Customer Reviews for Parsch Automotive
(U-Haul Neighborhood Dealer)

308 reviews

314 E Capac Rd   Imlay City, MI 48444
(W Of M53)

(810) 724-3816

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(810) 724-3816

314 E Capac Rd
Imlay City, MI 48444
(W Of M53)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dale L. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

The cashier was amazing. Well trained and friendly!

Lisa A. 
Rating:
1.0

Nobody on staff had any idea how to handle check in. I was asked to leave and come back at a different time. Staff took the vehicle off site without completing any check in. I was told they would call me later if there were issues

RICHARD T. 
Rating:
3.0

The only bright spot was the woman who help me. There was not a good place to park truck. Place had alot Of Clutter Outside Building

Tom P. 
Rating:
5.0

It was actually closed, but the phone drop off process was very easy!!

Steven B. 
Rating:
2.0

Customer did not leave a comment.

Nancy V. 
Rating:
1.0

Truck was not available when we went to pick it up, had to wait until the following day, then it was dirty, and we reserved 48 moving blankets, and they had none.

David C. 
Rating:
3.0

Rentals should be in a better location, not a muddy, weedy field off site.

David D. 
Rating:
4.0

Easy check in/out and very friendly

Dan R. 
Rating:
3.0

My equipment was not available when my original reservation was scheduled. I reserved a 20 ft truck however when I picked up the.reuck the following day it was a 16 ft. Truck. I had to pick up and drop off the truck at a remote location. The employees were friendly and courteous. However the other issues would probably prevent me from renting again.

Lorenzo B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

When I had to rent it I had to go about a mile down the road to pick it up. and when I got it the truck the millage DID NOT match the paperwork AS WELL AS THE GAS. I was taken this was the WORSE experence I have had with UHAUL. PLUS I wanted a 15 foot truck yes you gave me a 26 at a 15 foot price BUT you knew the millage on that truck SUCKED compared to a 15 foot truck. so you played me as a fool as well this was my thrid time I rented a truck it 4 months.

Robert H. 
Rating:
5.0

Excellent experience

Steven B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Sunny D. 
Rating:
3.0

I was suppose to get 20 miles free for having to go to a different place for pickup but they said they had no record of that so I was not happy about that

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS A. 
Rating:
5.0

Nothing I am happy

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
3.0

Brakes dragging on car trailer made it very hard on my truck to cross over the mountains. Caused sever overheating to engine and trans and ruined my new thermostat. As an ASE Master mechanic retired I noticed incorrect adjustments on the centrifugal brake springs. I reported the problem to the drop off people and had them note it on my paperwork.

dave T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
2.0

Was sent a half mile down the road to a muddy field to pick up trailer that wasn't there. Should not have to hook up trailer myself. Also had to return for rented blankets. Because I hooked up myself uhaul had me drive to another uhaul dealer to have hook up inspected. This dealer was not open when I arrived.

Richard J. 
Rating:
5.0

Nothing

Joe W. 
Rating:
5.0

Customer did not leave a comment.

mary elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

They are great people and easy to talk to.

Russ M. 
Rating:
2.0

Hitch and ratchets were rusty and needed to be replaced. Straps were frayed and also needed to be replaced. Trailers were not kept on site. They are at a piece of property just down the road and it was all muddy and flooded.

HEIDI LYNNE N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Both Grand Blac and Imlay city was amazing... Uhaul itself was horrible

DAVID FRANK M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

jeff N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PATRICK L. 
Rating:
3.0

Make sure to not decline the location request!

George F. 
Rating:
5.0

Customer did not leave a comment.

Erich M. 
Rating:
5.0

The best place to rent Uhaul

THOMAS P. 
Rating:
1.0

you charged me 70.00 for 3 hours plus 14.00 insurance fee and 15.00 gas what a rip off fuck uhaul

Robert D. 
Rating:
5.0

Perfect experience

Brenda T. 
Rating:
5.0

Great experience with Parsch

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Peter james J. 
Rating:
5.0

Customer did not leave a comment.

tom L. 
Rating:
5.0

Rebecca and I believe the young man's name was Jay, were AWESOME! It's really nice to see such EXCELLENT customer service out of these two young individuals, you just don't see that too much now days with the younger generation. Both Rebecca and Jay went above and beyond and I truly appreciate them both, I hope this gets back to their Manager. Thank you.

Trudi M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Service was great. Keep up the good work.

