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VICTORIAANNE H.
Customer Reviews for Parker Street Rental & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast friendly customer service. Would rent from here again anytime.
GERTONH P.Incredibly fast and professional service. The new equipment available from U-Haul is amazing. I hope U-Haul continues to replace and maintain the newer Chevrolet line.
RHOODIEAMIN I.Excellent service and very friendly. Appreciated the advice on strapping down the motorcycle.
FRANCISG G.We have rented from this location before very convenient for us. There was a small error the person that booked it for me booked the wrong date cost us 45 minutes to rectify . Just put us on the road later but for the most part we have been happy .
DAVIDC M.Your web page could be more user friendly for those not experienced in using it. When you do an of hour pick up it should be made clear long before going to pick up the vehicle that you are required to have two pieces of identification and that you need to other people to confirm who you are. Doing this at 9:30 at night proved to be a little tricky. The one big complaint I have and it has nothing to do with respect where I picked the truck up, but I received a call the day before from some lady telling me my truck was no longer available at Parker Street Rental & Storage. She told me I needed to down grade or I could pick a 26' truck up in Madoc. To say I was unimpressed is an understatement. I told her if I have to drive 1hr to pick this truck up then they could compensate me for additional gas and mileage I would have put on the truck just to bring it to my home. She asked what I was moving and I told her a 2,400 sq foot home. She said, “Oh, I guess you really need it then!†She then said she would see what she could do and hung up. I never heard back from her so I called Parker Street Rental & Storage and asked him. He said the truck is sitting here for me to pick it up and is guaranteed for pick-up. He couldn't understand why I was called in the first place. I then figured it out, someone else at another U-Haul location was trying to pull a fast one on me likely trying to help or a friend or please a customer and cause me the inconvenience. I can say I was rather upset with this. Ironically a friend told me the exact same thing one month earlier had happened to him in this same area from Belleville to Cobourg. This is rather disturbing that someone else is screwing other people over so that they are pleading their customers. This needs to stop!!!
Peter H.Nothing.
JASON C.Everyone was courteous and everything went smoothly.
WILLIAMC W.I have rented often. These people are some of the very best rental agents you have...
DOUGLAS W.Was quick and easy and the guys there answered every question I had. Over all great place to go for a rental
KYLEROBERT B.Great staff
ROBERTF S.We only dropped off the vehicle here, did not speak to anyone but the check in process was quick and easy.
Alana K.Nothing! I had a great experience. Wonderful and extremely helpful staff at Parker Street, here in Belleville, Ontario.
NATHALIE P.The easiest pick up and return ever!
WALTERF G.We originally booked at another location and they called us to let us know that they didn't have the size we needed, so they recommended this UHaul location. We were impressed that this team took the time to explain some of the finer details of our rental to ensure that we had it booked for the correct milage and return time. This was really helpful and we appreciate the attention to detail. The entire process was quick and the team was lovely. We would definitely recommend dealing with this location.
KURTIS H.I've rented from this location a few times and never let me down always clean and respectful people
HEATHERLYNNE L.The staff at this location went above and beyond to help me with a difficult move. I would highly recommend these people I have absolutely no complaints.
Janet S.Exceeded my expectations. Friendly, knowledgable, made sure everything was hooked up and tested.
ZACHARYJAMES CHA R.I used this U-Haul location to rent a cargo van, and I hired 3 guys to unload a container I used for a residential move. The whole experience was great!! The staff at U-Haul were efficient, friendly and helpful. And… the 3 guys that unloaded the container were amazing!! They were prompt,, friendly, efficient, and very careful with all of my belongings. I would definitely recommend this location, and ‘the movers' to anyone. They eased the stress of moving!
MARCIAG F.No improvements necessary:)
Rick H.Online booking system needs to represent the actual equipment available.
Stephen M.Always great!!!
CORALIEANN N.The employees at Parker street rental were fabulous! They really saved the day for me and my family moving when there was a slight hiccup with our reservation but they reassured me that I was in good hands and went above and beyond expectations. Will recommend their services to anyone and will be going through them for any uhaul/ moving needs.
