Customer Reviews for Pakmail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pakmail

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Jose V. on

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So easy to pick up and drop off, pricing was exact that was given and estimated, definitely helped my moving process to go so smoothly.

Dwayne V. on

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Customer did not leave a comment.

Marilyn C. on

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I would appreciate a call reply experience.

Carlos H. on

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You’re on your own if you find the drop point.

Abdul H. on

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Uhaul sign is tiny. Need a bigger Advertisement could not locate the store that easily.

john W. on

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Easy app to schedule the U-Haul and the key drop box was convenient. The truck was easy to drive and pretty much clean besides the cup holders. We will use again and recommend to others.

Jessica M. on

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Edwin C. on

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Melissa S. on

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Luue T. on

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Make sure everything is always cleaned it. There was a can of Vienna sausages in the truck

kelsey L. on

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Michael B. on

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The front of the store was fine. The back of the store (where the key drop-off was located) was disgusting. This is not totally the fault of Pakmail (there are other businesses also). However, no customer should have to see / drive through that.

MARISOL T. on

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Customer did not leave a comment.

Nina C. on

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The website consistantly kicked me out in the middle of the pick up and drop off. It took 45 minutes for me to pick up...not the 5 minutes advertised. Additionally, the key box is not located close to where the truck is parked so I had to end up calling pakmail to get the key anyways.

Yiliana L. on

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Debby H. on

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Staff was very friendly and helpful. Thank you

Kelsey G. on

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Wayne M. on

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Darlene S. on

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Cornelius F. on

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MAKSIN T. on

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Charged for 2 days not 1

Jesus A. on

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I will never rent uhual again. Truck had a couple things in the back and I had to get a jump 3 times the guy at the location took 11 dollars off only. but it was a really big inconvenience for me having a truck with a bad battery very unpleasant

Stephen M. on

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They had none of the furniture pads I had reserved, and I was stuck taking the only dolly they had. The store didn't open on time and my whole move was delayed. I will at least say that the store representative was very nice and tried to accommodate despite the lack of materials.

Rick D. on

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The location was in a strip mall and was closed on Sunday.The truck was to be left behind the building, there was no information on this either at the front of building or from other dealers. This was a one way rental and luckily my daughter was able to finish drop off Monday

Olivia B. on

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Customer did not leave a comment.

Arthur T. on

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While online, I ordered 2 dozen furinuture pads, and a dolly......niether was available, nor even recorded on his computor. Also, the cost was far higher than I was quoted online.....$813 vrs. the $974 that I paid. Your online quotes are a gimmick I think, and I would not recommend U-Haul for anything ever again. I paid you your money, and I suppose that you can only smile at me, perhaps even laugh. Thanks for your great lieage, I appreciate it.

BILLY R. on

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Juan V. on

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Awesome customer service

glory R. on

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AHAMED A. on

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Rate quoted was $44 the rate with no difference as quoted was $73. Not cool

Paulino R. on

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Good price and better service

JASON J. on

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Customer did not leave a comment.

tim C. on

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personnel complained that I shouldn't have brought the uhaul to that location even though uhaul were the ones who suggested I take it there. very small location- didn't have enough room for another truck and definitely didn't have room for the dolly and blankets. He argued with me over the amount of gas. when I had left Maryland, Hewitts had marked half a tank with their yellow highlighter. when I went to start it up there was a little less than half. I marked their copy and my copy with initials stating that. when I got to orlando he insisted that hewitts mark was the only legitimate mark and I should have put more gas in the truck. He finally gave in when I pointed out my line with the initials for the second time. He said I should have been sent to the main moving and storage facility but once again it was uhaul that recommended this location. Will still use uhaul for further moves but not this location.

CHRISTOPHER D. on

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I have already called customer service and logged a complaint about this location and the service i received.

Jeremy W. on

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Worst experience to date using Uhaul. I'm tired of getting a phone call telling me to return the truck to a location uhaul feels is acceptable. PS. Orange Blossom Trail is now where near convenient to my home address. Your rental location are literally just for pick up according to these store owners. Ridiculous!

William M. on

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Morgan G. on

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SAMUEL H. on

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CAROL M. on

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Went thru terrible storms truck performed perfectly.

felipe M. on

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NINA S. on

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Very kind staff who went above and beyond duty to serve clients.

ROGER R. on

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Not much you guys cans donto improve the area. But the guy there makes everything so easy for me. Thank you guys

VANESSA G. on

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There was no one there at the time of drop-off.

Miguel A R. on

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BRIAN M. on

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william S. on

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the salesman was awesome the nicest person thank you uhaul

JOSE O. on

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Tina G. on

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This location was supposed to call me if a truck is available after I submitted a reservation with Uhaul. However, the person never called and I had to find out myself where to pick up the truck. The location itself is almost not to find as it is a Pakmail Station and there is no sign or sticker indicating that this is a Uhaul station. Had to call to find the location.

PHILLIP S. on

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No u-haul markings the uhaul gps/directions took me past store down to a circle a few streets and back. Nowhere to park. The owner made me back truck into parking stall which was not easily accessible. If I were uhaul I'd revoke the person's license. It is just a mail store and he is trying to get every piece of the pie.

EDWARD C. on

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Customer did not leave a comment.

ROBERTA M. on

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The over the phone type reservation folks CANCELLED MY RESERVATION about 3pm because I had scheduled for pick up at 5pm...Pakmail made sure the reservation was reinstated.

ANGEL A. on

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Service was awsome and truck was new

JOSE G. on

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there is absolutely no sign that says U-Haul on that store and I couldn't understand what the person was saying. The guy was not clear about where to park the truck he gave hand signals and when I came in the store he said that I had to park the truck behind the store.

PAUL L. on

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Employee at the store was extremely unfamiliar with the Pick-up process, even having to call someone to help process the payment. I was asked to complete the vehicle inspection paperwork and sign in all of the appropriate places because he didn't really know where I should sign. I was fearful of exposing myself to unwarranted financial risk with the Safe Move portion, but I needed that vehicle, so I couln't just walk away without it.

ANTONIO C. on

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DAVID A. on

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BRITTIANNA P. on

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HAVE THEM CALL AND CONFIRM YOUR RESERVATION, IF ITS A ONE WAY OR NOT. MAKE SURE THEY HAVE THE TRUCK THE CUSTOMER NEEDS! AND IF THEY DONT THEN SOMEONE SHOULD DRIVE THE TRUCK OVER, NOT MAKE THE CUSTOMER DRIVE ALL OVER TOWN! AND IF THE CUSTOMER IS NOT PLEASED YOU SHOULD OFFER SOME KIND OF DISCOUNT OR A DAMN COFFEE, NOT "I CANT DO ANYTHING ABOUT IT". BECAUSE THEY CANNN DO SOMETHING ABOUT IT!

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The drivers side of the seat was partially broken down to the point that while driving I was actually tilted with one hip about 6" higher than the other. I am a female and do not weigh a lot so I couldn't get the set to even out. It caused my back to spasm while driving the truck. This was the only truck available at this location so I could not exchange for another truck.