Customer Reviews for Pasadena Citgo
(U-Haul Neighborhood Dealer)

1,297 reviews

8355 Ritchie Hwy   Pasadena, MD 21122

(410) 384-4315

Location Hours

  • Mon-Fri: 7 am - 7:30 pm
  • Sat: 8:30 am - 7:30 pm
  • Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(410) 384-4315

8355 Ritchie Hwy
Pasadena, MD 21122

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7:30 pm
  • Sat: 8:30 am - 7:30 pm
  • Sun: 9 am - 7 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owner/person who helped at pick up was incredibly helpful, kind, and made the entire process so very easy. He reached out the day the trailer arrived to let me know. Communications is so important and he excelled.

Kathy F. 
Rating:
5.0

Everything was perfect!!!

Edward J. 
Rating:
5.0

Pasadena Citgo is my go too for all my uhaul needs. In and out with no problems. I will never rent from anyone else.

Richard E. 
Rating:
4.0

It was a little hard to park because it's a small lot. But otherwise it was convenient to my house and reasonable priced.

David D. 
Rating:
5.0

The customer service was great. They greeted you with a smile & upon check in meet you outside to make sure everything was good. Top notch rental location.

DONALD G. 
Rating:
5.0

Great customer service. The gentleman was kind enough to assist me with the trailer before pick up and at return. I was very pleased with the service.

Franco N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Warn people that the electronic check out process takes over 30 minutes

JulieAnn M. 
Rating:
5.0

GK was extraordinarily courteous, and helpful. Use them and you won't be disappointed.

James G. 
Rating:
5.0

Excellent service and thrived to save me money

anthony N. 
Rating:
5.0

Customer did not leave a comment.

JASONMING M. 
Rating:
5.0

Customer did not leave a comment.

Dylan F. 
Rating:
5.0

Excellent customer service. Helped me out when the app wasn't working. Made the stress of moving way easier!

Elizabeth S. 
Rating:
5.0

The gentleman who helped us that day was beyond friendly and helpful! Small location but that made the whole process even better really!

Beth B. 
Rating:
5.0

Reliable, respectful and open early very cool

KHOA D. 
Rating:
4.0

Was not made aware that the truck check for damage was done thru text. Fortunately, there was none.

CECIL T. 
Rating:
5.0

The u-haul agent was very pleasant and efficient. We have used them before and will do so again.

DAVID D. 
Rating:
5.0

Real nice and real helpful!

Rob B. 
Rating:
3.0

The man at the counter-station was not helpfil. Very hard to understand his English. Did not show me where the UHaul was after I asked him. Charged a extra mile. Went out 03 miles Return at 10 miles Last 2 of speedometer The process was long, excepted the front of licensee but not the back. Current everyhing, asked several times for the same contact family member #, whoch I ptovided correctly up front. Did not hold door open or thank me for business after check out. I will not recommend Anyone for this site!! Please advise, Not happy about this un professional teeatment Susan Phillips

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
3.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

chairs E. 
Rating:
5.0

N/A they are very professional and accommodating

Shawn A. 
Rating:
1.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

Excellent experience

Alicia F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Made picking up and dropping off the uhaul easy. The owner was nice and informative at pick up and drop off. Overall, good experience at this location. Would use again.

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

Olivia D. 
Rating:
5.0

Great customer service at reception. Very helpful.

Bryan S. 
Rating:
5.0

The gentleman that helped me with my U-Haul Trailer was very courteous and informative. The lights originally were not operating properly and he grabbed another electrical tail because the original on the trailer had been worn and frayed. I was on my after he fixed the issues. He was great to work with.

Paul M. 
Rating:
5.0

This is a great U-Haul spot. The people are awesome.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Great customer service

karen S. 
Rating:
5.0

Very friendly efficient, helpful. will definitely use again

Peggy M. 
Rating:
5.0

I was ahead of schedule and he helped me get setup early even before he opened. Super helpful.

Matthew S. 
Rating:
5.0

The whole experience of renting a UHaul from this location was excellent! There was a truck waiting for me on time, the staff was super helpful, and even helped update my return time (and show mercy when I returned the truck 30 minutes late). Thank you!

