I reserved a cargo van & mattress cover. Once at my location to pick up, I was told she does not have any mattress covers. I told her I already paid for it & her response was to go another location to get. Well, I didnt reserve at another location, I reserved it here & having to go to 2 different locations is an inconvenience in time that I still ended up wasting having to sit on the phone with customer service for 30 minutes for a refund. Furthermore, I don't understand how a rental at 19.99 a day, for 2 days and 10 miles equaled a total charge of $126.Tracey T.
Customer Reviews for Parkway Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exactly what I needed when I needed it.James M.
This is at a gas station.Kelli J.
There's no way to improve the quality of service that I received.GREGORY M.
Have more than one person at the location. This location is a gas station and convenience store as well as a U-Haul.Darius R.
Customer did not leave a comment.ROBERT B.
Truck breaks were in bad shape and barely functioning. Half eaten chicken bones left in the cargo area. The ramp was missing its safety stopper, so when we pulled the ramp out it fell out of the channels and almost landed on my helpers feet.CHARLES M.
Customer did not leave a comment.CORINA M.
When I originally booked the truck online I did not add any coverage. When I picked up truck the guy who processed the rental didn't ask me did I want coverage nor did I ask or say I wanted coverage. I did sign the receipt and didn't think it was any different than what I booked online. I did ask can I pay for it in cash when I returned and I was told yes because all they were doing was putting the hold on my credit card. When I returned the truck I was told I couldn't pay in cash and I then seen I was charged for coverage. This was the most horrible experience I had with picking up a Uhaul rental in my life. The drivers seat was broke I couldn't even adjust the seat forward. They do not need to represent uhaul as a company they are terrible.Tasha O.
I rented a cargo van to transport a futon/full size bed. This vehicle was the perfect size because I was able to lay the fully open, flat futon on the floor in the van. The van was ready when requested, clean, and the customer service at this location was excellent. I would definitely rent from here again and recommend this location to others.MICHELE H.
Visually check the inside rear of the vehicles. The truck i used today have a lot of broken glass in the rear. I went back inside and got the person who was in charge of the Sunoco station. To let him see the ness that was left. The gentleman in charge was very nice ,polite and respectful. He immediately went and got a broom to clean all the glass up.DON C.
Customer did not leave a comment.Antoine O.
Customer did not leave a comment.Michael U.
Customer did not leave a comment.RONALD H.
I was sent an hour in the opposite direction to pick up my truck. Even worse was that after beginning to fuel up the truck, I noticed the gas tank was leaking. So I lost 25 dollars fueling up a truck that I then needed to be replaced. So if I could get a reimbursement on that, that would be great, but judging by my various phone calls to customer service over the weekend, I highly doubt I will be getting that back.Thomas F.
Customer did not leave a comment.VANESSA S.
The first truck they tried to give me was rusty and old and very dirty in back. They only had 7 of the 10 blankets i ordered. The truck did not sound good so we brought it back 1 hour early and got no refund for that hour....Amy G.
I've rented from this location several times but NEVER again. On 8/18, I rented a truck for a move. Only to arrive and the Sunoco employee had no idea how to do a Uhaul transaction. He took 35 min to complete my transaction and then the additional equipment I requested wasn't available. That costs me $150 since that was the mover's hourly rate. Then I rented another truck on 8/21 and again no additional equipment and no ramp on the truck. Both situations were a huge inconvenience to me and all involved in my move.LaVonda B.
Customer did not leave a comment.Scott M.
personnel is impersonalCandice B.
Customer did not leave a comment.CURTISHA M.
There was some food and garbage I'm the cabJoseph P.
Keep up the good work. Thank you very muchGenaro A.
The haul truck was to be in Charollet Hall and was not even there--why the owner did not call me a tell me this is unbelievable --this was the move from hell. I had to drive another hour to get to Hanover Md. Total time 5 hours to just pick up a truck I ha reserved a month early. Then I was shorted a moving pad and the truck had two check engine light go on half way on our trip. What a very bad experienceMichael N.
Great service!Landry K.
The van smelled horrible. Someone clearly smoked inside and it was nauseating. The online pickup process is horribly designed. The website was slow and unresponsive. Pages have errors and wouldn't load. I will never use this location or the online pickup process again. 1/5 stars.Anthony E.
This location was the 3rd Uhaul we had been directed to that day, because the other locations did not have a truck for us, despite customer service and the online portal saying that they had our reservations. So once we got to this location and they had a truck, we had to take what they had. But the truck cab smelled like smoke when we picked it up, and they did not have the appliance dolly that we had reserved. The customer service person inside was fine, tried to help, but couldn't do much to fix our situation.William H.
Customer did not leave a comment.Muse G.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.Darren M.
Though this location is further away from our home, the customer service from the gentleman at the register is superb! The van was clean and updated -- I'd definitely recommend.SOFIA N.
Merchant charged me double for pads and said I had to call customer service to get my money back. The improvement would be to educate these authorized locations on how to better assist customers.Courtney R.
Customer did not leave a comment.ERNEST C.
Excellent vendor - good serviceSUNIL P.
No one confirmed trailer was connected to truck right. Not sure if that is a service they offer at that location.IVAN O.
Customer did not leave a comment.Devin W.
Customer did not leave a comment.Mary M.
Lady behind the counter was fast & friendly.CHRIS C.
Customer did not leave a comment.Matthew R.
Only one person on staff, but it went pretty smoothly.cathy S.
Ensure that the previous renter has cleaned out the truck. It should not be my responsibility to remove the boxes, diapers, and trash from the previous move...Nicholas E.
