Customer Reviews for Palm Springs Mile Valero
(U-Haul Neighborhood Dealer)

1,208 reviews

5090 W 4th Ave   Hialeah, FL 33012

(305) 558-0871

Location Hours

  • Mon-Sun: 8:30 am - 4:30 pm
Special Operating Hours
  • 5/28/2022 - 6/30/2022: 8:15 am - 2:00 pm

Services at this Location:

Contact Us

(305) 558-0871

5090 W 4th Ave
Hialeah, FL 33012

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 4:30 pm
Special Operating Hours
  • 5/28/2022 - 6/30/2022: 8:15 am - 2:00 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Expensive

Venessa C. 
Rating:
5.0

Todo excelente lo recomiendo

Arley L. 
Rating:
5.0

Best service around!

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

JAIRO C. 
Rating:
5.0

Customer did not leave a comment.

Miyurkis W. 
Rating:
5.0

Continue to provide the best customer service around!

JEFFREY M. 
Rating:
5.0

Excelente servicio

JAIRO C. 
Rating:
5.0

Customer did not leave a comment.

WILKER P. 
Rating:
5.0

Customer did not leave a comment.

Ernesto F. 
Rating:
5.0

Customer did not leave a comment.

Yediydah I. 
Rating:
3.0

Service the vehicle better… i.e. update/change TPS tire sensors, check and fix dashboards lights - check engine light/temperature light/etc. Customer service personnel was good.

Julio F. 
Rating:
5.0

Customer did not leave a comment.

Efrain V. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

RUDY M. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Miguel was very helpful.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

Best service!

JEFFREY M. 
Rating:
5.0

Very Friendly & easy 2 Communicate!!!!

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Alexy J. 
Rating:
5.0

Very profesional & good & Nice Atentión

Jerry B. 
Rating:
5.0

Owner and assistant were amazing and extremely helpful. In a real time in need the owner extended a helping hand that was much needed. I'm grateful. David B

David B. 
Rating:
5.0

Customer did not leave a comment.

LAZARO D. 
Rating:
5.0

maybe the equipment could be a little cleaner

Maria Gerarda V. 
Rating:
2.0

The problem was not this location, they were ok! but I was supposed to pick it up in a different location and when I arrived nobody knew anything, call center, a disaster!! and after 3 different locations i could finally get a truck! THIS IS NO WAT I EXPECTED AT ALL!! As I had a confirmation number, a previous reservation, everything!!!

Graciela H. 
Rating:
5.0

Everything was excellent

yamila A. 
Rating:
5.0

The Staff were very good and very cooperative.

FRANCISCO D. 
Rating:
5.0

Best customer service! Friendly staff!

JEFFREY M. 
Rating:
5.0

All good and perfect

DANIEL M. 
Rating:
5.0

All good

jhony S. 
Rating:
1.0

I reserved for $19.99 , when I got there the person in charge said my reservation was all wrong and he needed to do again and charge me $100.00 for a 17' truck

LUIS H. 
Rating:
5.0

A+, Excellent experience

JULIO D. 
Rating:
5.0

All good

jhony S. 
Rating:
5.0

Miguel showed excellent customer service. Very pleased. Thank you.

KEN W. 
Rating:
5.0

Miguel was wonderful in accommodating our. We'll definitely return to this location.

Miguel H. 
Rating:
5.0

Customer did not leave a comment.

HERBERTO B. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

ISNEL A. 
Rating:
5.0

Always the best customer service. Courtesly and friendly. Highly recommended.

HERBERTO B. 
Rating:
5.0

Great 👍service

GILITO R. 
Rating:
5.0

This was my first time renting from this location and the experience was very good from the receptionist to the Manager. I would recommend them to any and everyone to use this location. Wonderful experience and thanks for your expertise.

MAUREEN R. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Miguel, was very friendly and helped me a-lot when trying to pick the right size rental truck.

ERNEST O. 
Rating:
5.0

Very Happy with efficiency and kindness of staff! Luis

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Pedro P. 
Rating:
5.0

Customer did not leave a comment.

ERICK C. 
Rating:
5.0

Nothing really

WILLIAM Z. 
Rating:
5.0

Was the good attendance and very good equipaments.

ALEJANDRO A. 
Rating:
4.0

Customer did not leave a comment.

SILVIA S. 
Rating:
5.0

Best location by far! Friendly and professional team. Very accommodating!

JEFFREY M. 
Rating:
1.0

Customer did not leave a comment.

Jose mario R. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO A. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO A. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO A. 
Rating:
5.0

Customer did not leave a comment.

SHANTI A. 
Rating:
2.0

They Charge me Extra because they said that i left the Truck Dirty when that's not true. I will never go to this location again.

Yunior C. 
Rating:
5.0

It would be nice if the vehicles were equipped with cruise control specially for the long trips.

