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HOLDEN N.
Customer Reviews for Pat Auto & Truck Service Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back light suddenly broken. I got afraid a cop could stop me for driving a car with no spot light or turn signal.
ALva B.I called in advance to ask if I could pick up the truck the night before my rental was to begin. She agreed. When I arrived (after closing) the truck was unavailable and my crew was impatient to leave. I had them load my belongings into a random truck instead and left a note and message. In the morning, the lady was confrontational and tried to blame me for her mistake. She also changed my drop off location from Clearwater Florida to somewhere in Maryland for no discernible reason and then denied doing so. The personnel at the toll-free number said that the Maryland location was not showing up on their end, but rather the address on North Fort Harrison in Clearwater. However, I received another e-mail later with the Maryland address and the app checkout showed Maryland. I have never even been to Maryland!
STEVEN W.Very friendly! Super quick service, even helped us load and unload the dolly we rented! Will totally be doing business with them again â¤ï¸
ALEJANDRO Q.the women i dealt with was excellent, you could not ask for better customer service. Rudy the man that helped hook up trailer was fantastic as well.
Roy G.Nothing to improve, friendly knowledgable people with great coustomer service and clean equipment as well. Great Experience !
DAVID W.I was instructed to drop of truck in San Antonio at closest location to me. Truck was dirty.
Ricardo S.I arrived a day earlier and before 5 pm. The location was closed in Laredo. Had tobuse the online service to return the truck. I didn't mind but location closed too early.
cesar B.After-hours return. Easy to do over mobile phone. Ample space to park 20' truck. Area clean and orderly.
John J.Contestar las llamadas mas seguido
daniel P.I really disliked that I called customer service to be on the line for 20 minutes. I explained my problem and were unable to help.
Melissa S.Nothing best place to rent anything needed CSR are very professional and friendly
MARIA Lilia C.Very well
Ruben C.It took them over 1/2 hour to determine my GEICO insurance covered a 9-foot cargo van. Other than that, the vehicle was clean, and so were the blankets I rented.
Troy R.Great customer service
Gerardo C.Self-return was easy and smooth. Great design of the process.
THOMAS C.Online check in is the best thing that's ever happened. So ez to do and so fast to get in and out of the rental place. Hassle free.
Alonso E.Price was excessive, will think twice about using Uhaul in the future.
Paul G.Great experience great service so far
Alberto G.Great customer service! Highly recommend!
Alfredo M.offer daily rates
PAUL H.Great people and great equipment!
DAVID W.Everything was perfect, can't see changing anything.
DAVID W.The service is always great here. I always rent from here and never have problems and if anything is needed it gets taken care of real quick. This is why I always come back!!
Jose C.Customer service was great! But the vehicle Need a lot of attention as in cleaning the cabin and bed.
Daniel L.Mrs Thelma is very friendly and professional. If she doesn't have what I'm looking for she does a little searching around and finds something.
PATSY R.They were very nice no changes
Ricardo R.Very professional and knowledgeable. Polite and kind. Well versed in their ability to get u in and out in a very timely manner.
JUAN C.Awesome customer service
Freddy V.Great fast service!
Javier V.The staff was very professional and went out if their way to help me due to a "uhaul" scheduling problem. Quality service.
Enrique B.The only problem I had was I couldn't do the self check in. I went the following day back to the location and all went well.
Carmen G.Very quick, professional, courteous. Thanks
Eliseo M.The lights on the dolly did not work. If I had did a pick up by phone I would have had trouble. However I picked it up at the office and they were quick to fix the problem.
Donna R.The guy that hooked the trailer up did not hook the trailer right. We could've been in an accident. You need to get experienced people to hooking up the trailers if they are going to do it for the customer. I would really appreciate a refund since this was a total disaster just because when i was trying to put the other truck in my trailer it just went up since it was not hooked up right. We had to see what was going on. We even asked the guy before leaving and he said that that was the way it was supposed to be hooked.
Ramiro F.Great service, always willing to help adapting to your schedule and needs for Uhaul rentals.
Luis G.Page el total del servicio a tiempo y me surgiéndonos cobrando más todavia
CHRISTINA R.I'm sorry to say that the place was closed BEFORE 5:30pm so we left the trailer at their sight. We then noticed that the person came out from the locked office and quickly got into her car and sped off. She didn't even bother to talk to us or provide any concern. I'm sorry to provide a negative review but this kind of customer service or lack thereof is completely unacceptable.
Gladys B.Perfect, no problems ????
CINDY V.Also excellent employees
ronald G.Attendant made numerous mistakes on my contract . She didn't know how to use the store computer . Manager told me to take off to Laredo from Chicago and he would correct the mistakes the attendant made and he never did . He should send me an email on why he didn't sent me the corrections . He even signed my contract GS manager .
ricardo G.Very helpful and kind!
Sylvia R.all went well.
ALAN K R.Great customer service! This was the first time I have rented from this place. This is will now be my primary go to when needing a U-Haul rental. Great overall experience.
Roland D.First timers in renting a U-Haul our first choice to get a quote on was a 10 foot truck but after finding out the price it was a bit high for our budget at the moment though the trailer rental was in our budget range so we decided on that, but didn't have the hitch with us so we had to go purchase one it's something that you might want to consider adding just in case someone forgot their hitch ! Trailer needed to be swept the floor had a lot of dirt I swept it right after I finished using it! The parking was very cramped especially when we dropped it off that afternoon the same day we rented it! All in all it's served it's purpose! Thank you to the staff at front desk very friendly and ready to tend!
VALERIE A.place was closed, I dropped off after hours
Carlos D.2nd time using Pat's...clean UHaul and fantastic customer service!
Melissa R.Great experience, professional and courteous service.
DAVID W.Great professional service, good people.
DAVID W.