Customer Reviews for Parkrose Hardware Portland
(U-Haul Neighborhood Dealer)

Rating:

5.0

Ash and Jason at the service desk upon return were great.

Rating:

5.0

Great service, positive interaction with staff, quick and efficient way of checking out my rental truck.

Rating:

2.0

I had to purchase two 12 inch four pin flat connector extensions for a total price of 36.00 dollars because the agent said they didn’t have one. I was told by the agent where I returned the trailer that the rental agent should have furnished one.

Rating:

5.0

Person who received the car was very friendly and expressed his appreciation for my business. Also asked about the condition of the vehicle and was genuinely engaged… wish I had gotten his name,

Rating:

1.0

I've been a customer for 30 years and this was the worst experience I've ever had park rose hardware let just say I will never rent from that location again

Rating:

2.0

Make sure to call to change location on me more then 5mins before I'm there. . At least it wasn't cancelled on me so thanks.

Rating:

1.0

I returned the vehicle with the exact same fuel I recieved it in. Slightly above 1/4 tank. I was charged 2 gallons for returning in the exact state which I believed was 5/8 when recieved. I put nearly 3 gallons of fuel in. Drove 21 miles. There is no way that vehicle got 5 mpg on mostly empty driving.

Rating:

3.0

Still have yet to receive a final statement from uhaul.com from my electronic checkin.

Rating:

5.0

Very happy with the truck and service we received during the pickup and drop off.

Rating:

5.0

Vehicles that have been recently worked on for any location may need a little more attention. The cargo van that I wanted to rent had recently been fixed due to it being broken into for the gas to be siphoned but apparently it wasn’t found until I tried pumping gas in that there was a hole in the tank/hose.

Rating:

3.0

Get the man some help!

Rating:

1.0

The location was fine but your policies are awful. My truck was totally empty of fuel when I picked it up. I got stuck on the highway 1.5 miles after renting it

Rating:

5.0

It was so easy to pick up the truck. The rep was friendly and answered all our questions. The truck was clean and in good shape.

Rating:

2.0

This location has their rentals in a far away back lot. You have to park in front of the hardware store and go inside all the way to the back and wait your turnb amongst folks renting power tools and stuff. They so the uhaul paperwork and then tell you its out back. You have to go find your equipment and take it yourself. I have never rented a large trailer from any UHaul that a rep did not load it and ensure it was connected properly with drag chains, safety brake and the lights working properly. Upon return, I had to go park it where I thought was the right place. Then drive around to the front and go back through the hardware store and wait in line again for someone renting a chain saw. I attempted to call the store from the drop point to see if an attendent would come out and make sure it was in the right spot and equipment was in good condition. I waited on hold for 5 minutes before an employee taking a smoke break saw me and walked over to make sure I wasn't stealing a trailer. He told me he did not work rentals and that I had to go in the store. They need an entry to the rental desk out back where the equipment is located. I will never rent from this location ever again! Its is quicker to drive the extra 5 miles to another location.

Rating:

4.0

No wait, customer service great, very nice young men at counter

Rating:

1.0

I returned the truck with more fuel than when I first start renting it. And they charge me for fuel. This is ridiculous. I call the store and the store staffs couldnot help ir even admit their fault (the didnot closeout correctly on previous rental), and gave me the phone number of manager that didnot pick up phone either. I'll leave a Google Review about this experience if this won't get resolve.

Rating:

2.0

I wasn’t informed that it’s a hardware store, a partner, not a uhaul store. I was given the wrong truck, not the one on my contract.

Rating:

5.0

The only issues I experienced were with the App for turn in. It locked up as I was taking photos and then closed on it's own. When reopening it showed the equipment completely turned in and would not let me complete the process. The employee from Parkrose Hardware said that customers always have issues with the app. They checked the computer and it showed turned in so they said I was good to go. I did take more photos just to ensure I have all bases covered and have an appropriate timestamp with them.

Rating:

5.0

This was not my originally assigned location. I finished with my rental early and was provided this location through assistance from the U-Haul 800 number. My issue with this location is that it was so far away from where I was at. Due to traffic, it literally took almost an hour to get to where this location was for both the truck and again for the car transport. I understand that the original location didn't have room for the car transport, but there were multiple other U-Haul locations that I drove by extremely close to my location and they had plenty of room on their lots. Again, I get that it is situation dependent, but it took hours out of my move time. Then when returning the car transport and the truck, the same issue with the App occurred, in that it would not let me upload any pictures. There was no damage on my part to either the transport or the truck, but I like to have everything documented being we live in a CYA type world. The employees at this location even said that the App is notorious for failing. Other than these two things, it was a great experience and I will still use U-Haul over other providers. While they did send me miles away from where I needed to be to return my equipment, they were extremely helpful the entire time.

Rating:

5.0

Staff here were both prompt and incredibly helpful

Rating:

5.0

There's no drop off box.