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
3.0

I waited over 40 minutes while the employee called his supervisor, searched the system for my name, phone number, and reservation all of which I provided. When I finally did get the truck, there was trash in it from a previous renter and it was parked high on a curb making it very difficult to pull out. When I returned the truck, I was left waiting again; this time over a complaint of equipment I do not believe they provided me. The charges went up astronomically from the original quote and I paid just to end what had been an extremely tedious experience with a team who didn't know what they were doing (or on the pick up side even understood a modicum of English).

Gregory P. 
Rating:
5.0

Great and convenient. Movers through Uhall were great and helpful as well.

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
1.0

The person was not helpful requested me to do his job for him because he was running the gas station alone.

Salvador N. 
Rating:
5.0

Great service!

derrick W. 
Rating:
5.0

This location was very helpful with getting the truck & supplies that I needed.

henry A. 
Rating:
4.0

Keep up the good work

fetcher K. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Couldn't find the keys and the app was cumbersome

Kurt E. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Owner was extremely helpful and enthusiastic. Definitely wanted to "earn" my business

ROBERT B. 
Rating:
5.0

Last minute rental. Excellent service and helped hook up the trailer and made sure all safety precautions were done. Would definitely use again.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
5.0

Great customer service. Vehicles was available at the last minute. No complaints. Thanks

deontez Y. 
Rating:
5.0

Customer did not leave a comment.

TEMITOPE A. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Great place to rent from. Super friendly when picking it up and when dropping off. Truck was ready when I got there, clean and in good shape!

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

GK runs a great outfit. Timely, clean and professional. Thank you so much!!

Danielle B. 
Rating:
5.0

Gobinda is amazing! They have wonderful customer service and clean vehicles. Will definitely use again!!

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL LEE A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

GK is amazing. He is an absolute joy to work with he professional, kind and dependable. I will recommend him to everyone I know. Clean facility and easy to get to. He is an asset to uHaul and they should give him more incentives.

KEVIN Z. 
Rating:
5.0

very helpful, would recommend.

Paul W. 
Rating:
5.0

Staff was a pleasure to work with. Were able to answer all my questions and were very professional. Next time I need a truck rental I would go out of my way to go to this location.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
2.0

The owner was courteous prompt and helpful .

Howard R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
3.0

I have used UHaul a lot in years past. I was very disappointed with the pick up and drop off process. Not due to the location staff. It has all become do it yourself and quite a pain at that. Won't use UHaul again. I'll happily pay a friend/relative to borrow a truck..

Thomas H. 
Rating:
5.0

Great service. Highly recommend.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

This was a smooth and pleasant experience

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

The station owner has taken great care of us for several truck rentals. This experience was flawless as usual. Strongly recommend!

Brian H. 
Rating:
5.0

The guy helping was/checking me in was very helpful with picking up my trailer. I reserved a 4x8 closed trailer but needed an open one. He was able to switch over to a bigger open trailer for me. And helped me hooked it. It was super busy at that time at the store but he managed it all really well. thank you

LOUBENS R. 
Rating:
5.0

The counter attendant was very polite and helpful. He thanked me for having scanned my license prior to my arrival. He offered to get the truck from the lot for me. I certainly appreciated his helpfulness!

DAVID C. 
Rating:
5.0

Gk was the best uhaul associate I have ever dealt with. 10 out of 10 stars, will be coming back for all my uhaul needs.

RICHARD H. 
Rating:
5.0

Always exceeds expectations. Fast, courteous service.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

ISAMAR V. 
Rating:
1.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

Best UHAUL experience I have ever had. Thank you so much, I will return to this location for another rental!

DREW P. 
Rating:
5.0

Great customer service. The gentleman who received the truck was polite and professional. I would go back there just because of the professional manner of the staff. Great experience!

SCOTT C. 
Rating:
5.0

agent was great. very helpful

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

TONI M. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

The service was excellent he very good at what he dose very well pleased

ERNESTO B. 
Rating:
5.0

Great service.

Eugene M. 
Rating:
5.0

The facility is very well maintained; staff is very cordial, customer service oriented, and attentive to customer needs.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

CHAD A. 
Rating:
5.0

Everything was great and the experience went smoothly.

SHERRILEE H. 
Rating:
5.0

this location was perfect and the staff took good care of me. Thank you

LANCE S. 
Rating:
4.0

Making the 24/7 pickup more user friendly, without customer support i wouldn't have gotten the truck till the Citco opened!

Gilbert M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top