Customer did not leave a comment.
JAMES S
Customer Reviews for Pana Save A Lot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good service , he went above and beyond to help us
STEPHEN CThe renting process was simple and direct. The ten foot truck drove smoothly and had to shut the driver side door a bit forcefully because when put on drive it indicates that it was still open however other that it was no mayor issues. Made it safely to my destination. The drop off process was as simple as the pick. No complaints . Thank you 😊 keep up the great job.
MARLEN Gi love this location because it allows me drop off the keys and go inside and get a delicious meal! you can't ask for more than that!! everyone inside is always very helpful too, but seriously the food is great!
DEBRA JJust wanted to say the guy that helped me out at save a lot was very friendly and professional and I'd most definitely suggest using this company to friends and family appreciate y'all!
Scott GBe prompt in giving refunds. I checked in around 3 and still have not received my deposit refund back
HOPE BNo improvement needed. This agent is awesome
Richard RNothing. Everything was quick and easy. The local dealer is awesome to work with everytime.
RICHARD RThey are always very professional and always very knowledgeable.
JERRY SGreat experience. Eric was very helpful
Mark BThere were no personnel but the lot was easy to find, clean and plenty of space to put the 26 footer.
Erik BFriendly helpful staff. Though a smaller facility, they had the professionalism and knowledge to facilitate a safe trouble free rental. I’d give’em 5/5 stars
JOSEPH MNothing it was excellent service and U-Haul was great
Bill CRetrain Uhaul employees.
Brenda HMake the app better more user friendly, actually work.
Scott HFirst off give a huge shout out to Eric for assisting with my reservation and then Adam took care of me during the rental process Over all great experience and great customer service will always go to this location for all my Uhaul needs thanks guys for the great customer service!!!
Adam CPrompt customer service. I was met in the parking lot as I drove into the drop off location. Very friendly and checked me in right away
michael rVery nice people at the drop off location. No problem at all
michael rDo right by your customers when they say something is broke and can’t take time to wait for a mechanic because you have to get home. The truck should have been in working condition but this issue with the fan was intermittent so when we left it worked and it actually was only 60 degrees.
Paul GEasily the best U-Haul dealer I’ve ever dealt with! They are knowledgeable and have always made me feel VERY welcomed here. Will definitely rent from Pana Save A Lot again!
ERIC MNothing I know of
Michael SKeep up the good work
Dan FTim was very helpful and easy to work with. Helped get the trailer connected to the pickup and came out when I brought it back. Great service!!!
John BNeed improvement on cost 128.00 for a few hours is costly I paid 35.00 in gas on top of it you shouldn't need to pay for gas and mileage at the same time thanks
James CExplained different sizes and rates. Assisted me on what best fit my needs. Nice friendly experience, very helpful and knowledgeable.
ROBERT SMr. Cloe at this location made returning the auto transport and the van so easy and stress-free. He helped unload the pick up and un-hitch the trailer. We are so grateful to Adam for all his help after a long, tiring trip.
Gary WPana save a lot awesome
Robert SEric was very courteous & professional! Small town friendliness.
GARY CTim was an excellent rep.
Russ PI wish I would have gotten his name, but the gentleman that works at the uhaul at the save-a-lot in Pana is awesome. Very nice guy and very helpful!
SCOTT FThose in charge of the UHaul service at save a lot were VERY helpful and knowledgeable and we will be using their services again in the near future.
Christina WYou need to charge for gas an then no mileage pay ,or have mileage pay an no gas double wammie on people that's just not right ..
DARRELL PWas very nice and helpful
Francis ENothing, Everything was great.
TAMERA PThe employee who helped me could not have been more professional! This was the easiest rental I’ve ever done. Would gladly work with Pana Save A Lot again!
ERIC MAdam Cloe was the associate who took care of my u haul drop off and he was amazing and super helpful!!!
Dianna SThe cup holders and console between the drivers seat and the passenger seat had coffee stains on it and was dirty.
RICK DCompensate people when you inconvenience them even if you have to give store credit. It is unacceptable to put people in that position on one of the most stressfully days of their life.
Robert Dyou drop off your keys with a cashier - when we asked him to clarify that we are turning it in today and a confirmation it was turned in - he really couldn't tell us anything other then he will give the keys to his boss. it wasn't until we got an email receipt that we knew what they had to say about turn in time and truck condition.
WILLIAM EDidn’t even check return mileage, utility cart, blankets.
Robert S