Customer Reviews for Parker Street Rental & Storage
(U-Haul Neighborhood Dealer)

3402 reviews

17 Parker St   Belleville, ON K8P1C9
(Off Bridge St West between Sidney St and Front St)

(613) 961-5182

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 961-5182

17 Parker St
Belleville, ON K8P1C9
(Off Bridge St West between Sidney St and Front St)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service at this location was perfect. Connor and Damon were both very knowledgeable, courteous and helpful. Everything was quick and they took the time to explain all the details to me.

DARLENEE M. 
Rating:
3.0

I drove a new truck.

BRITTANI S. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA N. 
Rating:
5.0

Customer did not leave a comment.

Phil C. 
Rating:
3.0

It was unfortunate that lights weren't working. They tried desperately to repair for us, but we waited for 2 hours and finally I asked for the larger trailer since there were no other our size available. Office also smells like cat pee. People were nice to us and tried to accommodate but sub should have been offered sooner and without us asking.

David P. 
Rating:
5.0

Very kind and helpful

JOHN D. 
Rating:
5.0

Staff were excellent for pick up and delivery, particularly when we were returning the car dolly just after closing. On pickup, one of the guys even helped me load the car and secure it. Excellent experience.

CRAIGRICHARD W. 
Rating:
5.0

Everything was fine. Friendly staff and plenty of moving supplies.

BRENT K. 
Rating:
5.0

Good Morning, Thank you for renting me the 26' truck. It helped me achieve my move successfully. Just as a note that the truck drives really hard over rough roads and is very uncomfortable to handle especially with it empty. Air ride seats would go along way as a recommendation. It was a pleasure working with you all especially Damian, thank you for taking the time to explain the fine details of the truck. Have a wonderful day and Thanks again. Sean

SEANMERVIN P. 
Rating:
1.0

Customer did not leave a comment.

ELAINE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

The whole experience was professional and well executed. Keep up the good work.

ROBERT M. 
Rating:
5.0

The truck was very clean and the staff were very friendly. The owner of the location remembers her repeat clients by name, very impressive. This place underwent some renovations and looks very good. I could never rent anywhere else in Belleville. I always pass the U-Haul by my house to go to Parker St U-haul. I give this place 10/10.

WEBSTERTENDEKAI M. 
Rating:
5.0

Customer did not leave a comment.

PAULL N. 
Rating:
3.0

1 I was booked the wrong truck and charged more than expected. Was promised a $10 discount 2. Was told it was on 3/4 of a tank it wasn't. Took a picture before pulling out of the U-Haul yard. 3. Went 33 km brought the truck back on time with more Gas than when I left Took another picture Showed the staff. He ignored me. Was rude 4. Got charged $10.60 for gas 5. Called. Told I'd get a $10 refund for the gas charge. And $10 for the rudeness 6. Only receive an $8 credit I've used this uhaul location many times and gave recommended many people. Never again

AMYA H. 
Rating:
5.0

The employees at Parker street were amazing, i can not find any flaws what so ever in their service, we have been strictly a ryder truck rental but the uhaul we just rented was actually better than the ryder truck i will be moving any business i can to u haul moving forward. the Belleville u-haul was much better service than the u haul in kingston, The kingston service company on Princess street would not give me the time of day, were not helpful and did not really seem to care if we rented there or not , our company spends on average 10k to 20k a year renting trucks.

GARY T. 
Rating:
5.0

Not much, as the check in and return process was quick. I would perhaps explain how mileage is charged, so people know how the rates change, depending on distance.

JAMESC B. 
Rating:
5.0

Very friendly and helpful. Made everything easy. Thank you to all staff!!

NORMANSTANLEY S. 
Rating:
5.0

Friendly, helpful staff. It felt like a small business with really good customer care. I look forward to renting again from them.

STEWARTR C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Highly recommended

Sween K. 
Rating:
5.0

I understand why you have to do the whole episode when I returned the truck. I wish there were an easier way as I was tired and just wanted to go home but had to go back to the truck and take pictures etc. Anyway I don't have a suggestion to make it easier and see the necessity. Great Lady on the desk and totally perfect day.

