Customer Reviews for Pakmail 028

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pakmail 028

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Danny Q. on

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Marvin K. on

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francesco S. on

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The photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren’t completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .

DAVID A. on

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Very nice experience

Dee O. on

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Yes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!

FRED R. on

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Binu M. on

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Took very long for approval

James M. on

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was not aware of mileage charge in addition to $19.99 charge, should have not used uhaul in retrospect

Jose D. on

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Gloria L. on

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Staff was really nice, the process was very easy!

Colven C. on

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Kiersten F. on

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Robin M. on

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Nicole P. on

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Awesome customer service! Super friendly and helpful

Stuart W. on

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paige T. on

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Katia C. on

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Gregory C. on

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Great customer service

Jason B. on

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No issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.

Jeanne M. on

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No air-conditioning and engine light came on.

Evan L. on

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Very fast and easy.

Almir G. on

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I'm a repeating client and am very happy with the service I have received.

DOUGLAS P. on

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I would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.

Abdel A. on

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Customer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another location

John P. on

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Carol P. on

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Charged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1.19 - saying it’s satirday rate ?? Truck old scratched and dirty.

tim Q. on

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JONATHAN T. on

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Jeremy V. on

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This location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.

Laura W. on

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Little bit busy. More staff would be helpful

Elier C. on

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Increase number of vehicles.

Magda nino S. on

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Frank A. on

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Hans K. on

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Debora D. on

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Thank You!!

Mark M. on

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Anatoly A. on

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michael B. on

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Rodrigo is very customer oriented and personable.

Donna G. on

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It was perfect, great experience. Thank you!!!

olga N. on

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Elizabeth D. on

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this store is so easy to accommodate the little moving additions that were not planned.

Ken F. on

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SHIRLEY C. on

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Service was quick and effective. Very easy to reserve online, easy pickup, love the after hours drop-off! Simple, efficient and affordable.

Guilherme F. on

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Joseph M. on

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I was upset because when I went to the Uhaul web site, it gave me this location as the closest one to my zip code. However, I found out that there was a location 2 miles closer to my home and did not even get listed on the website. That location was on Dixie Highway.

Heshan R. on

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Ken F. on

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Your Internet site is terrible It took me a half an hour to rent the van , then it was impossible Pre-check in

Rebecca F. on

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Briana K. on

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Briana K. on

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LUIS D. on

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florence F. on

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Susan M. on

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Jeffrey H. on

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Excellent experience!

wayne D. on

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NOTHING, EVERYTHING WAS EXCELLENT. PAKMAIL STAFF WENT BEYOND ANYTHING I EXPECTED. PERFECT, AND I DON'T SAY THAT VERY OFTEN. BECAUSE IT DOES NOT HAPPEN VERY OFTEN IN FLORIDA!!

Evan P. on

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Elizabeth D. on

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Great service was delivered!

WILLIAM F. on

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Truck mechanically was in rough shape. This made me uneasy driving it on highway. The tank was half way full which made me worried will I make it to my new location. Trucks should be all the way filled not to put moving party into situation of needing to fill it up in the middle of the move.

Richard C. on

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Patricia I. on

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R Jennings M. on

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I have always been more than satisfied with the high level of service I have received at this location. I order the U-haul in need, go to this neighborhood location to pick it up and return it with no delay what so ever. The bilingual language abilities of both English & Spanish is also a wonderful asset. Keep up the great work and I will continue to preserve your presence in our community.

Candice R. on

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ELIZABETH D. on

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Nothing needs to be done!!

JONATHAN M. on

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Back the trucks in so it's easier for the customer to pull out of the tight parking lot. Help the customer out to the truck with the pads/dollies. If someone reserves a dozen pads, don't try to trick them into taking 6.

randy B. on

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EULA M. on

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Both guys was very helpful

BONNIE W. on

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Make sure the initial person listens to your location and trieds to has a truck delivered closer to the customers locatio.

GUY K. on

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Best service in town.

SCOTT F. on

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Great service, but not enough matts on hand to cover furniture. Comment for Uhaul website. Price quoted on website included insurance requested, when I paid for truck price did not include insurance. Misrepresented price on website. Poor business practice.

kevin B. on

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Not much - I know I will come back when I need to rent again. Excellent experience renting from here.

Robert H. on

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NINA M. on

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Irving S. on

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Irving S. on

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Peggy S. on

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Charles F. on

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Everything was great. The $.99 per mile is rather high good thing we only went 38 miles.

patricia D. on

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Everything was great! Staff and personnel were great.

Amy S. on

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DARLENE A. on

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David R. on

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Elizabeth D. on

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Not much!

Samir J. on

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get rid of the roaches in your trucks

Sarah C. on

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Truck had a little water in it. Otherwise, everything was fine.

Richard S. on

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Jose P. on

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Valasia D. on

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Eric R. on

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Friendly staff. Clean truck. Convenient location

Patricia S. on

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Next time please advise ahead that this location DOES NOT OFFER handcarts. I can't tell you what a pain in the butt it was to move my furniture without one.

TED H. on

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Great Service with the exact size vehicle I needed at a good price.

Leo N. on

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Kelsey T. on

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I reserved a dolly online and they had given it to another customer when I went to pick it up. The manager was very rude and unprofessional. He wanted me to return the key by sliiping it in between the crack in the door because he wouldn't be there. When I tried to return the key it wouldn't fit through the crack. So I left the uhaul there overnight and came back the next day to return the key. The manager tried to charge me another day because the key wasn't returned on time.

Mark W. on

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Not a thing. Every was great.

JEffrey J. on

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Penny N. on

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Alice R. on

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JEFFERY L. on

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STEVEN R. on

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DEENA T. on

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The truck was fairly clean but the cab section smelled bad. Also, we stopped at the gas station prior to returning the truck and we were still charged a $30 penalty fee plus $4.50 a gallon. When we complained, the store manager said we returned the truck at a gas level slightly lower than when we received it. I was charged $54 for gas! BS! I won't go there again!

michael F. on

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FRANK D. on

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This location saved me time, I'd like to thank Avelina for allowing me to drop off here instead of Pompano Beach.