Customer Reviews for Pak Rat
(U-Haul Neighborhood Dealer)

755 reviews

7363 Lee Hwy   Chattanooga, TN 37421

(423) 296-9153

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 296-9153

7363 Lee Hwy
Chattanooga, TN 37421

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Your mileage cost seamed very high I wish it wa cheaper

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Yolonda M. 
Rating:
5.0

Gentleman at the front desk had an excellent attitude, provided feedback in how things could work better for the customers. I would definitely rate this as an excellent customer service place.

Jesus S. 
Rating:
5.0

Helpful employees!

Kenneth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth L. 
Rating:
5.0

Customer did not leave a comment.

DALE Z. 
Rating:
5.0

Very easy to check in and out. Friendly staff!

Hannah B. 
Rating:
5.0

Mike was WONDERFUL! He was so courteous and kind. He deserves recognition for the type of person he is and the way he treats his clients. Best service we've had in a long time!

virginia B. 
Rating:
5.0

Excellent service, great customer service, friendly and helpful

RUTH S. 
Rating:
2.0

A previous renter was an obvious smoker and the cab was not cleaned of cigarette ashes and butts so I doubt seriously it was sanitized.

Robert B. 
Rating:
1.0

the fact that a truck is at 2/3 of gas and then I put gas in the truck to get it back. then get a 6.38 fuel charge shows that your entire company is fraud. the way your company makes money is by a customer putting fuel back and then charging a fuel charge. I will be filing a complaint with the BBB over these fraudulent tactics. I will never rent anything from this company again. even if the customer puts gas in the uhaul give them a fuel charge to steal from customers. this company is absolutely 0 professional standards and filled with thieves.

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Mi Jung A. 
Rating:
5.0

Truck was dirty and first reservation was nightmare as I waited in front of after hours reservation place and tried to get U-Haul on the line for 1 hour and then finally got someone and they were able to get me to another location

Tim D. 
Rating:
5.0

Everything went great

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
2.0

Went barely 2 miles over my ESTIMATED mileage and was charged almost $30. Even returned an hour and a half early

SOPHIE A. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Supreme Restaurant E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

DENISE A. 
Rating:
5.0

This is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...

Scherrie J.  |  Overall Experience 
Rating:
5.0

Very nice people to deal With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.

BRENDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINESH P. 
Rating:
1.0

1) This place was disgustingly dirty. I saw 2 cockroaches while in the lobby. 2) The person working the front desk incorrectly entered my information, making me spend 3 hours for check out. 3) The website 2x froze and reset as I was attempting to check out.

William M. 
Rating:
5.0

Great Facility to store your belongings securely

Donnamarie W.  |  Overall Experience 
Rating:
5.0

I rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.

MATT K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Great experience. Nothing to nit pick.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Marjorie J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Kay C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

DaRon A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Customer did not leave a comment.

CHERI H. 
Rating:
3.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Yes, convenient. I was told they were going to stop offering trailers, though.

Luther P. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

It was very upsetting that my initial rental location did not have the trailer I reserved and I was never notified until I showed up that morning. Fortunately they were helpful in finding one at a different location about 15 minutes away and the reservation was than changed.

DARRYL C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

The left turn signal quit working. But, otherwise it was a smooth tow.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
4.0

Did not see any room for improvement. Service was courteous.

rodney J. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Super friendly

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very friendly and helpful.

Robert M. 
Rating:
5.0

The lady working there was very helpful. She came out and helped me push back a car dolly into a spot manually.

VINCENT DALE C. 
Rating:
5.0

Customer did not leave a comment.

KENDALL D. 
Rating:
5.0

Customer did not leave a comment.

FAIKO C. 
Rating:
4.0

Customer did not leave a comment.

Deron A. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
3.0

Understand with Covid the distancing. However lady receiving return basically said, "Return? Leave key and will email a receipt". End of meeting. Rather brusk I think. Also the return site was changed 3 times.

mike G. 
Rating:
3.0

difficulty with online app, took too long to get truck

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

There are no needed improvements. Wonderful experience, start to finish!

