Customer Reviews for Parkway Sunoco
(U-Haul Neighborhood Dealer)

468 reviews

2739 Annapolis Rd   Hanover, MD 21076
(Location does not except trailers or towing devices)

(410) 799-7789

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(410) 799-7789

2739 Annapolis Rd
Hanover, MD 21076
(Location does not except trailers or towing devices)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lady behind the counter was fast & friendly.

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
3.0

Only one person on staff, but it went pretty smoothly.

cathy S. 
Rating:
2.0

Ensure that the previous renter has cleaned out the truck. It should not be my responsibility to remove the boxes, diapers, and trash from the previous move...

Nicholas E. 
Rating:
1.0

First the cashier lied and told me they didn't have any trucks, until I called 1-800 Uhaul and they confirmed that they did have more trucks. Then he gave me the truck with low air in the tires and that had 0% oil life. When I complained about the tires the cashier told me that I should put air in the tires. By far the worst experience I've ever had with a moving truck company.

Isaiah R. 
Rating:
5.0

Customer did not leave a comment.

TABITHA B. 
Rating:
5.0

excellent customer service representative, five star rating ,quick easy simple in and out .

MOHAMMAD K. 
Rating:
3.0

Very difficult and time consuming for one person manning the cashier for a mart, gas and UHaul. This needs to be changed. Wait etc or being asked to wait till customers behind me for gas and for the mart could be managed first made it challenging. Also the person/cashier couldn't take time in pick up to show you or go over the van with you.

Trummell V. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
3.0

Customer did not leave a comment.

MARGARET A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

The self-service wasn't as efficient as we thought it would be. The app took a long time loading for each screen and then we still had to go inside to get the truck key. It would have been faster to have just checked in inside than use the app.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Hans M. 
Rating:
2.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Samantha A. 
Rating:
5.0

24/7 access to trucks. Quick and easy registration. Pulling out and parking truck with no hassle. Friendly and informative customer service. Would recommend!!

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

DESMOND H. 
Rating:
5.0

The agent was very professional and pleasant person. She made the pickup process very easy and guided me when I return the truck including the place to park. She was awesome.

BERHANE Y. 
Rating:
5.0

Customer did not leave a comment.

victor G. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
1.0

The trucks exterior was filthy. There were several other trucks that were not dirty at all. The inside had dirt on the floor and trash behind the seats. I requested a replacement vehicle from the location as directed by phone support. The attendant was not willing to switch vehicles. They did come out and remove some of the trash which they threw on the ground!

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Syed S. 
Rating:
4.0

Customer did not leave a comment.

Lue X. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Customer did not leave a comment.

Kory K. 
Rating:
4.0

Customer did not leave a comment.

Stacey A. 
Rating:
4.0

T he e customer service was great. However the van was damaged. I am not use to rented damaged goods from Uhaul. The vehicle was mark with the damage but these vehicle should be taken offline. Uhaul is a company that has a great reputation. Why rent damage vehicles to returning or new customers.

Gary F. 
Rating:
4.0

Did online check in - no interaction with personnel

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Monique K. 
Rating:
5.0

Good

DHAN G. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
1.0

Clean your trucks answer your phone lower your rates I really thought it cost &19.95 that's all it was worth I spent $99.00 total too expensive. We are in a Pandemic trucks shot ha e been sanitized

Saronda F. 
Rating:
5.0

The process was smooth and quick. Probably the best experience I have had with U-haul before.

Jocelyn G. 
Rating:
4.0

During these times of COVID, perhaps the business could put something in the vehicle stating that they sanitized the inside of the vehicle after every use. I had to wipe the inside of the vehicle just so that I felt safe.

George S. 
Rating:
5.0

I opened an online account; filled out the type of vehicle I wanted, filled out my personal and credit card information, and your website prompted for me to enter a Verification Code which was being sent to my email address. After five minutes I hit the button to send me another verification code. After receiving no code, I just logged out of my account. The rental at the location went smoothly. Just now logging in to my email account I see that two verification codes were sent to me via email ALMOST FOUR HOURS after your website system asked me to enter the verification code which was being sent to me. There seems to be a bug in your system you may want to fix.....Regards, Ken

KENNETH S. 
Rating:
5.0

Keep up the good work.

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Myron B. 
Rating:
5.0

Not much improvement needed here. My experience was exceptional. The staff were professional and courteous. I was in and out in no time both coming and going. No hassle. No fuss. I highly recommend this establishment for U-haul rental. Well done!

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Ahmed M. 
Rating:
3.0

Customer did not leave a comment.

Elisha W. 
Rating:
4.0

Customer did not leave a comment.

Karrin M. 
Rating:
4.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

syed K. 
Rating:
4.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Synatra S. 
Rating:
5.0

Past experiences with uhaul at other locations have been pure aggravation. This time was flawless. The rep was friendly and got everything done quickly. I would definitely use this location again.

Frank V. 
Rating:
4.0

Even though I scanned my driver's license, I still had to provide it while renting.

Bradley S. 
Rating:
5.0

The steering wheel was very dirty and the interior had dirt on the floor boards.

RACHEL R. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

It was outstanding for a local quick move!

