Customer Reviews for Pasadena Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pasadena Citgo

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DANIELLE Z.
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Make mobile app easier to use

JOSEPH K.
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All went very smoothly. 9-foot cargo van was just what we needed. Comfortable and easy to drive.

Mark S.
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Customer did not leave a comment.

alexander K.
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Customer did not leave a comment.

BRANDIE B.
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Customer did not leave a comment.

Mark W.
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Great service and very helpful. I'll be back. Thanks, Mark

George E.
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Customer did not leave a comment.

CARLOS T.
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Awesome doing business here! It is the second time calling them for a same day rental and the gentleman is always courteous and happy to help! A++++

PATTIE B.
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Customer did not leave a comment.

JERRY R.
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Asked fir 6 blankets for $5 but never got them.

Brian D.
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Very helpful. Great experience

casey D.
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Staff member was very helpful and understanding even when I changed my plans he worked with me. Great place. Will definitely use them again.

margaret G.
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Customer did not leave a comment.

Neil N.
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Unassuming location but excellent staff and customer service. Process was seamless and the staff went above and beyond to make my experience renting a vehicle one that will have me promoting the location to others. I would definitely use them again.

GARY R.
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Great customer service! Budget rental cancelled at last minute, but I was able to call and get a Uhaul truck for 12 hours, unavailable if I tried online. Would highly recommend!

Craig R.
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Awesome customer service and very friendly and accommodating. Rented from this location after reading other local reviews. Would definitely recommend and rent again from this location.

Paul M.
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It was a very good experience. I would recommend this location and the 15 ft truck size to move two rooms.

SAMANTHAAUSTIN O.
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I had issues with the app. When I created an account, I never received a verification code. And when I clicked 'did not receive code', all the screen did was darken. No redirect and no pop-up. I couldn't use it. Boyfriend had the same issue. The cashier had to do it a different way. Please troubleshoot your app!!

Joseph L.
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Customer did not leave a comment.

Cornelius B.
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James M.
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Fernando C.
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I rented a truck from Citgo-Pasadena, the experience was pleasant and excellent. The staff was professional and very helpful. If I need to rent a vehicle again I will use them. Thank you for your service.

Douglas B.
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Customer did not leave a comment.

JAMES D.
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mikale S.
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Tina S.
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leroy B.
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The auto carrier need lubrication for tie downs. It was difficult to operate but I finally got it. It was hard for the straps to release. Again I managed.

richard S.
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This location was friendly and helpful. He met outside at the gas pump and was sure to maintain distance.

Rachel W.
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Customer did not leave a comment.

Kraig M.
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Owner was very helpful. Went above what was expected. Great experience.

Vincent A.
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Customer did not leave a comment.

Jennifer J.
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Nothing.

PETER N.
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amanda R.
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Wayne W.
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JEFFREY V.
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Very friendly and helpful

susan H.
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Fantastic experience! Easy to check-in ahead of time. Owner was very professional and helpful. We will definitely rent from this location again and refer friends!

Richard M.
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Great friendly proprietor and a pleasure to do business with.

SCOTTMATTHEW S.
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My experience with this rental location was outstanding. I experienced very professional customer service, a very clean and well-maintained vehicle, and I would recommend this location to anyone and everyone. Thanks so much!

Haley H.
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Everything was great.

Caroline J.
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Customer did not leave a comment.

LISA G.
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Customer did not leave a comment.

Peter S.
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Very smooth experience on both ends. Mobile app worked great, and rental agent was also very helpful.

David A.
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We have rented here before and the service was as always excellent. The van we rented was in great condition and ready to go the moment we arrived. The electronic check-in procedure really shortens the pick-up time, which in time of Covid is helpful. We wouldn't think of renting a van or truck anywhere else.

Charles P.
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Customer did not leave a comment.

KARL W.
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"GK" is very helpful in explaining everything about the rental.

ROBERT J.
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Used this service before an will use it again. Nice guy and easy to deal with.

