Thank u
GWENDOLYN A
Customer Reviews for Palomar Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to wait 30 minutes to get the truck. I did an online reservation and it was alot of technical difficulties. I was also charged additional charges not on my final receipt. I am not satisfied.
GABRIEL OTrucks were parked in a back road behind the gas station and in a spot with reduced space. We had to move the truck to be able to take pictures.
Paul JThe van only had some electrical issues where the radio shut off completely. They need to fix it.
Ariana Hthe girl on the counter, she needs little more CS skills, like let's speak up and talk slowly and clear! and the guy who received the cargo back (drop off) also needs service skills, he wasn't busy at the moment, and he asked me that he will check the odometer miles to have my final charge, but he wasn't busy at that moment!! So far I haven't received the final charge on my card, I didn't argue so I just left !
RAMIRO PGreat customer service they help me with all my need and help with problems
ROBERTO BStaff was great!
Brent AA Dishonest Service and a Frustrating Experience This was, without a doubt, the worst rental experience I’ve ever had. My reservation stated that I was supposed to pick up the truck at “Premium Services” at 1064 Broadway, Chula Vista, CA 91911. I walked there to pick it up, only to be told that I had to go to another location at Valero gas station on Palomar, approximately 2 miles away on foot. They made me waste my time and effort with no consideration. To make matters worse, when I arrived, they tried to charge me an extra fee for a “late pickup”, even though the delay was entirely their fault. I decided to return the truck the night before my scheduled 9:00 AM drop-off time to avoid any issues. However, instead of simply checking it in, they tried to charge me an extra $30 for returning it “too early”, which makes absolutely no sense. The truck they gave me had only 3/4 of a tank of gas, even though my contract stated it should have been full. Yet, when I returned it with the same amount of fuel it had when I received it, they charged me an additional $36, claiming I didn’t return it “full”. I even showed them photos of the mileage and fuel level before and after, and they assured me that I would receive a refund within 5 minutes. It has now been over 4 hours, and I’m still waiting. On top of that, the truck’s mechanical condition was terrible: it pulled to the right and the doors didn’t close properly, making it a safety hazard. The staff was rude, unhelpful, and completely unprofessional. Moving is already a stressful process, and this place made it even worse with its disorganization, unfair charges, and poorly maintained vehicles. I would not recommend this place to anyone looking for a reliable and honest rental.
LUIS GI used U-Haul to move and it worked perfectly.. Truck inside was decent. Its not gonna be brand new but it was good... No complaints. Dolly were sturdy. Ethan was the best.
JAIME VEverything was excellent
JULIO OThe truck smell like cigarettes and couldn't even see out of the windshield it was dirty from the inside and it was dirty inside the truck as well
MEGAN CVery nice people, made it easy to pick up the truck and they were super nice and helpful.
MICHELLE HAll was good .
KENNITH HLa renta de este vehículo fue con el propósito de asistir a una cita para retirar un sofá a 30 millas de el punto de recogida. No tengo nada malo que acotar sobre esta locación pero si acerca de la anterior ubicada en 1300 wilson avenue, la hora de recogida era para las 3:30 pm ya que mi cita era a las 4:30 PM. Una vez llegué allí simplemente me dijeron que no tenían nada para entregarme porque la unidad que tenía asignada la tenía otro cliente, y literalmente no había otra forma de resolver salvo ubicar el truck en otra locación. Lo cual hicieron sin ningún problema para ser honesto pero me hizo perder tiempo y perder dinero ya que no pude llegar a tiempo a la cita por el atraso presentado.
Yeison RN/A
JOSE ATires were warn out
joshua cremove the automatic 200 mile deposit.
Cheryl MTruck was old and smelled a lot like gas, did not have a lot of power. And it was almost empty when I picked it up. It took too long to check out. I prefer the one on main and 4th.
JULIO VNo hay
JOSE MGood
ADOLFO RAmazing customer service here!
Ethan LFriendly staff App is easy to use and saves a lot time Nice clean vehicle
OSCAR PVan needed to be washed, low wiper fluid light was on. Mileage should have been zeroed out.
Amy SThe truck broke down on the freeway. Took an hour for the Uhaul mechanic to arrive, then he could not fix the problem. We had to wait 2 more hours for the town truck to arrive and then pay an uber to drive us over an hour back to our base location. It was a horrible experience and I still got charged for the rental.
ESTEBAN BDon't charge customer for gasoline not used.
HENRY MThe manager the tall white dude one I forgot his name is awesome 👏 great customer Service enjoy renting here due to my experience renting from him.
RICHARD SGreat Customer Service They found me a perfect solution for my truck rental and made it happen!! Marco helped me alot to find a time and truck!!
MAUREEN HNothing
JERRY SFully clean the van, it was dirty when I pick it up from driver side to the back. When talking to U-Haul customer service they didn’t mention a deposit of $200+. Customer service here was A1! Thank you for the van!
