Customer Reviews for Patriot RV & Boat Storage
(U-Haul Neighborhood Dealer)

69 reviews

2671 V V Jones Rd   Venus, TX 76084

(469) 253-4209

Hours

  • Mon–Fri
    9:30 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(469) 253-4209

2671 V V Jones Rd
Venus, TX 76084

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5 pm
  • Sat–Sun
    Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My overall experience with U-Haul has been great. I have no complaints whatsoever

Nora C. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Friendly, responsive, on time.

Mateusz Z. 
Rating:
4.0

Thanks for having trailers available, I always use this size.

Sandra H. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

mari S. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
3.0

Too rule

elonzy K. 
Rating:
1.0

They were not there when appointment time, said they had no reservation in the morning. Had to wait 20mins. Rude and not happy. Then they double charged us. Ridiculous and will not rent from them and disappointed uhaul would use people so rude.

Kimberli C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
1.0

There really was no “location” for the drop off. It was a gravel field behind someone's house and a small shack they apparently work out of. Or I assume they do, but cannot confirm since no one was there to assist me with my uhaul return. They were “open”, but no one was at the shack and no one answered the phone. Was a waste of my time dropping of there, and will not use it again

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Kaleb E. 
Rating:
3.0

Customer did not leave a comment.

Shane B. 
Rating:
3.0

Only like signals for drop off keys was not clear

Ivan M. 
Rating:
5.0

The lady at the office was very friendly.

Daniel K. 
Rating:
5.0

The speedometer did not work I mark the same on my trip on the way and back put gas it mark the same turn the truck in and they still charge me 39.00 all so a air for on and off upset because she did not tell the speedometer did not work and charged to much

Noe L. 
Rating:
5.0

Easy to rent and pick up

John C. 
Rating:
3.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

I'm very happy with cindy. Totally cool and very nice. I'm very satisfied

Oscar E. 
Rating:
5.0

Cindy is so awesome and really cool. I've dealt with her a few times and will keep going back. Thank you cindy

Oscar E. 
Rating:
5.0

Great customer service from Cindy and Adam

Grace C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

This location is in the middle of nowhere and hard to find. No one was there when I returned in the middle of the afternoon and no one answered the posted phone #. They claimed that my returned trailer was "oily" so that they could charge a cleaning fee. I had to drive 40 miles to this place.

RICKY L. 
Rating:
5.0

Customer did not leave a comment.

Oscar E. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Cynthia and Adam who run this location were both very helpful and great to work with. However, I was charged an additional 8 dollars for safe tow and it was not explained to me that this was optional. I would have opted to not pay the additional charge. The equipment was clean and overall well maintained, however, once driving in night conditions and checking lighting, discovered the license plate light was inoperable. It may have gone out while in use, so not faulting anyone on that. I did let them know so it could be addressed. I was however charged an additional 15.00 for a cleaning fee. It was pouring down rain that day and the trailer got a pretty good coating of mud on the outside. I swept out the inside and took to a car wash and pressure washed the mud off the wheel wells, rims, and exterior of the trailer. Left wet foot, a little dirty, foot prints inside the trailer and was charged an additional 15 dollar fee to clean. Was unaware and un advised that there would be an additional fee for cleaning and what conditions would prompt that additional charge. With any car rental cleaning is always included unless there is an excessive issue and it is always addressed with you, and explained to you thoroughly.

Nathan S. 
Rating:
2.0

Update Mapquest

sidney T. 
Rating:
3.0

one problem trying to charge me extra for something but did not tell me. seen it on my charge card bill

Tom J. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

Great folks and conveniently located! Best experience we've ever had with a U-Haul facility!

timothy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
3.0

Customer did not leave a comment.

JON C. 
Rating:
4.0

Customer did not leave a comment.

JUANITA S. 
Rating:
5.0

Nothing, excellent job all around.

Kellen T. 
Rating:
1.0

They charged me $303 I didn't put the uhaul back on a quarter tank and they charged me $30 for a fuel service fee and $47 for fuel charge. It was ridiculous the fees they charged me and she told me I really couldn't drop it off at another location so no ILL NEVER rent from this location again!

Breon J. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Great customer service and communication

Carlie L. 
Rating:
5.0

Customer did not leave a comment.

Mara T. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Very nice lady and no problems.

PATRICK O. 
Rating:
5.0

The lady at the front desk was very helpful and polite. Triler was ready and very clean

Jermaine T. 
Rating:
5.0

Customer did not leave a comment.

Alison C. 
Rating:
4.0

Customer did not leave a comment.

Toby G. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

denessa C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jermerie E. 
Rating:
1.0

Turned the trailer in a day early. Called and dropped off by eight am. They process it after 9 am so they wouldn't have to refund the money for the day. Good way to lose a customer!

gene G. 
Rating:
2.0

I was charged 200 more than I was told

Jacob H. 
Rating:
4.0

everything was great. Owners were very helpful and friendly.

david G. 
Rating:
4.0

Also a pleasure to do business with

Curtis J. 
Rating:
4.0

Customer did not leave a comment.

Sean L. 
Rating:
3.0

Place was out in the middle of nowhere. MapPoint was about a 1/2 mile off.

Stacy R. 
Rating:
5.0

Customer did not leave a comment.

Dalton L. 
Rating:
5.0

They are the friendliest people. So helpful and it was a real pleasure after our long trip. We really appreciate them.

BERTHA M. 
Rating:
5.0

Customer did not leave a comment.

Penny W. 
Rating:
5.0

Customer did not leave a comment.

SaTavia W. 
Rating:
5.0

Very good experience. The staff was extremely friendly, helpful and knowledgeable. Will definitely use this location next time I need to rent a uhaul !

Robert B. 
Rating:
5.0

Nothing, Owners are very hospitable and took care of questions. My car (because I had to leave it behind) was well secured due to location. Loved Cindys' Spirit.

JAZ W. 
Rating:
5.0

Customer did not leave a comment.

Tawn L. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
3.0

LeAndra was extremely helpful and the availability of rental units was very convenient. Pickup and drop off was quick and easy.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Maxine R. 
No reviews have been submitted for this location.

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