Hi U-Haul, I went to pickup a 20ft truck for a work event we were transporting some gear for. After spending about 30 mins getting through the card approval process the person helping us left for and extended period of time, he came back and let us know that they didn’t have the key to the truck that we were supposed to rent. He spent another 10ish mins trying to accommodate a different U-Haul to rent a 20ft truck from he suggested that we took the 26ft truck instead. Desperate to have a truck for this event we took that option and left back for our event. We were at the pickup location for well over an hour. Having a 26ft truck instead of the 20ft cascaded into a number of different issues that we hadn’t planned for. We weren’t able to park the truck in the lot of the hotel forcing use to leave it at the event site and take Ubers back and forth. Also, the 26ft truck was not able to be dropped off at the location a block from the second event and forced us to drive across all of Hayward to drop off and then uber back to the hotel. It also cost more in gas driving up to Hayward. TLDR: the 26ft truck option lead us to pay a bunch of additional cost. All in all it forced us to take three extra uber rides, it cost more in gas to drive the 200+ miles, and we missed an hour of the event trying to sort it all out. This was a nightmare and I will really consider looking at reviews for U-Haul locations I use in the future these experiences were not at all equal.
Thomas D
Customer Reviews for Parkway Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No dolly or wrapping material available.
Amrimder SThank you Raymond for an excellent transaction!
MICHAEL DGreat customer service.
RAUL TThe guy who helped me he don’t know how to talk to a customer and he’s showing a rude ass attitude
KULWINDER SThe location just needs to put some kind of parking signs of where the expect their customers to park.
RAMON UWe appreciate the assistance
ANNAMARIA DEverything was good 👍
RAYMOND LThe truck's battery was dead. Luckily I had a portable battery jumper unit. Each trip (4 times) from my old address to my move in address I had to jump start the truck. I did not have the luxury of time to rely on roadside assistance since I had way too many items to move. The Location was fine, it was the truck that was not maintained in a working order. I am just glad I was able to move what I could in the time that I had with the equipment. I then received a text and an email stating that the equipment was not returned. I called the Uhaul number and I also responded through email that the truck was returned and I even spoke to the owner of the pickup location business. My wife also drove along with me to return the rental trunk and captured the return on the our car's dash camera. I am not sure why this extra worry was put on me. Shows a lot of unprofessionalism.
Geneven YKeep up the good work..
Francisco DThe place could stand to be more neat and clean
DANIEL JMy uhaul rental experience was great! The online reservation was easy and the truck was ready for me when I arrived at Parkway Auto Body. Most of all the customer service was excellent - thank you Raymond for your professionalism.
Nancy HYour online check in and check out was a nightmare but your dealer was so helpful ge made the whole thing worth it. Keep up the good work
brian dThe van was empty on fuel, the inside of the cab was dirty and had empty water bottles and wrappers in doors and floor and trash in back of the storage box. The drivers sun visor was broken and in the floor, the drivers tire was low on air and kept going flat over night, there was bugs all over the front windshield. I was told the van had a ramp and it did not, the doors leak air and after setting up the rental on the phone so I wouldn't have to wait for the paperwork and when I picked up the van I had to look for someone to help me for ten minutes and when I dropped it off I couldn't find anyone to return the van to. The place was open but not one person was there or didn't answer.it was a waste of money using that van. I'll never use U-Haul rental again. I don't think I should've had to pay for that junk van n bad service. I would not ever recommend using U-Haul to anyone. I still haven't received a invoice to see the charges. But this was a horrible experience.. don't use U-Haul if you need a dependable van and service
ron dGreat customer service
Latasha BI have used this place now 3 times within the last 5 years. They are close & very friendly & great to work with. I highly recommended them.
Dawn KVery good customer service..thank you for making moving so easy 👍
Raymond GEverything was great
Andrew GThe app was not working It took 1 hr to get the truck
Douglas CVery bad customer service was unable to find the guy to pick up the U-Haul and wasn’t there early afternoon we we dropped it off.
Margaret VNothing everything was together from the person at the desk
Polly WBad business and they didn't properly for later night will send you receipt must be same day and time get receipt but they do it at night not right. and I look at his place really bad very worse dirty
Sarah PThat truck had a clunk noise when move forward or backwards glad wasn’t traveling far just 11 miles
Catherine WThe engine light was on and there were no windshield wipers on the truck. The guy at the office was not at the office when I went to pick up. He asked if I could wait 10min I said yes and he came 30 min later. When I dropped off the truck he wasn’t there again.
