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Walter H
Customer Reviews for Parker Street Rental & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work being reliable & good PR 👍
SYLVANA MNothing. Great service. I am allergic to cats and they have two on the counter.
WILLIAM Cgoog team
UDAYAKUMAR VNo comment
EARL DThe check-in was quick, efficient. A great selection of vehicles. On the Google Map for this location, the street Highland Dr. which should be the access street to Parker St. has been permanently blocked off, so a bit of a run-around to get to the location; otherwise, everything was great.
DAVID Dpeople there were super friendly
TROY DAlways professional and customer focused.
JAMES CIt could not have been handled more efficiently. I was in and out in a matter of minutes. The trailer was motorcycle trailer was connected and checked and I was gone. When I returned a few hours later, I called from the parking lot to let them know the trailer was back in their yard. No need for me to come into the store as they sent me the receipt via e-mail. All good! mj
MICHAEL NGreat service and wonderful experience
Janet HNothing - fast, efficient, professional and very friendly
STEVEN MThis location is super great got there before and always excellent
PAUL WVery helpful
Edward HI should say first that the staff was polite, helpful and professional, and the process of renting was easy and quick. BUT the site itself - the building that this location was in, was quite decrepid and it smelled very bad - like cats / cat pee, which is not surprising since I saw 2 sitting / sleeping on the counter, and my husband said he saw more. There were holes in the ceiling - it truly did not look like it would pass an inspection by a building inspector. They had the materials and the store well organized - but I would strongly recommend you look for a new location.
JULIE CFriendly and knowledgeable service
Margarita CAllow 1/2 day charges, rather than only full day charges.
D-LEIGH MThe lady went above and beyond to help me, very professional 100% recommend that place
Claudine NThe guys were amazing! Worked hard nonstop, got the job done and nothing was damaged. Highly recommend.
Alisha MVery helpful staff. Cargo van ran well. Very pleased with our experience. JH
W JThe service was excellent and efficient.
ROBYN BThe customer service was excellent
Katharine MRented from here multiple times, rented trailers halfton trucks a van and box truck, never been disappointed, even when I requested a certain motorcycle trailer they went above and beyond to confirm it was the right one, texted me pictures and measurements to confirm, always great folks to deal with here, the fact I drive past two other uhauls to get here will tell you everything you need to know!
JEFFREY BCheck in and check out friendly and fast. Will use them again.
MICHAEL Nall was in order as usual - thanks - G
GREGORY DThe 2 people running this are very professional and they have lots of trucks.
JOSEPH CVery friendly staff highly recommend
BRUCE BFriendly and helpful staff All around excellent
RICHARD BGreat experience and super staff!!
COLIN HNothing. The service and the problem solving was explained and stress free.
WANDA BHelpful, friendly service. Always have what I need.
STEPHEN MFriendly staff will use again
DANIEL WThe staff was friendly and the vehicle was clean. I’ll use this location again for sure.
DANIEL WThe requirement to communicate with your "App" and download virtual information to my phone was potentially very problematic. luckily I was travelling with someone who was more capable than myself. U-Haul head office assumes that everyone has great vision to read fine print on a small screen and is technology highly literate.... not everyone is. This should be factored in when engaging with rental clients. Michael Manthorpe
MICHAEL MThis U-Haul location is well-situated in south-central Belleville and has lots of inventory choice. While they did not have the specific (4' x 7') trailer I was looking to rent, they had an alternate unit that was suitable. The trailer was clean and functional. Staff is friendly and very helpful. A 5 * recommendation. Thank you.
TREVOR DRepair the low tire/engine warning l lights on the dash Adjust the brake pedal travel so it does not allow your shoe or foot to cover the accelerator at the same time Ample mirrors positioned to allow for safe backing The cab interior and windows were very clean thank you Please select a response for 'Was the equipment clean and well maintained?' This is a very poorly worded as it is two question in one
ROBERT Bover went very well. staff were helpful and in and out routine was quick and easy
RICHARD JIt was a much better experience than any I have had in Toronto. Pleasant and peaceful.
