Customer Reviews for Palomar Valero
(U-Haul Neighborhood Dealer)

704 reviews

873 Palomar St   Chula Vista, CA 91911

(619) 491-0817

Location Hours

  • Mon-Sun: 8 am - 11 pm

Services at this Location:

Contact Us

(619) 491-0817

873 Palomar St
Chula Vista, CA 91911

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 11 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The owner of the gas station mean

moices P. 
Rating:
1.0

Not renting out faulty equipment for a start. This trip has cost me a very precious, irreplaceable family heirloom.

Apryl B. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

guillermo C. 
Rating:
5.0

Just double check the vehicles. They did have some food and empty bottles in it but they were very apologetic and truly seem concerned about it. Overall good and quick

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nelson S. 
Rating:
5.0

Customer did not leave a comment.

Ubaldo P. 
Rating:
1.0

I would never go here again! It was so unprofessional and unorganized. The first van they gave me it had a check engine light on and the van did not start. If you are giving someone a van you would check the vehicle before had instead of giving someone the keys as well as park it across the street that's inconsiderate! I here looking for a Van in the gas station b/c that's what the app said just for it to be across the street. That is dangerous, while im looking for the vehicle a man named Andrew who works there was yelling telling me I can't park my car there which I already knew. I was just looking for the van I reserved since it said It was within the location but it wasn't. I told the guy the van did not work and he checked and stayed in there for 10 mins trying to get it to start when they could have just gotten me another van right away. Then the same guy was standing there in front of the gas station like he is a drug dealer or something. Why are you watching a gas station?? I come back and I'm parking the van, Andrew yells and tells me that I need to put gas in the car… mind you I am not 18 years old. I am 25, I don't need no man to tell me what I need to do about a vehicle I read instructions about. It clearly says when you check out that you need to fill the tank up. So I kept saying repeatedly that I filled it up and he just could not believe it then finally said ok. I will never rent a Uhual ever again especially if anything never on a Sunday b/c I will never go to 873 Paloma's Ave San Diego, CA. I will just rent it at Home Depot

Jaliah B. 
Rating:
1.0

The van they gave me was disgustingly dirty, both inside and out. There was food debris on the console and the floor. The inside smelled like sweat and cigarettes. If I did not have to use the van, I would have walked away and demanded a refund. Overall a very disappointing experience.

Michael B. 
Rating:
5.0

100%

Sergio L. 
Rating:
5.0

Just would be good to have a print receipt Because my paymente never arrive to my gmail.

Christian M. 
Rating:
5.0

The sales clerk was very nice, polite, informative and patient. Thank you

SUSAN Z. 
Rating:
1.0

Gentlemen the was helping me did not even try to figure out how to find our reservation and proceed with the transaction. He told me multiple times I needed to pay for the truck when it was pre paid and pre organized via website where I placed the reservation. He would rather go on his phone instead of help us out. Come to find out he just didn't know what he was doing because another guy did the transaction flawlessly. No issues & we were out the door within 5 mins. I suggested for the other gentleman to get some more training and coach him how to treat customers.

Maria G. 
Rating:
1.0

Se me ase demasiado lo que me cobraron ya que primero me dijeron que 20 dlls x 24 horas más 15 de asegurando las millas fueron muy pocas y le puse gasolina más de la que traía y aún así me cobraron 100 dlls quisiera saber x que gracias

Antonio M. 
Rating:
5.0

Very helpful, great service

PABLO G. 
Rating:
4.0

Parking

ADOLFO M. 
Rating:
2.0

Customer did not leave a comment.

jaime C. 
Rating:
5.0

Yes !! Its easy and fast servece thank you gys !!!

FRANCISCO P. 
Rating:
5.0

The truck had a mechanical issue while I am was driving it - but the location management did a great job fixing the issue 🙌🏼 2nd time renting from this location. Would rent again !

BRANDEN P. 
Rating:
5.0

Nick was very helpful will return again

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
1.0

They told me there would be customers parking. There was not. And no one notified me of the deposited. So thanks. Will never be using this company again

jade P. 
Rating:
1.0

Unprofessional and made me feel uncomfortable. The guy who helped me kept cursing out in the open and was short tempered.

VANESSA L. 
Rating:
4.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

Reid H. 
Rating:
1.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

The customer service was excellent! I will use them next time I need a truck!

kathleen M. 
Rating:
3.0

A 50 dollar fee was charged to Me after 1 hour of not picking up the tow dolly. The rent was only $42. The people who worked at the store gave us bad customer service I had to called customer service to get a refund

Jess R. 
Rating:
5.0

This Uhaul place is excellent - great service every time we've used them. However the Uhaul on N 4th in Chula Vista highly recommended Logisticals LLC Mike Washington, to help with moving and we were ripped off. His guys didn't know the first thing about moving furniture or loading a truck. Broke some of our furniture. They left several large gouges in the walls that we have to hire a drywall guy to fix. Mike kept saying he would make it right - has blocked our numbers. He's a crook and dishonest to the core. DO NOT HIRE HIM!

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

jose L. 
Rating:
5.0

Customer did not leave a comment.

Randi M. 
Rating:
5.0

Todo bien...

tomas S. 
Rating:
1.0

I was not informed that they would be taking 90 dollars from my account as a deposit hold I was only informed I would be charged 50 at the time of rental and the mileage would be charged after I returned the truck. I went to return the truck and was asked to pay the full amount when I asked about the 90 they deducted they said I would receive my money in 5-7 business days, i was not informed of this at the time of me renting the truck.

