Customer Reviews for Paradise Auto Sales
(U-Haul Neighborhood Dealer)

147 reviews

1792 Dowell Rd   Grants Pass, OR 97527

(541) 787-4017

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(541) 787-4017

1792 Dowell Rd
Grants Pass, OR 97527

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Donald Z. 
Rating:
5.0

Customer did not leave a comment.

Jv C. 
Rating:
5.0

awesome experience, easy and quick, thanks

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Thank you! Fast and professional assistance!

Lory H. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Good people to work with, very helpful.

GEORGE G. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Pleasant people to work with…

WILLIAM T. 
Rating:
5.0

Keep up the good work.

Charles B. 
Rating:
5.0

customer service was great, in and out and return in no time,

James R. 
Rating:
5.0

Customer did not leave a comment.

gordon H. 
Rating:
2.0

Customer did not leave a comment.

SARAH E. 
Rating:
5.0

Customer did not leave a comment.

Cami W. 
Rating:
5.0

Customer did not leave a comment.

Darrin L. 
Rating:
3.0

Nothing

THOMAS P. 
Rating:
1.0

Vehicle had a flat tire with 2 screws in it before we even left the lot, couldn't get ahold of anyone at the location we rented it from. When we did we were told they'd "make it right" for the inconvenience of sitting on the side of the road with a flat tire. In the end still charged full price. Vehicle inspections should be happening more frequently to prevent customers from being stranded as we were.

Pamela E. 
Rating:
5.0

truck leaked rain water in rear area. People were great

Linda R. 
Rating:
3.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
1.0

This people charged me a ridiculous $150 cleaning fee and there was NOT EVEN ANYTHING DIRTY!!!! I'm appalled!! Never will I use this location again and will let everyone know how rude and horrible they are to customers!!!! I want my $150 back!!!!! Just horrible

Jonathan N. 
Rating:
2.0

Confirmation pick up was medford oregon. Went to location to pick up, no truck had to go 37 miles back where I came from to pick up. No notification of change. 2 hrs added to my schedule 74 additional miles added to my own vehicle. Horrible service by u-haul. Truck location fine. Never using u-haul again. With a company this big and years in service you would think logistics would be your main focus. Someone needs to be fired and replaced.

GEORGE L. 
Rating:
3.0

Whoever spoke with me on the phone about my reservation being late needs to have a refresher on customer service.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Dawn T. 
Rating:
4.0

The tire was flat. Thank goodness I noticed out the rear view mirror the tire was bulging and the trailer seemed a tad squirrelly. We pulled over and it was completely flat. It held air to get home, which we were late due to the tire issue. The next morning it was flat again at our house. Refilled tire a second time and changed location to get it returned ASAP and closer to our location. My husband informed uhaul upon drop off. I really feel a partial refund should have been offered at drop off in Ridgefield considering the nerve wracking trip and two air fills. Whew. Staff at both locations were nice tho and everything else was good.

STEVEN H. 
Rating:
1.0

This person was rude on the phone to me. I had explained what I was told pretty much call me a liar. I had to spend the morning fixing someone error had to leave work to show this man what box I left the keys in, pointed out to him all the mailboxes are locked box and it would have helped if he had the name of his business on the mailbox

Alva K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
1.0

It took them more than an hour to check is in. They did a walk through with my husband. The messed up all my miles you took a picture of a mile away came back to check it back in I got the wrong miles and overcharged us. When I tried to show them I had a picture of the miles on my phone and that they charged me the wrong price. They didn't care all the man said was. Do you have proof that the picture was token here at the time of the rental. He would not work with us. So sad that they like to rip off people with miles they didn't use.

DANA CHRISTINE T. 
Rating:
4.0

Great experience.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

BRYAN O. 
Rating:
5.0

Very nice people, I will definitely keep doing business with them!

JAYCEEGAIL O. 
Rating:
4.0

The new 26' truck was quite nice and unexpected.

Dennis H. 
Rating:
4.0

The truck was very muddy inside the cab and very dusty with what looked like spilled coffee on the center console/armrest. The back of the truck was also very dirty and had spots of mud. I found a pair of work gloves that wreaked of marijuana. The back of the truck had an extremely strong marijuana smell.

MATTHEW S. 
Rating:
5.0

Patrick is awesome, he deserves a raise.

CLIFFORD ALAN G. 
Rating:
4.0

Customer did not leave a comment.

DUNCAN N. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Great service

DAVID B. 
Rating:
5.0

Just need more 6×12 trailers. Uhall is big company only 1. 6x12 in the entire rogue valley. There should always be a surplus of that size.

PAUL J R S. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Solomon L. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
1.0

Reserved car hauler, never told what size ball needed or electrical hook up. This office did not have a working printer, and did not want to use an email. Was forced to do so, but could not pull anything up in this office for review. Never again.

Yvonne C. 
Rating:
5.0

Customer did not leave a comment.

DERMOT MALCOLM R. 
Rating:
5.0

Customer did not leave a comment.

