Customer Reviews for Parkway Sunoco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Parkway Sunoco

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Othniel E. on

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Improve communication and customer service/support from representatives. Have someone available to physically assist with hookup. Location not suitable for trailering.

ALEXANDRA S. on

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Jonathan H. on

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Joseph W. on

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My pick up went well, the online pictures did not match the truck accurately, and there was some stuff in the cab as well as what appeared to be a grease or oily stain on the passenger side floor. The location of the pickup and the personnel working was fine.

MARY C. on

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Larry F. on

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Jeanna B. on

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First of all it took forever to get the truck. They had one person working there. They had me and another customer getting a truck and had to stop for every person getting gas and any merchandise. People getting gas were pumping gas for 30 mins waiting for the gas to flow out and there response was it's cold and it comes out slower. My reservation was wrong and tried to charge my credit card before telling me how much my card was being charged. The price isn't what I was quoted. had to get on the phone with the place where I originally had the reservation with and they fixed it and was very helpful. not to mention my reservation was changed 3 times, 1 because they didn't have the size truck I wanted which was a 20 foot they didn't have so we went down to a 15 foot at another location then they text me 30 mins before my pick up time to the location above and was there an hour before getting the truck. The only thing good about this truck rental was the drop off location in Winchester va.

Jonathan E. on

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Ben G. on

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Robert H. on

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Anthony P. on

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Trailer wiring was not correct. Continuously blew fuse for running lights throughout trip. Door also unwound and could not close mis trip

Eugenia H. on

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Kenneth D. on

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Jacob C. on

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He did not tell me the actual price. He told me the price of it as if it were a pick up and return at the same location. I did not realize I was spending 510 dollars instead of the 30 dollars I originally paid. I am still waiting for UHaul to provide me the refund I was promised seeing that I was told the wrong price.

Frank S. on

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The location itself was fine but U-Hauls reservation system as a whole is terrible. I did not even book this location originally...this location is about 20 miles away from the location I originally made the reservation. And, my pickup location was changed 4 other times in between the original booking and the actual pickup. This is horrible.

Andrew G. on

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This was not the original location I attempted to drop off my rented trailer. I informed uhaul that I didn’t know the exact location I would be dropping it off at. I informed we would be dropping it off in the DC Metro area, Uhaul then auto selected a drop off location for me. Customer Service informed me it was no problem to drop off anywhere since I paid for the one-way premium. I then attempted to drop off at two locations and customer service refused to let me do the auto drop off without incurring a major fee. I finally dragged this trailer to a third (finally) manned location, but even then the staff was ambivalent at best. I then spent nearly an hour on the phone with multiple customer service offices only to hit a useless brick wall. Uhaul is not clear about their one-way policies, and is unclear of their fees associated with one way trips. It’s absurd to pay double for one-way, only to be double charged for a ridiculous fee.

Miriam P. on

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App could be better organized. If felt like it took forever to get through.

Glenn G. on

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Sarah F. on

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Nicole O. on

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I was so happy! I had advised the agent that I had a horrible prior experience, so she said here are the keys, you choose the truck you think is best, and I did! The only reason I did not choose excellent was that I was initially advised that this location was closed on my requested day, so I chose to rent electronically via the app. I arrived and found out everything had to be done with an agent. I did not see any way to complete the transaction electronically, so I was glad for the assistace, but be clear and follow through.

Juan J. on

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Its reaaly a gas station, so didn't spect much, mayve a mpre visible sign, because I drove by 2 times.

Kieata R. on

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David G. on

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Had a blow out 1 1/2 hours after we left!!! We had to wait 1 1/2 hours for someone to come and put a new tire on. Temperature was close to 100 outside and we had to stay in the car with the a.c. on for that length of time. This was not good for our car!

Russell A. on

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Wesley E. on

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#1) There was a dead frog in the trailer. So no, not clean. #2) The gentleman that helped me connect the trailer at Parkway Sunoco did it wrong and the connection system was missing a rubber stay for one of the chains and a chain extension loop required the emergency brake system. #3) When I went back to get the rubber holder and chain extension loop, the lady had no spare parts. So, we took one off another trailer hitch system in the parking lot. For the chain extension, she said to call 1-800-uhaul. #4) The lady at the service desk was polite and said she’d call back in less than 30 minutes ... which she did. She told me the emergency repair person in the area didn’t have a spare, but the lady at the Sunoco had one now. So, I went to the Sunoco for a second time and she again took a part from another trailer’s system. Bottom line: If you are going to sub-contract your business to a gas station, require all employees to pass a basic hook-up and safety class. Thank you.

William M. on

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Kimberly L. on

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Anthony R. on

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Dean O. on

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Kenton C. on

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Allen B. on

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Cherrie Z. on

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Had to keep stepping aside for regular customers as there was only one worker. Also was trying to overcharge me from the rate on my reservation, plus I should have checked the mileage on truck when I picked it up, because the end mileage was not correct with the miles I used. Will only rent from a uhaul place in the future,

Kyle S. on

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It’s a gas station, a bulletproof safety window is where you talk to rent the equipment. They didn’t tell me anything about the equipment or point out which was mine to take. It was a very odd place to rent equipment. The truck was dirty and backed into a fence and tree so I couldn’t even check the back without driving it. Trucks a/c didn’t work.

Edward P. on

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The location of the pickup got switched on the morning of our rental, making it difficult to coordinate the pickup.

Bansri D. on

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Customer did not leave a comment.