GIOVANNI SAs there are always room for improvement, but at this time I do not see any areas of improvement at the Palomar Valero location. The pick-up and return hours are very convenient for me and the fact that there is a rental available even when l may have forgotten to reserve one is definitely a plus. I am a frequent customer monthly and satisfied with the U-Haul rental and service.
BENNIE Smy only concern is that, the cashier told me that my receipt will be sent to me in 15 minutes. it took one hour!
ALFRED MThe app check-in/check-out process is a bit cumbersome. If it could be simplified, that would be helpful.
Byron BThe truck was not clean, not swept out, you should spray for insects from other movers using the truck prior. Customer service was good from this location. Overall, would I use U-Haul, if at all possible, NO! bad experiences with U-Haul in the past, they just happen to be the only one at this time that had a truck available to use in my location.
ALBERT MFast and friendly service
PAUL AHighly recommend this location and will refer more people to this location
JON GThe. Trucks I viewed and drove were dirty in need of a wash. The transmission didn't shift gears smoothly at times appeared to be stuck in gear too long before shifting. I gave an above average score because the convenient availability for pickup was 10 pm. I picked up at 8:45 pm.
Scott STruck had 125,000 miles on it but surprisingly still ran very well. Truck was dirty both inside and out. it did the job.
DAVID OThe employees we're friendly and efficient
felipe PMy recent experience with U-Haul was extremely disappointing. Not only was my reservation messed up, but I was also inconvenienced by having to go to a different location. To make matters worse, the customer service I received was incredibly rude and unhelpful and her name is Ale. Moving is already a stressful experience, and this only added unnecessary frustration to the process. I hope U-Haul can improve its customer service and reservation systems to prevent others from going through similar issues in the future
CATALINO GFirst location did not have my uhaul at time needed ( called customer service and agent was not helpful as I am due a reimbursement of $50 as stated if uhaul was not present at time, said someone will contact me in 3 days?) Had to go to another location and when I went inside uhaul it smelled like a homeless person lived in it and it had a sticky floor, dirty interior and exterior. Was unable to inform on app the condition of uhaul when entered. The worst experience with uhaul so far
JUNIOR OThe staff were so helpful they went out of their way to accommodate!
MANUEA GGood customer service Keep doing Same service
Francisco SEverything was perfect thank you!
Martin MThe customer service experience was horrid. The girl who was supposed to help us with the transaction was extremely rude for no reason. She was unprofessional rude and hostile. After wasting my time by giving me the wrong keys for the truck, she never mentioned I couldn't leave my car on the premises. She aggressively called my phone telling me I had 10 minutes to get back to the rental place or that she would tow my car. I was already mid getting the items I needed to transport and had to drop everything to prevent my car from being towed. She rudely just said, " you have 10 minutes or else I'll get it towed". I didn't even have the car for an hour and felt threatened by her hostile behavior. She hung up twice on me. After I came and spoke with manager about the situation he just said," she said you were tjdeand hung up on her". Not only does she have horrible costumer service skills but also lied about the situation to her manager. I cannot express the level of disappointment I felt by this experience. I will call tomorrow to hope to hear from the manager in regards to this behavior. I have rented from this location before and will make it appont to NEVER come back to that kind of disrespectful and vile behavior.
Leo Lbest location I came across. staff is very friendly and accommodating. even with last minute. highly recommend over other locations.
JONATHAN MNothing crazy just dusty & needed a vacuum and air freshener I would recommend pros but bros Mobile detailing for fleet jobs on cleaning your vans they have great prices for businesses.
Adrian BFirst of all Uhual had a really bad smell. Second it was so dirty you can’t see through the side or front windows.
lorena hThe first clerk I dealt with was great, amicable, efficient. But the one yesterday was curt, unfriendly, almost nasty.
EDGARDO MThe truck I rented was filthy & dusty. The steering wheel was very grimey and dusty. It got my hands pretty dirty. That should never happen : / I used the truck for moving plus I picked up & brought home my friend who was helping me. She lives roughly 10 miles away. I haven't seen the total bill yet but I'm sure it's gonna be a couple or even several hundred. Uhaul should give it's customers a discount for common usages of their trucks. Why not? Instead they just charge everyone an arm & a leg
patricia aSamantha is very nice super service
LIVIER SThe location was closed at the time we went to pick up our reservation And they don’t had the truck We went to another location and they don’t give us the 50 dls credit supposed they should give us and we call the customer services they just make us wait till they hang the phone after 20 mns waiting
Rogelia OThey charge me extra for no reason, I was supposed to be 100 but they charged me 50 extra
arturo fNothing very painless quick
George SMuy buen servicio y atención Todo fue perfecto.. Gracias.
Martha TEverything was great. It was easy to pick up and drop off. The staff was also friendly and informative.
Shannon MIs ok yes clean your trucks inside outside the other things is excellent service is recommendation thanks
carlos gEthan is very helpful, knowledgeable and has always provided me with excellent customer service.
Todd CQuick, & simple
Oralia OYes cleaned... sm what though needed sweeping
Elvira R