All is well with renting from Uhaul. Great service, clean vehicles, and great prices.
Cathondra E
Pak Rat
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chattanooga, TN 37421
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The equipment although clean upon first glance was not inspected or maintained apparently. My first rental was fine but my second truck that I returned yesterday had a significant leak/ water issue in the roof that ruined my sectional. I’m beyond upset about it as I wrapped and covered my items knowing that minor water might be a concern. This was no minor leak as it completely saturated my items with the couple of hours of rain. I hope this is repaired so another renter or family is not put in the same situation of losing furniture. The lady in the office was nice and my negative review is for the truck not the individual person.
Dustin GBack of truck was not clean. Location was out of furniture pads which I had pre-ordered. Truck had terrible vibrations and noise traveling down the road.
Bob BThis location, Pak Rat, is great! They were very helpful. However, my U-Haul truck rental experience was awful. I booked a 10’ truck three weeks before pick up online at the closest point to my house. Two days before pick up, I was told by corporate they didn’t have my 10’ truck and needed to send me to another location to pick up a 15’ truck. When I arrived to pick up the 15’, the second location did not have my truck and they had to locate another truck for me. The only one available was a 20’ truck a little further away. I agreed as long as my original booking price would be honored for the 10’ truck. We got to the third pick up location and noticed my reservation had increased the price $200. The lady at Pak Rat was very helpful! I showed her my original confirmation reservation with price and she did her best to make it right. While she was on hold with corporate trying to get it to work because the system wouldn’t allow her to honor my reservation price, she figured out how to do it on her own. In the end, it took us an hour to eventually get a truck.
DEREK PWhen I tell you U-Haul came THROUGH for me. I was unable to move into my new rental and had traveled from a different state. I needed to come back to my original state, but didn’t know the best option. Paul gave me 100 miles to get back to Chattanooga. I had to turn the Uhaul in the next day and get a storage. I felt heard and seen during a very unfortunate moment. The staff at Pat Rack in Chattanooga, Hixson U-Haul and Storage Chatt,Deloraha and Paul in customer service will be the reason I continue to use U-Haul. The employees at Pak Rat were a whole vibe and I felt like family the moment I walked. Beautiful beautiful people.
Tayla S