Customer Reviews for Papas Lockers
(U-Haul Neighborhood Dealer)

761 reviews

16632 Smokey Pt Blvd   Arlington, WA 98223

(360) 651-1926

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 651-1926

16632 Smokey Pt Blvd
Arlington, WA 98223

Services at this Location:

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

After uhaul allowed me to do mobile check in so that I could pick up the truck at any time the person at this facility called me 40 minutes before closing & said he closed in 40 minutes & would not wait & does not do mobile check in & didn't care what uhaul said. I then had to scramble, because I was at work planning on picking it up after work, to get my family to drop what they were doing to go pick up the truck. This was a huge inconvenience to not only myself but my family as well! This was NOT a friendly neighborhood uhaul & the exact opposite of convenience!!! SO UNHAPPY

Constance O. 
Rating:
5.0

The sweet lady who worked the front desk was so wonderful and helpful. I will definitely recommend this location to friends and family.

Shelbie A. 
Rating:
5.0

I needed a truck last minute and was able to drive right over and pick it up. So grateful and will continue to do business with them.

TRISHA LYNN A. 
Rating:
5.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

I can't think of anything at the moment. I have always had good results with this U-haul site

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

RANDY ALLEN V. 
Rating:
4.0

Please don't put Christmas decorations in front of your store name, it's hard to see when driving by.

Ke M. 
Rating:
5.0

Everything was just about perfect. Now, if they could arrange Sunny weather, that would have made them Perfect.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Always enjoy coming to this location. Fast and efficient! Thank you!

Kevin J. 
Rating:
5.0

It's always great coming to this location to pick up the truck. Staff is always inviting, quick, and nice. Thank you!

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Mathew R. 
Rating:
5.0

The receptionist was amazing the truck was clean and it was the best experience I have had in all the uhauls I've rented.

julie M. 
Rating:
4.0

Change your prices :-) Charging a customer to use the dolly and blankets is ridiculous. There should also be some unlimited mileage. 1.39 per mile is almost triple what we are required to pay our employees for using a personal vehicle for work. My 29.99 rental for 27 miles, came out just under 100.00 AND I wasn't even able to have the truck the full 24 hours like I was supposed to.

LISA S. 
Rating:
2.0

I was charged an extra 70 + dollars because I turned the uhaul a couple of hours after. I had ten days to turn in the truck. No one told me it had to be turned in at the exact time I picked up the truck. I was only informed about the ten days, which I did turn the truck in at the ten day mark. I called uhaul customer service and they refused to refund the additional charges. It is not like the truck had already a customer lined up to rent the truck right away. Matter of fact, it still sitting in the same spot I parked it when I returned it. POOR customer service.

RONNY D. 
Rating:
4.0

The mobile check in took over a half hour.

Bruce B. 
Rating:
5.0

Fast, super friendly and they had the truck available that we reserved!

SHARI LEE G. 
Rating:
5.0

Papa's Lockers was very nice and helpful. Checked me in and out quickly, truck was clean and ran great. Excellent experience renting a truck. Will come back here for any future truck rentals.

Charles K. 
Rating:
5.0

The information provided from the uhaul rep over the phone was absolutely terrible. There was so much lack in communication. I wasn't told about gas price. Price per mile. Insurance. Etc. it Seemed like she (Joyce) just wanted to get me into a truck.. which is very poor customer service. I wouldn't recommend Uhaul ever again. I'd rather call a moving company to do the work for me. Or use a different company. Luckily the owner/manager there was apologetic and showed sincerity in agreeing that was unprofessional. Great guy. Would recommend renting with him directly, vs calling on the phone to set up a rental.

TYLER DOUGLAS M. 
Rating:
1.0

Wry stressful to start with. The plate number they gave us is not right. The vihicle was not there.

Aileen B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

It was incredible service! Very polite and kind, helped us when we were in a pinch! Made my first U-haul renting experience very pleasant.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Donald Jeffery O. 
Rating:
5.0

I can't see any way to improve. The woman that checked me in was very pleasant and quick.

