Customer Reviews for Pasadena Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pasadena Citgo

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Brittany S.
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Customer did not leave a comment.

JAMES M.
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nothing, excellent customer service. Have used before for a 24 ft truck and will use again. 5 stars a must!

Justin S.
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Owner is great and goes above/beyond to meet your needs.

Markus S.
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Customer did not leave a comment.

MARGARET M.
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It was a quick, easy process to pick up and drop off a van here. The gentleman was kind and helpful. I would rent from here, again.

Austin M.
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SHAINA W.
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alexis D.
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WALTER C.
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Good guys... I recommend this location

CALEB W.
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AUSTIN B.
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Bruce L.
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I rented a small truck from this location and everything went smoothly until I returned it. The rental agent took my mileage and then told me my bill was $140. I had rented the same size truck a week earlier from a different location, my mileage was just a few less that this time but my bill was around $70. I asked him for an itemized copy of my bill and he said he could not do that. I refused to pay the bill if he could not show me how my charges added up to that much. His reply was “You have to take that up with Uhaul”. I again refused to pay. He called his boss. After another 10 minutes of talking to him and his boss, they finally redid my bill and changed me the correct price, which I paid. Either there is a scam going on here or the agent was extremely incompetent. Will never go back again.

SHAWNIQUA J.
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Customer did not leave a comment.

KURT B.
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The staff unfriendly (CG i think the name was) - I could have been a better customer and not commented on his wee bit of rudeness but still I will use uhaul again but not from this location.

melody W.
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Christa M.
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Matthew M.
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VINCENTDOMINICK C.
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Very easy and quick process.

Vincent F.
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Timothy C.
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Excellent customer service. This location did a perfect job of making me happy. customer.

Joel S.
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WILLIAM R.
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Thomas C.
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Michael J.
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great staff . helped unload ,sent out receipt right away .

DONNA L.
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Way to much money How my bill came to what it did without the owner explaining to me was wrong Picked up truck and I was supposed to pack it up with large dolly and blankets Eventually owner came out to help

Michelle B.
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Outstanding service

Chase R.
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When I went to pick up the van it would not allow me to access it due to my license being expired. I called the 1800 number, but while I was on hold I got a call from Kristen from U-Haul. She had already resolved the issue (the DMV has been closed where I live due to the pandemic). I was really impressed by how promptly she resolved my issue, making my moving experience stress free.

James K.
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Between pickup and drop off everything went smoothly.

Jordon C.
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Customer did not leave a comment.

Jarrod W.
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Yosira J.
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the pick up process was smooth and they were very helpful and friendly. this is my second time renting from this location and I'll continue to rent from here for all my uhaul needs in the future.

AYESHA H.
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Customer did not leave a comment.

Maureen G.
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The gentleman made it so easy and quick. And nice too.

Jeffrey L.
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DONALD K.
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DANIELLE Z.
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Make mobile app easier to use

JOSEPH K.
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All went very smoothly. 9-foot cargo van was just what we needed. Comfortable and easy to drive.

Mark S.
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Customer did not leave a comment.

alexander K.
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BRANDIE B.
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Mark W.
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Great service and very helpful. I'll be back. Thanks, Mark

George E.
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Customer did not leave a comment.

CARLOS T.
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Awesome doing business here! It is the second time calling them for a same day rental and the gentleman is always courteous and happy to help! A++++

PATTIE B.
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Customer did not leave a comment.

JERRY R.
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Asked fir 6 blankets for $5 but never got them.

Brian D.
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Very helpful. Great experience

casey D.
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Staff member was very helpful and understanding even when I changed my plans he worked with me. Great place. Will definitely use them again.

margaret G.
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Customer did not leave a comment.

Neil N.
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Unassuming location but excellent staff and customer service. Process was seamless and the staff went above and beyond to make my experience renting a vehicle one that will have me promoting the location to others. I would definitely use them again.

GARY R.
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Great customer service! Budget rental cancelled at last minute, but I was able to call and get a Uhaul truck for 12 hours, unavailable if I tried online. Would highly recommend!

Craig R.
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Awesome customer service and very friendly and accommodating. Rented from this location after reading other local reviews. Would definitely recommend and rent again from this location.

Paul M.
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It was a very good experience. I would recommend this location and the 15 ft truck size to move two rooms.

SAMANTHAAUSTIN O.
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I had issues with the app. When I created an account, I never received a verification code. And when I clicked 'did not receive code', all the screen did was darken. No redirect and no pop-up. I couldn't use it. Boyfriend had the same issue. The cashier had to do it a different way. Please troubleshoot your app!!

Joseph L.
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Cornelius B.
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James M.
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Fernando C.
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I rented a truck from Citgo-Pasadena, the experience was pleasant and excellent. The staff was professional and very helpful. If I need to rent a vehicle again I will use them. Thank you for your service.

Douglas B.
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JAMES D.
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mikale S.
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Tina S.
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leroy B.
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The auto carrier need lubrication for tie downs. It was difficult to operate but I finally got it. It was hard for the straps to release. Again I managed.

richard S.
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This location was friendly and helpful. He met outside at the gas pump and was sure to maintain distance.

Rachel W.
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Customer did not leave a comment.

Kraig M.
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Owner was very helpful. Went above what was expected. Great experience.

Vincent A.
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Customer did not leave a comment.

Jennifer J.
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Nothing.

PETER N.
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amanda R.
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Wayne W.
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JEFFREY V.
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Very friendly and helpful

susan H.
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Fantastic experience! Easy to check-in ahead of time. Owner was very professional and helpful. We will definitely rent from this location again and refer friends!

Richard M.
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Great friendly proprietor and a pleasure to do business with.

SCOTTMATTHEW S.
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My experience with this rental location was outstanding. I experienced very professional customer service, a very clean and well-maintained vehicle, and I would recommend this location to anyone and everyone. Thanks so much!

Haley H.
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Everything was great.

Caroline J.
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Customer did not leave a comment.

LISA G.
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Peter S.
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Very smooth experience on both ends. Mobile app worked great, and rental agent was also very helpful.

David A.
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We have rented here before and the service was as always excellent. The van we rented was in great condition and ready to go the moment we arrived. The electronic check-in procedure really shortens the pick-up time, which in time of Covid is helpful. We wouldn't think of renting a van or truck anywhere else.

Charles P.
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Customer did not leave a comment.

KARL W.
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"GK" is very helpful in explaining everything about the rental.

ROBERT J.
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Used this service before an will use it again. Nice guy and easy to deal with.

Tyrone D.
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John D.
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Tashane H.
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DIANA S.
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carl O.
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Jeff V.
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Rental went smoothly. Picked up through app. Returned early, just as location was closing. Owner came out and checked vehicle in for me to save me the hassle of online return. Thank you

ronald J.
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The Manager was perfect , friendly and informative. All the charges were explained and did not deviate

Robin M.
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Very customer friendly.

Jonathan H.
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Customer did not leave a comment.

Luke D.
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SCOTT S.
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This is an awesome U-Haul place!

Robert B.
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Customer did not leave a comment.

Dena R.
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Very good service.

Peter W.
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The gentleman really helped us by securely hooking up the trailer to my car as it was my first time.

Charles S.
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TRAVIS B.
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Mark C.
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Robert B.
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Friendly staff, quick service.

No reviews have been submitted for this location.

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