They helped a lot and were very nice
NICHOLAS F
Customer Reviews for Panama Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Told them no insurance Charged it anyway Asked three times to remove it and they didn’t Charged for what company will not reimburse me for
ANTHONY SJasmine was absolutely wonderful!!! Very Professional and Courteous!!!
KENNETH TWas running late got charged an extra day and then almost messed up my next day because I couldn’t get it turned in had to figure out how to turn it on my own whenever there was a U-Haul half a mile away but y’all wanted to charge me wrong location, drop off fee change your policy start helping customers
John SNothing everything was great and the lady was awesome
JA'NET EI needed a trailer last minute and they were quick to fill my order.
JEREMIAH JCustomer service at this location is AAAplus! Thank you so much!
LIZA MIt was very professional nice and took care of business right on the spot all I had to do was just ask and he was there to assist me anything I needed returning the trailer
STEPHON AI found the customer service representative friendly and extremely helpful.
Kevin SI need you to fill out the tank of gas . Because when you receive you contract it show you a amount of gas and when you return the truck whit the same amount they charge you . I don't like it.
MOISE SAmazing
Chris TGood customer service
JUAN DHave more Trucks available to avoid double booking for the online booking said truck requested is Available but on-site had to apologize for Truck requested was Not Available. However, Panama Motors Staff are true Professionals as they went above and beyond to resolve the problem and keep me on schedule with my move.
RICARDO JNothing everything was awesome.
Juanita JMake the link to post damaged equipment accessible and the truck was leaking on everything tons of damage was on the truck the traction control turned off half way on my trip as well as hill assist. It also had old food and garbage in the cab.
TIMOTHY WU-Haul was great, but the owners did bit me walking into the building.
Jimmy MWhen approving out-of-state driver license. It should be an option to get approved days before rental
Christopher pGreat job with helping me obtain a vehicle to use to transport my bedroom. Appreciate the fast service.
JOEY BVery helpful staff
Stephanie WThis rental was a challenge because it was hard to communicate with the desk person due language barrier. However, I did speak with a lady that was able to assist. Overall, it worked out.
Natasha HGreat job
ROGER OThe Hinesville Uhaul location, of Panama Motors was excellent for all my moving needs. We utilized the 26' truck, with 12x6 trailer, then two additional trailer rentals. Ms. Jasmin was extremely helpful with the three separate rentals. I recommend 5.5 stars!
BRIAN LContinue what you are doing. Very genuine and honest. Went above and beyond helpful.
TAMEIKA PI’ve rented from them multiple times and owners are always very helpful.
CRUZ JStaff was great.
Andrea GPanama Motors had great service
JONATHAN JAwesome customer service.
Barbara SEquipment was not at first location or second but I did receive a text and was able to be helped there.
Faron MI had no problems with this rental.
HAL UEveryone and everything was excellent
LOUIS BMaybe stay open longer.
Keanan CGreat job, quick in and out.
ROGER OThe individual made the experience. So pleasant and patience. Did I say kind. I'll most likely will only stay with this location. I had a weird situation where I was order to get the U-Haul but our schedule got to where we couldn't empty it. And I was easily able to add extra days needed the storage with no hassle at all. Just with a one click communicate. She also communicates clear.
Nyonny WJasmina was nice and professional.
VEQUILA GAdditional signage at property
Jesse WThe lady was very nice and helpful
TANYA AThis location is great to rent from. No issues at
Lanita DWorker was wonderful and personable as well as helpful.
Danielle PWonderful customer service !
Zulani PThe lady who helped me was very kind and very helpful. ⭐⭐⭐⭐⭐
Jose TGood people! Helped me out
George SVery receptive, helpful and respectful.
israel gU-Haul as a company can have more dealers exactly like this place that I went to in Hinesville and also you can probably make some of your corporate stores in Savannah more like this dealer I was a former U-Haul employee and I was almost killed on Ogechi Road by a customer. My manager was stabbed multiple times and nothing was ever truly done about it. I came from a location in Florida where I was a general manager assistant manager moved up here became a forklift trainer, certified a propane trainer and certifier, and I had to walk away. To save my sanity, my peace, and possibly even my life.
Chris PNo improvement is needed at the moment. Very good Customer professional service and the sales personnel excellent.
ELKANAH MThe location is not opens on weekends.
Melvin HI scheduled a reservation at 1:15 pm at a different location. When I arrived at 1 pm, there was a note on the door , stating no one would be returning till 2 pm, due to “lunch”. I had to call CS to find a new pick up location, putting me an hour behind. The new location was a hole in the wall, with only one person working and another much older woman sitting playing sudoku behind the employee only wall. The fact no one called to tell me I couldn’t pick up my reservation at the designated time or a discount wasn’t applied it extremely upsetting. The drop off location was 35 mins out of my way with 5 other locations much closer. The drop off, was scheduled for Sunday. But since they are closed on Sunday and only open 9-12 on Saturday, I was forced to return early.
Julia GStaff was super helpful.
Jesus RNothing
samuel fInside of the cab was nasty and sticky. The air conditioning button was broken off and I had to use pliers to turn the knob. My driver side door didn’t close all the way.
KALIB WThe store was closed but it let me make the reservation still which was cool but when I got there the uhaul app an website messed up bad an nothing wanted to work to be able to get the Truck.
Chelsea WIt was very nice and smart..
KYUNGTAE JDon’t forced the client to bring the truck back before the contract ending or one day before
Icerlia OStop charging people and not telling them what's it for. Also know how to work your equipment. She couldn't get the lock off 2 trucks. Took 45 minutes.
Shakela CLocation tried to verbally change contract over the phone with person that wasn’t even on contract
Patrcia POwner of this location was extremely helpful when I had difficulty with the app, even though the location was technically closed for the day. I am sure that is the exception and not the rule, but it was a very nice thing to do and I was/am very appreciative.
Ryan S