ADAMDYLAN M.The right rear tail light and signal light were not working and I was told that you can use it during the day by using hand signals. I have a CVOR and pretty sure that is a Major defect and not allowed to be driven after initial inspection!
MICHAEL L.Ideally the website / pickup wouldn't tell me to do things that aren't possible, like scan a QR code at the front of the store that doesn't exist. Just tell me to come inside!
FRASER H.My CSR at pickup was extremely helpful and provided insight as it was my first time hauling a motorcycle. My drop off was before the store opened however a quick call to let them know it was there was received by a friendly and couteous CSR. Cheers and thank u!
Kristine G.Great service at Parker Street!
ELIZABETHA S.Great customer service, vehicle was spotless
SCOTT T.Great service!!
BRADEN M.Great location , courteous and efficient. Thanks U haul for a positive rental experience.
JAMES G.Always great service at this location.
Lorne J.Great service! The team answered the phone in person when I called.
JASON S.We are first time users and the attendants are so friendly and patient with us.
BRIANA S.Thanks for everything
SADADSARALINGAM N.This place on Parker St in Belleville is the best location that I have ever been to over 40 years, The owner and her employees are super thoughtful and pleasant! The business is clean and so well maintained!
FRANCESE T.Quite satisfied
ALANR C.Very professional staff. Pickup was quick and easy. Great place to do business with. I keep using this location.
HEATHERG B.Picked up a 15 foot truck for 24 hours, I was late picking up the truck and mentioned I would need go change the time by 2 hours, the guy at the check out said if the truck was back by 12pm it would be " one charge " however today I received 3 calls to return the truck NOW as someone was waiting for the truck at the store. I mentioned again that I wouldn't be able to get there before 1130 and was again affirmed if it was back by 12 it would be " one charge" when I returned the truck a few minutes before 12 I was charged nearly $100 more than the price quoted to me when I went to ask about why I was charged this much all I received as reply was " I charged you 230" and was told " its crazy here today, were busy" If I could get an explanation of why it was this much more than quoted It would be greatly appreciated
MITCHELLANDREW A.Too expensive
STEVEN S.Probably one of the best uhaul locations for service. Very organized and caring!
DALEBRIAN C.Keep on doing what you are doing.
Agostino C.This location is awesome! I have rented from them many times and will keep going back :)
CAREE M.Professional and courteous.
DANIELA P.Thanks for being flexible and quick.
KALMAN T.The yard is tight to drop off a trailer and to try to manoeuvre around with a truck. But I understand that you can only work within the property lines. Great informative service and friendly staff. Thank you.
DAVIDE G.I was never the customer in the first place. Information has been leaked
TIFFANYJ W.Very easy, very friendly service, very competitive price point.
Dennis M.THIS location has been, and was again this time, ABOVE AND BEYOND!! The team here are always so friendly, helpful, knowledgeable, and we use their service twice a year and I couldn't ask for a better experience! Tina
TIMOTHY J.You're great
COURTNEY V.Nothing. Staff was great to work with. Followed up and stayed late to accommodate me. Very impressed. Actually answered their phone during busy time instead of letting it ring through (as the locations in my area do consistently) to central booking. Great customer service.
MICHAELA R.Lesley in Belleville was extremely helpful and accomodating.
ELIZABETHC K.Extraordinarily friend service, which is much appreciated.
DAVIDG C.Friendly staff and excellent customer service. Overall, had a great experience.
STEVENRICHARD J.The woman that we dealt with on the phone and at the front desk was amazing and the young guy that brought our truck up to the front was also very helpful. Excellent experience and would definitely use this service again. Thank you.
WAYNEJ C.The rental was fast and easy the truck was very clean. Thank You
ARTHUR C.Nice people clean trucks
ANGELA S.Leslie was very helpful at this location.
Jill M.They were pretty good. Hooked and unhooked trailer for me. Explained very well. Not much I can say to improve.
Jason V.