ELAINEMARGARET I. 
Rating:
5.0

Customer did not leave a comment.

WAYNEG Y. 
Rating:
5.0

Very pleased the people are great

DARYL V. 
Rating:
5.0

Excellent customer service

SYEDMUHAMMADA R. 
Rating:
5.0

Customer did not leave a comment.

VANESSA H. 
Rating:
5.0

This location has "magicians" employed there. Within moments of my short noticed request, I was notified that it would be there for the time I requested. Damian was handling phone calls, other customers and walk-ins without skipping a beat. Excellent staff, wonderful service and yet again good dollar value.

FREDRICKR O. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

I am very impressed with movers!! Would highly recommend them. They were excellent.

Laurel P. 
Rating:
5.0

Customer did not leave a comment.

BRENTW C. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Woman who helped me was great. Sorry didn't get her name. Guy at location who helped me first didn't really seem too interested and didn't ask me any questions. Luckily went back in to ask question after initial transaction, and woman clarified several things that were not mentioned in first transaction

STEVENE A. 
Rating:
5.0

Not a thing!

DELISA M. 
Rating:
5.0

Great service at this location. Would definitely recommend.

MAIRE B. 
Rating:
3.0

Great service experience.

Rudy D. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Don't have to improve a thing,it works well

DANM B. 
Rating:
5.0

You can fire the woman at head office who completely lacked any sense of customer relations. If you guys record the calls to customers you should listen to it. Extremely rude. She cancelled my original pick up location in Belleville and sent me half an hour east to Napanee only to find out there was no truck. It was the helpful people in Napanee and Belleville Uhaul branches that saved the day by getting me a truck BACK in Belleville like I had originally requested. Between driving back and forth from Belleville to Napanee plus waiting around to see who could figure this mess out, I wasted a good three hours for nothing.

DILLONEDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Meng G. 
Rating:
5.0

Awesome pick up / drop off location - staff were excellent!

CAMERON L. 
Rating:
5.0

The movers were absolutely wonderful!

Cristina M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Can't think of a thing!

DAVIDF S. 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
3.0

Customer did not leave a comment.

curtis D. 
Rating:
5.0

The staff was the best part of the experience. I had to call in a few times and make changes to my rental. They (a man and a woman) were so polite, efficient and knowledgeable about the product and about their supply. I'll be back for sure!!

KATHARINEM D. 
Rating:
5.0

Great experience. They made it so easy, pick up and drop off. Trailer worked as promised, no issues, easy to tow. Would never go anywhere else but here to rent

JOHNE H. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Fast check in and check out. Helpful rep prepped, moved and readied the trailer for you. Great experience.

LUC H. 
Rating:
5.0

Customer did not leave a comment.

WALTERF G. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

LISAROSEMARIE M. 
Rating:
5.0

The staff at the desk were quick and efficient to help when I had problems with the mobile sign in

MICHAELJAMES T. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

Alkarim J. 
Rating:
5.0

Very helpful and friendly. For example, my back was quite sore after moving. I asked the staff person to help. She helped me pick up the unused boxes I was returning... and was so friendly. It was very appreciated. I wish I remember her name... I was exhausted and her kindness made all the difference. Thanks.

Aaron Elizabeth M. 
Rating:
5.0

Na thing

ANDREWJESSE B. 
Rating:
5.0

Had last ninute truck rental and the folks came through for me. Thanks.

STACY C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

VICTORIAANNE H. 
Rating:
5.0

Fast friendly customer service. Would rent from here again anytime.

GERTONH P. 
Rating:
5.0

Incredibly fast and professional service. The new equipment available from U-Haul is amazing. I hope U-Haul continues to replace and maintain the newer Chevrolet line.

RHOODIEAMIN I. 
Rating:
5.0

Excellent service and very friendly. Appreciated the advice on strapping down the motorcycle.

FRANCISG G. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
4.0

We have rented from this location before very convenient for us. There was a small error the person that booked it for me booked the wrong date cost us 45 minutes to rectify . Just put us on the road later but for the most part we have been happy .

