Customer Reviews for Palm Springs Mile Valero

Great customer service! Quick response and transactions! Friendly and helpful! Exceeds expectations!

Well I must say this guy at this location was excellent. He gave me food advise about handling the truck and trailer. What to look out for while driving. Hire more people like this.

Nothing it was excellent

My rental agent was very professional and helpful we all my moving needs. Thank you for the excellent service keep up the good work.

Nothing just keep doing an excellent job

Huge ripoff

Friendly and very helpful. Will surely come back again!

Regards. The young woman who attended me in the excellent office, however the Manager Miguel Cedron is a very rude person, he hooked my cell phone in a bad way. And just because I didn't hear him well. I had to file a lawsuit with the American Express because they charged me 2 times the amount and they are charging me $ 51.33 when he told me if I delivered the truck right there where I rented it and not in Naples where I moved, it cost me only $ 206.60. It's a shame because both myself and my family are clients of Uhaul and we have never had problems until now. Thank you.

Nothing , everything was great.

Maybe have the vehicle depot on the same site as the rental office and not down the street forcing the customer to drive over to pick up the vehicle

No improvement needed. The lady at the gas station was very friendly and courteous. Miguel was awesome helping me extend the reservation.

Take care about the Appointments Time, overall the ones made with days in advance. We waited for an hour after our Appointment Scheduled Time.

Nothing,the service is simply excellent

Excelente atención

The attendant is rude and did not help me with the system to report a dent in the truck, because I was not able to upload the photo

Truck in deficient conditions

This was the absolute worst experience I've ever had with uhaul. I had a reservation made at a facility close to my house. I was called the night before and told that the truck I reserved was not available at the location - even though my reservation was made weeks ahead of time. I drove an extra 30 min to get the truck. When I arrived at the location, the truck I rented had a trailer on it. I tried to talk to the uhaul rep and she didn't speak english. Like not a word of english. I called the 800 number and after being on hold for 20 min, was told that I should remove the trailer and then get the keys. I proceeded to do that, and went back inside to get the keys. This truck didn't run. Then they had to give us a different truck. I didn't get the extra moving equipment that I paid for (moving dolly).This all took an hour then another 45 minutes for me to get home. I had movers scheduled that arrived long before I was back with the truck, so I paid moving people to sit around and wait for me all because of how unorganized your service was. I still haven't received the refund for my dolly and I've spent hours on the phone with different uhaul reps and still unable to resolve anything. I hope to never have to use your services ever again.

Miguel was amazing! Highly recommend this location. Miguel was very professional and extremely helpful in getting me exactly what I needed and made the whole renting process extremely simple. Thank you so much and I will definitely be coming back to rent with Miguel at U Haul!

Friendly, helpful, easy transaction.

Better information on benefits in trailers

Great service !

Osmel was very attentive and made the process simple. Defenitely will rent from them in the future.

Mr. Miquel does not inspect the trucks when one delivers them and then collects things that are not real, people like that should not represent au haul, I cleaned my truck and he charged me $ 25.00 for cleaning that is not true, he is a thief and not boy to allow no one to rent more for a thief, thief,

Quick and easy process.

The best costumer services (miguel help me the best )

It was simply the customer service which made the experience incredible

Mike Valero's service was outstanding. He is on top of his business and went out of his way to serve us. His staff is courteous and professional. I would highly recommend this location to anyone looking for truck rental.

free coffee while we wait for keys ¯\_(ツ)_/¯

I am very satisfied with the customer service I received on 9/22/2020 from Miguel. Great attitude! Miguel was very Knowledgeable and willing to help. I am pleased with the patience he had and I will definitely come back to do more business in the future in that location!

Prompt courteous service, easy to find location.

Try to offer at least 5 miles free included when renting of a one of your U-Haul .

Nothing. The service from this location is excellent. Miguel is a phenomenal employee and U-Haul is lucky to have him!

The manager was very rude to my husband and myself. The employee had the manager in speakerphone. Mana just about refused to give us our Military Discount, which we definitely deserve. Will Never use that facility again.

Muy buena atención y excelente servicio muchas gracias

Miguel was GREAT !!!

Excelent

Miguel was excellent

Awesome customer service Miguel makes you feel as if you are family All Uhaul stores should strive to be like him

Excellent customer service from Miguel

No improvements everything went smooth and clean !

The best and excellent service .

Everything was good, nothing to comment.

I was charged for a barely any wooden flakes on the truck bed. Maybe you should advise to bring a broom on the next rental, or get charged a fee. Unreal.

Amazing staff , very nice and helpful.

Young lady eating food and handling my ID and credit card and talking with food in her mouth. Then you have to drive down the street to pick up the rental and drive it back to that location and come back to the gas station to return the key, that's too much back and forth.

The location provided for the return was not correct. I was then given a different location, then a third.

Uhaul system was running too slow and generation of the contract and processing of the credit-card charge, which had to be done manually was EXTREMELY too time consuming.

Todo fuel elements. Una agencies you un trato may bueno. Definitivamente recommends este lugar.

Hay que llevarles el tanque y en el lugar tiene gasolinera y está demasiado cara son unos ladrones en el alquiler y en la gasolina demasiado descarados

Not a thing.