Customer Reviews for Paradigm Automotive

Have a larger selection of trailers available

Service representatives were very helpful and they quickly got the paperwork done and got me on my way.

Have the workers wear masks as per mandate. HOWEVER, they were very helpful in getting what I thought were functioning lights, working!

Very convenient location, super helpful and friendly staff , accomodating. Best Uhaul rental experience I have had.

Continue your efficient and friendly service that I received. Thanks

All went well. The customer service person I dealt with was friendly and helpful.

Make sure there is an "x" or some type of marking on the parking lot where people shouldn't park their vehicles so clients who rent can drive the U-haul out of the field//parking lot where they are stored We had to drive on the sidewalk to get our U-haul out.

I have used this location to rent and return several times and it has always been a good experience. They are always my first choice in the Brainerd, MN, area.

Demonstrate use of auto transport tire straps

I really like the Paradigm team. They are not just friendly but really relatable which I find odd just how far that quality goes towards your experience. I'm giving them more business unrelated to U-Haul just because I feel so connected to this business relationship. High marks! Big recommendation.

Friendly staff and the trailer worked great, would definitely rent here again!

Nothing. Very friendly and helpful.

Was missing the dolly I ordered. Customer service was good about refunding the money though. Just was disappointed that it wasn't there when I needed it.

Make the steps to checking in exposure free easier. It was confusing at first, but the woman on the phone helped greatly. Thank you.

The black GTO in the parking lot could be my next RIDE it was awesome HO 400

Had to wait for business hours and lost a day of work to drop it off, and when I got to the location, I had to wait 20 minutes for the guy to come back to the office. Then I had to drive the truck to a different location and get a ride back to my vehicle. I did not have a pleasant experience and will not use uhaul again and will deter anyone from using uhaul. Very frustrated. Very unprofessional.

It's really unfortunate when the advertised price to rent your trucks is posted as $19.95 + fees, and the fees are $26.03. It feels like false advertising. The fine print is really FINE! Also, my car insurance will cover the me in any vehicle I drive. Why do I have to pay for yours!

Rachets need lubricant

All of the employees at Paradigm were very helpful, courteous and friendly. The lights were checked on the trailer and did not work so they quickly hooked up a trailer that worked and revised my paperwork.

Nothing, great service

Rental was set up six weeks in advance. Confirmed 8 a.m. pick up two days prior to scheduled pickup. Vehicle was unavailable until 12:00 when we arrived at 8:00. This totally screwed up our move as we had people fly in from out of state to help us for the day.

Was directed to this location by email as they were open on Saturday until 1 pm. They are in fact not open.

They really made it happen, and fast:)

EXCELLENT!!

Patrick is an AMAZING person! Excellent customer service, & goes well way of his way to accommodate anything! 5+ stars...

All perfect

Several issues that were of concern: 1) The U-Haul credit card system was inoperable when I was to pickup the trailer. This caused major delays for me and those customers ahead of me, Everyone needed to pay with cash (or other special arrangements needed to be made). 2) The check-in system (Corporate ?) is pathetically flawed. We spent 20 minutes two nights earlier entering all our information into your system online, including photographs of my driver's license and credit card information. All this only to be repeated at the pick-up. I was told that that previous entries were only for the reservation system. Why in the world isn't that information transferred with the push of a key stroke from the reservation system to the rental. .What could have been a two minute pick-up became a 20 minute task (not counting the delay because of the credit card system problem). 3) The trailer had apparently been used to haul mulch by the previous renter, and not cleaned by anyone as the floor was coated with it. 4) The delays I experienced caused me to be 30 minutes late in meeting my moving crew and cost me an additional $20 to pay them to wait for me to arrive. 5) Overall, this was THE WORST trailer rental experience I have ever had (and I have been renting various trailers for over 50 years. All I can say at this point, is that if I were in charge of operations at U-Haul, I would extremely ashamed of this performance! This review is mostly directed at the failures on the corporate end and not at the dealer, who is at the mercy of of these failures.

Nothing

all good

Great job we have used this location many times they are fantastic!

I drove the uhaul truck 12 miles. 12 freaking miles and got charged $16.25. What a rip off. The service was great but this extra charge is absurd.

Everyone is always very friendly and helpful. They are my go-to for my U-Haul needs.

Perfect move, thanks!

Freaking streamline your online process for associates! It took me an hour to get out of there, and I did everything online beforehand.

Nah guys you're awesome. I'm stoked I was able to help out some really cool people by clearing some space for them. You guys are awesome. Would totally go back if I need to.

When I dropped off the equipment, the person checking me in said that I wouldn't receive any additional fees. However, I received extra fees! I had to call UHaul to have them removed per my contract.