I’ve been a long time customer here & will always continue to come back
BRENDA E
Customer Reviews for Pak Rat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't remember the names of the 2 people who helped me but they were both a class, I had zero issues, I would definitely recommend to a friend.
Wesley EExcellent service given by Jamie
JEFFREY PThe cargo area had a terrible smell to it. Almost like a wet dog and rotten food. Also, if locations know certain dolly's aren't available, that were part of the reservation, a heads up would be nice to be able to plan accordingly.
Kayli WMy experience with Pak Rat off Lee Highway was awesome. I was selling my house in Chattanooga and every time I stopped by for additional supplies they were so helpful, friendly and professional. The vehicles I rented were maintained and clean.
PATRICIA BJamie was very helpful in all aspects.
JEFFREY PBetter donate for drop off location and traffic flow.
JOHN MI rented the van from Pak Rat, but special thanks go to the clerk at Mighty Mini Storage on East Brainerd Rd. I was having a bad morning when I went there to rent a van; when Mighty Mini didn't have one, the clerk there quickly, courteously, and cheerfully found the one at Pak Rat through the U-Haul system. His actions and attitude were just what I needed.
GERARD VThe Gentleman was very nice and apologized that I was not able to finish my tasks even at the almost $200 charge .
MELISSA CTHIS GROUP WAS SO INVOLVED THE SECOND I WALKED THROUGH THE DOOR
SANFORD RThe truck was just the right size, it was very clean. The office was nice. The staff did a quick and easy job very professional. I would definitely be returning to this location.
MARK HThe staff were very pleasant and helpful.
Carolyn B | Overall ExperienceEverything works so smoothly. I don’t see any room for improvements.
MICHAEL PLocation was very convenient for me. Van was ready to go. Online check in was easy to navigate. The gentlemen at the office was very nice.
JOHN GLoved this location! The gentleman at the desk was pleasant and kind, and he helped us extend our rental for several hours when we needed more time. Extremely convenient location as well - only a mile or so away from my storage unit. I will definitely use this location again if I need another rental.
DEVON LEverything was great, thank y’all so much
ROGER SNo improvements - great location and easy process
KENNETH SBack of truck was dirty, unswept. Exterior needed deep clean wash. Cab was dirty. sticky residue on console. Lout air booming sound when going over 35 mph. Probably failed door or cab to chassis gaskets. Would be very uncomfortable for anything but local driving. We were thankful to get our local work done efficiently with this truck, but it needs serious attention soon.
ROBERT MProduce a second key to customer for lock out!!!!!
ALONZO BMike the wonderful manager on site, was kind, professional and provided excellent services. It was a blessing meeting him Dr. Rita Carr, John 3:16
RITA CVery friendly staff and took care of checking the truck in fast and easy!
Gina WGive them more milage? I didn't even have enough to get home, Then forced to take it way away to drop it off. Somebody evidently just gave me milage to the place where I dropped it off? Left out my address Completely? Why would I recommend this to anybody?
RYAN MI can’t think of one thing that would need improvement!! I rented so often from you guys and never ever a problem !! Thank you for being a great company
MONIKA HGot the job done. Reasonable Rates, and friendly, skilled service people.
JONATHAN WThe Van I rented was very dirty in the back and smelled like fertilizer. I called the location to swap out trucks and they told me they had nothing else available. I was on a time constraint so I had no choice but to use the van. I was told that the owner would be calling be but I never recieved a call. I put blankets down in the back and had to throw them away since they smelled so bad. I’ve rented from Uhaul before but never experienced this low level of service.
Michael HAll was great. Even your daughter was helpful.
Mack KDropped key in drop box. they were closed.
MURRAY MStaff was extremely nice. Location is ok, but the parking is really tight and hard to get out of. Front entrance is not handicap accessible
Misty RAll great.
Mike AGreat experience Great customer service
CONNIE IThe truck needed a tune up or servicing. It did not break down but definitely a great deal of hesitation with the idling. Other than that, the lady working at the desk was very helpful and had me on the road promptly. Thank you
Jay HNo complaints thank you for the efficiency and professionalism.
CHRISTEEN PGREAT experience. Went out of her way to help me get a truck as there was some confusion about the pick up location.
Michelle RCustomer service was extremely good
Anthony GJust the nicest lady that gets the job done as soon 🔜 as she gets there you should be glad to have such an honorable employee 🙏🏽
Ricky EGood
Tyrell WHad 13 miles until empty. Recieved $50 credit. Was told to just bring it back empty so I brought it back almost empty. $50 credit was removed. Called customer service and they stated that the credit was void due to not being returned with a quarter tank and I returned the truck with 1/8th a tank. This is contrary to the explanation that my bill would be credited for bringing the truck back with more fuel than I had started with. Customer service called the drop off location to dispute the fact that I dropped off the truck with more fuel than I picked it up with and said I would recieve a phone call but I never did. I didn't get the $50 credit for the inconvenience of having to immediately go to the has station and I was cheated out of a 1/8th tank of fuel, and it's a very large tank.
Benjamin LFast, Easy, and Professional service!!
Jacola WVery friendly people. Will definitely do business with them again
Gage HGreat and friendly customer service. Very thorough.
Brian LNo problems.
Carol TFully set up all pick up questions before you arrive. My phone would not acknowledge my location, because I had not allowed permission in advance. This delayed my pick up. Customer service was very polite on the phone helped me and extended my pick up time
Suzanne BGreat, quick, knowledgeable service!
Kathy RParking for Uhual vehicles and customers vehicles is a little tight. I really appreciated the owners kind and friendly attitude. Thanks for a great experience.
dennis gGreat customer service!