Andrea O. 
Rating:
5.0

Provide floor and wall strap points in 10' box trucks.

George A. 
Rating:
5.0

The rep at the front desk was clear and professional. East and fast process.

Lillyan C. 
Rating:
5.0

Customer did not leave a comment.

aaron M. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Very good and caring people. Would make this my main rental location.

BABATUNDE O. 
Rating:
5.0

Great job and fast to help me and get me on the wat

Jeremy B. 
Rating:
1.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

The staff member you served me wasn't as friendly as others I've interacted with.

Jorge A. 
Rating:
5.0

The entire rental process was efficient and fast.

linda F. 
Rating:
5.0

Every thing was ok truck worked fine thanks.

enrique C. 
Rating:
5.0

The tow dollies bounce around way to much due to over-inflated tires. I always lower the pressures to 35 psi to get a quieter, less bouncy ride. This holds for every U-haul location I have ever been to. Otherwise, it worked out great!

DALE H. 
Rating:
5.0

Customer did not leave a comment.

Jael M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
1.0

Terrible customer service

tautalaaso N. 
Rating:
5.0

Super helpful, great service!

Joanna T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JOVANNY M. 
Rating:
5.0

Everything was great. Thank you!

CINTHYA M. 
Rating:
1.0

Very bad service!! Am so mad

INGRID T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL B. 
Rating:
3.0

I didn't receive a receive a receipt for my returned trailer or dolly

MATTHEW O. 
Rating:
1.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
5.0

Very nice people at that place

JESUS R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Please fix the key entry on the column, you gave t o jiggle the steering wheel while simultaneously trying to start the vehicle. Other than that PERFECT. TOTALLY PERFECT.

DONNA G. 
Rating:
2.0

10am reservation. Power was out at location. Came back when the power was on at 12pm. They cancelled my reservation and charged me $50 for a cancellation fee. Then rented me a trailer under new contract. Still trying to get my $50 back

PERRY P. 
Rating:
5.0

Easy pick up and drop off

George G. 
Rating:
4.0

List appropriate fuel grades near gas filler door. I had to pop the hood and verify motor then match in users manual.

George A. 
Rating:
5.0

Customer did not leave a comment.

IVAN V. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Thank ya

MOISES R. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie L. 
Rating:
5.0

Customer did not leave a comment.

Oscar U. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Great customer service!

Arian G. 
Rating:
1.0

Gas was marked higher than the gauge was and wasn't told I could go online to adjust before I left. I filled the gas to what I took it with and got charged an extra 18 bucks for gas. Highly disappointed with experience and the guy working had nothing to say other than I should have changed it before I left. When it wasn't explained to me

justin K. 
Rating:
5.0

Truck gate was left open, otherwise everything was perfect.

Carlos L. 
Rating:
5.0

friendly and helpful, but the available start time was limited ??? said I couldn't pick up until 10:30 am because of business hours, but this is a gas station open very early. I really could have used it earlier. Or was it truck availability because of other person renting?

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Be up front about fees and precharged miles when making reservations

JACINDA D. 
Rating:
5.0

The owners were pleasant, professional and approachable. I'd use them anytime.

GARY G. 
Rating:
5.0

All went very well.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The lady at the front was rude they guy that help me when pick up was very nice and when turn back after the lady I waited for him because he was very nice

ERIC A. 
Rating:
3.0

Customer did not leave a comment.

emelio M. 
Rating:
4.0

The return was super easy and efficient, check out was a little slow, I have used this location multiple times and always choose self check out but I always have to go inside the store to get the key or to even do the whole check out inside. This is a little frustrating but everything else is super easy and smooth

GRIZELDA H. 
Rating:
5.0

This is my second time renting with you guys and all I had to do each time was to call you and reserve the vehicle. Fast an excellent service all the way around.

FATEMA P. 
Rating:
5.0

Customer service was friendly and professional

FRANK R. 
Rating:
5.0

Very quick, very professional, and painless. The return process was easier than the pick up.

JESUS L. 
Rating:
5.0

Excellent customer service. Kind and welcoming at pick up and drop off location. Thank you 🙏 U-Haul staff.

CLAUDIA A. 
Rating:
4.0

Customer did not leave a comment.

JAVIER V. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Not much else, this location is great.

JERRY T. 
Rating:
5.0

All excellent

RAUL E. 
Rating:
4.0

Truck had a problem with reverse. Put it in reversed it would delay when lunge back.

DAVID L. 
Rating:
5.0

Thanks

JOSE J. 
Rating:
5.0

Amazing

David M. 
Rating:
1.0

This is the 2nd time I rented from this location. This is the 2nd time they charged me for fuel after I just filled up the tank. By the way it's a gas station, so there is NO EXCUSE for not filling up the tank. AVOID AT ALL COST. This is there get down. You show up to return the truck. You have at least 10 of 12 gas pumps available. You fill it up and return the keys. They tell you they will email the receipt or you could wait 20 min. So you leave. 30min later. You've been charged for fuel you already paid for. AVOID THIS PLACE AT ALL COST.

Michael O. 
Rating:
5.0

Everything went smooth and fast.

Carla C. 
Rating:
5.0

None

ALFONSO E. 
Rating:
5.0

All the workers are very polite and helpful

Debra F. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE A. 
Rating:
5.0

Customer did not leave a comment.

FLOYD B. 
No reviews have been submitted for this location.

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