OSIEL G. 
Rating:
1.0

I had the most horrible experience in this location. I started the process on the phone but i didn't see the truck in the lot. I entered the location to ask for the truck, as sometimes they are supposed to be but people didn't return timely; I entered and when I tried to ask a question, the gentleman behind the counter started with a horrible actitud raising his voice and very confrontational. All I wanted to say is that I started the process to check out, but he never let me finish my sentence. The man keeps with the actitudes and angry. Even the customer he was attending was in shock with his actitudes. I understand people have bad day, it happens to all of us, but he went beyond mistreating me and raising his voice. No customer should ever, never shall be treated that way. All I need was for him to let me ask the question to see if the truck was there or no. At the end I went outside and asked someone that works there too about the trucks, and I was told that the trucks are stored a block away. To go ahead and finish the process on the phone and go inside and he will give me the key to pick up the truck. See, it was simple; no necessary to be that rude, unprofessional and not customer oriented. I will continue to use Uhaul, but I will never return to that location. I have waited almost all day to think about this all over again and find an excuse to no provide this complaint, but I feel guilty of not doing it as next customer shall not be treated as trash like I was today. We are living difficult times, but no one shall be yelled, mistreated and feel like trash. I was trash to him. 9:00am today and already with that horrible attitude l. I hope the day went better for everybody else.

Alejandro G. 
Rating:
5.0

The manager was patient explaining the rental process

JUAN V. 
Rating:
5.0

great place to rent fast and efficient

Juan V. 
Rating:
1.0

The uhaul entire experience was a disaster thie uhaul dashboard fell apart on my kids leg. The oil indicator was on the truck wobbled charging port didn't work gas was empty just ewwww disgusting!! Even told the workers and told me to hit the manager who also didn't do anything!!!! Never AGAIN !!!!!!

LACOLE G. 
Rating:
5.0

Great location great service

Jose R. 
Rating:
5.0

Local super limpio y el senor Ernest super atento muy educado and rapido .

YOEL N. 
Rating:
5.0

Excellent service, speed, efficiency and good treatment with clients recommended 💯 one of the best services that this company has provided me

Jose E. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

TWA'NESHA I. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO D. 
Rating:
5.0

Miguel provided excellent customer service !!!

JOSE C. 
Rating:
5.0

Happy very good

ALFONSO D. 
Rating:
3.0

Though the place of business had closed, I was able to speak with the manager. They had left a message on my phone before I arrived.

RICARRDO S. 
Rating:
1.0

The Uhaul had an Airtag tracking my every move with the truck. Very unacceptable!! The vendor should be discontinued as a provider with Uhaul. Then he had the nerve to tell me that I should've parked the truck where I picked it up from which was a block and a half away. While the gps said to drop it off on the location I rented from

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN S. 
Rating:
5.0

Good

DIANDY R. 
Rating:
5.0

Customer did not leave a comment.

RAUL H. 
Rating:
5.0

Customer did not leave a comment.

RICARDO D. 
Rating:
5.0

Customer did not leave a comment.

HARRY G. 
Rating:
5.0

Customer did not leave a comment.

YUDEL M. 
Rating:
5.0

Customer did not leave a comment.

YUNEISY G. 
Rating:
5.0

Customer did not leave a comment.

FELIX S. 
Rating:
5.0

Im very happy tk you

SAMUEL C. 
Rating:
5.0

Excelente todo servicio camión gracias por el servicio y la atención que me brindaron Miami

Jose S. 
Rating:
5.0

Excelente service and treatment by the employees

RAUL O. 
Rating:
5.0

Customer did not leave a comment.

ESTEFANIA M. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Very professional and friendly staff

ALFREDO N. 
Rating:
1.0

it was the worse costumer service , the lady that it was on the counter treated my guys very rude, I will never go back to this location

DARWING Z. 
Rating:
5.0

The receptionist was very knowledgeable and nice. H

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

EDER B. 
Rating:
5.0

Great customer service

GILITO R. 
Rating:
5.0

Customer did not leave a comment.

OSMANY P. 
Rating:
5.0

Great service

ERICK P. 
Rating:
5.0

Everything excellent

JULIO G. 
Rating:
1.0

This was the absolute worst experience I've ever had with uhaul. I had a reservation made at a facility close to my house. I was called the night before and told that the truck I reserved was not available at the location - even though my reservation was made weeks ahead of time. I drove an extra 30 min to get the truck. When I arrived at the location, the truck I rented had a trailer on it. I tried to talk to the uhaul rep and she didn't speak english. Like not a word of english. I called the 800 number and after being on hold for 20 min, was told that I should remove the trailer and then get the keys. I proceeded to do that, and went back inside to get the keys. This truck didn't run. Then they had to give us a different truck. I didn't get the extra moving equipment that I paid for (moving dolly).This all took an hour then another 45 minutes for me to get home. I had movers scheduled that arrived long before I was back with the truck, so I paid moving people to sit around and wait for me all because of how unorganized your service was. I still haven't received the refund for my dolly and I've spent hours on the phone with different uhaul reps and still unable to resolve anything. I hope to never have to use your services ever again.

Daniel V.  |  First Impressions 
No reviews have been submitted for this location.

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