Ever time I reserve a truck it does not matter what location I reserve for you always move my location, this time I got charged for additional milage and it was due to where I had to go to pick it up. That is not fair to the customer..
Christy R
Customer Reviews for Patriot RV & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could be a little bit more organized
Huntley TAdam and Cindy are the kindest people they went above and beyond to keep my vehicle safe Thanks
Christine T | Overall ExperienceA little hard to find and lot and road coming in were rough.
Kelly BGreat dealer. She was very cooperative and went out of her way to accommodate my situation and need. Five stars for her.
Don CHire someone full time to man office rather then by appointments.
Edward CCindy and her husband are so friendly and welcoming! Beautiful folks actually had good conversation with them all. I feel my vehicle is in good hands out on thier property. Uhaul helped me with a moving truck and now with storage. 😊 THANKS CHRISTINE
Christine T | ReservationGreat product and customer service!
Brian BKeep regular office hours and don’t make changes on my card without explanation
Lawrence AI had to go online to get a code to enter the truck. No help from location. None of the materials or dollies were in the truck as I ordered. The guy had to go hunt done an appliance dolly. I had to go to another Uhaul to get the dollies. I was a hour late getting the truck which threw my moving schedule off in turn my help had to leave. The location was sketchy behind a house. Would not return.
Jonnifer AMy overall experience with U-Haul has been great. I have no complaints whatsoever
Nora CFriendly, responsive, on time.
Mateusz ZThanks for having trailers available, I always use this size.
Sandra HToo rule
elonzy kThey were not there when appointment time, said they had no reservation in the morning. Had to wait 20mins. Rude and not happy. Then they double charged us. Ridiculous and will not rent from them and disappointed uhaul would use people so rude.
Kimberli CThere really was no “location” for the drop off. It was a gravel field behind someone’s house and a small shack they apparently work out of. Or I assume they do, but cannot confirm since no one was there to assist me with my uhaul return. They were “open”, but no one was at the shack and no one answered the phone. Was a waste of my time dropping of there, and will not use it again
Jason AOnly like signals for drop off keys was not clear
Ivan MThe lady at the office was very friendly.
Daniel KThe speedometer did not work I mark the same on my trip on the way and back put gas it mark the same turn the truck in and they still charge me 39.00 all so a air for on and off upset because she did not tell the speedometer did not work and charged to much
Noe LEasy to rent and pick up
John cI'm very happy with cindy. Totally cool and very nice. I'm very satisfied
Oscar ECindy is so awesome and really cool. I've dealt with her a few times and will keep going back. Thank you cindy
Oscar EGreat customer service from Cindy and Adam
Grace CThis location is in the middle of nowhere and hard to find. No one was there when I returned in the middle of the afternoon and no one answered the posted phone #. They claimed that my returned trailer was "oily" so that they could charge a cleaning fee. I had to drive 40 miles to this place.
RICKY LCynthia and Adam who run this location were both very helpful and great to work with. However, I was charged an additional 8 dollars for safe tow and it was not explained to me that this was optional. I would have opted to not pay the additional charge. The equipment was clean and overall well maintained, however, once driving in night conditions and checking lighting, discovered the license plate light was inoperable. It may have gone out while in use, so not faulting anyone on that. I did let them know so it could be addressed. I was however charged an additional 15.00 for a cleaning fee. It was pouring down rain that day and the trailer got a pretty good coating of mud on the outside. I swept out the inside and took to a car wash and pressure washed the mud off the wheel wells, rims, and exterior of the trailer. Left wet foot, a little dirty, foot prints inside the trailer and was charged an additional 15 dollar fee to clean. Was unaware and un advised that there would be an additional fee for cleaning and what conditions would prompt that additional charge. With any car rental cleaning is always included unless there is an excessive issue and it is always addressed with you, and explained to you thoroughly.
Nathan SUpdate Mapquest
sidney Tone problem trying to charge me extra for something but did not tell me. seen it on my charge card bill
Tom JGreat folks and conveniently located! Best experience we've ever had with a U-Haul facility!
timothy b | Overall ExperienceNothing, excellent job all around.
Kellen TThey charged me $303 I didn’t put the uhaul back on a quarter tank and they charged me $30 for a fuel service fee and $47 for fuel charge. It was ridiculous the fees they charged me and she told me I really couldn’t drop it off at another location so no ILL NEVER rent from this location again!
Breon JGreat customer service and communication
Carlie LVery nice lady and no problems.
PATRICK OThe lady at the front desk was very helpful and polite. Triler was ready and very clean
Jermaine TTurned the trailer in a day early. Called and dropped off by eight am. They process it after 9 am so they wouldn't have to refund the money for the day. Good way to lose a customer!
gene gI was charged 200 more than I was told
Jacob Heverything was great. Owners were very helpful and friendly.
david gAlso a pleasure to do business with
Curtis JPlace was out in the middle of nowhere. MapPoint was about a 1/2 mile off.
Stacy RThey are the friendliest people. So helpful and it was a real pleasure after our long trip. We really appreciate them.
BERTHA MVery good experience. The staff was extremely friendly, helpful and knowledgeable. Will definitely use this location next time I need to rent a uhaul !
Robert BNothing, Owners are very hospitable and took care of questions. My car (because I had to leave it behind) was well secured due to location. Loved Cindys' Spirit.
JAZ WLeAndra was extremely helpful and the availability of rental units was very convenient. Pickup and drop off was quick and easy.
Gregory C