The truck wasnt full of gas, but when we returned we filled it up so it cost us more money. I rented a dolly for extra, they didn't have one, and they still charged me after they said they would remove the charge. But, they were really friendly. The reasons I wouldn't recommend is, it was a hassle.. there was a language barrier, it cost us more money because it cost us more than it should have due to gas not being filled up and them not removing the rental charge for the dolly.
TONYA B
Customer Reviews for Paradise Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They couldn’t find the truck keys. Then they didn’t know the combination lock code on the truck rear roller door. They didn’t have the reserved appliance dolly. They didn’t have the reserved blankets. The 26 ft truck had a pile of wet U-Haul blankets in cargo area. Truck pickup took over 1 hour to complete.
TIMOTHY DReserved equipment (dolly) not a available and no action, help over prob.
George BThank you, good job.
Scott PI rented a truck, 2 furniture dollies, a dozen blankets and a hand truck. The truck was there as expected, but they indicated when I arrived, they did not have any dollies or blankets. Which put me in a bind. So, please do not allow someone to rent something that is not available.
DAVID ABetter help with hook up.
ROBERT A