They told me one price and when I returned it it was 4 times as much 19.95 a day and the first 150 klm free and 30 cents a klm after that was a total lie
DAVID D
Parker Street Rental & Storage
(U-Haul Neighborhood Dealer)
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Victor HWhile the location and owners/staff have always been wonderful over the years, I did have an incident that I believe wasn't treated with the seriousness it should have been. On Thursday, September 10th, 2026, while I was driving a truck and 5x9 utility trailer to the address where the unit was to be used, the trailer came loose, roughly five kilometres from the U-Haul location, although still attached by the chains. I thought initially that someone had rammed me from behind but when I checked my rear view mirror I could see that the trailer was swinging wildly to and fro behind me and although there was little traffic it was giving me a wide berth. I looked for an area where the two lane highway had wide shoulders and I could safely pull over so that I wouldn't obstruct traffic. I got out to see what had happened and noticed the tongue was dragging on the ground. I thought the trailer hitch itself had broken but a good samaritan from Domino's Pizza stopped in very short order to see if he could render assistance. He told me he had a lot of experience with trailers and towing and quickly saw that the hitch itself was turned around and was caught up in the chains. He pushed the trailer back a bit which loosened the chains and allowed him to turn the hitch around so that he could insert it into the receiver. It was at this point that we looked at each other and both of us saw the problem - there was no draw bolt. We speculated that the cotter pin had malfunctioned somehow which allowed the hitch to back out of the receiver because there was no other way for me to get that far had there been no draw bolt at all. He continued on to his work and I called your roadside assistance people. After forty minutes I received a text telling me that help would arrive in 120 minutes. To me, that was unacceptable. Just then another truck pulled up behind me and it turned out to be a friend who had been passing by in the other direction and figured out pretty quickly that it was me so turned around to help. He told me his brother only lived a few blocks away and would probably had a spare draw bolt and set off to get it. He came back about fifteen minutes later and I was able to get back on the road again. I called your roadside assistance to cancel my call and headed to my intended address. I called the dealer the next morning and they were kind enough to deliver a draw bolt so that I could return the borrowed one. When I went to see the dealer a day after the truck and trailer had been returned they didn't seem to want to discuss it any further which I found disappointing. I wasn't pointing any fingers or attaching blame to anyone nor was I asking for compensation but I did want them to recognize the potential liability that could have arisen had there been traffic either beside me or directly behind me when the trailer came loose. Some kind of acknowledgement for what could have happened would have been nice and that wasn't there. This is a dealer that has gone above and beyond for me in the past and I will continue to patronize that location but I believe that the circumstances I found myself in on that day was given short shrift.
KLAASJE BMy favourite Belleville U-Haul location, keep up the great work.
JOSEPH MEverything ready and move went well as usuall
Bruce R