MARY SGreat service
BRANDON LIt would benefit your customers on your small Ford Vans to know that they can save on fuel by turning off the Tow/haul mode when they are not requiring that mode not simply when roads are wet. I utilized the recommended fuel top up chart on the contract and it was accurate and helpful. Read your contract to save money, don’t guess.
MATHEW WThis has been my best experience yet! Thank you Leslie!
STEVEN BCame through when needed again ...again
ROY PThere was something very wrong with the trailer wheels. The trailer shook at low speed making it very load and causing damage to my items.
Nicola FEquipment dirty, ordered one unit and was going to be given something else. I specifically asked for the unit eith the picture on it saying, it fits a queen bed. Then was booked in and was going to be given an open cage unit. Spent extra time changing it. Then we needed an different hitch. I looked and knew we needed 6 " drop from the truck for Level. Instead, a 3" drop hitch was given, and before checking the length, staff screwed in the ball on the hitch. Then of course not dropped enough for Level, so wasted more time taking the ball off the wrong hitch and placing on a proper hitch along with refund and repurchaseing time. 45 minutes later when should of been 15.
Jane CGreat service and price as always
ANDREW BGreat service selection and price as usual
ANDREW BCustomer Service was excellent! The team and the owner helped fix my wiring harness which the package instructions didn't describe properly. The only issue I had was the self check-in. The bar/QR code wouldn't scan properly, after hours. One of their service tech, that had helped fix the harness, happened by and offered to check me in in the morning. Great crew!
GAETANO IFriendly and helpful staff!
Cal DEverything was ready to go first thing in the morning when we arrived. Couldn’t ask For better service and guidance.
MICHAEL SStaff very friendly
MARK MWebsites!!! The pricing On everything is wrong Om the website !!! Every one I've talked to and even advertised on the trucks 20 dollars a day..u go to the website 156 or some other random price for all the inventory
FRANCES CThis location was wonderful. Staff was so nice and made my pick up easy. Dropping off after hours though was a nightmare. Not at all this locations fault. But when you return after hours you have to use the U-Haul app which apparently was created by a toddler. This app extended my return time by 30 minutes because the photos it wanted would no load. The app was constantly freezing. I parked the truck at 5:30 and did not leave until 6:15 because the app took 45 minutes to check me out. It kept wanting photos of the entire truck which is fine, understandable. But not loading and an app that does not work made it extremely difficult. It was not my phone connection because I work in IT and have 5G, the app has a 1 star rating on the app store. Again this has nothing to do with the location. Parker Street Rental & Storage was Lovely and staff was great, truck was super clean, drove great, and made my move smooth. But I would recommend avoiding the app if you can.
Robert GIt’s was more expensive that I would have thought given all the advertising for lower fees.
Kirsten MWe’ve used U-Haul several times, from this location, and will recommend them 100%. The staff are very friendly and efficient and the products rented have always met our needs!
RENE RProblem with light on pick up. Four wire cable replaced. Later that night no running light . Left ,right and brake working.
Douglas GIt was the perfect rig for my mission. Many thanks to the staff at Parker Street.
CRAIG PThank you. The storage unit was helpful.
BRITTANI S | Overall ExperienceThank you for being so helpful and flexible!
Michelle L | Overall ExperienceVery friendly and helpful. Enjoyed dealing with all staff and ownership and will happily refer storage seekers to Parker Street Storage and Rental.
KIM T | Overall ExperienceI updated my reservation to change dates. Since I have received this email before the ammended move in date, i can only assume the updated reservation was not received.
Privacy R | First ImpressionsFriendly service. Okay for temporary storage - old Reid`s Dairy barn converted to a storage facility. mouse droppings were in our unit upon our arrival. Insurance is absolutely recommended.
Privacy R | First Impressions