Kenneth C. 
Rating:
4.0

When a rented vehicle breaks down after renting do not inconvenience your customer with having to wait 5 hours to pick up vehicle and offer to have another truck delivered to site ASAP so customer can continue with their move.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JOE O. 
Rating:
5.0

N/a

Mark D. 
Rating:
1.0

Imlay city never again , wrong price and put it in wrong info and customer service horrible the girl was nice the guy was horrible

Andrea S. 
Rating:
5.0

nothing

Rockne F. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Stay as they are, friendly.

Rebecca L N. 
Rating:
3.0

It would have been nice for the truck to be at the rental site and not down the road in different parking lot. It would have been nice to be right at the facility.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

RICK P. 
Rating:
3.0

Customer did not leave a comment.

Denver J. 
Rating:
4.0

Excellent service and great truck.

CINDYI S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

CINDA Y. 
Rating:
5.0

Great Service!

MAURICIO G. 
Rating:
5.0

Excellent People to Deal With just Great

Jeffrey Z. 
Rating:
5.0

Customer did not leave a comment.

Jacob Z. 
Rating:
5.0

My favorite place to rent uhaul and I rent a lot of uhauls

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Louisa D. 
Rating:
1.0

Of all the years ive been renting trailers from Uhaul the last rental from Parsch's went to hell in a handbasket. I rented the trailer on Monday 1/21/19 and returned it the same day. I shoveled snow out of the trailer when I picked it up which was not a big deal we live in Michigan. I pulled the trailer out of the snow & hooked it up myself, again no big deal.The trailer was used to move cheerleader matts from one building to another a mile away and nothing else. Brought the trailer back later that evening, dropped it off, same girl who cashed me out checked me in. She asked me to drop the trailer in the lot next to the building so I did. Temps were extremely cold outside and sleet/snow was coming down. To my surprise I get a phone call on Friday 1/25/19 from the same girl at Parsch's who cashed me out & checked me in and in her words tell me this, "my boss says hes going to charge you for a dirty trailer or you can come wash it now & bring it back". I told her I did nothing to that trailer to make it dirty, I hauled clean cheerleader's matts. She tells me the trailer is dirty on the outside. I informed her its probably road salt & sleet from the weather. She tells me you need to come & wash it off. I ask her why she is calling me 4 days later to inform me about a dirty trailer & who out of their right mind is going to wash a trailer from the outside in sub freezing temps, drive it on a road that is covered in snow, sleet, & salt and bring it back to you perfectly clean. She said "it does not matter, you are responsible because you signed & if you don't do it we will charge your card & I tried calling you on Tuesday". Checked phone history & no message & nothing on the caller ID showing a missed call from Parschs. Uhal, you guys have a problem with this location because all common sense seems to go out the door with these people. Ive rented from you guys for years and multiple times a year & have never been accused of this. I'm pretty sure I will rent from Uhaul again (unless something crazy happens with this) but I will never deal with Parsh's again. Extremely rude & unprofessional. I hope not to see a charge on my card.

Rudy J. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

RANDY E. 
Rating:
1.0

My problem isn't with this location. It was the fact that I made my reservation 6 days in advance with the uhaul location where my storage unit was, and the day before it was moved to a uhaul 35 miles away from there I was told "there were no trucks available at my requested location" when I got back to my requested location there was 3 26' trucks sitting there that weren't being used. I am completely annoyed that I had to drive an hour and a half out of my way when there was THREE trucks sitting there.

Noah B. 
Rating:
5.0

Very pleasant experience. Wish trailer was bigger but it worked. Was in and out with trailer in no time.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Steering loose, wonders.

RICK K. 
Rating:
5.0

Customer did not leave a comment.

LORI R. 
Rating:
5.0

Very friendly personable attendant.

RICH R. 
Rating:
5.0

Nothing you could do would improve my experience. The staff was very helpful, knowledgeable, and friendly.

David B. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
4.0

Make sure the suspension is in proper working order. It caused my items to become damaged due to the excessive bouncing

JOSEPH R. 
Rating:
3.0

Customer did not leave a comment.

ben K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Great customer service both on drop off and pick up.

Steve V. 
Rating:
4.0

Customer did not leave a comment.

Anthony O. 
Rating:
5.0

The serve is great. Keep doing what your doing.

ROSEMARY D. 
Rating:
4.0

Need more space to park when returning truck/trailer

jeff T. 
No reviews have been submitted for this location.

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