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ROBERT R
Customer Reviews for Patriot Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service from Brad, saved my day!
CHRISTOPHER JJohn was nice at the front but after turning it in on Sunday I was emailed on Wednesday saying I was going to be charged having it a extra day when I turned it in a day early
FREDERICK TGreat customer service, the gentleman really went above and beyond to make sure I had the right equipment for the job and made sure I knew how to operate it safely. Terrific experience all around.
STUART GPatriot Rentals was great to work with and very helpful.
MARK DReal helpful at pickup and return.
WILLIAM JN/a
RODRIGO GGreat people made return beyond easy
KELLY JThey were awesome!!! I was very very satisfied. They were absolutely great. Kind, professional, very personal and explained everything to my understanding. If I ever needed a uhaul again I would go through patriot rentals in Winnemucca Nevada. They are awesome, awesome, awesome.
SHARI CThere was a little confusion when I called to confirm my car trailer the day before pickup. I had reserved it the same day I rented a truck the previous week. I was told that I was not on the schedule for anything! Despite that, the local representatives assured me that the one trailer that I needed, and they had, would be held for me. This was a corporate hiccup, not the locals fault. The locals were professional, courteous, and friendly as could be! They took good care of me and I would certainly recommend them to anyone in need of their services.
WILLARD MPatriot Rental is awesome and very helpful.
TINA HIt’s the only location in town so if anyone asks yeah I’d tell them. The trailer was dirty, had a broken marker light, bent frame support on the front, and missing license plate. I don’t think they do monthly or even pre trip inspections and just send the stuff out. They tried to add on extra charges so the bill went from 50ish to almost $100. I reserved it online and was expecting that price but had to question it to get it brought down. Then they made me sign a paper that said if I get a flat tire I’m responsible to pay for a new tire and any service call for any roadside assistance. Couldn’t rent it if I didn’t sign it. Like before it’s the only place in town I can rent a car trailer from so I was screwed.
RUSTY LThey over charged me way to much money gave me the biggest truck there was. I was with my infant baby the weather so bad i had a few box to clean up I asked if in could clean it up as soon as my ride guy there so they could watch the baby. I stood there about a hour. I asked if I could clean. Ul they said no they closed it down. And now they have charge me a cleaning fee I was told 60 for cleaning fee that's j said no I'll clean it they charged me 160 dollars am desupteibgbit. Then they were rude tj about my baby
MARGIE GGood service
THOMAS VI have no negative comment, my experience with this team of workers were excellent, they listen to my request on what type of men I wanted, to load all of my furniture into the U-Haul, they were highly professional, very well organized team of workers, thank you. Patriot. U-Haul fantastic job and a very fair price did not damage any of my furniture that I appreciate it very much.
KATHERINE BGreat job. Service was amazing
PAUL MI was never told a return time, i was told “a day” when i returned it at 1p the next day i was then informed that i was an hour and a half late. then i got charged for a second day, thanks “screwhaul”
JASON CGreat service.
PAUL MEverything about Patriot Rentals and U-Haul. The customer service, always have available rentals, and go out of their way to accommodate your needs.
JOHN GEven though the corp phone team did not update the location , they went all out to take care of my rental of the car trailer, good service!!! Tom Virden Winnemucca
THOMAS VPatriots is very organized and has great customer service!
ERICSON WYour service is excellent. There is no room for improvement in my opinion. Thank you so much for being efficient, friendly, and cost effective!!!
Jennifer FThis is one of the best U-Haul locations I've ever visited. And not just your standard trailer and truck rental they have just about everything you can imagine.
MORGAN ENot much, dropping off was easy peasy
Yanina AThe scheduling team for this area was very helpful!
LETAGAY KSlow at pickup, truck didn’t come with any blankets, if you believe the gas gauge it only got 7 miles per gallon.
Frank FNone
DALE RThis location is exactly what a uhaul location should be. Others could learn from it.
ROSS TThey charged me for a cracked windshield that I was told not to worry about at pick up just to get charged for it at the end
ANTONIO KNothing, the service was beyond excellent. This place is truly a great place to rent from. Friendly staff, excellent customer service, and they always go above and beyond to help meet your needs.
MICHAEL KLet the customer know; if not done already; to return the vehicle/equipment to the back of the plaza.
Kevin SExcellent!!!
JAMES PVery very helpful
ROBERT SI reserved a 16' truck with trailer, and was told at the last minute that only a 26' was available and that I wouldn't be able to return the trailer at my destination, only the truck. I was not reimbursed/refunded the extra cost of the larger truck, the additional fuel of the larger truck, or the additional fuel to drive to the closest location (45 minutes away) where I could drop off the trailer. I was not impressed. The local staff however, were amazing!
emily CThe AC in the truck would shut down to save me fuel. Driving south in the high 90’s I was roasting like a pig. I would have gladly given up some fuel economy to be comfortable
Larry SOverall amazing and thorough and easy to get
Ereanna MThe trailer was having issues with the tire going flat when we parked. I let the uhual location know when I dropped off the trailer
Jessica BVery kind, polite, great customer service.
micheal fExcellent customer service and care.
glen kLots of help to hookup the trailer. Also to unhook the the trailer.
deanna hPeople were rude and had me park on a slant so they could charge me for yas after I filled it up. Said it was below half. Will n9t rent or deal with them again.
David WNo improvements needed
Anthony GI reserved the Truck and Dolly in RENO NV. I never received a call to confirm the rental. I called Uhaul and was told NO Equipment was ready for me and was told I would have to Pick Up my truck and dolly in Winnemucca NV - 170 Miles EAST of Reno. I lost 8 hours of loading time, and was exhausted from the drive. Patriot Rental was NICE and it was NOT their fault. FIX THIS.
William MPatriot Rentals in Winnemucca is great. The rental process always goes very smoothly.
Jennifer FJohn was the VERY HELPFUL and overall just a Great guy. Came and pick me up at the hotel so I could rent a van from him to do what I needed to do for my company. The lady upfront in the office was very nice as well. Appreciate everything
John HNothing everything was great.
Tammy SWas an absolute pleasure dealing with the people at this site. Equiptment and personel were amazing. Will use them everytime. Thank you UHAUL.
John MNothing it was cheap and easy. My favorites.
James PEverything was perfect. Thank you!
Jennifer FNothing.
Carl SAwesome customer service
Jory MCheck headlights and tail lights and running lights before rental. My truck had some deficiencies.
frank snothing they do a excellent job
albert mVery nice people work there. Some of the most friendly in Winnemucca. Thank you@
Scott B