Only one person on staff, but it went pretty smoothly.cathy S.
Trailer Rental & Towing in Hanover, MD at Parkway Sunoco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hanover, MD 21076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Ensure that the previous renter has cleaned out the truck. It should not be my responsibility to remove the boxes, diapers, and trash from the previous move...Nicholas E.
First the cashier lied and told me they didn't have any trucks, until I called 1-800 Uhaul and they confirmed that they did have more trucks. Then he gave me the truck with low air in the tires and that had 0% oil life. When I complained about the tires the cashier told me that I should put air in the tires. By far the worst experience I've ever had with a moving truck company.Isaiah R.
excellent customer service representative, five star rating ,quick easy simple in and out .MOHAMMAD K.
Very difficult and time consuming for one person manning the cashier for a mart, gas and UHaul. This needs to be changed. Wait etc or being asked to wait till customers behind me for gas and for the mart could be managed first made it challenging. Also the person/cashier couldn't take time in pick up to show you or go over the van with you.Trummell V.
The self-service wasn't as efficient as we thought it would be. The app took a long time loading for each screen and then we still had to go inside to get the truck key. It would have been faster to have just checked in inside than use the app.Nicholas F.
24/7 access to trucks. Quick and easy registration. Pulling out and parking truck with no hassle. Friendly and informative customer service. Would recommend!!Brandon N.
The agent was very professional and pleasant person. She made the pickup process very easy and guided me when I return the truck including the place to park. She was awesome.BERHANE Y.
The trucks exterior was filthy. There were several other trucks that were not dirty at all. The inside had dirt on the floor and trash behind the seats. I requested a replacement vehicle from the location as directed by phone support. The attendant was not willing to switch vehicles. They did come out and remove some of the trash which they threw on the ground!Mathew B.
T he e customer service was great. However the van was damaged. I am not use to rented damaged goods from Uhaul. The vehicle was mark with the damage but these vehicle should be taken offline. Uhaul is a company that has a great reputation. Why rent damage vehicles to returning or new customers.Gary F.
Did online check in - no interaction with personnelAmanda C.
Clean your trucks answer your phone lower your rates I really thought it cost &19.95 that's all it was worth I spent $99.00 total too expensive. We are in a Pandemic trucks shot ha e been sanitizedSaronda F.
The process was smooth and quick. Probably the best experience I have had with U-haul before.Jocelyn G.
During these times of COVID, perhaps the business could put something in the vehicle stating that they sanitized the inside of the vehicle after every use. I had to wipe the inside of the vehicle just so that I felt safe.George S.
I opened an online account; filled out the type of vehicle I wanted, filled out my personal and credit card information, and your website prompted for me to enter a Verification Code which was being sent to my email address. After five minutes I hit the button to send me another verification code. After receiving no code, I just logged out of my account. The rental at the location went smoothly. Just now logging in to my email account I see that two verification codes were sent to me via email ALMOST FOUR HOURS after your website system asked me to enter the verification code which was being sent to me. There seems to be a bug in your system you may want to fix.....Regards, KenKENNETH S.
Keep up the good work.Myron B.
Not much improvement needed here. My experience was exceptional. The staff were professional and courteous. I was in and out in no time both coming and going. No hassle. No fuss. I highly recommend this establishment for U-haul rental. Well done!Travis K.
Past experiences with uhaul at other locations have been pure aggravation. This time was flawless. The rep was friendly and got everything done quickly. I would definitely use this location again.Frank V.
Even though I scanned my driver's license, I still had to provide it while renting.Bradley S.
The steering wheel was very dirty and the interior had dirt on the floor boards.RACHEL R.
It was outstanding for a local quick move!David B.
The trailer I was supposed to rent to pull my truck lacked the straps to tie down the front wheels. As they did not have replacement straps nor another carrier, I was told to call roadside assistance. Though the representative on the other end of the phone was helpful, she couldn't solve this problem and directed me to another U Haul store a few towns over and for this store to reverse the contract. Upon arrival at the U haul store in Glenn Bernie, I was pleased to find they had three trailers. Assessing the time I had lost, I still assessed I could on with my plans. Then the young lady lowered the boom and said she had made an error and that the trailers she did have were only for local hire, not one way. At this point I proclaimed three tours in Iraq were less stressful than this U-Haul experience. I sought out the manager and common sense prevailedâ€”he gave me the trailer and I was on my way, but had missed/lost an entire day of packing. Sorry, not a big fan right now. Doug FarrisDoug F.
Outstanding experience. Great vehicle. Thanks.Kameron L.
Dirt in trailer. No electrical cord; had to take one from adjacent trailer. Had to hook it up myself. Minimal help from store clerk.Calvin S.