Immediately assisted us with disconnecting trailer upon return.
William P
Customer Reviews for Parker Quik Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was overcharged for the insurance originally. When I asked to buy the insurance at the original price quoted the uhaul representative said to take it ( the higher price) or leave it. Very rude. Very uncalled for. After an hour on the phone I finally got the insurance I was quoted from a different representative. Parker quick lube was fine it was your uhaul representative that he had to call that was the problem
Jeri GFirst pickup location Nobody on site business was locked had to call U-haul Was sent to Parker Quick Lube location Agent on phone was friendly and helpful The staff at Parker were helpful and got me on my way I just loss of a couple of hours or would be excellent rating
Joseph VParker's staff is efficient and attentive to each of their customers.
William MDon't try to fix something that isn't broken, your system works well leave it be the way it is
Derek BI just dropped truck off. They were closed so no interaction with staff at drop off location
Rebecca FNice
DANIEL HLocation was perfect your checkin app wasnt working right
John SIt was after hours when I turned the truck in so I can’t review the personnel or give an accurate overall review.
David PReservation website was easy to use to reserve what I needed. In and out with a very little wait time
Todd GVery helpful and friendly. Thanks!
William LBetter lighting for after hours night time drop off.
Edward BThe windshield seal was loose and rattled a bit. It wasn’t noted on the paperwork. I informed the drop off location.
KEELING TSome confusion and had to go back in because I was over charged but was given a credit
STEVE WWaited 30 minutes for the "manager" to show before I could get trailer. Not his fault BUT the rental time was guaranteed. Should I push the "$50" uhaul promised or no? Staff was nice, not very efficient but nice.
Dustin SWas ok didn't tell me anything about gas or anything
William HGreat person and easy drop off
Jose VExcellent service friendly employees. Easy to get in touch with. I have already communicated this location to several friends.
Joseph WEasy after hours drop off and helpful next day when I went in to make sure all was okay
Terry SDid not give me enough time to do inspection. The link timed out. It was pouring rain when I picked up trailer.
Daniel JI had filled out all the info online prior to arrival. We went thru 90% of all the info again. Seems pointless. Staff was helpful and nice.
Daniel JThere was a delay, computer problems. I was told additional miles was $.79 per mile and cost was $1.00 per mile at other end.
Bruce HHaven’t got my deposit back yet
Catherine GU-Haul app wouldn’t recognize my location very difficult to self check out. Place was closed took me over 40 minutes and finally employee walked out headed home and he took care of it on his end otherwise not sure what I would have done. Yes I had my location device turned on my phone.
Drew Svery helpful worker, was polite,
Hugo Rso easy!
Wendy RThe employee at this location did everything he could to help me. What happened was not his fault. If prices have changed then corporate should be giving this information to their employees in a timely manner and the website should also be corrected, but corporate never I repeat never said anything about a rate increase only that "she worked there and she was telling me it's .99 a mile" and kept repeating so how much did I think I was over charged when I would tell her I was charged an extra .60 a mile she'd say no I wasn't because it's .99 a mile so at .99 a mile what did I think I was over charged ok so even at .99 I was charged a $1.00 a mile even the manager at the corporate office would not admit I was over charged. Money is tight these days and for this company to be allowed to falsely advertise and tell their employees to quote prices that are not what you'll be charged is not right or legal it's fraud plan and simple. The manager at the corporate office should be fired she told the drop off location to have me call my pick up location I did they at no fault of theirs was not given any information that would explain why, but when I talked to the corporate manager she insisted I was not over charged by .60......
Randy KExcellent customer service! Can not think of anything they could do to improve. Maybe have more inventory.
KAREN BNeed more room to maneuver trailers.
ray cDouble check the equipment numbers to match up with the contract information. Staff went above and beyond and completed my requests.
Nina PNot charge 137 dollars for a fuel when I pick up truck it had 3/8 of a tank, when I brought the truck to this location for drop off it had over 3/8 of a tank, I was told there wouldn't be a fuel charge if I brought truck back at the same amount as when I picked it up at. I hope this gets resolved quickly.
Roy MNo comment.
Janie DI rented a dolly but it was not received. We had to drive 30 miles to purchase one and it was really disappointing.
Colton DThe truck with filthy inside the cab. And also inside the back. It had blood smeared in it it smells like cow manure
HYAHWAHNAH OThe back door to the truck would not close and we had to call roadside assistance which took several hours. The cables had to be removed so the door was too heavy to open without assistance. An engine light came on after about 2 hours or so of driving the first day. Again we called roadside assistance, they said we could continue to drive the truck as long as it seemed OK. We made it to our destination and when we had help to unload the truck we discovered water in the truck and our contents was water damaged. Claim has been submitted. I hope U-haul will help make this right and do a better job of maintaining their trucks.
Colleen WTruck had no cruise control which is a big deal when doing real driving. There was no breakdowns but engine had a belt squealing that came and went constantly. The plastic on speedometer dash was dirty but on underside which can not be cleaned without removal making instrument panel hard to read.
EDWARD BVery nice, helpful employees.
FRANCES EGreat service easy 123
Allen JThe mobile app checkin was awful but the desk checkin was fast, friendly, and painless. Problems with the mobile app included it kept saying my session was expired when I tried to log in, then finally after it let me in I had to wait between each step for processing and it kicked me out once to start back over. When I asked the desk person to help, he just looked me up, verified my info, had me sign the paper and gave me the key, all within a couple of minutes. So the app is a good idea, and maybe I will try it again if it evolves, but most likely I will just rely on the fast friendly personal service of desk staff :). The vehicle worked great, too as always. Thanks!
William L