BRENDA MIdeal location, less than a mile from I-75. The lot was well lit, sercurity cameras all over the property. And ideal place to rent Uhaul trucks as well. Great storage facilities and moving equipment.
Patrick B | Overall ExperienceThanks for everything. Much appreciated. See you when I come to storage.
Sue HGreat customer service friendly and efficient.
Luckey CUnfortunately I don’t remember the Agent’s name but she was professional, helpful, friendly, very knowledgeable and courteous. We had a standing joke that every time I entered the building her phone would ring nonstop but even then she was pleasant, definitely the epitome of Great Customer Support! Thank you !!!
Florence ANothing. Jamie was excellent and a real pleasure to work with.
Wendell MYour U-Haul web page return site would not work last night. I change to allow location access and still. Tried multiple times to perform return on phone and laptop computer. Terrible process wasted close to an hour. Gave up
Philip GWe did not know, until we went to load up the truck from a storage in Georgia, that the back rear door was so hard to pull down.. my husband and I are 67 and 63. It took both of us, with everything in us to pull the door down to lock!!! We then had to unload at another storage, again having difficulty to close the rear !! I mentioned this to the lady in the office when I returned the truck, mentioning a discount of some sort to compensate for the problem we had!! She refused saying, she has mentioned this problem to the company, and no one has fixed! It was then, she put the truck out of order!! My husband and I feel we need to be compensated with something due to the place KNOWING the rear door was apparently broken!!
Wanda JThe lady that assisted us in getting the truck was very courteous and helpful. I would definitely use this location again.
Angela SGreat service!!!
Jason GThe truck is very old with lots of miles. It was hard to start and there is so much play in the steering system. It made it hard to stay in the lines for a better drive. It's probably ready to be retired. Gas milage was horrible...put more than I usually do when renting a uhaul. It's great to be able to have a truck to rent; but for a long haul I would not rent that truck. The staff were very helpful and kind and I appreciated that.
BRENDA KThank You !!!
Michael M | Overall ExperienceGreat price and area. The place had a fence all around and the gate was actually closed at all times unlike other places so we loved that. Staff was always really nice too.
Guadalupe O | Overall ExperienceWe had the unit for years. Only in the last year did the door become a problem. Other than that, everything was fine. The staff was friendly and always helpful.
CATHERINE A | Overall ExperienceGood place to store things. Staff friendly and nice to work with.
Carolyn S | Overall ExperienceThe staff are friendly and professional. I am glad I entrusted my items to there secured storage units. I would recommend them to anyone looking for a secure storage unit and friendly professional staff.
Quiana E | Overall ExperienceConvenient location.
NEVIN H | Overall ExperienceEveryone was good to work with. Over all good experience.
Tim R | Overall ExperienceThe employees were very helpful with anything I needed. I would recommend this facility.
BRAD P | Overall ExperienceHelpful employees!
Kenneth J | Overall ExperienceThis is a wonderful company an the people were very nice an friendly I will definitely keep them mind if I ever need them again...
Scherrie J | Overall ExperienceVery nice people to deal With. Only issue I would say is the drive in area needs to be fixed with more gravel. Big potholes.
BRENDA C | Overall ExperienceGreat Facility to store your belongings securely
Donnamarie W | Overall ExperienceI rented a 10x20 unit for almost 10 years here. The facility was always gated and well lit. There were employees on site always during business hours and often after. The management was always kind enough to allow me to temporarily park a vehicle in a vacant spot if needed. Management was friendly and easy to deal with. I would recommend this place to others as well as use again for storage needs.
MATT K | Overall ExperienceWe learned AFTERWARDS that even with onsite mgr & cameras they did NOT record nor see anyone cutting the lock and taking my stuff. "Sorry" doesn't replace my things or trust. Cameras alone are usless
Elizabeth M | Overall ExperienceThank you for being so friendly and accommodating to us. It was a pleasure doing business with you!
MARGUERITE B | Overall ExperienceLooking forward to doing business again
Frank M | Overall ExperienceVery friendly and helpful staff easy access
Neftali L | Overall ExperienceThe staff were always so helpful and respectful.
Nicole D | Overall ExperienceHad this unit for approximately 3 years, never had an issue with billing, getting into the unit and it always felt like our belongings were secure in this location. Staff is very courteous and nice.
JAY R | Overall ExperienceI moved into the Storage the first week of June 2018. I was given a Contract that was not Signed, or dated. The staff accused me of trying to live in the Storage unit; Ants in Unit.
Zakiyyah W | Overall ExperienceGreat service and good guys to take care of my needs.
Martin M | Overall ExperienceThe staff is wonderful, but the roads need repair and I'm sure all of this rain is not helping
JUDY B | Overall ExperienceVery nice and clean.
Privacy R | First ImpressionsThe man working in the office was very friendly the area was clean.
Privacy R | First ImpressionsArea was clean and attendant was very helpful.
Privacy R | First ImpressionsVery friendly people and was able to move in same day as making reservation.
Privacy R | First ImpressionsFriendly staff, great prices, convenient location. Everything was great!
Privacy R | First ImpressionsVery customer friendly. Opened the facility for me after business hours. I would recommend them to others.
Privacy R | First ImpressionsGood locatio, excellent service.
Privacy R | First ImpressionsPeople were friendly and helpful, but we did not use their services. We found a closer storage unit.
Privacy R | First ImpressionsThe manager was friendly and opened the unit for us. The facility was clean and easy to find.
Privacy R | First Impressions