectly entered my information, making me spend 3 hours for check out. 3) The website 2x froze and reset as I was attempting to check out.

Donnamarie W. | Overall Experience |
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Great Facility to store your belongings securely

MATT K. | Overall Experience |
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I rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.

Kevin D.
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Fred S.
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Great experience. Nothing to nit pick.

Marjorie J.
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John C.
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Mary B.
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Jeffry N.
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John H.
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Kay C.
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DOUGLAS C.
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DaRon A.
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James C.
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JACOB L.
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CHERI H.
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Leslie D.
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Luther P.
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Yes, convenient. I was told they were going to stop offering trailers, though.

Jeffry N.
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RANDY W.
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DARRYL C.
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It was very upsetting that my initial rental location did not have the trailer I reserved and I was never notified until I showed up that morning. Fortunately they were helpful in finding one at a different location about 15 minutes away and the reservation was than changed.

James H.
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DAVID M.
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The left turn signal quit working. But, otherwise it was a smooth tow.

Billy M.
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rodney J.
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Did not see any room for improvement. Service was courteous.

GLENN S.
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JOHN P.
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GREGORY C.
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Super friendly

Jonathan P.
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Robert W.
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Robert M.
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Very friendly and helpful.

VINCENT DALE C.
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The lady working there was very helpful. She came out and helped me push back a car dolly into a spot manually.

KENDALL D.
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FAIKO C.
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Deron A.
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JEREMY G.
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mike G.
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Understand with Covid the distancing. However lady receiving return basically said, "Return? Leave key and will email a receipt". End of meeting. Rather brusk I think. Also the return site was changed 3 times.

Daniel M.
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difficulty with online app, took too long to get truck

Gregory H.
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James H.
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There are no needed improvements. Wonderful experience, start to finish!

Trina R.
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Thankful for this location having a 24/7 pick up/drop off using a mobile phone. Makes it easier for those working late and needing something outside of normal business hours.

yousif Y.
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Over charged . Bad customer service .

Jody S.
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Bill M.
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They were very polite and helpful.

Whitli P.
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Roger H.
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Why the hell would there not be a way for them to get “back in the system” after 5:30? If a place is open, they should be able to accept pickups and use uhaul systems. I hate uhaul. You are expensive, have iffy customer service, and are just annoying. My moving truck from Penske with better insurance cost less than this tiny trailer. You all suck. Cut your prices. That's what you can do. Over 200 for a trailer??? Give me a break. I only used you because I had to because no one else has trailers.

ronald F.
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All went well great customer service also

MARK C.
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The worst experience I ever had with U-Haul. The woman and her 5 year old daughter were worthless. If they are afraid of dying from the virus they need to not be in business!!! If this was the first time I used U-Haul I would never use it again! WE had to check everything in with our phone! Not exceptible !!! I will never check a truck in by phone again! I am doing their job for them. How about paying me for the inconvenience!!!

CHRIS P.
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The UHaul Covid 19 measures are absolutely horrible. However the personnel at Pack Rat are outstanding.

Lonnie Q.
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Managers of this site went above and beyond.

Austin R.
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Nothing at all very friendly staff straight forward process and would definitely do business with them again if I needed to

Deborah C.
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No matter how much gas I put in the truck she always charges me for gas

Daryl J.
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Folding blankets? Really? I was under impression that they were washed before any reuse. Ugh. Will use other blankets next time.

Matthew B.
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Great experience..highly recommend

stacy H.
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Only rent from Pak Rat. They have the BEST people at this location. Super nice and friendly. When I need another UHAUL to move, I will definitely be giving them my business again. Thank you for making my moving day a great one.

Russell C.
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ABDUL A.
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David W.
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Very friendly and easy drop off.

Charles H.
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Nice and helpful people. Thanks for your service.

Dwight L.
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Absolutely the best customer service

Timothy L.
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Peggy W.
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Austin D.
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George E.
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Dwight L.
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Excellent customer service. Very friendly service.Would recommend this location to everyone. Keep up with your great work. Thanks

Markus M.
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Na

Deborah P.
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I ask for a receipt but was not given one, I was told I am on the phone.

Dwight L.
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Sharee J.
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Jody S.
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Dawn M.
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Michael M.
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Very nice. Very friendly. All trucks in good appearance. Process took less than 10 minutes to pick-up and leave.

Johnny C.
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Very accommodating and knowledgeable on packing supplies and truck was clean and ready to go !

Thomas D.
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Great service

Greg W.
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Alberto N.
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Gracias

Erik K.
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lawrence G.
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The computer system needs up dates

Richard W.
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Brandon P.
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Very helpful and friendly staff.

JUSTIN C.
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Duane W.
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Scott W.
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Be you ...thanks

Patricia P.
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The wraps were very dusty. I tried to shake them out before folding them.

Rodney G.
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Right side Marker Light on Fender was missing, made it a bit more difficult to see a night.

Mary N.
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Brenda J.
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Susan N.
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Theresa A.
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Clifton O.
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Reserved truck online at a location 7 miles from home. Got there and they didn't have a truck that size. They called haul. The closest place with a truck that size was 10 more miles away. Which would be fine but you charge by the mile.

Kristie G.
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Customer service with the staff there made me feel very comfortable. The best service I have had from renting trucks from Uhaul

Dennis B.
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Pablo S.
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Austin D.
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Martha P.
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Agent explained things and it was a piece of cake. Glad we had this service. Plan to rent again very soon.

Thomas B.
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It was difficult dropping off the van online. I don't think my phone had the capability.

Patricia C.
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I really liked being able to drop off even when the location was closed. Our reservation was at another location that closed so the corporate office directed us to this location. I never saw a person. They were closed when I got the vehicle and closed when I dropped it off. That was very convenient.

Elizabeth M. | Overall Experience |
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We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless

MARGUERITE B. | Overall Experience |
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Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!

Frank M. | Overall Experience |
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Looking forward to doing business again

Neftali L. | Overall Experience |
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Very friendly and helpful staff easy access

Nicole D. | Overall Experience |
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The staff were always so helpful and respectful.

JAY R. | Overall Experience |
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Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.

Zakiyyah W. | Overall Experience |
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I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.

Martin M. | Overall Experience |
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Great service and good guys to take care of my needs.

JUDY B. | Overall Experience |
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The staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping

No reviews have been submitted for this location.

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