Customer Reviews for Pakmail 028
(U-Haul Neighborhood Dealer)

116 reviews

2234 N Federal Hwy   Boca Raton, FL 33431
(Federal Hwy North Of Glades)

(561) 620-2535

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(561) 620-2535

2234 N Federal Hwy
Boca Raton, FL 33431
(Federal Hwy North Of Glades)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jenna C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Easy to rent. Did not realize it could all be done online, maybe make it clearer to do online to make pick up easier. Return online was FAST and EASY.

Joy M. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Everyone at this location was excellent! From the first contact, they were efficient and thorough. It was an absolute pleasure doing business with this team.

Margaret E. 
Rating:
5.0

Nothing.

Fredric L. 
Rating:
5.0

U-Haul was really nice. My movers were a no show and you did what you could to accommodate me. I was stuck with a truck and no movers so it helped. I am disabled and needed help. Returning the U-Haul was annoying because the online checkout had an issue with mileage. Maybe it was a glitch, I don't know. I had to repark the vehicle and pick it up at the location before getting the new movers. I'm sure the checkout experience was more harrowing after the whole moving help fiasco. Still, It should have been easier to drop it off. Luckily, the location was open, even though they were very busy.

Princess D. 
Rating:
5.0

Customer did not leave a comment.

MARC P. 
Rating:
1.0

I'm overcharged for the miles. I originally paid for 20 miles and then I did another 21 miles but I was charged for another 60 miles.

ALBERT A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Willy M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

Danny Q. 
Rating:
5.0

Customer did not leave a comment.

Marvin K. 
Rating:
4.0

The photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren't completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .

francesco S. 
Rating:
5.0

Very nice experience

DAVID A. 
Rating:
5.0

Yes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!

Dee O. 
Rating:
5.0

Customer did not leave a comment.

FRED R. 
Rating:
5.0

Took very long for approval

Binu M. 
Rating:
3.0

was not aware of mileage charge in addition to $19.99 charge, should have not used uhaul in retrospect

James M. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Staff was really nice, the process was very easy!

Gloria L. 
Rating:
5.0

Customer did not leave a comment.

Colven C. 
Rating:
5.0

Customer did not leave a comment.

Kiersten F. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Awesome customer service! Super friendly and helpful

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Stuart W. 
Rating:
5.0

Customer did not leave a comment.

paige T. 
Rating:
5.0

Customer did not leave a comment.

Katia C. 
Rating:
5.0

Great customer service

Gregory C. 
Rating:
4.0

No issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.

Jason B. 
Rating:
2.0

No air-conditioning and engine light came on.

Jeanne M. 
Rating:
5.0

Very fast and easy.

Evan L. 
Rating:
5.0

I'm a repeating client and am very happy with the service I have received.

Almir G. 
Rating:
5.0

I would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.

DOUGLAS P. 
Rating:
3.0

Customer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another location

Abdel A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Charged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1.19 - saying it's satirday rate ?? Truck old scratched and dirty.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

tim Q. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

This location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.

Jeremy V. 
Rating:
5.0

Little bit busy. More staff would be helpful

Laura W. 
Rating:
3.0

Increase number of vehicles.

Elier C. 
Rating:
5.0

Customer did not leave a comment.

Magda nino S. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Hans K. 
Rating:
5.0

Thank You!!

Debora D. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Anatoly A. 
Rating:
5.0

Rodrigo is very customer oriented and personable.

michael B. 
Rating:
5.0

It was perfect, great experience. Thank you!!!

Donna G. 
Rating:
5.0

Customer did not leave a comment.

olga N. 
Rating:
4.0

this store is so easy to accommodate the little moving additions that were not planned.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Service was quick and effective. Very easy to reserve online, easy pickup, love the after hours drop-off! Simple, efficient and affordable.

SHIRLEY C. 
Rating:
3.0

Customer did not leave a comment.

Guilherme F. 
Rating:
3.0

I was upset because when I went to the Uhaul web site, it gave me this location as the closest one to my zip code. However, I found out that there was a location 2 miles closer to my home and did not even get listed on the website. That location was on Dixie Highway.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Heshan R. 
Rating:
5.0

Your Internet site is terrible It took me a half an hour to rent the van , then it was impossible Pre-check in

Ken F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Briana K. 
Rating:
5.0

Customer did not leave a comment.

Briana K. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
3.0

Customer did not leave a comment.

florence F. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Excellent experience!

Jeffrey H. 
Rating:
5.0

NOTHING, EVERYTHING WAS EXCELLENT. PAKMAIL STAFF WENT BEYOND ANYTHING I EXPECTED. PERFECT, AND I DON'T SAY THAT VERY OFTEN. BECAUSE IT DOES NOT HAPPEN VERY OFTEN IN FLORIDA!!

wayne D. 
Rating:
5.0

Customer did not leave a comment.

Evan P. 
Rating:
4.0

Great service was delivered!

Elizabeth D. 
Rating:
4.0

Truck mechanically was in rough shape. This made me uneasy driving it on highway. The tank was half way full which made me worried will I make it to my new location. Trucks should be all the way filled not to put moving party into situation of needing to fill it up in the middle of the move.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Patricia I. 
Rating:
5.0

I have always been more than satisfied with the high level of service I have received at this location. I order the U-haul in need, go to this neighborhood location to pick it up and return it with no delay what so ever. The bilingual language abilities of both English & Spanish is also a wonderful asset. Keep up the great work and I will continue to preserve your presence in our community.

R Jennings M. 
Rating:
5.0

Customer did not leave a comment.

Candice R. 
Rating:
4.0

Nothing needs to be done!!

ELIZABETH D. 
Rating:
4.0

Back the trucks in so it's easier for the customer to pull out of the tight parking lot. Help the customer out to the truck with the pads/dollies. If someone reserves a dozen pads, don't try to trick them into taking 6.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
4.0

Both guys was very helpful

EULA M. 
Rating:
3.0

Make sure the initial person listens to your location and trieds to has a truck delivered closer to the customers locatio.

BONNIE W. 
Rating:
5.0

Best service in town.

GUY K. 
Rating:
4.0

Great service, but not enough matts on hand to cover furniture. Comment for Uhaul website. Price quoted on website included insurance requested, when I paid for truck price did not include insurance. Misrepresented price on website. Poor business practice.

SCOTT F. 
Rating:
5.0

Not much - I know I will come back when I need to rent again. Excellent experience renting from here.

kevin B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

NINA M. 
Rating:
4.0

Customer did not leave a comment.

Irving S. 
Rating:
3.0

Customer did not leave a comment.

Irving S. 
Rating:
5.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

Everything was great. The $.99 per mile is rather high good thing we only went 38 miles.

Charles F. 
Rating:
5.0

Everything was great! Staff and personnel were great.

patricia D. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

Customer did not leave a comment.

DARLENE A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Not much!

Elizabeth D. 
Rating:
4.0

get rid of the roaches in your trucks

Samir J. 
Rating:
3.0

Truck had a little water in it. Otherwise, everything was fine.

Sarah C. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
No reviews have been submitted for this location.

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