Great and rapid service.
LILIANA C
Customer Reviews for Pat Auto & Truck Service Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great and rapid service.
LILIANA CExcellent customer service by Mr. Rudy Torrez and staff
CESAR Rnull
Gabriel IFriendly staff
JUAN CFriendly staff
JUAN CVery friendly
Paul CYour website is terrible. Your phone and particularly your in office personnel are terrific. The folks at your Laredo store on Calle del Norte couldn't have been nicer!
David SYour website is terrible. Your phone and particularly your in office personnel are terrific. The folks at your Laredo store on Calle del Norte couldn’t have been nicer!
David SVery friendly
PAUL CGreat service
ADRIEL AFriendly staff
JUAN CThank's
JAIME VThere are some flaws but I’m appreciative of the services you offer.
RONALD BThe counter person/lady was very helpful when checking the rental truck.
ROBERT RExcellent customer service by Mr. Rudy Torrez and staff
CESAR RGreat Service!!!
ALFONSO CEveryone was friendly. Drop off was quick and easy.
Joseph GLocation looks very old and it had a horrible smell in the office area.
Alexis APoor customer service. She was very rude!
franckie tPoor customer service. She was very rude!
CANDELARIO BClean your equipment once in a while
LUIS LMore parking
GERARDO CExcellent
MANUEL RI stay without battery. I have to call the wrecker service
David IWhen I informed them about the lights they were very indifferent
ROLANDO CI like this place good location and friendly people thks for everything
JOSE HCHECK ON THE VEHICLES, BEFORE THEY GET RENTED, TO AVOID ANY PROBLEMS
ROGELIO DThe only thing I think should change is that when a client picks up a rental, the truck should be rented with a full tank. That makes it easier to return it the same way.
RAFAEL SNo one was there during business hours. The return process was very painful. I had to call corporate for help. That process was very painful and not very customer friendly either until I spoke to a guy named Marco. Also, the movers stood me up on Sunday that were ordered through Uhaul. I had to scramble last minute to get help from a third party.
AMY WGreat service. Fast and friendly.
Juan BThe equipment was fine, but the location was not open at designated pickup time or listed hours of operation.
BONIFACIO PHighly recommended no hassle what so ever and very proffesional staff.
Gerardo RExcellent customer service, well mannered, respectful and polite representatives including Stephanie, Mr Rudy and mechanic at hand.We need more people that focus on the customer's needs and fast service. Thank you!
Leticia YEverything was excellent from setting up the reservation for pick-up to delivery. The lady was also so moc and helpful. Will do business there again.🤘
Octavio GThelma provided great customer service and was able to get checked in promptly
Leopoldo AThis location has the worst service. The employees were not friendly or helpful. I had to locate the equipment to inspect it and I was almost through connecting the trailer by the time anyone came out to help.
LAWRENCE OLady that helped me was in a bad mood
Tomas FCustomer service was very friendly and helpful!! Excellent service!
DIANA HThe place scammed me out of 15 dollars for fuel .why is this place even on uhaul ..they open and close and they wish ....charge cleaning or fuel.charges ...gonna chargeback because this is fraud ..dump these 0 star dumps from your system ...
Mario WExcellent service
ALDO RKeep doing what you're doing very professional and friendly Thank you
Adolfo MEverything was great and service better than other places. Thank you!
Annibal CNot location related. I had an issue unrelated to me that ealert had to fix. It took 2 calls and almost 2 hours to get sorted. That sucked.
Eduardo SNeed to chk tires. I had a blow out
ALFRED Mservice people is very rude
TIAN TExcellent service
Ruben AVery satisfied with the service
Priscilla BFriendly and outstanding customer service
Irene ZImproving the drop off of the equipment. The all app couldn't find my location. I had to use the website.
Angel BI have had prior experience with this location and there customer service is excellent
Norma HExtremely professional, and friendly. Was able to upgrade to a larger truck with no difficulties. In/out within a reasonable amount of time.
Deborah LFriendly, professional and helpful
CARLOS SEverything was great
Ricardo RWe’d to do a better job in washing the exterior and clean the interior. Interior smelled really bad. Tires needed to be serviced or replaced . I understand that the majority of these vehicles are used in town, however, they should consider renting better trucks to customers who are traveling out of town.
Martin AContinue doing what you do. Always have had excellent service!
JJ Mhonesstly expensive and dont know if i did it correct to return truck
Maribel CGreat experience very helpful staff and knowledgeable.
Ramon MGreat customer service !
KAREN MThe service there is great but this truck transmission needs to be checked RPM is always on 3
Steven YAlways very friendly that’s my place I prefer to rent equipment
Steven YPerfect
Arnoldo GI was charged for going over the mileage. I should not pay for the miles that I had gone over due to picking up the truck at a different location then where I had reserved it it was a big inconvenience for not having a dolly at the time of picking up the truck
Carlos O