David B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
1.0

The trailer I was supposed to rent to pull my truck lacked the straps to tie down the front wheels. As they did not have replacement straps nor another carrier, I was told to call roadside assistance. Though the representative on the other end of the phone was helpful, she couldn't solve this problem and directed me to another U Haul store a few towns over and for this store to reverse the contract. Upon arrival at the U haul store in Glenn Bernie, I was pleased to find they had three trailers. Assessing the time I had lost, I still assessed I could on with my plans. Then the young lady lowered the boom and said she had made an error and that the trailers she did have were only for local hire, not one way. At this point I proclaimed three tours in Iraq were less stressful than this U-Haul experience. I sought out the manager and common sense prevailed—he gave me the trailer and I was on my way, but had missed/lost an entire day of packing. Sorry, not a big fan right now. Doug Farris

Doug F. 
Rating:
3.0

Customer did not leave a comment.

Chrystal A. 
Rating:
5.0

Outstanding experience. Great vehicle. Thanks.

Kameron L. 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
3.0

Customer did not leave a comment.

Barbara M. 
Rating:
2.0

Dirt in trailer. No electrical cord; had to take one from adjacent trailer. Had to hook it up myself. Minimal help from store clerk.

Calvin S. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Excellent!!

Abraham S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Trucks are old, etc.

Ciara W. 
Rating:
4.0

None, every thing went smooth with no issues.

Yvin V. 
Rating:
3.0

The cost was higher than expected. I paid total $95 though the website information lead me to believe I would be in the $40 - $60 range.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Kristen V. 
Rating:
2.0

I reserved a truck. Showed up and they didn't have it ready. I had to call uhaul because my reservation didn't exist... Even though it did

Richard H. 
Rating:
3.0

Pickup was a little slow with the cashier assisting other customers at the same time he was trying to finalize paperwork for me to take the truck. Truck's air conditioning was non-functional, which was somewhat painful given the temperature that day, and the padlock on the back of the truck did not open. The key provided went into the lock and turned, but the lock wouldn't actually open, forcing me to use string to tie the latch shut on the cargo door to ensure it wouldn't open during transit.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

pamela H. 
Rating:
5.0

Great service. Thanks!

Todd J. 
Rating:
5.0

Nothing

pamela H. 
Rating:
3.0

I used this location because it was nearby. Utilizing the online process made the in/out aspect relatively simple and quick. Recommend not to purchase equipment via the online option. The facility you request it through might not have it or just won't prepare it to order. Overall, excusing the mishap of not having my equipment in my vehicle this location was convenient and simple. Just be cautious and thorough when inspecting your request.

Rafiu A. 
Rating:
1.0

Have someone more experience running out the equipment. And making sure the equipment is maintained properly. Upon returning we we're in formed there was no brake fluid by the returning location in Port Richey.

Michael A. 
Rating:
3.0

The location of the Uhaul trucks were in a very small parking area of the gas station. I elected to pick up the truck by mobile because I thought it would be a very efficient and safe alternative then going inside. Well I was still prompted to go inside the gas station and the attendant was sort of confused by everything. I would not recommend the mobile app or this location due to lack of communications.

LINETTE M. 
Rating:
2.0

I think it's sneaky to charge a customer a processing fee after the rental was confirmed...unprofessional!!

Rhonda L. 
Rating:
4.0

Agent was not sure which truck was the one I was renting

Thomas B. 
Rating:
3.0

The location was average in my opinion. It's inside of a convenience store so, it's a “one man show”. The clerk that assisted me attempting to multitask by handling my matter while also checking customers out at the point of sale up needing to purchase items from the convenience store along with gas. It was awkward and just like I had no privacy to handle the purpose I came there for. It would be nice to have a little privacy and that, as a customer, an associate gives me their undivided attention. To top it all off, my truck was filthy on the inside and smelled horribly.

William S. 
Rating:
5.0

Customer did not leave a comment.

SHALANA B. 
Rating:
4.0

A little pricey on the mileage cost but overall worth the rental.

Gary V. 
Rating:
4.0

Customer did not leave a comment.

Sheenal P. 
Rating:
5.0

Customer did not leave a comment.

Ashutosh G. 
Rating:
5.0

Excellent

Nicklaas K. 
Rating:
5.0

Customer did not leave a comment.

Raimundo F. 
Rating:
1.0

I had a horrible experience.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

HUGO B. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

None

Young F. 
Rating:
3.0

Customer did not leave a comment.

BRIAN L. 
Rating:
1.0

Improve communication and customer service/support from representatives. Have someone available to physically assist with hookup. Location not suitable for trailering.

Othniel E. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

My pick up went well, the online pictures did not match the truck accurately, and there was some stuff in the cab as well as what appeared to be a grease or oily stain on the passenger side floor. The location of the pickup and the personnel working was fine.

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
2.0

First of all it took forever to get the truck. They had one person working there. They had me and another customer getting a truck and had to stop for every person getting gas and any merchandise. People getting gas were pumping gas for 30 mins waiting for the gas to flow out and there response was it's cold and it comes out slower. My reservation was wrong and tried to charge my credit card before telling me how much my card was being charged. The price isn't what I was quoted. had to get on the phone with the place where I originally had the reservation with and they fixed it and was very helpful. not to mention my reservation was changed 3 times, 1 because they didn't have the size truck I wanted which was a 20 foot they didn't have so we went down to a 15 foot at another location then they text me 30 mins before my pick up time to the location above and was there an hour before getting the truck. The only thing good about this truck rental was the drop off location in Winchester va.

Jeanna B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
No reviews have been submitted for this location.

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