Customer Reviews for Parkway Gas
(U-Haul Neighborhood Dealer)

368 reviews

11891 Hwy 97 N   Lake Country, BC V4V1Y1

(250) 766-4506

Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(250) 766-4506

11891 Hwy 97 N
Lake Country, BC V4V1Y1

Services at this Location:

Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We picked up an AutoTransportTrailer in LakeCountry and brought back in Maple Ridge. Both Station was Great Service ! Walkin Reservation in Maple Ridge,thanks! and CostumerService , great Job, All@all = perfect

Marcell L. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Giuseppe and his wife were extremely helpful and accommodating. Fantastic experience! I'm glad I went to them from another referral and not into Vernon. Thank-you!

DIANA M. 
Rating:
5.0

Great customer service. I would not hesitate to recommend this location to my friends what a great person to deal with

SHANE A. 
Rating:
1.0

The rudest experience I have ever had with Uhaul. Started with the owner complaining about not wanting to rent trailers and yelling at his pit bull. I was insulted repeatedly by vendor, and literally had to yell my credit card number 5 times through the phone to someone on the other end in a noisy room, while others were standing around listening. Won't be going back and I suggest Uhaul start stocking better at other locations in the area.

GREGORY R. 
Rating:
1.0

Take away his u-haul business. First thing inside his tiny shop he had no mask on with a customer as well wearing no mask. All he does is literally pass a phone to you and someone on the line goes threw your info and than you pass the phone back to him and he charges you iv nvr ever seen anything like this. Second he passes the phone to next person and everyone gets to touch and hold that non sanitized phone with people having no masks on. One person asked about having phone sanitized and he replied it's ok no one here has covid than he put a little hand sanitizer and rubbed on the phone. He is going to be the reason for a covid outbreak!!! Totally blown away by the service and how he is in business. .

richard M. 
Rating:
1.0

This was a very bad experience, and looking at the online reviews of this location, this seems similar. There were 0 public health protocols followed. No one, owner nor customers, had masks or distancing. He was outrageously rude to my father and aggressive when returning. He was upset we were not wanting to pay $40 to fold 12 wool blankets... as well as upset my Dad refused to pay $3.50 a litre for Diesel (when he was clear it was $1.20 a Litre and we should fill up at the end with him)... So my dad filled up the tank himself and folded the blankets. This guy is a jerk (Sicilian man), they also have a giant (friendly but still) pit bull running around. I have had great experiences with U Haul, but this location is the worst thing I have ever seen. The truck in the cab was also filthy. I will be leaving a public review on google with our experiences of the location and owner/manager, as my dad (ex-military) was met with aggression and anger from this man (plan to write this up soon). Absolutely horrendous experience and would be ashamed to be associated with this location. Mitchell Francoeur (204-995-8551)

Mitchell F. 
Rating:
3.0

All was good. Service at site was good, equipment was good. Happy to use Uhaul for my occasional trailering needs.

DAVID C. 
Rating:
5.0

Giuseppe was fantastic and couldn't do enough to help. A very professional and personable service. I would recommend anyone to his business. Thank you! Alan

Alan G. 
Rating:
5.0

Pick up was good and the service was great! Easy to get all set for our move.

Bryan H. 
Rating:
5.0

Funny guy!!!

IVAN D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

DARREN S. 
Rating:
5.0

need to fix u-joints and ball joints do to shaking.

Rob C. 
Rating:
5.0

Fantastic experience.

RODGER M. 
Rating:
5.0

Great experience, Joe set us up with a car trailer. No problems with the equipment, my kind of place. I will do business there in the future. Mike K

MICHAEL K. 
Rating:
1.0

Customer did not leave a comment.

DAVINDERPAL C. 
Rating:
2.0

Customer did not leave a comment.

JOSIAH O. 
Rating:
1.0

This grumpy, rude and obnoxious man who owns and runs this location is an embarrassment to UHaul. I have dropped at this location in the past (a year or so ago) and later found him to then have charged my card for additional gas when it was not necessary for him to add more because I had already filled it up to the same level as I got it before bringing it back there. At which point he was at that time angry that I had not purchased the gas from him. In this instance, he again attempted to try and tell me I had not filled it to the 5/8ths level for which I received it to which I called him out on it this time and told him I had photos of the gauge and mileage. He got angry at this and tried to grab my phone from me which in these times of a pandemic is totally unacceptable. I have also noticed he has in reflection decided against charging me for more gas. Outrageous! Never will I go to this location ever again for anything.

