Picked up the auto transport and drove approx 10 miles to Hardin, KY where I had a tow company lined up to load my non running vehicle on the transport. After loading, the tow truck driver noted to me that one of the drivers side tires was flat on the transport. In checking the pressure on the transport, one was completely flat and the other had 10 pounds of air on the drivers side. On the passenger side they were more like 35 and 40 pounds of air. The towing company was extremely helpful and utilized their air compressor on their truck to bring all tires on the transport up to 55 pounds of air. In the short drive to this location (approximately 10 miles) I was amazed I had not blown a tire or lost control of the empty transport. I called UHaul within an hour of loading up my transport to address my dissatisfaction in how this situation had occurred. Yes, the problem was rectified “by the tow truck driver” but this should never have been an issue. The UHaul rep stated they would document the problem and she would forward my call to someone that could take my complaint only to be returned to the original menu for call direction. Frustrated to what department to select, I choose to direct my call to Roadside assistance. I explained my situation and the UHaul rep stated there was nothing she could do as I did not need roadside assistance but would document my dissatisfaction and my the call. As I drove to my destination, I will admit I was paranoid about the possibility of a blowout now that my vehicle is fully loaded onto the transport AND that not one rep suggested that I should stop at a UHaul station on my route to my destination to have the tires checked to ensure they were even safe to drive on. Point is, had the transport been inspected prior to being issued to me, this never would have taken place. I’m naturally angry as I rely on a safe piece of equipment. UHaul missed the bar by a mile on this one. I’ve rented equipment numerous times from UHaul , but I will think twice before I put my self in danger and rent their equipment again.
ROGER R
Customer Reviews for Parker Quik Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, helpful service!
ROY SClean the vehicle, inspect the engine.
KENDRA RStop making it so complicated.
Brittney TStaff very friendly and helpful!
TRENT LThe gentleman who came out to help to record my return of truck & trailer was very nice and professional! Very quick and efficient!!! ( I really appreciated that after a long trip) I have returned vehicles before and was pleased with their service!!!
CHERYL LVery overall good experience which, thankfully is quite different from our previous experience
DOUGLAS JSo much wasted paper amd time printing out the contract upon.picking up rental. Would be better to have contract sent via email. Love the online reservation, quick and easy.
TODD GThe location was closed for New Years Day. The site was easy to find and easy to park equipment.
PATRICK MNot Parker Quik Lubes, problem, but I was able to make it with 2 days to spare on my reservation. I was unable to get any of my money back even through I dropped off my Uhaul early. I think that’s a bit of a weird one.
JEFFERY AHe was very polite and efficient.
PEGGY PPick up and drop off went very smoothly.
MICHAEL SI am not happy that the $8.00 insurance charge that I declined when making my reservation on-line, was added back on to my credit card charge. WATCH YOUR BILL! Otherwise the rental went well as expected.
WILLIAM BMy reservation was for a different location. As a complete failure in uhaul, I had to drive and additional 40 minutes (after driving 39.minutes to the first) location. Parker Quick Lube was fine, it was the part leading up to going there I am very unhappy with.
WILLIAM BThe location I originally booked was 5 minutes from my house. I arrived and they said I had to go 40 miles and pick up the truck. I booked directly with that location and no one called and told me I had to go to another city. This was EXTREMELY infuriating
Robyn BI was charged 2.24 for 2 extra miles even though the gas tank was at 1/2 when only needed to be 1/4 - we were not sure of the mileage we would get when gassing up at pickup time. Miss the old days when started with a full tank and that was where you returned it. I wasted a lot of money.
MICHELE SFast and efficient check out.
Mary RImmediately assisted us with disconnecting trailer upon return.
William PWas overcharged for the insurance originally. When I asked to buy the insurance at the original price quoted the uhaul representative said to take it ( the higher price) or leave it. Very rude. Very uncalled for. After an hour on the phone I finally got the insurance I was quoted from a different representative. Parker quick lube was fine it was your uhaul representative that he had to call that was the problem
Jeri GFirst pickup location Nobody on site business was locked had to call U-haul Was sent to Parker Quick Lube location Agent on phone was friendly and helpful The staff at Parker were helpful and got me on my way I just loss of a couple of hours or would be excellent rating
Joseph VParker's staff is efficient and attentive to each of their customers.
William MDon't try to fix something that isn't broken, your system works well leave it be the way it is
Derek BI just dropped truck off. They were closed so no interaction with staff at drop off location
Rebecca FNice
DANIEL HLocation was perfect your checkin app wasnt working right
John SIt was after hours when I turned the truck in so I can’t review the personnel or give an accurate overall review.
David PReservation website was easy to use to reserve what I needed. In and out with a very little wait time
Todd GVery helpful and friendly. Thanks!
William LBetter lighting for after hours night time drop off.
Edward BThe windshield seal was loose and rattled a bit. It wasn’t noted on the paperwork. I informed the drop off location.
KEELING TSome confusion and had to go back in because I was over charged but was given a credit
STEVE WWaited 30 minutes for the "manager" to show before I could get trailer. Not his fault BUT the rental time was guaranteed. Should I push the "$50" uhaul promised or no? Staff was nice, not very efficient but nice.
Dustin SWas ok didn't tell me anything about gas or anything
William HGreat person and easy drop off
Jose VExcellent service friendly employees. Easy to get in touch with. I have already communicated this location to several friends.
Joseph WEasy after hours drop off and helpful next day when I went in to make sure all was okay
Terry SDid not give me enough time to do inspection. The link timed out. It was pouring rain when I picked up trailer.
Daniel JI had filled out all the info online prior to arrival. We went thru 90% of all the info again. Seems pointless. Staff was helpful and nice.
Daniel JThere was a delay, computer problems. I was told additional miles was $.79 per mile and cost was $1.00 per mile at other end.
Bruce HHaven’t got my deposit back yet
Catherine GU-Haul app wouldn’t recognize my location very difficult to self check out. Place was closed took me over 40 minutes and finally employee walked out headed home and he took care of it on his end otherwise not sure what I would have done. Yes I had my location device turned on my phone.
Drew Svery helpful worker, was polite,
Hugo R