DAVID W.
Nothing to improve, friendly knowledgable people with great coustomer service and clean equipment as well. Great Experience !
Customer Reviews for Pat Auto & Truck Service Ctr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pat Auto & Truck Service Ctr
Ricardo S.
I was instructed to drop of truck in San Antonio at closest location to me. Truck was dirty.
cesar B.
I arrived a day earlier and before 5 pm. The location was closed in Laredo. Had tobuse the online service to return the truck. I didn't mind but location closed too early.
John J.
After-hours return. Easy to do over mobile phone. Ample space to park 20' truck. Area clean and orderly.
daniel P.
Contestar las llamadas mas seguido
Melissa S.
I really disliked that I called customer service to be on the line for 20 minutes. I explained my problem and were unable to help.
MARIA Lilia C.
Nothing best place to rent anything needed CSR are very professional and friendly
Ruben C.
Very well
Troy R.
It took them over 1/2 hour to determine my GEICO insurance covered a 9-foot cargo van. Other than that, the vehicle was clean, and so were the blankets I rented.
Gerardo C.
Great customer service
THOMAS C.
Self-return was easy and smooth. Great design of the process.
Alonso E.
Online check in is the best thing that's ever happened. So ez to do and so fast to get in and out of the rental place. Hassle free.
Paul G.
Price was excessive, will think twice about using Uhaul in the future.
Alberto G.
Great experience great service so far
Alfredo M.
Great customer service! Highly recommend!
PAUL H.
offer daily rates
DAVID W.
Great people and great equipment!
DAVID W.
Everything was perfect, can't see changing anything.
Jose C.
The service is always great here. I always rent from here and never have problems and if anything is needed it gets taken care of real quick. This is why I always come back!!
Daniel L.
Customer service was great! But the vehicle Need a lot of attention as in cleaning the cabin and bed.
PATSY R.
Mrs Thelma is very friendly and professional. If she doesn't have what I'm looking for she does a little searching around and finds something.
Ricardo R.
They were very nice no changes
JUAN C.
Very professional and knowledgeable. Polite and kind. Well versed in their ability to get u in and out in a very timely manner.
Freddy V.
Awesome customer service
Javier V.
Great fast service!
Enrique B.
The staff was very professional and went out if their way to help me due to a "uhaul" scheduling problem. Quality service.
Carmen G.
The only problem I had was I couldn't do the self check in. I went the following day back to the location and all went well.
Eliseo M.
Very quick, professional, courteous. Thanks
Donna R.
The lights on the dolly did not work. If I had did a pick up by phone I would have had trouble. However I picked it up at the office and they were quick to fix the problem.
Ramiro F.
The guy that hooked the trailer up did not hook the trailer right. We could've been in an accident. You need to get experienced people to hooking up the trailers if they are going to do it for the customer. I would really appreciate a refund since this was a total disaster just because when i was trying to put the other truck in my trailer it just went up since it was not hooked up right. We had to see what was going on. We even asked the guy before leaving and he said that that was the way it was supposed to be hooked.
Luis G.
Great service, always willing to help adapting to your schedule and needs for Uhaul rentals.
CHRISTINA R.
Page el total del servicio a tiempo y me surgiéndonos cobrando más todavia
Gladys B.
I'm sorry to say that the place was closed BEFORE 5:30pm so we left the trailer at their sight. We then noticed that the person came out from the locked office and quickly got into her car and sped off. She didn't even bother to talk to us or provide any concern. I'm sorry to provide a negative review but this kind of customer service or lack thereof is completely unacceptable.
CINDY V.
Perfect, no problems ????
ronald G.
Also excellent employees
ricardo G.
Attendant made numerous mistakes on my contract . She didn't know how to use the store computer . Manager told me to take off to Laredo from Chicago and he would correct the mistakes the attendant made and he never did . He should send me an email on why he didn't sent me the corrections . He even signed my contract GS manager .
Sylvia R.
Very helpful and kind!
ALAN K R.
all went well.
Roland D.
Great customer service! This was the first time I have rented from this place. This is will now be my primary go to when needing a U-Haul rental. Great overall experience.
VALERIE A.
First timers in renting a U-Haul our first choice to get a quote on was a 10 foot truck but after finding out the price it was a bit high for our budget at the moment though the trailer rental was in our budget range so we decided on that, but didn't have the hitch with us so we had to go purchase one it's something that you might want to consider adding just in case someone forgot their hitch ! Trailer needed to be swept the floor had a lot of dirt I swept it right after I finished using it! The parking was very cramped especially when we dropped it off that afternoon the same day we rented it! All in all it's served it's purpose! Thank you to the staff at front desk very friendly and ready to tend!
Carlos D.
place was closed, I dropped off after hours
Melissa R.
2nd time using Pat's...clean UHaul and fantastic customer service!
DAVID W.
Great experience, professional and courteous service.
DAVID W.
Great professional service, good people.
Linda J.
Nothing
Jay M.
The young lady was very polite and courteous. Greeted me with etiquette and finalized the contract promptly. I will most definitely return to this location in the future.
Mauro M.
Clean the vehicle!! Almost 3 hours of detention at the US Immigration Checkpoint on IH 35 coming out of Laredo because they said the dog alerted to marijuana. They tore all of our packed boxes, opened our luggage and let the dog go through it, broke picture glass, found marijuana seeds in the cab and rear. Horrible experience and not one return call regarding this matter yet in 48 hours. 2 hours and 42 minutes standing in the 44 degree cold while this was being done and being questioned about something we had no answers for. Lady that rented it to us was nice, no complaints there, but the manager who is supposed to call us back is lacking some serious customer relation skills. Avoid at all costs if you cherish your freedom. This could have turned into a nightmare. They said they could have confiscated the truck because of 0 Tolerance.
SAMIL F.
You MUST advice that we will need EXTRA ID documents. I was asked to have my passport in order to complete the pickup. That was insane. I had to fo back to my home to pick up my passport.
ROBERTO G.
The vehicle needs to be clean before pickup.
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