ROBERT N. 
Rating:
5.0

be safe & have fun

john B. 
Rating:
2.0

I was told I could pick it up at a location in Kelowna, Then on the morning of my reservation they told me I had to drive 30 mins to lake country to pick up the trailer. I was on a tight schedule and it was very frustrating.

THEODORE K. 
Rating:
3.0

Clean up the windshield and at least sanitize the steering wheel

SUKHMANDAR M. 
Rating:
5.0

Great people (Joe and Frankie) to work with and accommodating.

John G. 
Rating:
4.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Joe & his wife are awesome

PAUL P. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Ernest M. 
Rating:
5.0

Customer did not leave a comment.

Liam R. 
Rating:
5.0

Joe is the best guy ever very personable to deal with great knowledge of the area and the equipment I highly recommended him and his staff

Cam K. 
Rating:
4.0

Customer did not leave a comment.

Harvey T. 
Rating:
1.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Friendly, knowledgeable, approachable, this is what customer service looks like!

Darrell E. 
Rating:
3.0

Service was very good, no complaints.

GLENN P. 
Rating:
4.0

Customer did not leave a comment.

BARB M. 
Rating:
1.0

Racist, rude proprietor. My husband started by asking, “Do you work here” to a guy walking out of office. Guy replied, “I own the place I don't just work here like some negro”. It just got worse from there. He yelled at my husband while”helping” us to hook up the trailer, that he “didn't even have to help. This isn't my job!” This was after we sat there in the blazing heat for over half an hour, before doing the paperwork to get us on our way, despite us arriving at the designated time. Awful experience with a horrible man. It was not our chosen pickup location. We were contacted the day before. If we didn't absolutely need the trailer that day, we would have walked right out after his racist comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Dealing with Joe is always a great experience and treat! I go there not only for I haul rentals but for gas and propane! You gotta stop in !!

ALAIN T. 
Rating:
4.0

I'm torn. My roommate is in a fight with your insurance over a mouse infestation that ruined two sofas and bed and all kinds of boots clothing...and a week of no returned calls?!?!

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Margaret C. 
Rating:
2.0

The owner/manager is not customer oriented. A difficult and unhappy man who certainly lets you know he is tired of dealing with people/customers. The sign on the counter ‘if I like you you are special, because I f'ing hate everyone' was certainly a surprise and quite revealing (sanitized version quoted here)

Dan E. 
Rating:
5.0

Customer did not leave a comment.

Dre H. 
Rating:
4.0

Customer did not leave a comment.

SHELLEY M. 
Rating:
5.0

Customer did not leave a comment.

Draya B. 
Rating:
4.0

Customer did not leave a comment.

KYLE K. 
Rating:
5.0

When I called the 1-800 number to get information on the size that I needed the rep told me that the 15 foot would be all I needed. Well as it turned out NOT SO. I filled the 15 foot plus 3 pick ups. Did not need this added STRESS on moving day. I was very DISAPOINTED as I was going to go with a larger truck to start with. Was not happy. Thanks Sylvia

Sylvia F. 
Rating:
4.0

When I booked with Uhaul, I had confirmation that I could pick up the unit in Vernon, only to be called back a couple hours later to be told that I would have to travel to a different location to pick up. Unfortunately, this added an additional 2 hours of travel time for us so that was not very nice to find out after the fact. Sam at the Lake Country location was very helpful, which made the experience better, but I was not happy with the additional travel time.

Hollie R. 
Rating:
3.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Great customer service. Very nice people

SCOTT M. 
Rating:
5.0

Great location for someone living outside of Kelowna proper - easy access in and out.

David S. 
Rating:
5.0

Staff are very helpful and friendly. Made the entire process very easy. Thank you Giuseppe!

Al D. 
Rating:
5.0

I needed a truck with a power gate but didn't get it. Couldn't complete move without it.

susan B. 
Rating:
5.0

Customer did not leave a comment.

Norm S. 
Rating:
3.0

The windshield was dirty, the seat were dirty, had been swept out, but still has sunflower seeds all over the floor in the corners... The owners were lovely people, but some one needs to learn to wash the inside of 5he trucks. There were ashes in the cup holders

Barb N. 
Rating:
3.0

Customer did not leave a comment.

Sandor H. 
Rating:
4.0

Customer did not leave a comment.

EMILE G. 
Rating:
4.0

Things were fine. Folks on site were very hellful.

Murray T. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

KIA F. 
Rating:
5.0

Customer did not leave a comment.

alison C. 
Rating:
5.0

Great customer service, friendly and efficient.