Cathleen L. 
Rating:
4.0

Great Service! Well organized for Covid Rental!

Matthew C. 
Rating:
5.0

Quick and Easy. Thank you!

KEVIN J. 
Rating:
5.0

I've used this business a few times now and will continue to do so. Josh has always been very friendly and helpful. I have never had any mechanical issues with the equipment and the trucks are always clean.

ERNIE LEE F. 
Rating:
5.0

The best we have interacted with. Would prefer to always get our rentals from. Josh, zendaya and vic are friendly and funny too. Enjoyed talking and dealing with them.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

jarrod G. 
Rating:
1.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Very customer oriented. They go way beyond the basic help most ofen recieved.

Michael C. 
Rating:
5.0

Very professional, along with great customer understanding. Unusual times but he helped us in so many ways to clear out a storage unit . Great employee.

THOMAS M. 
Rating:
1.0

My reservation was changed the day prior from a 26 foot to a 15 foot truck. The pickup location was also changed, requiring a 75 mile trip. When I arrived the app was "Undergoing scheduled maintenance" and after being on hold for 33 minutes, my reservation expired. This was the worst experience ever.

tod N. 
Rating:
5.0

Nothing really. They did an excellent job.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

make sure everything works we had problems with gas gauge did not work properly.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Always enjoy renting equipment from Papa's Lockers!

Victor C. 
Rating:
5.0

We had such a good experience renting Uhaul from Papas Lockers. Super friendly and great customer service! Will definitely be back next time we need a Uhaul!

Michael A. 
Rating:
5.0

It was great! Thank you for your assistance! I love the new back up camera set up in the rear view mirror!

Kevin J. 
Rating:
5.0

Josh did a great job! Made going to the dump a breeze.

VIC C. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
1.0

I had ordered and paid for an appliance dollie. It was not in truck when I picked it up. This made my move extremely difficult and took the movers 3 hours longer and damage happened to my walls. This costed me tons more money for the extra time for movers and damage repair. When I rented equipment I expected Uhaul to follow through. Very poor service!!!

Connie C. 
Rating:
4.0

Customer did not leave a comment.

Otilia O. 
Rating:
5.0

The GPS verification for the location pickup was pretty picky. It took us six tries before we were standing in just the right spot for the system to verify that we were at the correct site

Katherine C. 
Rating:
3.0

The family that owns this storage, U-Haul company very nice and friendly. My problem was that I tried calling them for 3 days straight several times a day because I had to take two trips with their truck and the same town from the storage to my new home. I left them telephone messages letting them know that I would be keeping the truck for an extra day. No one ever answered their telephone, resulting and me not receiving I'll reply that they knew that I still had their truck. Further, two of my upholstery furniture pieces were wet that were stored on one side of the truck. Upon inspection after the furniture was removed from the truck it appeared that the trucks roof but there had been an attempt to fix a leak. The mattress that was wet on the side was wet and it was brand new and expensive. Another piece in the same area had water damage but it wasn't as expensive. There may have been a reasonable reason why they were not in the office during these days, but during those days it was frustrating but there is no customer service. A couple of days before I rented the storage units their open sign turned on, and I waited for over an hour for somebody to appear. There was frustrating not to be able to contact anyone in their office. To this day I still have not heard back from them after three days. It's for these reasons I likely would not recommend this site to a friend.

Jaime S. 
Rating:
5.0

Josh was exceptional with assistance to his customers. Great experience

Isaac P. 
Rating:
5.0

the Uhaul is awesome

Herbert D. 
Rating:
5.0

Fantastic customer service at Papa's Lockers. Truck was clean and ready and on top of that, the representative was kind and helpful. Would not hesitate to use them again and recommend to friends/family.