DAVIDC M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN D. 
Rating:
4.0

Your web page could be more user friendly for those not experienced in using it. When you do an of hour pick up it should be made clear long before going to pick up the vehicle that you are required to have two pieces of identification and that you need to other people to confirm who you are. Doing this at 9:30 at night proved to be a little tricky. The one big complaint I have and it has nothing to do with respect where I picked the truck up, but I received a call the day before from some lady telling me my truck was no longer available at Parker Street Rental & Storage. She told me I needed to down grade or I could pick a 26' truck up in Madoc. To say I was unimpressed is an understatement. I told her if I have to drive 1hr to pick this truck up then they could compensate me for additional gas and mileage I would have put on the truck just to bring it to my home. She asked what I was moving and I told her a 2,400 sq foot home. She said, “Oh, I guess you really need it then!” She then said she would see what she could do and hung up. I never heard back from her so I called Parker Street Rental & Storage and asked him. He said the truck is sitting here for me to pick it up and is guaranteed for pick-up. He couldn't understand why I was called in the first place. I then figured it out, someone else at another U-Haul location was trying to pull a fast one on me likely trying to help or a friend or please a customer and cause me the inconvenience. I can say I was rather upset with this. Ironically a friend told me the exact same thing one month earlier had happened to him in this same area from Belleville to Cobourg. This is rather disturbing that someone else is screwing other people over so that they are pleading their customers. This needs to stop!!!

Peter H. 
Rating:
5.0

Nothing.

JASON C. 
Rating:
5.0

Everyone was courteous and everything went smoothly.

WILLIAMC W. 
Rating:
4.0

Customer did not leave a comment.

ALTONP F. 
Rating:
5.0

I have rented often. These people are some of the very best rental agents you have...

DOUGLAS W. 
Rating:
5.0

Was quick and easy and the guys there answered every question I had. Over all great place to go for a rental

KYLEROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DYLANTROY V. 
Rating:
5.0

Customer did not leave a comment.

Kevin N W. 
Rating:
5.0

Customer did not leave a comment.

ANDREWTERRENCE M. 
Rating:
5.0

Great staff

ROBERTF S. 
Rating:
3.0

We only dropped off the vehicle here, did not speak to anyone but the check in process was quick and easy.

Alana K. 
Rating:
5.0

Customer did not leave a comment.

BETHA P. 
Rating:
5.0

Nothing! I had a great experience. Wonderful and extremely helpful staff at Parker Street, here in Belleville, Ontario.

NATHALIE P. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

The easiest pick up and return ever!

WALTERF G. 
Rating:
5.0

Customer did not leave a comment.

LARRYC B. 
Rating:
5.0

We originally booked at another location and they called us to let us know that they didn't have the size we needed, so they recommended this UHaul location. We were impressed that this team took the time to explain some of the finer details of our rental to ensure that we had it booked for the correct milage and return time. This was really helpful and we appreciate the attention to detail. The entire process was quick and the team was lovely. We would definitely recommend dealing with this location.

KURTIS H. 
Rating:
5.0

I've rented from this location a few times and never let me down always clean and respectful people

HEATHERLYNNE L. 
Rating:
5.0

Customer did not leave a comment.

FRANKH R. 
Rating:
5.0

The staff at this location went above and beyond to help me with a difficult move. I would highly recommend these people I have absolutely no complaints.

Janet S. 
Rating:
5.0

Exceeded my expectations. Friendly, knowledgable, made sure everything was hooked up and tested.

ZACHARYJAMES CHA R. 
Rating:
5.0

I used this U-Haul location to rent a cargo van, and I hired 3 guys to unload a container I used for a residential move. The whole experience was great!! The staff at U-Haul were efficient, friendly and helpful. And… the 3 guys that unloaded the container were amazing!! They were prompt,, friendly, efficient, and very careful with all of my belongings. I would definitely recommend this location, and ‘the movers' to anyone. They eased the stress of moving!

MARCIAG F. 
Rating:
4.0

Customer did not leave a comment.

Kabir B. 
Rating:
5.0

No improvements necessary:)

Rick H. 
No reviews have been submitted for this location.

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