VALERIE W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
4.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

One of the best experiences I've had in a very long time especially considering what's going on in the world right now!! The owners were soooo friendly and so funny!! I will continue to give them my service and recommend them to every single person I can!! Thank you so very much for the friendly and kind experience!! The best of the best

SHAUNA M. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Again Joe came to the task, his personality and service made this transaction very pleasurable. I will definitely return when I need a trailer rental.

Don H. 
Rating:
1.0

The people were totally unprofessional and rude . And they told me a totally different measurement then what I got. And they overcharged me on my visa

Tanji-Sue H. 
Rating:
5.0

Well managed and efficient. Fast and easy transaction

Steven B. 
Rating:
1.0

Take the franchise away from this guy. He is a nightmare to deal. Everything pisses him off, can't speak proper English and was yelling at me. When the lights wouldn't work on the trailer he blamed me, until he changed the wiring in the trailer then it worked. No apology. Absolute ass hole, should not be dealing with people. Rude and ignorant the entire time. And took him an hour to get the trailer hooked up and go thru the process even though I had an account and prechecked in before arriving. Will never ever stop here, even if this was the only place to rent. Would buy my own trailer before I would ever deal with him again. Zero customer service skills.

Joan L. 
Rating:
5.0

Really pleased with the service and equipment. Although I didn't need a spare tire in case of a flat it would have been nice to have one as I used same in an area where the nearest town was an hour away.

EMIL S. 
Rating:
5.0

Joe was very helpful !

SCOTT G. 
Rating:
3.0

Customer did not leave a comment.

Helen K. 
Rating:
5.0

Is also a gas station so I did not have to worry about finding one prior to arrival. Owner is fantastic and we shared a good laugh. Would definitely recommend this location.

Korey S. 
Rating:
2.0

Have a couple questions? What is a district charge? There was never any mention of that at all... I do not like surprises.  I was quoted 19.95 a day, 15.00 a day insurance and 45 cents a kilometer plus the Gas I was charged .89  cents a Kilometer not what I was quoted at all. The truck went from what I thought would be just over 70.00 to over 100.00 not happy at all. The truck is in need of work, brakes or rotors as it vibrates badly when they are applied. Did not feel all that safe driving it. Truck was dirty inside and out. You do not get a contract to look at before you sign. You get an email which I could not see on my phone..Not Happy would I recommend U-Haul will see what you do to make me happy again Cheers Randy Walker

Randy W. 
Rating:
5.0

Location great; No winter tires on the truck. I was an accident waiting to happen as I was all over the road in winter conditions and stuck almost every time I stopped. My understanding is this is the company not the location persons issue. Will never rent a uhaul again however.

Collin L. 
Rating:
5.0

Friendly service and on time truck preparation. I would recommend this location and would rent there again. Thanks

JOE B. 
Rating:
3.0

Customer did not leave a comment.

Bernard P. 
Rating:
5.0

Very good site. Customer experience was great friendly and lite hearted.

Rhys L. 
Rating:
5.0

Excellent service, friendly and welcoming. Will use again!

CHELSEY K. 
Rating:
3.0

Winter Tires would be nice.

Stephen K. 
Rating:
5.0

Best service

CHRIS C. 
Rating:
4.0

Customer did not leave a comment.

Jean-Marc L. 
Rating:
5.0

Extremely friendly and helpful family operation

JASON C. 
Rating:
1.0

The pickup location was not the location we had booked and was an extra drive to the new location. This is the second time we had to drive much further to pick up.

jamie J. 
Rating:
5.0

The owner, Joe, has personality plus, he has the kind of place you could easily hang out at all day. His wife does the arranging for the U-Hauls, she is so pleasant and friendly, when I need to rent a trailer again I'm going back to Joe's.

Don H. 
Rating:
5.0

The experience was great. Thank-you

Blaine M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
4.0

absolutely too much personal data required to rent the trailer.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Awesome people... highly recommended

linda C. 
Rating:
5.0

Hard to get in and out of.

Caouette D. 
Rating:
5.0

Customer did not leave a comment.

Jaehong W. 
Rating:
2.0

Untimely, waited 30 minutes, then had to talk over the phone about contract details another 10 minutes. Front Person was very arrogant not interested to listen to my needs. Was overcharged on gas. Very bad experience. What is u haul doing for Me?

URS B. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

tony V. 
Rating:
5.0

Joe is awesome!

kathleen L. 
Rating:
5.0

Great service. Thank you!

BEN B. 
No reviews have been submitted for this location.

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