Customer Reviews for Park Rapids Auto Center
(U-Haul Neighborhood Dealer)

115 reviews

1302 1st St E   Park Rapids, MN 56470

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed

Services at this Location:

Contact Us

1302 1st St E
Park Rapids, MN 56470

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Derrick M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
3.0

The truck was swept out, however, the truck itself was old, and pretty beat up. The previous renter had spilled a greasy/oily substance in the back on the floor of the truck box. Luckily we had blankets to put down to protect our items. This was also a slipping hazard. My husband felt like the people at the facility did their job and were helpful, they just were not set up to thoroughly clean this out of the truck.

Gregory B. 
Rating:
3.0

The staff was very helpful and knowledgeable. The equipment I rented was perfect.

BASIL C. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
1.0

I had to drop off a trailer after hours so it was night. There's no signs indicating it was even a UHaul location. There's no lighting so I had to perform the trailer return in complete darkness.

Randy P. 
Rating:
5.0

Make sure passenger door is completely closed when due walk around every morning when checking vehicles (safety issues). Have needle checked on gas gauge (inaccurate reading). Otherwise customer service & truck were good

JAMMIE J. 
Rating:
4.0

The process to open the lock to get the key was not clearly communicated. We struggled for 20 minutes plus several minutes on the phone with an UHaul agent and could not open the lock. Then owner/operator of the business where the UHaul truck was kept came by and pressed a latch on the lever holding the overhead door shut and the lock opened immediately. Again the UHaul agent did not no of the need to press the latch on the lever of the door before unlocking the lock.

Ronald S. 
Rating:
4.0

Easy to find. Self-drop off system went pretty smoothly, though it took a bit to determine how to access the account from the second text that was sent to my phone.

JACK B. 
Rating:
5.0

Super friendly and accommodating!

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

KAREN E. 
Rating:
3.0

Super friendly and knowledgeable. Would definitely use again. Was nervous after the pickup experience.

Gerald G. 
Rating:
4.0

Customer did not leave a comment.

Darrell G. 
Rating:
4.0

Very friendly and knowledgeable

David H. 
Rating:
5.0

Great to work with

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
4.0

Customer did not leave a comment.

sean L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Excellent service!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Vicky S. 
Rating:
5.0

Phone customer service with actual u-haul 800 number was awful

MEGAN A. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

great people

rick G. 
Rating:
3.0

Customer did not leave a comment.

Shawn R. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
4.0

Explain there is no refund for early return.....

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

EASY

rick G. 
Rating:
5.0

Would be nice if they had a small pickup to rent. Apparently UHaul is behind in getting a diversity of vehicles to their dealers.

JAMES H. 
Rating:
4.0

More lockboxes.

Chad N. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

ALTA W. 
Rating:
3.0

I had to drive an additional 45 minutes because the site I signed for did not have the trailer I needed

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Friendly attentive service. Easy pick up and drop off.

Kurt C. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Staff was friendly and helpful!

Kristina S. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Stephen provides EXCEPTIONAL service!!!!!

IAN B. 
Rating:
3.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Nothing, nice and professional

terra J. 
Rating:
3.0

CHECK THE TIE DOWN STRAPS. THEY ARE VERY WORN

TIMOTHY ROSS T. 
Rating:
5.0

Great place

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

ron D. 
Rating:
5.0

Customer did not leave a comment.

gerald K. 
Rating:
5.0

The husband and wife team were great, they represent U-Haul proudly. Nice facility, plenty of parking, easy access off the highway. Friendly, cheerful great team!

Mike P. 
Rating:
4.0

Customer did not leave a comment.

DENNIS SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

holly D. 
Rating:
3.0

Customer did not leave a comment.

Bruce A. 
Rating:
3.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

I wish I had asked for another pack of moving blankets!

Becky C. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
4.0

Customer did not leave a comment.

rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Wear masks as mandated by our governor

Thomas B. 
Rating:
2.0

Not send out trailer's with bald tires.

tim S. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
3.0

Charged for three days though I returned after two. Had similar experience over labor day weekend. This outfit rips you off. Need social media to get this out to the public.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Quick and easy to drop off. Very nice and helpful.

Eric C. 
Rating:
3.0

Inside of truck was dirty, windshield has not been cleaned in a long time. Outside windshield was full of bug splatter. You could not see out. When I picked up the truck their was dew on the windshield and with all of the bugs I could not see out. Very disappointed in the cleanliness of the inside cab of the truck. Especially when you advertise that they are COVID clean!

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Randall A. 
Rating:
5.0

This was a drop off during closed business hours. No contact with any Uhaul personnel.

Bradley G. 
Rating:
5.0

Everything went smooth as smooth; nothing to report.

David B. 
Rating:
5.0

excellent service

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Rod H. 
Rating:
4.0

Everything was great ! Except had to travel 45 miles to pickup truck . There was 3 locations in my city and no available 26'truck/ u- haul should transport trucks to your location for smoother delivery of the truck you preorder !!!When you are moving this adds more time and stress to your situation

Francis K. 
Rating:
5.0

Customer did not leave a comment.

Ryan U. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
5.0

Make costs of insurance, etc. more clear.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

LuAnn D. 
Rating:
5.0

I was completely satisfied

Bill F. 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
3.0

We never arrive before business hours are over, so we have to do the self-checkout app on the phone. Hard to rate the location/staff.

David O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

The trialer I rented was obviously old and in poor repair. And in fact, during my trip, one wheel separated from the axle! The trailer dropped to the pavement at 55 MPH. I could have been seriously injured or killed. As it was, it ended up costing my half a day and I had to transfer all my goods to a different trailer. I will never rent from U-Haul again.

TERRY B. 
Rating:
2.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Our only disappointment is that we are always arriving in town after business hours are over. So we always have to do self checkin on a phone and we're not all that tech savy.

David O. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

very friendly, AAA+

Alan H. 
Rating:
4.0

On contract 93211787, the start mileage was not correct. Upon self-checkin, the phone app said I owed another >$400+ for extra mileage. I did not drive that far. The initial mileage on the contract did not match that odometer of the truck - I did not notice that until check-in at Park Rapids. I filled the gas tank in Omaha before leaving on 6-20-20, but had not checked the odometer at gas-up to see if it matched the contract start mileage. Learned my lesson. I should NOT have to pay for that over-mileage. The contract must've indicated a mileage of a prior contract or location transfer or something. Not amused.

David O. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Gerald O. 
Rating:
5.0

I rented on line and received a phone call from u haul that said I couldn't rent that size to travel out of state with. She stated it was for local use only. She stated many that size are owned by the local u haul and the reason I couldn't take it out of state was in case I decided to only travel one way with it. When I told her I checked with local guy first, he said it was fine to travel out of state. She said many who work at local rental venues are just too generous and they'd be the ones out of the equipment if we only travelled one way and didn't return to the original point of rental. If not for the courteousness of the local u haul Rep, based off of my telephone call with the national rep, I would NOT be renting from I haul again. Only because of my dealings with the Park Rapids, MN u haul representative and his courteousness, will I consider utilizing UHaul again. He was GREAT to work with.

Bill D. 
Rating:
1.0

They could not find reservation and said the truck had to be returned to their location.

Garrett L. 
Rating:
5.0

Customer did not leave a comment.

Kurt C. 
Rating:
2.0

The lock on the rear door was difficult, and took me several minutes to get opened. The 1 dozen blankets, and the dolly that I paid for were not in the truck when I picked it up. We had to make do without them, and some of our furniture ended up getting damaged as a result. This is definitely not the UHAUL that I remembered from years gone by.

Jonnie P. 
No reviews have been submitted for this location.

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