BRYAN MICHAEL O. 
Rating:
5.0

Gentlemen that assisted me was wonderful and helpful and kind he did a great job when I rented it and when I returned it

TANIA REGINA B. 
Rating:
2.0

They overcharged me then wouldn't give me a receipt saying his printer didn't work. I'm going to fight it. They are rude and so scandalous!

Dina H. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

SHEVLIN EUGENE R. 
Rating:
5.0

good service

GENE I. 
Rating:
5.0

Customer did not leave a comment.

DAVID OWEN A. 
Rating:
5.0

Great service no issues

ROBERT M. 
Rating:
5.0

There was a faint odor of cigarette smoke…to a non smoker, it was not a pleasant odor.

ROSA K. 
Rating:
5.0

Customer did not leave a comment.

DEAN MURRAY L. 
Rating:
5.0

Nothing.

LINDA H. 
Rating:
5.0

Patrick was very helpful, polite, and professional. I highly recommend this Uhaul location. Well done and thank you!!!

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER PAIGE Z. 
Rating:
5.0

Customer did not leave a comment.

Carol O. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The trailer was a newer one and the tires were in excellent shape. I had pre registered,so I had my trailer hitched up and was on the road within minutes. I would recommend renting from this location to anyone looking to rent a 6x12 open trailer.

Pamela H. 
Rating:
4.0

Customer did not leave a comment.

DAVID ARTHUR L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JAMES C. 
Rating:
5.0

Customer did not leave a comment.

ALONSO S. 
Rating:
5.0

More advertising for this location might help. Great Service from Patrick who hooked my trailier up. Thanks, David Bjorklund

DAVID KENNETH B. 
Rating:
3.0

Customer did not leave a comment.

JIM M. 
Rating:
4.0

Customer did not leave a comment.

William Q. 
Rating:
5.0

Keep it the same way you have it thank you for everything.

lesley R. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

EVAN O. 
Rating:
5.0

They went above and beyond what was expected

ANDREW ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

OLEKSANDR K. 
Rating:
5.0

Extremely friendly knowledgeable man

NIK L B. 
Rating:
5.0

Cab of truck was filthy, other than that we enjoyed our experience. Staff was very friendly and helpful.

CHARLES L. 
Rating:
5.0

The gentleman at Paradise autos was great he helped me really quickly and efficiently.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Make the difference between paradise auto centers more prominent...we 1st booked the wrong one

JAMES E. 
Rating:
2.0

The site was 35 miles from our original location, truck was a little dirty not to bad. Didn't have the Auto hauler.spent 3 more hours in Medford getting auto. Haulers. We were 4 hours lately leaving Medford. Which made it do late , that I couldn't get to carson city were our hotel was. Tried to get a hotel in Reno with our dog and u-haul. No luck we slept to our truck.

DONNA G. 
Rating:
5.0

Good experience. Personal attention. Thanks!

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Chad E. 
Rating:
3.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Went smooth and rep was efficient.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY RAE G. 
Rating:
5.0

Customer did not leave a comment.

SARA BERNADETTE T. 
Rating:
5.0

I'm pleased with my pickup and drop off locations. It's uhaul itself that I will never use again. I have called twice to complain and both times I've been told I will receive a call back from a supervisor and never have. Nick and Susie must be real busy ignoring people.

Rachelle J. 
Rating:
5.0

Paradise Auto Grants Pass Or was AWESOME!! Its your UHAUL service out establishments messed with my RESERVATION I received calls and confirmed service on 3 different service providers!! Quite frankly UHAUL is messed up in that in order to "stay relevant " and get credit to have UHAUL as part of their businesses!! I have used UHAUL since the 90's, I'll continue because I know the actual services are great if you can not afford private moving company. SO UHAUL do you OWN VENDORS a shot knowing that they helped an individual through some hard times and goodtimes get the prized possessions to the next home, by allowing them to LOCK IN THAT RESERVATION and it have no issues WHAT SO EVER!! YOUR RESERVATION SYSTEM SUCKS!! YOUR VENDOR AT THE TWO LOCATION I EXPERIENCED THIS MOVE WERE AWESOME!! They deserve an award for how many times my reservation disappeared from them multiple times and had to recover the reservation that bounced to a different vendor right in front of me !! Already paid in fill when I arrived at my destination of my initial itinerary and it bounced me from there too!! Help us as a customer already stressed and your awesome vendors a grantees according to that reservation and service vendor the reassurance that it stays that way!! Then no one would be writing a comment like this complimenting your vendors who I actually dealt with according to my reservation and LOCK IT IN!! Cause your system is messed up!! Thank you to Paradise Auto UHAUL vendor in Grants Pass and the UHAUL SERVICE Center in Lynnwood WA for all you did for me!! Its still was an enjoyable service exchange and the conversation I had at both locations, its YOUR SYSTEM THATS THE MESS ! Wendy

Wendy D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Everything was great, this was the second time I used this location everyone was helpful and friendly.

Carl A. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Nice people to work with

Paul B. 
Rating:
5.0

Give him a 5 course dinner!

DALE EUGENE H. 
Rating:
4.0

do not charge $20.00 after hour drop off for equipment with for seniors with no help to assist with auto transport.

Richard Y. 
No reviews have been submitted for this location.

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