Stop making it so complicated.
Brittney T
Customer Reviews for Parker Quik Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very friendly and helpful!
TRENT LThe gentleman who came out to help to record my return of truck & trailer was very nice and professional! Very quick and efficient!!! ( I really appreciated that after a long trip) I have returned vehicles before and was pleased with their service!!!
CHERYL LVery overall good experience which, thankfully is quite different from our previous experience
DOUGLAS JSo much wasted paper amd time printing out the contract upon.picking up rental. Would be better to have contract sent via email. Love the online reservation, quick and easy.
TODD GThe location was closed for New Years Day. The site was easy to find and easy to park equipment.
PATRICK MNot Parker Quik Lubes, problem, but I was able to make it with 2 days to spare on my reservation. I was unable to get any of my money back even through I dropped off my Uhaul early. I think that’s a bit of a weird one.
JEFFERY AHe was very polite and efficient.
PEGGY PPick up and drop off went very smoothly.
MICHAEL SI am not happy that the $8.00 insurance charge that I declined when making my reservation on-line, was added back on to my credit card charge. WATCH YOUR BILL! Otherwise the rental went well as expected.
WILLIAM BMy reservation was for a different location. As a complete failure in uhaul, I had to drive and additional 40 minutes (after driving 39.minutes to the first) location. Parker Quick Lube was fine, it was the part leading up to going there I am very unhappy with.
WILLIAM BThe location I originally booked was 5 minutes from my house. I arrived and they said I had to go 40 miles and pick up the truck. I booked directly with that location and no one called and told me I had to go to another city. This was EXTREMELY infuriating
Robyn BI was charged 2.24 for 2 extra miles even though the gas tank was at 1/2 when only needed to be 1/4 - we were not sure of the mileage we would get when gassing up at pickup time. Miss the old days when started with a full tank and that was where you returned it. I wasted a lot of money.
MICHELE SFast and efficient check out.
Mary RImmediately assisted us with disconnecting trailer upon return.
William PWas overcharged for the insurance originally. When I asked to buy the insurance at the original price quoted the uhaul representative said to take it ( the higher price) or leave it. Very rude. Very uncalled for. After an hour on the phone I finally got the insurance I was quoted from a different representative. Parker quick lube was fine it was your uhaul representative that he had to call that was the problem
Jeri GFirst pickup location Nobody on site business was locked had to call U-haul Was sent to Parker Quick Lube location Agent on phone was friendly and helpful The staff at Parker were helpful and got me on my way I just loss of a couple of hours or would be excellent rating
Joseph VParker's staff is efficient and attentive to each of their customers.
William MDon't try to fix something that isn't broken, your system works well leave it be the way it is
Derek BI just dropped truck off. They were closed so no interaction with staff at drop off location
Rebecca FNice
DANIEL HLocation was perfect your checkin app wasnt working right
John SIt was after hours when I turned the truck in so I can’t review the personnel or give an accurate overall review.
David PReservation website was easy to use to reserve what I needed. In and out with a very little wait time
Todd GVery helpful and friendly. Thanks!
William LBetter lighting for after hours night time drop off.
Edward BThe windshield seal was loose and rattled a bit. It wasn’t noted on the paperwork. I informed the drop off location.
KEELING TSome confusion and had to go back in because I was over charged but was given a credit
STEVE WWaited 30 minutes for the "manager" to show before I could get trailer. Not his fault BUT the rental time was guaranteed. Should I push the "$50" uhaul promised or no? Staff was nice, not very efficient but nice.
Dustin SWas ok didn't tell me anything about gas or anything
William HGreat person and easy drop off
Jose VExcellent service friendly employees. Easy to get in touch with. I have already communicated this location to several friends.
Joseph WEasy after hours drop off and helpful next day when I went in to make sure all was okay
Terry SDid not give me enough time to do inspection. The link timed out. It was pouring rain when I picked up trailer.
Daniel JI had filled out all the info online prior to arrival. We went thru 90% of all the info again. Seems pointless. Staff was helpful and nice.
Daniel JThere was a delay, computer problems. I was told additional miles was $.79 per mile and cost was $1.00 per mile at other end.
Bruce HHaven’t got my deposit back yet
Catherine GU-Haul app wouldn’t recognize my location very difficult to self check out. Place was closed took me over 40 minutes and finally employee walked out headed home and he took care of it on his end otherwise not sure what I would have done. Yes I had my location device turned on my phone.
Drew Svery helpful worker, was polite,
Hugo Rso easy!
Wendy RThe employee at this location did everything he could to help me. What happened was not his fault. If prices have changed then corporate should be giving this information to their employees in a timely manner and the website should also be corrected, but corporate never I repeat never said anything about a rate increase only that "she worked there and she was telling me it's .99 a mile" and kept repeating so how much did I think I was over charged when I would tell her I was charged an extra .60 a mile she'd say no I wasn't because it's .99 a mile so at .99 a mile what did I think I was over charged ok so even at .99 I was charged a $1.00 a mile even the manager at the corporate office would not admit I was over charged. Money is tight these days and for this company to be allowed to falsely advertise and tell their employees to quote prices that are not what you'll be charged is not right or legal it's fraud plan and simple. The manager at the corporate office should be fired she told the drop off location to have me call my pick up location I did they at no fault of theirs was not given any information that would explain why, but when I talked to the corporate manager she insisted I was not over charged by .60......
Randy KExcellent customer service! Can not think of anything they could do to improve. Maybe have more inventory.
KAREN BNeed more room to maneuver trailers.
ray c