First the cashier lied and told me they didn't have any trucks, until I called 1-800 Uhaul and they confirmed that they did have more trucks. Then he gave me the truck with low air in the tires and that had 0% oil life. When I complained about the tires the cashier told me that I should put air in the tires. By far the worst experience I've ever had with a moving truck company.Isaiah R.
Customer did not leave a comment.TABITHA B.
excellent customer service representative, five star rating ,quick easy simple in and out .MOHAMMAD K.
Very difficult and time consuming for one person manning the cashier for a mart, gas and UHaul. This needs to be changed. Wait etc or being asked to wait till customers behind me for gas and for the mart could be managed first made it challenging. Also the person/cashier couldn't take time in pick up to show you or go over the van with you.Trummell V.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.MARGARET A.
Customer did not leave a comment.JUSTIN H.
The self-service wasn't as efficient as we thought it would be. The app took a long time loading for each screen and then we still had to go inside to get the truck key. It would have been faster to have just checked in inside than use the app.Nicholas F.
Customer did not leave a comment.Hans M.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Samantha A.
24/7 access to trucks. Quick and easy registration. Pulling out and parking truck with no hassle. Friendly and informative customer service. Would recommend!!Brandon N.
Customer did not leave a comment.Virginia G.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.DESMOND H.
The agent was very professional and pleasant person. She made the pickup process very easy and guided me when I return the truck including the place to park. She was awesome.BERHANE Y.
Customer did not leave a comment.victor G.
Customer did not leave a comment.Dawn R.
The trucks exterior was filthy. There were several other trucks that were not dirty at all. The inside had dirt on the floor and trash behind the seats. I requested a replacement vehicle from the location as directed by phone support. The attendant was not willing to switch vehicles. They did come out and remove some of the trash which they threw on the ground!Mathew B.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Syed S.
Customer did not leave a comment.Lue X.
Customer did not leave a comment.CHRISTOPHER J.
Customer did not leave a comment.Rachel E.
Customer did not leave a comment.Kory K.
Customer did not leave a comment.Stacey A.
T he e customer service was great. However the van was damaged. I am not use to rented damaged goods from Uhaul. The vehicle was mark with the damage but these vehicle should be taken offline. Uhaul is a company that has a great reputation. Why rent damage vehicles to returning or new customers.Gary F.
Did online check in - no interaction with personnelAmanda C.
Customer did not leave a comment.Monique K.
Customer did not leave a comment.Barbara B.
Clean your trucks answer your phone lower your rates I really thought it cost &19.95 that's all it was worth I spent $99.00 total too expensive. We are in a Pandemic trucks shot ha e been sanitizedSaronda F.
The process was smooth and quick. Probably the best experience I have had with U-haul before.Jocelyn G.
During these times of COVID, perhaps the business could put something in the vehicle stating that they sanitized the inside of the vehicle after every use. I had to wipe the inside of the vehicle just so that I felt safe.George S.
I opened an online account; filled out the type of vehicle I wanted, filled out my personal and credit card information, and your website prompted for me to enter a Verification Code which was being sent to my email address. After five minutes I hit the button to send me another verification code. After receiving no code, I just logged out of my account. The rental at the location went smoothly. Just now logging in to my email account I see that two verification codes were sent to me via email ALMOST FOUR HOURS after your website system asked me to enter the verification code which was being sent to me. There seems to be a bug in your system you may want to fix.....Regards, KenKENNETH S.
Keep up the good work.Myron B.
Customer did not leave a comment.Myron B.
Not much improvement needed here. My experience was exceptional. The staff were professional and courteous. I was in and out in no time both coming and going. No hassle. No fuss. I highly recommend this establishment for U-haul rental. Well done!Travis K.
Customer did not leave a comment.Ahmed M.
Customer did not leave a comment.Elisha W.
Customer did not leave a comment.Karrin M.
Customer did not leave a comment.Ann H.
Customer did not leave a comment.syed K.
Customer did not leave a comment.Philip F.
Customer did not leave a comment.Synatra S.
Past experiences with uhaul at other locations have been pure aggravation. This time was flawless. The rep was friendly and got everything done quickly. I would definitely use this location again.Frank V.
Even though I scanned my driver's license, I still had to provide it while renting.Bradley S.
The steering wheel was very dirty and the interior had dirt on the floor boards.RACHEL R.
Customer did not leave a comment.Eric M.
It was outstanding for a local quick move!David B.
Customer did not leave a comment.Daniel W.
The trailer I was supposed to rent to pull my truck lacked the straps to tie down the front wheels. As they did not have replacement straps nor another carrier, I was told to call roadside assistance. Though the representative on the other end of the phone was helpful, she couldn't solve this problem and directed me to another U Haul store a few towns over and for this store to reverse the contract. Upon arrival at the U haul store in Glenn Bernie, I was pleased to find they had three trailers. Assessing the time I had lost, I still assessed I could on with my plans. Then the young lady lowered the boom and said she had made an error and that the trailers she did have were only for local hire, not one way. At this point I proclaimed three tours in Iraq were less stressful than this U-Haul experience. I sought out the manager and common sense prevailedâ€”he gave me the trailer and I was on my way, but had missed/lost an entire day of packing. Sorry, not a big fan right now. Doug FarrisDoug F.
Customer did not leave a comment.Chrystal A.
Outstanding experience. Great vehicle. Thanks.Kameron L.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Barbara M.
Dirt in trailer. No electrical cord; had to take one from adjacent trailer. Had to hook it up myself. Minimal help from store clerk.Calvin S.
Customer did not leave a comment.David A.