Customer Reviews for Pari's Mount Pleasant Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was by far my worst experience picking up a U-Haul. The pickup was handled by the convenience store owner, who didn’t even check my booking and completely missed the additional items I had reserved—such as the trolley and furniture pads. To make matters worse, he was extremely rude and arrogant throughout the interaction. Totally unprofessional and disappointing.

Rating:

2.0

Truck was in really bad condition. Too much dirty from inside, seats were dirty, stained. Moreover there was a weird, strange smell.

Rating:

5.0

Need some extra parking space.

Rating:

5.0

They initially charged us for an extra 10 miles, but after we verified and provided proof, they removed the additional charges.

Rating:

5.0

Service was very good,

Rating:

1.0

Truck was very old looks like driving 90s vehicle, driver door was not properly locked sign was blinking on dashboard. The Truck was parked in the very narrow street and other car were parked around it, luckily i am truck driver i managed to back up the truck and take it out but regular driver would be able to make it. Overall Condition of the truck was bad.

Rating:

5.0

Fully recommended... especially the location at Mt Pleasant area, amazing and fantastic services... Thanks

Rating:

1.0

Selling insurance unnecessarily. Equipment cargo light was not working. Long wait times for check in

Rating:

3.0

Speed up the process. I had to wait long enough to try and avoid this location next time.

Rating:

1.0

Worker was very rude and slow and tried to charge me additional fees which I had to prove to him were not applicable

Rating:

1.0

They did not kindly, not good customer service, very rude.

Rating:

1.0

The owner was rude and impolite. He doesn’t have any idea how to deal with a customer.

Rating:

1.0

very poor service by convenience store owner. Didn’t give the dolly and he hasn’t no puntuality.without having a reason he was trying to take more money from me. not recommending this store to anyone.

Rating:

1.0

Uhaul Mt. Pleasant Brampton is a convenience store and operates as such. Uhaul Main St. Brampton was not helpful when no vehicle was available. Phoenix office accepted credit card and booked us to rent vehicle at Mt. Who had no notice of our booking. One hour there before our departure. Rigid inflexible reqirement to return the single vehicle which this location parks in a back lane. Why are they in business? I doubt that our city zoning allows this.

Rating:

1.0

Poor customer service does not value customer time rude behaviour

Rating:

1.0

They are charging for estimated kilometres because nobody rent out their truck so they try to make money from a single person by charging them extra

Rating:

1.0

I got the truck almost an hour late due to website not being accessible. The store guy kept on calling me every minute even after mentioning that I'll be delayed by more than an hour. Even after opting for mobile pick up, the keys had to be collected & dropped at the store.

Rating:

5.0

Great customer service.

Rating:

3.0

This was not a full service U-Haul location. As a result the time to check out and check in a vehicle were long. The cab of the truck was not cleaned and smelled of smoke. I dealt with this location die to the convenience to pick up the truck, but your full service locations are much better.

Rating:

2.0

I was charged twice for safe move insurance and truck rental, saying that I kept the truck for 21 hours, which was wrong. I returned the truck in less than 5 hours hours. Then I have to message and email to U-Haul to refund my money. Receipt was also received late as store forgot to process my return of truck. So all in all very bad administrative experience. But truck was in good condition and was neat. My advice check your receipt 2-3 times as they keep your card details and charge incorrectly .

Rating:

4.0

NA

Rating:

5.0

Pricing could be better

Rating:

1.0

Repersentative put 1 extra mile then what I used, He forced us to put extra fuel then what we recieved truck with, even I showed him all the proofs I still have those proofs, but he was rude about it.

Rating:

5.0

Great

Rating:

2.0

Too much to say but I am bad at typing

Rating:

1.0

I actually paid the fuel price at 2 CAD per litre, and then the location owner show the frustration like why you have not filled the tank till the mark that is given. Very pathetic services.

Rating:

1.0

Lady working at this location was very rude not helpful not a good place for renting a truck they force you to come n return truck even you want to keep and pay them for extra

Rating:

5.0

The person who dealt with me was very helpful . God bless them

Rating:

3.0

Gas charges are a bomb @ $1.759 per mile. I wish there was a consideration in this regard.

Rating:

1.0

This guy was really misbehaving.I will never ever visit this place for u-haul.I will not suggest my friends as well. i don’t understand how can a person with no customer service be at the counter giving me really hard time

Rating:

1.0

He was telling something and doing something.worst customer service.

Rating:

5.0

Everything was perfect, U haul is like a friend who helped when needed. Thanks a lot.😊😊😊👍👍👍👌👌👌

Rating:

5.0

Driving was smooth, everything was perfect.

Rating:

3.0

Issues with software caused a 45 minute delay for me to pickup my truck.

Rating:

5.0

Great service. Fast and easy.

Rating:

5.0

Pick up was as good as a Uhaul location. Received a call from the owner about someone else's review "Michael". We didn't have any issues with our pick up or drop off.

Rating:

1.0

Keys were given to me very late due to an 'unknown' system issue. Convenience store clerk had me waiting over half an hour before getting the keys and when returning. This took away some of my time to return the truck on time and was charged a double rental fee. Convenience store clerk was not knowledgeable with the U-Haul system and was always on the phone. I was also charged twice on my debit (at the store) and credit card online for this rental with extra charges that should have not been applicable. There was also no windshield washer fluid and expected to pay extra fuel missed by a tick. Do not recommend!

Rating:

2.0

Not a friendly experience with the Uhaul location.

Rating:

2.0

I had my booking for 9 am to pick up, but the store owner came at 10 am. I had to wait outside their shop in this cold weather for an hour. And when I confronted here for the inconvenience she told me that, u haul website showed the wrong timings for pick up. I had my appointments according to my set schedule and because i got the truck an hour late I couldn’t finish up my work on time.

Rating:

4.0

charges are too much i would not go there anymore , compare to others

Rating:

5.0

Nothing

Rating:

5.0

1.customer service call centre was pathetic 2.I don’t think people have one to two hours to talk to an agent 3.Recommended to have the fuel type sticker on dashboard or gas tank

Rating:

5.0

It all good and experience was also good

Rating:

4.0

There is so much dust inside of the van, seat and steering is not clean. Dust coming from AC went. Parking is so tiny and hard to park. Thx

Rating:

3.0

The truck was very stinky. Store had given me air freshener.. I washed vehicle with plain water hose before I used…Yet it didn’t help…Had vomiting sensation throughout the day!!

Rating:

4.0

None

Rating:

5.0

Floor in the cab of the van could've been cleaned, but it was an excellent rental experience other than that. I wouldn't hesitate to rent again from here.