William W. 
Rating:
5.0

Awesome job with scheduling! There was a bit of a hiccup when it came to pick up time of the truck where our order got canceled, maybe because we came a few hours after scheduled pick up, but everything went smoothly. Especially when we did it through the location we picked it up with Papa's Lockers.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Right rear view mirror not adjustable and gravity gives only a good view of ground, NOT vehicle hazard to the right side. NOT SAFE.

greg S. 
Rating:
5.0

Josh went above and beyond to make sure I got the truck I needed!

Carlos P. 
Rating:
5.0

I requested no dolly or blankets so those took up room. There was a bag of garbage when I picked it up

sheryl B. 
Rating:
4.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Awesome!!

Samuel W. 
Rating:
5.0

Can't think of anything! Papa lockers always does a great job!!!

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

BOYD A. 
Rating:
3.0

Customer did not leave a comment.

Sam D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

It was way faster, easier, and painless than what I remember. Last rental was about 4 years ago.

PHILIPPE S. 
Rating:
5.0

Customer did not leave a comment.

SHANNON D. 
Rating:
5.0

Customer did not leave a comment.

Bong L. 
Rating:
5.0

My 2nd time doing business with Papas lockers, & once again very satisfied!!!

NANCY B. 
Rating:
3.0

The drop box instructions were very confusing. The sign on the door said one thing and the sign on the drop box said another. I ended up having to call your customer service to get checked in and leave the key.

Craig H. 
Rating:
5.0

I didn't like the change to turning in the truck. No advance info about the new process. No advance notice that the truck needs to be running to verify the gas and mileage. Then having to take pictures of said items and even having to take pictures of the cargo area.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Rexford B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
3.0

Customer did not leave a comment.

Cody Q. 
Rating:
5.0

Customer did not leave a comment.

Tamera S. 
Rating:
5.0

Awesome customer service every time!!!

Debbie T. 
Rating:
5.0

Super friendly, explained everything.

Lily R. 
Rating:
5.0

Josh was super nice and helpful. Love this place.

David J. 
Rating:
5.0

Gentleman we dealt with was very helpful.

pat M. 
Rating:
4.0

The service was good, Overall I got great customer service but this was not the location I reserved for picking up my uhaul. I found out the day before that my Uhaul was not going to be at my requested place but 25 minutes north of where I live and then not at the time I requested and set up. It worked out but that part was frustrating. Service was good though. Equipment was great. The app worked well. I will rent again. : )

Mark F. 
Rating:
5.0

I would rent here again. He was very helpful and friendly. Earned a customer for life.

Sylvia T. 
Rating:
5.0

Very friendly and helpful.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

My mother had passed away earlier in the month, and Josh at Papas Lockers was most helpful in guiding us to the correct equipment to use to clear out her storage unit. Everything went very smoothly.

Tami B. 
Rating:
5.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

great experience and reasonable. Nice truck and friendly attendant.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Sandy C. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

the app worked great. the rental truck didnt have my appliance dolly.. which I called to find a different location to pick up.

John M P. 
Rating:
5.0

Friendly, fast and fair.

Deborah S. 
Rating:
5.0

Josh was extremely helpful over the phone in helping me obtain the best rates possible for my move!

Asgard M. 
Rating:
5.0

A great experience!

Craig S. 
Rating:
4.0

Papas locker was great to work with. However this particular truck is a safety hazard.it was stressful to drive and has a problem with what felt like the front left side suspension. The truck pulls to the right and when a bump is hit or the truck rocks left or right, the steering wants to automatically turn the wheel left. Glad my drive was only local and on non highway roads. Can't imagine driving this on the freeway. The front end is not right

Brett S. 
Rating:
5.0

Product of course is always very important to me but more importantly is human interaction and this lady was fantastic! She cared about people and I felt taken care of at the end of the day she is what customer service should embody

Bill E. 
Rating:
4.0

Customer did not leave a comment.

Melony S. 
Rating:
5.0

Service was outstanding! I ended up needing the truck longer than I expected, I called and let them know and all was good.

barb B. 
Rating:
5.0

Customer did not leave a comment.

Kermit E. 
No reviews have been submitted for this location.

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