Jose BDo not waste your money on this location. Poor customer service and they charged me for equipment I never received.
Lee SToo clustered. Sharing space with too many other businesses
Karen BSoli
MOSES YThey over priced the rental try to over charge for miles but I took pictures when I left and when I took it back. Try and charge for gas that wasn't in the tank when we got it I use uhaual before my last uhaul I rented drove more miles and paid less never again will I go to this uhaul again they give uahul a bad name looking into buying a big truck so this didn't happen again
lenette sGood store
Leandro ARay was our contact at this location and he was very helpful and friendly
Tim CGreat customer service I recommend everyone to go this location for good customer service and nice clean equipment
PARDEEP KThat location threw all my belongings away and I need my stuff back they took the truck without my permission and the guy threatened me and made a nasty call
CESAR Sit ran like crap
Sandra JI had to sweep and remove all the rocks from the truck. I also mopped it. I had clean clothes to move so a dirty truck was not going to be good. I even wiped down the walls.
Guadalupe AThey didn't have the 2 dollies I'd ordered, We finished later than expected Uhaul was closed at 5:00 . I tried to screenshot the info about the mileage & gas from the text he sent when picked it up, but it had expired we had no access to it. The next morning when we returned it we had nothing to check the records, He was supposed to give me a refund for the 2 dollies it wasn't on the receipt. At the time of rental, he refused to print the contract I received via email & it was too small to read. I'll never go there again, Not mention he acted like he didn't want to serve us at all when we got there . We came close to walking away
Betty WAwesome owner
Tyler NThe dummy locked gate on the busy street was difficult to figure out with a 26’ truck to maneuver and protect. Instructions didn’t tell us how to access the yard. We discovered the gate wasn’t actually locked on our own.
Jamie AThe general man cut his lunch short to help us. So nice and understanding to our needs and with a speedy response and finish.
gabirel gCHARGED ME FOR SOMETHING I DID NOT AGREE TO. I HATE COMPANY'S THAT CHARGE YOU FOR THINGS YOU DO NOT NEED OR WANT
brian dI'm not going to use U-Haul again. You tried to add more miles than I used.
Sabrina CCustomer service line was terrible and made comments about the way I talk to my own children and had a very hard time with self check out and check in no one would Assist it was dumb
dejah di picked the vehicle up literally on empty it was very stressful finding a gas station near this location that didnt require a uturn in a 26' truck before it stalled out.
Cliofas AGood job ty .got what we needed done
Roxanne RYou are just fine the way you are answered our ? Told me everything I needed to know about the truck thank you very much we’ll use you guys again if we need to.
erma sNothing everything was great
john mYou can’t get any more simple than this!
Omar MExcellent customer service, the kind of customer service that makes you always want to return.
Karina TNothing, Ray is the best and always accommodating when our company needs a U-Haul truck at a moments notice to deliver hospital supplies to patients in and around Central Valley. The best U-Haul location. Thank you
Karina TLess congestion where trailer rentals are
Sharon BTell them not to use U-Haul, EVER !!! Your system needs an overhaul, A reservation is a reservation, NOT with UHAUL . Very poor customer service and business practice, Will never recommend UHAUL or use again 👎
Kenneth HClean the back
Maury GHave at least half of tank. Mine was almost empty and I was in a rush so I wasted time fueling right after getting out. + the key kept on getting stuck and at 110 degrees it was not pleasant as it took me long to unlock it and I am truck driver, I know how to do this things. Other person would not be able to unlock steering.
Ada CFast and friendly service no need for improvement. I was very happy with the service
Adrienne NMoving is very stressful . But Raymond and his staffs took good care of me and made my rental experience a breeze. I'm a happy customer and this is the only location that I will come back to. Thank you Raymond.
GINA SRaymond was an excellent help . He went above and beyond to accommodate my schedule. Will definitely recommend to all my friends and family to this location.
pouna sOnline reservation was fast and easy as well as counter check in.
Neil CAbsolutely nothing the staff was friendly and the service was fast.
Katherine VI've rented from Raymond twice and both times my experience was without an issue.. he is great to work with and this facility will be the only one I do business with.. I've used 2 others in Fresno and will not go back! Thank you Raymond for your kindness.
Vicky WVery friendly. Great customer service. Will definitely rent here again
Kevin RFriendly staff, busy shop, but they dropped everything to assist me.
William M