Tyrone D.
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Customer did not leave a comment.

John D.
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Tashane H.
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DIANA S.
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Customer did not leave a comment.

carl O.
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Customer did not leave a comment.

Jeff V.
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Rental went smoothly. Picked up through app. Returned early, just as location was closing. Owner came out and checked vehicle in for me to save me the hassle of online return. Thank you

ronald J.
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The Manager was perfect , friendly and informative. All the charges were explained and did not deviate

Robin M.
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Very customer friendly.

Jonathan H.
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Customer did not leave a comment.

Luke D.
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Customer did not leave a comment.

SCOTT S.
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This is an awesome U-Haul place!

Robert B.
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Customer did not leave a comment.

Dena R.
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Very good service.

Peter W.
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The gentleman really helped us by securely hooking up the trailer to my car as it was my first time.

Charles S.
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Customer did not leave a comment.

TRAVIS B.
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Mark C.
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Customer did not leave a comment.

Robert B.
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Friendly staff, quick service.

Dawn G.
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Customer did not leave a comment.

Jiang L.
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Customer did not leave a comment.

Michael M.
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I didn't get the gentleman's name but He was great !!

KEVIN L.
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Had to pay 3 times. Reserved truck online contactless a day before. Showed up day of to pick up truck and had to physically go into the location. Fill out all paperwork again because the person “couldn't see or have access to online items” and had to give another card to swipe in person. So had 2 pending charges of 187.00 on my card and still have to swipe my card again when truck was returned. Person said he deleted the first 2 transactions (even though they were online which he said he didn't have access too) but was not given receipt- reason given that that information was “online and we don't have access to that” ?!?! All in all do not recommend this location. And potentially do not recommend UHaul in general if this is the same practices all their locations use.

Michael H.
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Customer did not leave a comment.

matthew A.
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Customer did not leave a comment.

TAMMY G.
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Douglas W.
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Extremely helpful and very nice staff. Will be a beautiful shop once remodel is completed.

gregg T.
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The gentleman at the pickup location was great! There were traffic issues the day I supposed to pick up so I had to go the next day and he was very accommodating in holding the reservation for me. I highly recommend them.

TIMOTHY R.
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Would and will in the future rent from this gentleman. Very nice to deal with. He made me feel that he cared that we were happy with our experience.

PHILLIP M.
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Customer did not leave a comment.

Andy L.
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Customer did not leave a comment.

Kim S.
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Quick and easy to get with great customer service!

George C.
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Very helpful!

Brian H.
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It was great to be able to reserve and guarantee my uhaul pickup location. The staff was helpful and efficient.

Jonathan S.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

JOSEPH W.
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The agent was one of the nicest, most helpful people I've ever met. Outstanding customer service!

thomas A.
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Super nice guy and very helpful!

Mark R.
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Truck was ready when I arrived, clean, ran well. Checking in after the rental was super quick, he came out while I was refueling, and parked the truck. I was done by the time I finished with the gas.

James L.
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Customer did not leave a comment.

andrew A.
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Went seamlessly. Friendly staff

Michael K.
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Customer did not leave a comment.

Alexandra C.
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Andrew B.
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titus K.
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Customer did not leave a comment.

Jeffrey R.
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We encountered rain on the way to New York City. When we arrived, many boxes were soaked. It appears that the water came in from the wheel wells perhaps. All boxes on the floor were damaged and some contents were damaged.

ERIC B.
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Great service. Super easy and covid safety measures are in effect.

Franklyn H.
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Quick and Easy!

MATTHEW J.
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Very fast and helpful

Susan M.
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Very friendly

shawn S.
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Friendly fast service. Highly recommend

James O.
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Customer did not leave a comment.

Cole S.
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The person working the gas station came out and helped us clean out the car and was just an excellent help.

JAMESMICHAEL N.
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Gk. Was amazing, fast and professional. I highly recommend

No reviews have been submitted for this location.

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