Mostly I prefer local stores to support their businesses. But this time I did a huge mistake. There were three trucks at the store. I got the worst one. Engine with lots of noises. The paperwork said the tank is 1/4 full. But it wasn't. It was below that level. When I want to bring back the truck, I put two gallons of gas on the truck. I return the truck to the store exactly with the same level of gas. Later I saw the store charged me for fueling gas charge + 6 gallons of gas. Still, I convinced myself that is okay. Let's support the store. But I wanted to call them to mention these points to them. When I called the lady was not polite. She mentioned that the truck was not clean and I put gas on it. 6 gallon? C'mon. I swear to god, it was in the same condition I got it. This is why I am writing these comments. I am not satisfied at all.Bahram A.
Customer Reviews for Parcel Post Plano
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The communication was incredibly poor. I was called a number of times after returning the Uhaul asking if I had returned to the same location. After the third call in 7 days I told the representative that they should be able to keep Track of their vehicles.Taylor R.
Terrible experience. Will never return to that location.ALONZO A.
Rip offs, I rented the truck for a day and was charged for 2 days andChidinma O.
Customer did not leave a comment.Rong C.
Easy instructionsAnthony N.
Made reservation online. Upon arrival to pick up truck, staff could not figure how to process check out so took 30 min. to set up new walk in reservation. When returning, lady at desk just took keys and said â€œyou are all set, thank youâ€. I expected email receipt. Got nothing. Get call from UHaul 2 days later, asking when I would be returning truck because staff simply dropped key in drawer, never processing return. Lady from UHaul office stated this is location they have problems with.DAVID S.
The location was difficult to find since there were no signs. The truck was clean, but had a couple of garbage items left. Not a big issueGregory R.
Hi this is Bryan Hunter - 214 282 6276, firstname.lastname@example.org. My contract - 25951409 - charged me for 73.6 miles when in fact I only went 14.2 miles. That is a very significant overcharge. This needs to fixed immediately - thank you.Bryan H.
Customer did not leave a comment.gustavo C.
Too many non uhaul postal customers. Employee helpful and tried to contact uhaul but they, uhaul, didn't answer. She couldn't solve issue that, to correct, forced us to spend an hour on phone with uhaul customer service.Jaswinder R.
Customer did not leave a comment.Jenifer S.
This place will scam you for an extra $90 dollars when you return the vehicle with more gas then when you picked it up! ASSHOLES!bon C.