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JOHN E
Customer Reviews for Paradigm Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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BRADY EThis location does a great job with the U-Haul rentals!
TIMOTHY MPatrick and his staff did a great job!
TIMOTHY MThe back of the truck was dirty, had empty boxes, and several packing blankets
JOHN WGoogle maps was claiming this location permanently closed but once I called the location the owner helped me find him, and everyone was friendly, helpful and polite
STACEY HThe original truck we rented was damaged and needed repair but they took care of getting us a replacement.
PETER GDropped off after hours, but plenty of space to park the trailer and everything was very weel organized!
ANDREW OBack of truck pretty dirty, as well as the cab. Floor mats need to be 2 mats versus 1 big one, or somebody needs to spray them off each time the truck is rented. Also the app to u0load pictures to accept and return the truck is terrible. App gives an error and does not let one upload pictures showing damage
ANTHONY WThe person working was really nice and got me on the road really fast and check in went just as good so everything was great
CHARLES OMade reservation on 2/10/25 for afternoon-24hr use on 2/12/25-2/13/25. When we went to pick up trailer, the man said they had us scheduled at the corporate office 10 more miles away. The reason we come to the Laurel St. address is:it's closer to our side of town, been there for 10yrs, & the gentleman working there is GREAT!! It listed both addresses on emails,(very confusing), the young man working & helping us was very accommodating, & let us rent from the Laurel St location. Was brought back there, the same place, the next morning. He made it easy & smooth to rent a trailer!!
TIMOTHY OEvery thing was very professional and excellent
VITAL BWhen I had an issue the the app check-in process, the guys at Paradigm did a great job of taking care of it for me. 5 Stars!
David R