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Raudel P.
Customer Reviews for Palm Springs Mile Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is great!.friendly staff,great service. Definitely recommended
Raul V.Muy bueno y todo muy profesional Gracias.
MANUEL L.My rental process was quick
juan V.Miguel is very knowledgeable he help me through out the rental process
juan V.Karla the young lady is very courteous
Juan V.Super slow
regina M.Nothing, awesome customer service.
Abel D.very good service 5 star
ERNESTO R.Convenient to our use location, Very pleasant group to work with, great choice of units to use.
Donald R.Great attention and customer service!!!
Carlos G.The best rental uhaul tk you so much
Luis P.The owner was super friendly and helpful. I really appreciate all his help
SAUL A.Excelent
RODOLFO M.100% recomendados sobre todo la persona que me atendió el señor miguel muy atento estuvo pendiente de todo gracias 🙏🏾
Deivy H.Un buen servicio, y una atención especial, gracias mil gracias
Ramon V.Best customer service around!!! Miguel was awesome!
Brandon U.Thumbs up!
Armand D.Super helpfull and friendly.
LESTER C.Great service and very clean trucks
Davian H.Friendly staff
juan V.Thank you for the help
juan V.Good service
juan V.Never again! Staff is rude and un trained. Too busy eating snacks to help out and answer questions correctly, she says to park it “somewhere in the back†and then charges a fee for parking in the worng place. No receipt and time of drop off warning if any hidden charges will be applied. Claims of mess in vehicle. Claims of “bottles†to charge a cleaning fee.
Freddy S.Water leaked and wet all my furniture.
Kassandra A.That were very helpful
Margarita S.Realice la renta de un trailer 6x12 y el dÃa de la entrega me indicaron que parque ara el trailer en cualquier lugar fuera de el establecimiento y nadie fue a comprobar o asistirme o a (ni si quiera chequear) como habÃa entregado el trailer o donde lo habÃa parqueado. Una ves llegado a mi casa casi 30 min después una persona me llamo por teléfono diciendo que el trailer estaba mal parqueado y que tenÃa yo que regresar a cambiarlo de posición o Dino me cobrarÃa por extra por eso. Y lo más incómodo no fue ni si quiera eso sino en la forma y con la actitud que este señor habló.
Jose P.Miguel was extremely understanding about the delays related to delivering the truck and was in constant communication with me which was great.
Augusto M.Espectacular
LEONEL M.Trailer was in great condition. Staff was friendly and accommodating to my needs for pick up and drop off. Will definitely use again.
Orlando P.Satisfied customer
Juan V.Very helpful
Juan V.Good service
Juan V.The owner of the gas station which the U-Haul business is located inside was extremely rude. First I wasn't allowed to wait inside while they did my reservation he said it was his "policy" that while the girl who is working on the paperwork for my rental I have to wait in my car which was very odd. I was surprised by that and replied I mean it is a gas station why can't I just wait here there isn't anyone else in line he told me I have a choice whether to wait outside or go somewhere else that he does not care and that I have always have a choice to go rent somewhere else. It was awfully rude I am not the one to EVER leave a negative review on a business due to being a business owner myself and knowing the impact a review can have on a business but to be honest he deserves it because a client should not be treated that way and I was upset with myself for not leaving and really going somewhere else but I was already so late to my appointment that I had to take his rude behavior and swallow it HORRIBLE but never again will he get my business and I don't recommend anyone here.
Mario S.Very tight equipment parking area. Upon returning the trailer, had to leave in a space not so dangerous to park and the owner was rude and very unprofessional.
Carlos B.Personnel was extremely friendly and helpful. Went out of his way to help.
Patricia A.Miguel is very proffesional, courteous and helpful. He made the entire experience very easy and convenient. Highly recommend this location.
Wilfredo V.Not much to improve…I was very happy with my first time renting with you. The young lady in the office (gas station) is super helpful and friendly. She is also super knowledgeable about the business and she has a great sense of what good customer service means. The manager Miguel is also great. I would rent again.
LaToya D.Great customer service!!!
Tony G.This is a excellent place
Jose H.The vehicle was in great condition when I got it, clean and free from critters. The customer service provided by Miguel was top notch. Highly recommend this Uhaul dealer.
Lazaro Alberto H.I have a bill dispute that has not been answered.
Jose S.Gasolinera en construcción, no parqueo , falta personal de apoyo..
Gustavo G.Been here over five times and it's always a great service. Five stars across the board! Will deff return. Thank youuuu !!
Juan F.Location was easy to find. Associate went above and beyond in assisting me
Jude P.Nothing is just fine the way it is
Victor M.good service
juan V.will rent again in that location
juan V.Los carros son muy antiguos
Yusmel J.Communication
IVONNE G.Nada todo bien
Manuel F.Even though they are under construction, the personal was very professional.and helpful.
alain M.Manuel was excellent!
Alejandro R.The truck was completely soaked inside. Seats, dashboard, and floor wet from rain. A/C not working. Windshield wipers not working.
Arlene S.Good experience
Juan V.Karla was cery helpful
Juan V.They help me out explaining my options for my rebtal . Karla the young lady is always with a smile and very nice
Juan V.They where very helpful
juan V.This was the absolute worst experience I've ever had with uhaul. I had a reservation made at a facility close to my house. I was called the night before and told that the truck I reserved was not available at the location - even though my reservation was made weeks ahead of time. I drove an extra 30 min to get the truck. When I arrived at the location, the truck I rented had a trailer on it. I tried to talk to the uhaul rep and she didn't speak english. Like not a word of english. I called the 800 number and after being on hold for 20 min, was told that I should remove the trailer and then get the keys. I proceeded to do that, and went back inside to get the keys. This truck didn't run. Then they had to give us a different truck. I didn't get the extra moving equipment that I paid for (moving dolly).This all took an hour then another 45 minutes for me to get home. I had movers scheduled that arrived long before I was back with the truck, so I paid moving people to sit around and wait for me all because of how unorganized your service was. I still haven't received the refund for my dolly and I've spent hours on the phone with different uhaul reps and still unable to resolve anything. I hope to never have to use your services ever again.
Daniel V. | First Impressions