James H. 
Rating:
5.0

Thankful for this location having a 24/7 pick up/drop off using a mobile phone. Makes it easier for those working late and needing something outside of normal business hours.

Trina R. 
Rating:
2.0

Over charged . Bad customer service .

yousif Y. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
5.0

They were very polite and helpful.

Bill M. 
Rating:
3.0

Customer did not leave a comment.

Whitli P. 
Rating:
1.0

Why the hell would there not be a way for them to get “back in the system” after 5:30? If a place is open, they should be able to accept pickups and use uhaul systems. I hate uhaul. You are expensive, have iffy customer service, and are just annoying. My moving truck from Penske with better insurance cost less than this tiny trailer. You all suck. Cut your prices. That's what you can do. Over 200 for a trailer??? Give me a break. I only used you because I had to because no one else has trailers.

Roger H. 
Rating:
5.0

All went well great customer service also

ronald F. 
Rating:
1.0

The worst experience I ever had with U-Haul. The woman and her 5 year old daughter were worthless. If they are afraid of dying from the virus they need to not be in business!!! If this was the first time I used U-Haul I would never use it again! WE had to check everything in with our phone! Not exceptible !!! I will never check a truck in by phone again! I am doing their job for them. How about paying me for the inconvenience!!!

MARK C. 
Rating:
5.0

The UHaul Covid 19 measures are absolutely horrible. However the personnel at Pack Rat are outstanding.

CHRIS P. 
Rating:
5.0

Managers of this site went above and beyond.

Lonnie Q. 
Rating:
5.0

Nothing at all very friendly staff straight forward process and would definitely do business with them again if I needed to

Austin R. 
Rating:
3.0

No matter how much gas I put in the truck she always charges me for gas

Deborah C. 
Rating:
5.0

Folding blankets? Really? I was under impression that they were washed before any reuse. Ugh. Will use other blankets next time.

Daryl J. 
Rating:
5.0

Great experience..highly recommend

Matthew B. 
Rating:
5.0

Only rent from Pak Rat. They have the BEST people at this location. Super nice and friendly. When I need another UHAUL to move, I will definitely be giving them my business again. Thank you for making my moving day a great one.

stacy H. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

ABDUL A. 
Rating:
5.0

Very friendly and easy drop off.

David W. 
Rating:
5.0

Nice and helpful people. Thanks for your service.

Charles H. 
Rating:
5.0

Absolutely the best customer service

Dwight L. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Peggy W. 
Rating:
5.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Excellent customer service. Very friendly service.Would recommend this location to everyone. Keep up with your great work. Thanks

Dwight L. 
Rating:
5.0

Na

Markus M. 
Rating:
3.0

I ask for a receipt but was not given one, I was told I am on the phone.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Dwight L. 
Rating:
5.0

Customer did not leave a comment.

Sharee J. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Very nice. Very friendly. All trucks in good appearance. Process took less than 10 minutes to pick-up and leave.

Michael M. 
Rating:
5.0

Very accommodating and knowledgeable on packing supplies and truck was clean and ready to go !

Johnny C. 
Rating:
5.0

Great service

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Gracias

Alberto N. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

The computer system needs up dates

lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Very helpful and friendly staff.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
3.0

We learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Thank you for being so friendly and accommodating to us. It was a pleasure doing business with you!

MARGUERITE B.  |  Overall Experience 
Rating:
5.0

Looking forward to doing business again

Frank M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff easy access

Neftali L.  |  Overall Experience 
Rating:
5.0

The staff were always so helpful and respectful.

Nicole D.  |  Overall Experience 
Rating:
5.0

Had this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.

JAY R.  |  Overall Experience 
Rating:
3.0

I moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.

Zakiyyah W.  |  Overall Experience 
Rating:
5.0

Great service and good guys to take care of my needs.

Martin M.  |  Overall Experience 
No reviews have been submitted for this location.

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